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Forum Posts

Can long distance charges be applied to a number in error?

Received a Rogers Service Message stating one of the numbers in our family plan had incurred Long distance charges for calls to the US.  When I called Rogers to inquire, I was told by the agent there was no long distance charges made to that number, ...

SueK2 by I've been around
  • 61 Views
  • 1 replies
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Toll-Free Numbers

I think Marketing needs better copy editing. Not sure how this made it out, or maybe it's a play on words, but Toll-Free should be free for all making the call and not that some Toll-Free numbers are free and some Toll-Free numbers are paid.   Am I ...

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Joel13 by I plan to stick around
  • 99 Views
  • 1 replies
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Long Distance Calls/Texts I Didn't Make

I'm on Disability and very careful about my phone usage.  I have NEVER made an international, long-distance call on my cell phone.  But this month's bill indicates that someone texted and called a number in Simi Valley, California and talked for over...

Unexplained International Text Messages on Bill

I just woke up and saw that i got $200 charged on some international messages to US which i never sent. I have seen people having the same issue in the past. Can someone guide me through the process to fight it with rogers. I spoke to rogers represen...

Bakulm by I've been around
  • 1539 Views
  • 4 replies
  • 1 likes

Misinformed while upgrading the wireless plan

Hi Rogers Team, I have been with Rogers for about 5 years. Recently I got exclusive offer in my account to change the plan. I find the offer was good so I called to know more about it. I spoke to agent Sunday but I was not informed that if I change t...

Long Distance Calling

I’m on vacation in Dominican Republic. How do I call my landline at home? I thought it was +1 area code and number. Not working. Keep getting a Spanish message saying try your call again       ***Edited Labels***

Cbarbi by I've been here awhile
  • 381 Views
  • 3 replies
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WIN BACK,, But wrong line on the wrong plan

Folks I was offered a decent plan for 4 lines ( for me and my family) …3 should have been identical and 1 was CANADA/US calling that I use for work   EXCEPT they put to wrong line on Canada/US calling….need it fixed ASAP other wise I will be charged ...

Zappper by I've been around
  • 244 Views
  • 1 replies
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Billed for International Text

Hi all, I received in my June and July bill text messages made to US parties. The numbers which the Rogers agent told me were "225-xxx-2115" and "404-xxx-3320". The texts were made on June 2 from 8pm to 9pm (24 messages) and June 3 at 8:33am (2 messa...

Resolved! Canada US Plan Cannot be Re-added for 12 Months.

Hi! I'm new here and generally would like to say I'm happy with my Rogers wireless service. I am, however, questioning the Canada+US plan's restriction about reimplementing the service if it has been removed. I am traveling to & staying in the USA fo...

Irish6240 by I've been around
  • 747 Views
  • 1 replies
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Resolved! Incorrectly Billed for Long Distance Calls

Bill is more extra. Well I didn’t use calling outside canada why my mobile charged for how many times? Is it a scam or what? Please help me why should I pay that I didn’t used?   *** Edited Labels/Title ***

Paul1721 by I've been around
  • 1906 Views
  • 1 replies
  • 1 likes

Resolved! Will there be long distance charges to Europe??

Since covid 19 is not allowing us to get long distance cards to call family in Europe will Rogers charge customers for charges made from their cell phones?? Tried to get in touch with Roger's and was put on hold for 1hr to only get hung up on.     **...

Ally85 by I've been around
  • 883 Views
  • 1 replies
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Resolved! Phantom call issue

I just got my bill and have a 121 minute call to Yankton SD costing me $66! Rogers is refusing to credit it saying their system says it’s a “valid call”, which it definitely isn’t!! Has anyone experienced this? How do you challenge incorrect billing?...

mwilliams by I've been here awhile
  • 2991 Views
  • 9 replies
  • 0 likes
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