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Forum Posts

Billed for International Text

Hi all, I received in my June and July bill text messages made to US parties. The numbers which the Rogers agent told me were "225-xxx-2115" and "404-xxx-3320". The texts were made on June 2 from 8pm to 9pm (24 messages) and June 3 at 8:33am (2 messa...

Unexplained International Text Messages on Bill

I just woke up and saw that i got $200 charged on some international messages to US which i never sent. I have seen people having the same issue in the past. Can someone guide me through the process to fight it with rogers. I spoke to rogers represen...

Bakulm by I've Been Around
  • 800 Views
  • 2 replies
  • 1 likes

Resolved! Canada US Plan Cannot be Re-added for 12 Months.

Hi! I'm new here and generally would like to say I'm happy with my Rogers wireless service. I am, however, questioning the Canada+US plan's restriction about reimplementing the service if it has been removed. I am traveling to & staying in the USA fo...

Irish6240 by I've Been Around
  • 487 Views
  • 1 replies
  • 0 likes

Resolved! Incorrectly Billed for Long Distance Calls

Bill is more extra. Well I didn’t use calling outside canada why my mobile charged for how many times? Is it a scam or what? Please help me why should I pay that I didn’t used?   *** Edited Labels/Title ***

Paul1721 by I've Been Around
  • 1449 Views
  • 1 replies
  • 0 likes

Resolved! Will there be long distance charges to Europe??

Since covid 19 is not allowing us to get long distance cards to call family in Europe will Rogers charge customers for charges made from their cell phones?? Tried to get in touch with Roger's and was put on hold for 1hr to only get hung up on.     **...

Ally85 by I've Been Around
  • 712 Views
  • 1 replies
  • 0 likes

Resolved! Phantom call issue

I just got my bill and have a 121 minute call to Yankton SD costing me $66! Rogers is refusing to credit it saying their system says it’s a “valid call”, which it definitely isn’t!! Has anyone experienced this? How do you challenge incorrect billing?...

mwilliams by I've Been Here Awhile
  • 2519 Views
  • 9 replies
  • 0 likes

Resolved! Changing province

Hi, I am shifting from Saskatchewan to Ontario. Can keep same number and same plan. As there are different wireless plans in Saskatchewan and Ontario.     ***Edited Labels***

Rbrar by I've Been Around
  • 5603 Views
  • 6 replies
  • 0 likes
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