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Resolved! Rogers email about decommissioning cable boxes

I am still on legacy cable in Scarborough, ON.  I just got an email from Rogers that said:  "Your account shows that your current TV Box with a model number starting either with SA or PA will be decommissioned as of April 30, 2024."   Does anyone kno...

wayner92 by I'm a senior contributor
  • 19275 Views
  • 36 replies
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Old Rogers Mobile Phone Number

I have two old Rogers phone numbers that I believe are assigned to new people now. I have tried texting and calling my old Rogers mobile numbers to ask if the person would be willing to give me the SMS codes are being sent to my old Rogers mobile pho...

Being charged for not using internet after cancelation.

Hey, I’ve been getting charged by rogers even though I brought in the modem and cancelled in their store… in December now they’re sending me to collections… anyone have this issue with rogers? Cause I don’t even love at that residence anymore…       ...

Tomdom69 by I've been here awhile
  • 1012 Views
  • 3 replies
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Leaving after 20yrs. Never delinquent.

No, Rogers, I've that payment today after you and your bank screwed up and made it my mess to clean up with my time on no notice. I'm changing providers. I expected better service than this for the price I've been paying all of these years, clearly a...

Paxdriver by I've been around
  • 284 Views
  • 1 replies
  • 1 likes

Incompetence & Vague Assurances

April 29th, 2024 Brutal experience with Rogers. I'm with Fido and wanted to get the Google Pixel 8 Pro in December due to a great deal. Ordered it. I saw that Rogers offered a 5G network for the same deal. I tried to switch. They cancelled the Fido p...

Jefflant17 by I've been here awhile
  • 366 Views
  • 2 replies
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Resolved! Final bill and equipment return

I cancelled 2 Rogers accounts in the last few days.  Cell phone account closed over the phone on November 14.  Shortly after I saw the account posted CANCELLED on the MyRogers web page.    Home services were cancelled November 20, but still show acti...

chichi by I've been here awhile
  • 1978 Views
  • 8 replies
  • 0 likes

Unreturned Equipment Charges

I cancelled my service in December, returned the equipments in December, but Rogers charged me for almost $400. I called more than 10 times, finally received an email on Jan 25th saying the charges will be reversed, yet we called after and after and ...

jhluo22 by I've been around
  • 1703 Views
  • 4 replies
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Service charge

I just paid a $50.00 service charge that was bogus because Rogers made a mistake on our final bill.Hopefully this will be the last contact from Rogers Wireless that I see. I was beginning to feel like Rogers was my stalker. Hopefully this blood money...

Rwupdate by I've been around
  • 277 Views
  • 1 replies
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Resolved! Retrieving Former Phone Number

Hi,I had a mobile phone number with Rogers since 2008. Then I switched the number to Chatr, after 3 months of inactivity as I was travelling, Chatr deactivated the account and released my number. I call the number and it is unassigned. I went to a ph...

Moss1 by I've been around
  • 2012 Views
  • 3 replies
  • 0 likes

Rogers internet promo ending March 16 2024

Hello. My internet promo is ending March 16 2024. I'm paying less than $40 dollars a month for 50 speed. I've called Rogers several times to get another promo but I have to pay at least $50 before tax. I've called to cancel my service for March 16 20...

Cancellation Question - Phone Plans

What is the process to cancel your phone plan early? There are three phones that are on the second billing cycle out of 24. Is there anything else past paying out the cost of the phones that were financed?       ***Edited Labels***

777777777 by I've been around
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  • 1 replies
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Help in Cancelling Services

Spend the whole day trying to reach Roger’s customer service by phone to cancel internet, tv , home phone and cellular. Tried chat option, responds to chat to specialist and nothing happens. I need to get a return authorization for the equipment rent...

asdfsad by I've been around
  • 2157 Views
  • 6 replies
  • 1 likes

Alternative method of cancelling my Rogers service?

I am trying to cancel my Rogers service as I have switched to a competitor. Would there be a way I could cancel my service without waiting on hold for days?    After having my bill increase by over 50% on my last bill (expiry of a prior agreement) an...

Charged After a Fraudulent Activity on My Account

I have made a fraud claim and cancelled everything on my account and still got a bill of 62$. Neither retention department nor nobody did nothing for me. I have a bill due on December 23rd and for the service which I never received. For some reason t...

mkay1112 by I've been here awhile
  • 419 Views
  • 1 replies
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Rogers CS not letting me cancel my Cable TV service.

Promotion deal/discount on my Cable TV Service ended over 2 months ago and I decided to cancel that e service since Rogers no longer has any deal for non-Ignite TV customers. However, Rogers TV Cancellation CS is refusing to proceed with my cancellat...

Rogers Overcharged on Final Invoice

I've been having a really difficult time with Rogers and their Customer Service.   I closed my account in early November, and was sent a final bill. On that bill I was charged for services beyond the date my service ended, as well as an unreturned eq...

cancrowe by I've been around
  • 386 Views
  • 1 replies
  • 1 likes

Home phone disconnected without our knowledge or permission.

Over the weekend, we accidentally unplugged our modem while moving something around. After plugging it back in, our modem suddenly refused to work. (Zero issues before.) We called Rogers technical support and were told that we had a "legacy" modem an...

HelpUs1 by I've been around
  • 939 Views
  • 3 replies
  • 0 likes
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