Hi,I’m planning to move to a different provider as I had a very bad experience with Rogers telecom services. I never saw the team so lazy that they take 2.5 months just to make updates to someone’s account. I’m going to switch my wifi, home security ...
Never in my life have I encountered such an unbelievably terrible process. Anywhere. Ever. PLEASE. We just want to return our phones for the upfront edge / save and return program. Why is it SO HARD to get a return kit?!? I've called and waited on ho...
My save and return ends November 27th 2024, if I order a new phone online does a return kit for my current phone come in automatically? Or do I have to go into a store to return my current phone. ***Added Label***
I received my return kits for my 2 upfront edge phones. Does it matter which phone I put in which return box? I see they have different RMA numbers on them and I was wondering if that was linked to a specific phone that should be in each box? *...
I recently upgraded my phone. I missed the deadline for my upfront edge but was ensured by 2 different Roger's representatives that if upgrade to a new phone and turn in my old phone within a certain timefeame the upfront edge will be refunded to me....
I have 2 existing devices on save & return in good working condition. I upgraded to new devices approx. 90 days before the save & return deadline. 'Return Kits' were issued and both existing devices were shipped back by purlolator and received at the...
Tomorrow is my deadline to return my phone, but the store said I can't return in-store. When I call Rogers by phone they said I can return to the store. I had upgraded my phone last month and have been trying to return my old phone and not pay the ...
Rogers I’m so disappointed in the customer experience I’ve received from your agents. Dropped calls, multiple transfers and dead endsFor the last week I’ve made multiple attempts to return the 5G home internet modem with sim, it works poorly and not ...
So frustrated with Rogers. Was advised in mid-June that phone returns could be done at any store on or before due date. Went to the store on the due date and was told we could only return the phone to the originating store. Went to the originating st...
So I have been with Rogers for 25 years I go and request a mailing label to return my cellphone and they tell me that it has not been returned by June 3 that I am forced to buy it now this seems like a shakedown by Rogers because I choose not to cont...
I sent this in email to the contact showing up in the process for printing the return label. Posting it here just in case that email id is from prehistoric times and no such id exists ( which I will not be surprised ) to **Removed email info - Keep p...
I recently upgraded my phone, picked it up in store. When will I receive my return kit by the mail ? ***Edited Labels***
My Upfront Edge plan term ends in 4 months (April). I have read about the problems people have with returning Upfront Edge devices and getting charged the Upfront Edge amount. I want to return my Upfront Edge device as soon as possible and am prepare...
upgraded my phone 2 days ago at roggers store . . When I received my phone I did not receive the return kit for my old phone. I have a 560 upfront edge amount and roggers staff told me I need the return kit so I can send back my old phone as what I a...
Ordered and received my new iPhone 14 during the black friday sales and am still waiting to receive this upfront edge return package. Its been more than a week at this point and I am wondering if I should just head to a Rogers store and deliver it my...