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Not cancelling my account

I want to cancel my rogers account trying hard to connect with chat option but they dont connect intentionally to not to cancel account.        ***Added Labels***

svnpatel0 by I've been around
  • 165 Views
  • 1 replies
  • 0 likes

Trying to cancel my account

I cancelled my internet service on January 6, 2025, and was told I would get a returned label via email in 24-48 hours to return the internet modem.  I did not get anything about the cancellation notice or returned label. I called customer service 2 ...

Resolved! Moving to an Area Without Coverage

I have a Rogers wireless plan with I think just over a year left but I'm moving from Southern Ontario to a community in north Nunavut where the Rogers coverage is almost non-existent. Is there language in Rogers contracts to cancel my service and giv...

kgrant1 by I've been around
  • 2537 Views
  • 3 replies
  • 0 likes

Resolved! Retrieving Former Phone Number

Hi,I had a mobile phone number with Rogers since 2008. Then I switched the number to Chatr, after 3 months of inactivity as I was travelling, Chatr deactivated the account and released my number. I call the number and it is unassigned. I went to a ph...

Moss1 by I've been around
  • 5543 Views
  • 4 replies
  • 1 likes

Charged $2137 when i have no service with Rogers

I bought an Apple 15 premium from Rogers on August 28,returned it on Sept 4th, got a confirmation email that it was received on Sept 9th, yet Rogers just collected $2137.62 from my account. This is my mortgage payment and needs to be returned immedia...

QueenTeejay by I've been here awhile
  • 505 Views
  • 2 replies
  • 0 likes

Cancelling Services with Rogers

I called rogers this morning to discuss my bill. Contract was over and I am still paying higher bill. I am 100% sure the agent lied to me that she is from loyalty department. Call 611 doesn’t bring you to loyalty department. STOP LYING TO YOUR CUSTOM...

Bandhi by I've been around
  • 450 Views
  • 1 replies
  • 0 likes

Data turned off

Why am I getting a notice that my Data is temporarily turned off by the carrier? What is going on?   *Added Labels*

Revenant by I've been around
  • 530 Views
  • 2 replies
  • 0 likes

Winback

I recently switch to Telus for mobile. Roger’s called me with an offer but I was driving. When they called back the call was cut off mid way.How do I get them to call me back again? I’d like to hear what offer is available.   **Labels Updated**    

Bee888 by I've been here awhile
  • 1070 Views
  • 3 replies
  • 0 likes

Resolved! Rogers email about decommissioning cable boxes

I am still on legacy cable in Scarborough, ON.  I just got an email from Rogers that said:  "Your account shows that your current TV Box with a model number starting either with SA or PA will be decommissioned as of April 30, 2024."   Does anyone kno...

wayner92 by I'm a senior contributor
  • 39411 Views
  • 36 replies
  • 0 likes

Old Rogers Mobile Phone Number

I have two old Rogers phone numbers that I believe are assigned to new people now. I have tried texting and calling my old Rogers mobile numbers to ask if the person would be willing to give me the SMS codes are being sent to my old Rogers mobile pho...

Being charged for not using internet after cancelation.

Hey, I’ve been getting charged by rogers even though I brought in the modem and cancelled in their store… in December now they’re sending me to collections… anyone have this issue with rogers? Cause I don’t even love at that residence anymore…       ...

Tomdom69 by I've been here awhile
  • 1961 Views
  • 3 replies
  • 1 likes

Leaving after 20yrs. Never delinquent.

No, Rogers, I've that payment today after you and your bank screwed up and made it my mess to clean up with my time on no notice. I'm changing providers. I expected better service than this for the price I've been paying all of these years, clearly a...

Paxdriver by I've been around
  • 739 Views
  • 1 replies
  • 1 likes

Incompetence & Vague Assurances

April 29th, 2024 Brutal experience with Rogers. I'm with Fido and wanted to get the Google Pixel 8 Pro in December due to a great deal. Ordered it. I saw that Rogers offered a 5G network for the same deal. I tried to switch. They cancelled the Fido p...

Jefflant17 by I've been here awhile
  • 917 Views
  • 2 replies
  • 0 likes

Resolved! Final bill and equipment return

I cancelled 2 Rogers accounts in the last few days.  Cell phone account closed over the phone on November 14.  Shortly after I saw the account posted CANCELLED on the MyRogers web page.    Home services were cancelled November 20, but still show acti...

chichi by I've been here awhile
  • 4454 Views
  • 8 replies
  • 0 likes

Unreturned Equipment Charges

I cancelled my service in December, returned the equipments in December, but Rogers charged me for almost $400. I called more than 10 times, finally received an email on Jan 25th saying the charges will be reversed, yet we called after and after and ...

jhluo22 by I've been around
  • 2824 Views
  • 4 replies
  • 0 likes
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