We have been paying for the phones and internet lines we have purchased every month in installments since 2022 without any problems. Recently, the credit card balance was full and a phone fee was added. The payment could not be taken from the card an...
After 30 years with Rogers just switched everything over to Bell. So sick of waiting an hour to speak to someone in customer service, sick of my bills always being wrong, sick of trying to use the stupid Anna and getting disconnected, sick of bein...
I was trying to upgrade my phone on November 29,2024 and it has been one of the worse and complicated experiences I’ve ever had, first I got a new phone, then I didn’t like it and wanted to exchange it to another device. I have been told by rogers cu...
I finally got a phone with Rogers one day in the mail after checking every money since I got shaw with Roger Internet, 3 stream boxes, 4 home security cameras, a house phone. I originally wanted 2 outdoor cameras and 2 doorbell cameras. But the guy s...
So my son's birthday today and he was thinking of a cell phone. It dawned on me I had a 500$ credit with Rogers so I figured out how to login. To my surprise my credit was eaten up by increases and a year of late fees. An email simply stating my acco...
I stopped my internet service in May , and i was sent my final bill in june which i paid in full . I also dropped off modem and stream tv box and got an e-mail confirming that there is no remaining balance ,2189xxxxx (confirmation No)but still have c...
I had received an automatic payment discount of $5 when I signed up for Rogers Corporate connection back in Dec 2023. I have been receiving that discount ever since until today when I received an email from Rogers saying there were changes made to my...
Well this is not a great first impression - I was scheduled today for a 8am-10am install for Ignite Internet/TV. Received a text at 9am saying that technician was on the way. 10am comes, nobody shows up. I call tech support at 10:15, wait for 45m, a...
I have gotten a new phone several months ago from Beyond Wireless and through Rogers. The number I have keeps getting messages from 638764 "MetCredit- Rogers" but for somebody else. I'm guessing the previous owner of the number. How do I stop these ?...
April 29th, 2024 Brutal experience with Rogers. I'm with Fido and wanted to get the Google Pixel 8 Pro in December due to a great deal. Ordered it. I saw that Rogers offered a 5G network for the same deal. I tried to switch. They cancelled the Fido p...
I came away from Canada at the end of October and haven't used my number since. In November I had requested for a seasonal suspension and been told it costs $7/month plus taxes, and that this can be done for 185 days. However, I have been constantly ...
Hi, is there anyway to check the status of a support ticket? It's number is C18644xxxx, and it's been active since spring last year with no resolution yet. Can anyone help? *Added Labels*
Rogers systems will send SMS alerts, Verification codes, Recovery numbers, bill notifications and more BUT ONLY TO ROGERS/FIDO/CHATR cell numbers. So any of us with other cell phones can never get those texts from Rogers (it took a Telus tech to real...
Received a Rogers Service Message stating one of the numbers in our family plan had incurred Long distance charges for calls to the US. When I called Rogers to inquire, I was told by the agent there was no long distance charges made to that number, ...
I’ve had the same text message from Rogers sent to me 4 times (so far) in the last hour. I’d like them to stop. The virtual assistant is useless for this type of thing and I’m reluctant to spend my Saturday on hold waiting for a Rogers rep to talk to...
Received notification that I was roaming while in between Sutton and Abercorn in the eastern townships. I called to complain and find out how to avoid. Apparently if no calls are made or text sent or received no charges will occur. what are we suppos...
There was an increase in rates which was included in my November invoice saying that rates will be going up effective January 2023. However, there were no other reminders after that. Is there a reason why this could not be noted again in December & ...
Hi there,I just had two Rogers reps come to my area with deal upgrades and I gave them my contact info and showed my id to lock in the deal. I then got the ‘confirmation’ email and now I’m worried…It was from: noreply@rci.rogers.com but the name OAYS...
How broadly is the area outage defined here? I've received 3 emails apologizing for outages that haven't existed in my area over the past couple of weeks. Mobile, Internet, and TV all fine, each time. I also checked to see if there's an opt-ou...