Received a Rogers Service Message stating one of the numbers in our family plan had incurred Long distance charges for calls to the US. When I called Rogers to inquire, I was told by the agent there was no long distance charges made to that number, ...
I think Marketing needs better copy editing. Not sure how this made it out, or maybe it's a play on words, but Toll-Free should be free for all making the call and not that some Toll-Free numbers are free and some Toll-Free numbers are paid. Am I ...
I'm on Disability and very careful about my phone usage. I have NEVER made an international, long-distance call on my cell phone. But this month's bill indicates that someone texted and called a number in Simi Valley, California and talked for over...
I just woke up and saw that i got $200 charged on some international messages to US which i never sent. I have seen people having the same issue in the past. Can someone guide me through the process to fight it with rogers. I spoke to rogers represen...
Any relief for Alberta wildfires? *** Edited Labels ***
Hi Rogers Team, I have been with Rogers for about 5 years. Recently I got exclusive offer in my account to change the plan. I find the offer was good so I called to know more about it. I spoke to agent Sunday but I was not informed that if I change t...
I’m on vacation in Dominican Republic. How do I call my landline at home? I thought it was +1 area code and number. Not working. Keep getting a Spanish message saying try your call again ***Edited Labels***
Can I call from Canada to Ukraine for free? ***Added Labels***
Folks I was offered a decent plan for 4 lines ( for me and my family) …3 should have been identical and 1 was CANADA/US calling that I use for work EXCEPT they put to wrong line on Canada/US calling….need it fixed ASAP other wise I will be charged ...
I was billed for 2 calls to Hungary which 100% were not made by anyone in our house (just my wife and I during Covid, no one else has been in our home at all, we don’t even know anyone in Hungary). Don’t see how it could be a misdial given the need ...
what is Unltd Provincial LD Calling-MB???? ***EDITED LABELS***
Hi all, I received in my June and July bill text messages made to US parties. The numbers which the Rogers agent told me were "225-xxx-2115" and "404-xxx-3320". The texts were made on June 2 from 8pm to 9pm (24 messages) and June 3 at 8:33am (2 messa...
We are being charged for international texts we did not send. *** Edited Labels ***
Hi! I'm new here and generally would like to say I'm happy with my Rogers wireless service. I am, however, questioning the Canada+US plan's restriction about reimplementing the service if it has been removed. I am traveling to & staying in the USA fo...
Bill is more extra. Well I didn’t use calling outside canada why my mobile charged for how many times? Is it a scam or what? Please help me why should I pay that I didn’t used? *** Edited Labels/Title ***
Since covid 19 is not allowing us to get long distance cards to call family in Europe will Rogers charge customers for charges made from their cell phones?? Tried to get in touch with Roger's and was put on hold for 1hr to only get hung up on. **...
I just got my bill and have a 121 minute call to Yankton SD costing me $66! Rogers is refusing to credit it saying their system says it’s a “valid call”, which it definitely isn’t!! Has anyone experienced this? How do you challenge incorrect billing?...