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Forum Posts

Demolition Permit Application Guidance

I am still, without success, trying to receive a signature from Rogers regarding a demolitions permit application regarding a destroyed home. At the very least, I've been trying to determine which department and/or contact information to reach out to...

jlalo by I've been here awhile
  • 124 Views
  • 2 replies
  • 0 likes

Name Changed without Permission.

Hi all,Several months ago, I submitted a legal name change for my account and everything was updated properly. But recently, after getting a new phone and 5G internet at a Rogers store, I noticed that my name has reverted back to the old one without ...

stray by I've been around
  • 247 Views
  • 1 replies
  • 0 likes

address change on bill already received

I just got my Rogers bill 3 days ago. Yesterday, I realized I need to change my address on my license as soon as humanly possible (as I moved recently) so that I can get a background check done for new employment. I need a phone bill and pay stub. So...

aaug16 by I've been around
  • 490 Views
  • 1 replies
  • 0 likes

Unit number of new home address is unavailable

I have been using Rogers since almost 7 months now. I'll moving to a new address soon.  The new house is a semi-detached built on an old lot. So the unit number is new. I'm trying to change my billing address, but its not showing that unit number in ...

Cannot get through to support.

I've been trying to get help via live chat and sometimes I get into the que sometimes I dont because of high demand ... the last 3 times I've been in the que , get to place 1 or 2 and then the chat ends .. I've no way of resuming or contacting anyone...

Deanotm by I've been around
  • 244 Views
  • 1 replies
  • 0 likes

Is this the right address for return?

I am trying to return my modem. is the address north service road e? It was different when it was canada post. just confirming before i send it.       ***Edited Labels***

ARllta by I've been here awhile
  • 419 Views
  • 1 replies
  • 0 likes

Resolved! Bulk account problems

I moved into a condo that has an internet bulk service. I called to get my unit set up but the customer reps keep telling me they cannot find the account number. This is very frustrating because I know everyone in the building uses it and the formal ...

jeevyj by I've been around
  • 10487 Views
  • 3 replies
  • 1 likes

Is this company legit insane!?!

Rogers is absolutely mental. You send me a bill for $107 dollars after jerking me around for 2 weeks. I ordered a Thinkphone online (in the middle of the night as an impulse) but was totally down to pay and even switch phone companies just for this d...

eli4700 by I've been here awhile
  • 1044 Views
  • 1 replies
  • 1 likes

WORST SERVICE AND WON'T CALL US BACK

We have been trying for 3 weeks to get 3 new cell phones. Transferring from FIDO same company to Rogers all the same lines, numbers, address, names, mailing and billing address all EXACTLY the same.  They have unnecessarily run my credit (which was p...

DavinaWiner by I've been here awhile
  • 1543 Views
  • 5 replies
  • 0 likes

Product Migration Package Lost

I called into Rogers three days ago because of billing issues, and was offered a new plan/service for our home phone, TV and home internet. I was told we would receive the new internet modem and tv set top boxes in the mail. Our TV and home phone sto...

ravi99 by I've been around
  • 728 Views
  • 1 replies
  • 0 likes

Address Change

When i try to add unit 1 on my address rogers website doesnt recognise the address. How do i fix that?    **Labels Added**

lbris by I've been around
  • 998 Views
  • 1 replies
  • 0 likes

Resolved! Change Billing Address

I have 2 internet but I need to change only the address. Biiills come to xx john best   *Added Labels*

Mary69 by I've been here awhile
  • 2546 Views
  • 1 replies
  • 0 likes
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