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Forum Posts

Temporary Suspension of Wireless Lines

I have just been told by one of your agents that I am not eligible for a suspension of my account due to me being a RPP customer. I am deploying overseas with the military for 6 months in a week and would like to suspend my account during that time s...

Boat_Show by I've Been Around
  • 152 Views
  • 1 replies
  • 0 likes

Unreturned Equipment Charges

I cancelled my service in December, returned the equipments in December, but Rogers charged me for almost $400. I called more than 10 times, finally received an email on Jan 25th saying the charges will be reversed, yet we called after and after and ...

jhluo22 by I've Been Around
  • 184 Views
  • 1 replies
  • 0 likes

Home phone disconnected without our knowledge or permission.

Over the weekend, we accidentally unplugged our modem while moving something around. After plugging it back in, our modem suddenly refused to work. (Zero issues before.) We called Rogers technical support and were told that we had a "legacy" modem an...

HelpUs1 by I've Been Around
  • 161 Views
  • 1 replies
  • 0 likes

Worse Experience

Ordered their service online and got a modem shipped out to me. Long story short, I spent a week without internet waiting for the Modem, calling Rogers and just waiting to get same generic answers. Finally I called to cancel my internet service that ...

Mauriz by I've Been Here Awhile
  • 386 Views
  • 8 replies
  • 0 likes

Resolved! Moving to an Area Without Coverage

I have a Rogers wireless plan with I think just over a year left but I'm moving from Southern Ontario to a community in north Nunavut where the Rogers coverage is almost non-existent. Is there language in Rogers contracts to cancel my service and giv...

kgrant1 by I've Been Around
  • 113 Views
  • 1 replies
  • 0 likes

Cancelling service and bill deductions

I have been trying to call everyone from Roger’s possible to cancel my account cause I have moved to a different city,I got across the call with multiple people and while transferring the call was cut and while speaking to someone my calls were cut ,...

Rogers account canceled unexpectedly

I had recently called to ASK about moving procedures (not to schedule a move) and the representative I spoke to told me to call back closer to the move date. A few weeks a later, I receive my bill and it has an extra $80, so I called to ask why it wa...

lcousins by I've Been Around
  • 1468 Views
  • 4 replies
  • 0 likes

Account Still Not Restored

I had an issue back in May 2020 where suddenly my phone stopped working and I was unable to call or text anyone. Finally figure out through Rogers online customer service that my account was deactivated (without my permission) and my phone number was...

Resolved! How Can I Cancel Home Phone Service?

How do I cancel a home phone to which I have never used, but yet my account is being charged almost $15 every month.It's worst enough to see a monthly billing of over $300, my car payment and insurance doesn't even come close to that amount.     **La...

Aileenc by I've Been Here Awhile
  • 2011 Views
  • 3 replies
  • 0 likes

Consequence of moving Primary line

I want to move my primary line to Telus.  I currently have 12 GB of shared data with a family member whose number has been an addition to my account.  What will happen if I move the primary line over to Telus to the added line? Will the account be sw...

WADE3 by I've Been Around
  • 1123 Views
  • 1 replies
  • 0 likes

Resolved! Confirm Installation & Location of Home Phone Modem?

So few year ago I signed up for the bundle promo to take advantage of a cheaper price vs getting only cable/internet separately. I already had a home phone through another provider so basically we weren't going to use Rogers home phone. Now I'm about...

hotrain by I've Been Here Awhile
  • 1797 Views
  • 5 replies
  • 0 likes
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