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Forum Posts

Where's the waybill?

I can't even - if I end up on the phone again - relationship OVER! They tell me they sent me an email with a waybill to return my melted mifi - no problem... no email. I have searched all mail, deleted mail, junk mail, spammy mail and I've done it on...

epiphvany by I've been here awhile
  • 191 Views
  • 2 replies
  • 0 likes

Resolved! Equipment Return Waybill

Without going into details, my time as a Rogers customer has ended.I received an email with a waybill, and that email specifically mentioned 3 of my ignite TV boxes. In addition to these, I have one more TV box and the Ignite modem.Will I be getting ...

Return modem

Hello!I called to cancel my Rogers internet on Feb 28, 2025.Turns out my account was NOT cancelled during that call, and I had to call again to ask about why I was charged for the month of March, as well as why I hadnt received a way ill yet.On March...

Gracieb by I've been around
  • 327 Views
  • 2 replies
  • 0 likes

Internet Return Label

I canceled my internet with Rogers back in January. However, they never sent the return label to send back the equipment and I hit with a charge. I called again about returning the equipment and they were supposed to send the label (again), but I hav...

Returning Equipment

Does anyone know how to return equipment if they haven’t sent you the waybill?Ive been bouncing around their chat room and no one is helping. Why is it so difficult to return equipment if?       ***Edited Labels***

Koshlaker by I've been around
  • 437 Views
  • 2 replies
  • 0 likes

Return home internet modem

Hi guys,I have called your customer service twice to ask for a waybill label in order to return your equipment.They told me in 48 hours, I do receive it in my inbox but it never came.This is horrible. I have been charged as it’s past 30 days.Please k...

The absolute worst service!!!

Moved out of town and was told I could not cancel my service due to contract. Was on the phone with 3 different people for 2 hours.. After my own investigating, I found that the service that I had a contract for doesn't exist in my new area, hence th...

Lmarc by I've been around
  • 347 Views
  • 1 replies
  • 0 likes

I never has this bad experience with any other provider.

Hi,I’m planning to move to a different provider as I had a very bad experience with Rogers telecom services. I never saw the team so lazy that they take 2.5 months just to make updates to someone’s account. I’m going to switch my wifi, home security ...

Ns24 by I've been around
  • 439 Views
  • 1 replies
  • 0 likes

Purolator return shipping label

I just cancelled my Rogers internet and the customer representative was able to provide me with a Purolator return shipping label, they included two shipping labels for 2 pieces but I was only provided the one item in one box containing the modem rou...

Old Equipment Return Waybill

I have recently switched to the Ignite internet, TV and home phone from the old Legacy cable box and modem etc. It has been more than 1 week and I still have not received the Return Authorization Email for the old rental equipment return. The Rogers ...

3041Mo by I've been around
  • 7079 Views
  • 3 replies
  • 0 likes

Upfront Edge return kit not sent.

Hi, I purchased a new phone last month through the online rogers store and received my new Samsung s23 around August 16. My old phone was purchased with upfront edge financing, like with the new phone. But, I never received the return kit for the old...

returned phone but tracking from waybill has no update

Hi,I have returned 2 phones after our contract has ended last june 2023. i have received update for my other phone (with credit on the next bill) but not the other one.Now, i have received a bill and i was charged for the other phone. how will i be a...

maybschoi by I've been around
  • 903 Views
  • 1 replies
  • 0 likes

Resolved! Returning a phone (not Upfront Edge) by mail

I did an upgrade online with live chat. Small business account if that matters. It's been less than 30 days and I want to return it. I called the specific number for phone returns 1-877-224-9832, explained I wanted to return it, and he said ok. He di...

rogque by I'm here a lot
  • 2922 Views
  • 4 replies
  • 0 likes
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