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Forum Posts

The absolute worst service!!!

Moved out of town and was told I could not cancel my service due to contract. Was on the phone with 3 different people for 2 hours.. After my own investigating, I found that the service that I had a contract for doesn't exist in my new area, hence th...

Lmarc by I've been around
  • 64 Views
  • 1 replies
  • 0 likes

I never has this bad experience with any other provider.

Hi,I’m planning to move to a different provider as I had a very bad experience with Rogers telecom services. I never saw the team so lazy that they take 2.5 months just to make updates to someone’s account. I’m going to switch my wifi, home security ...

Ns24 by I've been around
  • 197 Views
  • 1 replies
  • 0 likes

Purolator return shipping label

I just cancelled my Rogers internet and the customer representative was able to provide me with a Purolator return shipping label, they included two shipping labels for 2 pieces but I was only provided the one item in one box containing the modem rou...

Old Equipment Return Waybill

I have recently switched to the Ignite internet, TV and home phone from the old Legacy cable box and modem etc. It has been more than 1 week and I still have not received the Return Authorization Email for the old rental equipment return. The Rogers ...

3041Mo by I've been around
  • 5052 Views
  • 3 replies
  • 0 likes

Resolved! Equipment Return Waybill

Without going into details, my time as a Rogers customer has ended.I received an email with a waybill, and that email specifically mentioned 3 of my ignite TV boxes. In addition to these, I have one more TV box and the Ignite modem.Will I be getting ...

Upfront Edge return kit not sent.

Hi, I purchased a new phone last month through the online rogers store and received my new Samsung s23 around August 16. My old phone was purchased with upfront edge financing, like with the new phone. But, I never received the return kit for the old...

returned phone but tracking from waybill has no update

Hi,I have returned 2 phones after our contract has ended last june 2023. i have received update for my other phone (with credit on the next bill) but not the other one.Now, i have received a bill and i was charged for the other phone. how will i be a...

maybschoi by I've been around
  • 708 Views
  • 1 replies
  • 0 likes

Resolved! Returning a phone (not Upfront Edge) by mail

I did an upgrade online with live chat. Small business account if that matters. It's been less than 30 days and I want to return it. I called the specific number for phone returns 1-877-224-9832, explained I wanted to return it, and he said ok. He di...

rogque by I'm here a lot
  • 2368 Views
  • 4 replies
  • 0 likes
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