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Internet Upgrade to 1 Gig Without Ignite Wifi or Hub?

Lots of questions, and any help would be appreciated, since I tried telephone to Rogers (Jan 7 2022 a 3 hour wait in cue is required I will not wait 3 hour. And I waited 1 hour for a text chat and still did not resolve this . As you see from the test...

melionone by I've Been Here Awhile
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