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WhatsApp

Does anyone get charged for using their mobile data to call on WhatsApp? Rogers kept billing me for this.       ***Added Labels***

Resolved! Long distance call

Hello, I bought MyRogers phone number in August 24, 2023. At the time of buying this, I have been told that I can make international calls unlimited basis. The offer that I choose in my account still shows that it has the long-distance call for unlim...

Sakib019 by I've been here awhile
  • 3447 Views
  • 8 replies
  • 0 likes

Long Distance Calls/Texts I Didn't Make

I'm on Disability and very careful about my phone usage.  I have NEVER made an international, long-distance call on my cell phone.  But this month's bill indicates that someone texted and called a number in Simi Valley, California and talked for over...

Resolved! Phantom call issue

I just got my bill and have a 121 minute call to Yankton SD costing me $66! Rogers is refusing to credit it saying their system says it’s a “valid call”, which it definitely isn’t!! Has anyone experienced this? How do you challenge incorrect billing?...

mwilliams by I've been here awhile
  • 3985 Views
  • 13 replies
  • 1 likes

Un Resolved Customer Complaint (#xxxxxxxxx)

This has been on since January 15, 2024. Customer Service is not able to resolve my complaint. I was charged initially the sum of $101.75 for making an international call to South Africa, which I disputed. Yesterday, I received an email from Rogers C...

Michael43 by I've been around
  • 16732 Views
  • 1 replies
  • 0 likes

Charged for invalid text intl mms

I have an account with Rogers and I have two numbers with them. They charged me for texting two numbers from the US:558 198 ****558 199 ****Both numbers are invalid and the messages could’t be delivered because the numbers do not exist. I realized th...

Michelneto by I've been here awhile
  • 372 Views
  • 3 replies
  • 0 likes

Charged for International Calls

I bought a phone from Best Buy by switching to Fido Rogers. Even though I didn't make any international calls this month, they charged me $150. I have 2 lines, one is Turkish and the other is Canadian. I have never had such a problem with fido. I exp...

Extra charges

Hello, I bought MyRogers phone number in December 24, 2023. At the time of buying this, I have been told that I can make international calls unlimited basis. The offer that I choose in my account still shows that it has the long-distance call for unl...

Long Distance

Hi there,Actually I need your help. I have 1000 long distance minutes and I made 3 calls to India yesterday ,but it shows violation as it shows me 3 under long distance anytime category and 64 minutes under Long distance 1000 LD minutes. Can you plea...

Manmeet_rai by I've been here awhile
  • 970 Views
  • 1 replies
  • 0 likes

Charged for Local Calling

Please, guys be careful, check all bills from Rogers I received a bill that was only two dollars more than usual and everyone would have missed it 2 dollars is nothing. But for some reason I checked where this Extra payment came from and saw that it ...

International messaging costs

I’ve noticed a few dollars here and there in my last couple bill cycles for international messaging costs - I have no idea where this is coming from. This bill cycle I incurred a pretty sizable charge for international messaging and decided to call R...

YChargeMe by I've been around
  • 1176 Views
  • 7 replies
  • 0 likes

Roam Like Home calling issues

I am in Dominican Republic trying to Roam like home and call 1800 number urgently and all I get is a Spanish message about 800 numbers. It would seem I'm not even getting out of DR.   **Labels Added**

France5 by I've been here awhile
  • 761 Views
  • 2 replies
  • 0 likes

Resolved! CANADA / US PLAN

We have a Canada / US Plan. Wondering if while we are in the US, would people in Canada, calling our Alberta number (780) xxx-xxxx be charged long distance?       ***Added Labels***

JulieMac by I've been around
  • 516 Views
  • 1 replies
  • 0 likes

Resolved! Can long distance charges be applied to a number in error?

Received a Rogers Service Message stating one of the numbers in our family plan had incurred Long distance charges for calls to the US.  When I called Rogers to inquire, I was told by the agent there was no long distance charges made to that number, ...

SueK2 by I've been around
  • 442 Views
  • 1 replies
  • 0 likes

Toll-Free Numbers

I think Marketing needs better copy editing. Not sure how this made it out, or maybe it's a play on words, but Toll-Free should be free for all making the call and not that some Toll-Free numbers are free and some Toll-Free numbers are paid.   Am I ...

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Joel13 by I plan to stick around
  • 596 Views
  • 1 replies
  • 0 likes

Unexplained International Text Messages on Bill

I just woke up and saw that i got $200 charged on some international messages to US which i never sent. I have seen people having the same issue in the past. Can someone guide me through the process to fight it with rogers. I spoke to rogers represen...

Bakulm by I've been around
  • 2285 Views
  • 4 replies
  • 1 likes

Misinformed while upgrading the wireless plan

Hi Rogers Team, I have been with Rogers for about 5 years. Recently I got exclusive offer in my account to change the plan. I find the offer was good so I called to know more about it. I spoke to agent Sunday but I was not informed that if I change t...

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