Rogers Community Forums

Re: Cancellation and Unreturned Equipment Fee Unfairly Charged

Hi @AmandaF1, Thank you for joining us here on the Rogers Community Forums! We appreciate you sharing your most recent experience with us and do apologize that there some additional issues that arose after cancelling. If you’ve been billed for unre...

Cancellation and Unreturned Equipment Fee Unfairly Charged

I am contacting you to escalate an issue that your customer service has not been able to resolve. Details of the issueI canceled my bundled services (Internet & TV) with Rogers on December 21, 2024. I was then given a return label to return the equip...

Re: Returning Equipment

Hi @Koshlaker, Welcome to the Rogers Community forums and thank you for your post. We do apologize to hear that you are having some trouble getting the equipment returned. Please be sure to check your junk/spam folder in case the email for the retu...

Re: Intermittent blackouts

Hi @mindom2004, Intermittent issues can certainly be frustrating to deal with. We appreciate your troubleshooting so far, if the issue is persisting, please reach out to us for further support to have this investigated and resolved. You can send...

Assassin's Creed Shadows

The next chapter in the Assassin's Creed series, Assassin's Creed Shadows, launches on March 20. Set in 16th-century Japan, the game blends history with action, letting players experience the era through two distinct characters: Naoe, a stealthy shin...

Resolved! Re: Contacting Fraud department

Hello @winwin , We appreciate you joining us in the forums. Typically, you would want to call that number AFTER you've already spoken to someone in Customer Care, they've submitted a ticket to Fraud Management, and your case has already been ass...