Well this is not a great first impression - I was scheduled today for a 8am-10am install for Ignite Internet/TV. Received a text at 9am saying that technician was on the way. 10am comes, nobody shows up. I call tech support at 10:15, wait for 45m, a...
Hi, is there anyway to check the status of a support ticket? It's number is C18644xxxx, and it's been active since spring last year with no resolution yet. Can anyone help? *Added Labels*
Rogers systems will send SMS alerts, Verification codes, Recovery numbers, bill notifications and more BUT ONLY TO ROGERS/FIDO/CHATR cell numbers. So any of us with other cell phones can never get those texts from Rogers (it took a Telus tech to real...
Received a Rogers Service Message stating one of the numbers in our family plan had incurred Long distance charges for calls to the US. When I called Rogers to inquire, I was told by the agent there was no long distance charges made to that number, ...
I’ve had the same text message from Rogers sent to me 4 times (so far) in the last hour. I’d like them to stop. The virtual assistant is useless for this type of thing and I’m reluctant to spend my Saturday on hold waiting for a Rogers rep to talk to...
Received notification that I was roaming while in between Sutton and Abercorn in the eastern townships. I called to complain and find out how to avoid. Apparently if no calls are made or text sent or received no charges will occur. what are we suppos...
There was an increase in rates which was included in my November invoice saying that rates will be going up effective January 2023. However, there were no other reminders after that. Is there a reason why this could not be noted again in December & ...
Hi there,I just had two Rogers reps come to my area with deal upgrades and I gave them my contact info and showed my id to lock in the deal. I then got the ‘confirmation’ email and now I’m worried…It was from: noreply@rci.rogers.com but the name OAYS...
How broadly is the area outage defined here? I've received 3 emails apologizing for outages that haven't existed in my area over the past couple of weeks. Mobile, Internet, and TV all fine, each time. I also checked to see if there's an opt-ou...