In September 2023, my wife and I were both eligible for hardware upgrades and, being customers for more than 45 years and a former staff member I was well aware how to process one online. We met all the requirements, but through 70 attempts over the ...
We received a Winback promotion from Jamal 'Jimmy' on January 3rd, 2025 for two lines (80GB Can+US for $35) + 2 new Samsung S24 128GB phones for $16 / month for 24 months + a $200 credit for each phone. The notes in our file were updated to reflect t...
Review of Rogers BYOP ConnectionsI recently enrolled in Rogers BYOP connections through the Uber app, attracted by a promotional deal that offered the first line for $30 and the second line for $35. However, upon enrollment, there was no mention of a...
I pre-ordered the iPhone 16 Pro Max 512GB through the online portal. The advertisement stated that the $70 setup fee would be credited, but my recent bill still includes this charge. The only credit applied was the $40 booking fee. Please address thi...
I subscribed Rogers Nokia 5G Home Internet Gateway and the agent said that you will not be charged any setup fee and you can take the Nokia modem for free. I used the service for 20 days and then returned the modem and canceled the service.Now I rece...
I bought the new phone and I was told that you have to $70 for set up fees and I paid that amount in my previous bill with total bill of $174 and now in my current balance it's showing I have to pay $561 and my original bill is $104 and I never add a...
Issue with phone service fee $60, countless chat with specialists , answered feedback and submitted 2 customer feedbacks with no reply . It’s been since May 19,2024 . I can’t find the president office email , it is so frustrating how you treat your c...
April 29th, 2024 Brutal experience with Rogers. I'm with Fido and wanted to get the Google Pixel 8 Pro in December due to a great deal. Ordered it. I saw that Rogers offered a 5G network for the same deal. I tried to switch. They cancelled the Fido p...
People coming over from Shaw. You have to set up automatic billing. it is buried in the contract. I wasted over 2 hours trying to get the penalty billing of $5.60 reversed. 2 sets of 20 minutes on hold, then over an hour on chat with no success, ...