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Resolved! Time Shift Channels

We currently subscribe to the Sports pack channels, which include the time shift channel package. If we cancel the sports pack, what is the cost of the time shift channel package?   *Added Labels*

Dan_Kaz by I'm here a lot
  • 595 Views
  • 2 replies
  • 0 likes

Can't exchange channels

What's going on with the ability to exchange channels in Ignite TV? If I follow the process that's all over the Rogers site it keeps re-directing to rogers.com. Can someone else try and confirm please?     ***Added Labels***

TV channel/station lineup for TV package

Was directed here from Reddit, after asking about rogers.com, as to where to find a TV channel/station lineup, for TV package:   My mother was proactively called to be informed that their bundle was ending and they are recommending a plan change as h...

Channel list for new Rogers App TV

Why doesn't Rogers publish a list of channels for the new AppTV service? Is there one that someone can post here? I find it bizarre that they don't publish this on their website or include the list in the announcement of the service. Why would I buy ...

jkey4 by I've been here awhile
  • 1298 Views
  • 4 replies
  • 0 likes

Resolved! Ignite Total TV missing some channels

Several of the channels advertised as a part of this package appear to not be included on the actual package. Notably, since switching today I am no longer receiving Hollywood Suite (70s,80s,90s,00s), Discovery Science, Rewind, BBC News, NHK World, F...

james039 by I plan to stick around
  • 6454 Views
  • 5 replies
  • 1 likes

Resolved! Premier vs. Premier Specialty Pack - What is this?

I'm currently being charged for these 2 items, Premier is $32.48 and Premier Specialty Pack is $68.00.  I can't seem to find a channel line-up for the Specialty Pack, but when I look on the Premier list, it seems that's exactly all the channels I hav...

AL2020 by I've been here awhile
  • 35522 Views
  • 31 replies
  • 8 likes

Acorn TV

How do I quit Acorn tv ….I keep getting billed for it but I don’t use it.   I cancelled my account on their website along time ago but I can’t seem to stop Rogers from billing me for it.   Any ideas? …it’s impossible getting in touch with Rogers with...

taurus by I've been here awhile
  • 576 Views
  • 1 replies
  • 0 likes

Customer Service

Just spent more time trying to do something Bell made so easy via self serve. Not Roger’s - everything takes that much more time. I tried to cancel an “extra” cost specialty tv channel I never watch. Vis self serve - it kept bouncing me back to the s...

Kookla123 by I'm here a lot
  • 1172 Views
  • 1 replies
  • 0 likes

Changing digital cable package

We have a digital VIP cable package together with an HDTV Speciality package, total cost $112 which quite frankly is excessive based on the actual channels we regularly watch. We would like to start from scratch again and switch to the basic digital ...

rgriffit by I plan to stick around
  • 11359 Views
  • 15 replies
  • 0 likes

Resolved! CNN channel

Why does CNN suddenly gone in my line up said I need to subscribe because it's a HD channel? Thanks   *Added Labels*

MarkRamos by I've been around
  • 3760 Views
  • 4 replies
  • 1 likes

Dishonest "upgrade"

I recently called Rogers with a technical issue and before I was transferred to tech support, the customer service rep asked me if she could look at my plan and see if I was interested in a new plan for less money. I agreed.I was on a plan that had f...

Scodan by I've been here awhile
  • 1539 Views
  • 5 replies
  • 0 likes

Clueless agent, lost 4 hours of my life

I contacted them yesterday, wanting to add a single channel. Agent said sure, no problem, $3.00 per month. I agreed and then could not access the channel. I spent two hours unplugging the box, refreshing the box, nothing. Transferred to tech support ...

winevqa by I've been around
  • 1363 Views
  • 4 replies
  • 1 likes

THREE problems - still unsolved

At this point, I'm looking at Bell. First, I wish to use outlook 365 for my email client on my computer. After over a year they're now saying "no problem". (That was a month ago).   Still not fixed.   Second, I have a new (purchased from rogers cellp...

captadv by I've been here awhile
  • 1434 Views
  • 3 replies
  • 0 likes

Resolved! Total TV?

I just upgraded total TV, as the package offered more channels and higher internet speed for about the same price.  It was a quick decision, but now I see that it does not appear to have flex channels.  In addition there is no place where the package...

Grwebster by I plan to stick around
  • 11582 Views
  • 7 replies
  • 1 likes

International Long Distance and CP24

My senior mother was forced to change to Ignite from the legacy version. The Rogers rep told me to call back to have international long distance added that was already on the legacy version. Now I am waiting over an hour on the phone waiting. Why do ...

Alpha9514 by I've been here awhile
  • 2059 Views
  • 4 replies
  • 0 likes
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