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Forum Posts

Resolved! Self-Serve & Service Setup Fee Charge

I pre-ordered the iPhone 16 Pro Max 512GB through the online portal. The advertisement stated that the $70 setup fee would be credited, but my recent bill still includes this charge. The only credit applied was the $40 booking fee. Please address thi...

Overchage and billing issue

I bought the new phone and I was told that you have to $70 for set up fees and I paid that amount in my previous bill with total bill of $174 and now in my current balance it's showing I have to pay $561 and my original bill is $104 and I never add a...

Manan2111 by I've been around
  • 249 Views
  • 1 replies
  • 0 likes

Complaint unresolved

Issue with phone service fee $60, countless chat with specialists , answered feedback and submitted 2 customer feedbacks with no reply . It’s been since May 19,2024 . I can’t find the president office email , it is so frustrating how you treat your c...

Incompetence & Vague Assurances

April 29th, 2024 Brutal experience with Rogers. I'm with Fido and wanted to get the Google Pixel 8 Pro in December due to a great deal. Ordered it. I saw that Rogers offered a 5G network for the same deal. I tried to switch. They cancelled the Fido p...

Jefflant17 by I've been here awhile
  • 617 Views
  • 2 replies
  • 0 likes

Automatic Billing

People coming over from Shaw.  You have to set up automatic billing.  it is buried in the contract.  I wasted over 2 hours trying to get the penalty billing of $5.60 reversed.  2 sets of 20 minutes on hold, then over an hour on chat with no success, ...

walterw by I've been around
  • 531 Views
  • 1 replies
  • 0 likes
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