I can't even - if I end up on the phone again - relationship OVER! They tell me they sent me an email with a waybill to return my melted mifi - no problem... no email. I have searched all mail, deleted mail, junk mail, spammy mail and I've done it on...
Without going into details, my time as a Rogers customer has ended.I received an email with a waybill, and that email specifically mentioned 3 of my ignite TV boxes. In addition to these, I have one more TV box and the Ignite modem.Will I be getting ...
Hello!I called to cancel my Rogers internet on Feb 28, 2025.Turns out my account was NOT cancelled during that call, and I had to call again to ask about why I was charged for the month of March, as well as why I hadnt received a way ill yet.On March...
I canceled my internet with Rogers back in January. However, they never sent the return label to send back the equipment and I hit with a charge. I called again about returning the equipment and they were supposed to send the label (again), but I hav...
Does anyone know how to return equipment if they haven’t sent you the waybill?Ive been bouncing around their chat room and no one is helping. Why is it so difficult to return equipment if? ***Edited Labels***
Hi guys,I have called your customer service twice to ask for a waybill label in order to return your equipment.They told me in 48 hours, I do receive it in my inbox but it never came.This is horrible. I have been charged as it’s past 30 days.Please k...
Moved out of town and was told I could not cancel my service due to contract. Was on the phone with 3 different people for 2 hours.. After my own investigating, I found that the service that I had a contract for doesn't exist in my new area, hence th...
Hi,I’m planning to move to a different provider as I had a very bad experience with Rogers telecom services. I never saw the team so lazy that they take 2.5 months just to make updates to someone’s account. I’m going to switch my wifi, home security ...
I just cancelled my Rogers internet and the customer representative was able to provide me with a Purolator return shipping label, they included two shipping labels for 2 pieces but I was only provided the one item in one box containing the modem rou...
I have recently switched to the Ignite internet, TV and home phone from the old Legacy cable box and modem etc. It has been more than 1 week and I still have not received the Return Authorization Email for the old rental equipment return. The Rogers ...
Hi, I purchased a new phone last month through the online rogers store and received my new Samsung s23 around August 16. My old phone was purchased with upfront edge financing, like with the new phone. But, I never received the return kit for the old...
Hi,I have returned 2 phones after our contract has ended last june 2023. i have received update for my other phone (with credit on the next bill) but not the other one.Now, i have received a bill and i was charged for the other phone. how will i be a...
I did an upgrade online with live chat. Small business account if that matters. It's been less than 30 days and I want to return it. I called the specific number for phone returns 1-877-224-9832, explained I wanted to return it, and he said ok. He di...