Frustrated getting through to customer care, after many attempts and ques as long as 99 ahead of me, chat still could not tell me what to do.. transferred to other departments, getting disconnected... then finally after hours they tell me to call .. ...
I upgraded my phone last week at Costco for a new phone with Rogers. It's been 7 days and I have not received my return kit *Added Labels*
I have upgraded my 2 device from rogers store and received my 2 new devices, but not received returned kit. When should I expect my return kit? ***Edited Labels***
I had upgraded for new device on 3rd of march it is 13th march today. I didn’t receive my return kit yet. What should I do now?? **Labels Updated**
The current phone I have is a Save & Return phone. I upgraded the phone 2 days ago via online and today I received my new upgraded phone. A return kit was supposed to be sent to me to return my old Save & Return phone. Currently, I do not have a r...
so I have spent over a phone trying to get a Waybill so I can return my phone I went to a store and they told me I have to call they DO NOT RETURN PHONES this is horrible I think its time to return this one and go to a places that will help there c...
I was trying to upgrade my phone on November 29,2024 and it has been one of the worse and complicated experiences I’ve ever had, first I got a new phone, then I didn’t like it and wanted to exchange it to another device. I have been told by rogers cu...
I received my return equipment waybill and it only contains the 3 TV Boxes. (I’m assuming it’s understood that includes the remotes?)I also have a Modem and a Nokia box that isn’t listed on the waybill.I tried talking to a specialist on chat and phon...
Hi,I’m planning to move to a different provider as I had a very bad experience with Rogers telecom services. I never saw the team so lazy that they take 2.5 months just to make updates to someone’s account. I’m going to switch my wifi, home security ...
Never in my life have I encountered such an unbelievably terrible process. Anywhere. Ever. PLEASE. We just want to return our phones for the upfront edge / save and return program. Why is it SO HARD to get a return kit?!? I've called and waited on ho...
My save and return ends November 27th 2024, if I order a new phone online does a return kit for my current phone come in automatically? Or do I have to go into a store to return my current phone. ***Added Label***
I received my return kits for my 2 upfront edge phones. Does it matter which phone I put in which return box? I see they have different RMA numbers on them and I was wondering if that was linked to a specific phone that should be in each box? *...
I recently upgraded my phone. I missed the deadline for my upfront edge but was ensured by 2 different Roger's representatives that if upgrade to a new phone and turn in my old phone within a certain timefeame the upfront edge will be refunded to me....
I have 2 existing devices on save & return in good working condition. I upgraded to new devices approx. 90 days before the save & return deadline. 'Return Kits' were issued and both existing devices were shipped back by purlolator and received at the...
Tomorrow is my deadline to return my phone, but the store said I can't return in-store. When I call Rogers by phone they said I can return to the store. I had upgraded my phone last month and have been trying to return my old phone and not pay the ...
Rogers I’m so disappointed in the customer experience I’ve received from your agents. Dropped calls, multiple transfers and dead endsFor the last week I’ve made multiple attempts to return the 5G home internet modem with sim, it works poorly and not ...
So frustrated with Rogers. Was advised in mid-June that phone returns could be done at any store on or before due date. Went to the store on the due date and was told we could only return the phone to the originating store. Went to the originating st...
So I have been with Rogers for 25 years I go and request a mailing label to return my cellphone and they tell me that it has not been returned by June 3 that I am forced to buy it now this seems like a shakedown by Rogers because I choose not to cont...
I sent this in email to the contact showing up in the process for printing the return label. Posting it here just in case that email id is from prehistoric times and no such id exists ( which I will not be surprised ) to **Removed email info - Keep p...
I recently upgraded my phone, picked it up in store. When will I receive my return kit by the mail ? ***Edited Labels***