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Resolved! Conflict of info from Rogers - SIM & Data Transfer

I am swapping my S8 for S24+ which I ordered via phone with a rep. I opted for the finance because its way cheaper if you lock in for 2 years on the plan.   I asked this question with Rogers centre via phone: -Is the SIM Card tied to the phone?, beca...

Mobile Phone activation

Hello,   I am not sure if there is any use trying this.   At the beginning of July I tried to change my Internet, Cable, and Mobile phone from Telus Rogers-Shaw. The rep set me up with Internet and Cable quickly.   I never received any contact from R...

Incompetence & Vague Assurances

April 29th, 2024 Brutal experience with Rogers. I'm with Fido and wanted to get the Google Pixel 8 Pro in December due to a great deal. Ordered it. I saw that Rogers offered a 5G network for the same deal. I tried to switch. They cancelled the Fido p...

Jefflant17 by I've been here awhile
  • 516 Views
  • 2 replies
  • 0 likes

Mobile plan one line didn't get set up?

Hi!I signed up this evening for 4 new phone lines. 3 are with physical SIM cards, and 1 is an esim.My account page shows that the esim is active, but only 2 of the physical SIM cards have been ordered. I have 4 temp phone numbers.The person on the ph...

AlexWang by I've been here awhile
  • 395 Views
  • 1 replies
  • 0 likes

SIM swap Hack

How do I Aquire a SIM PIN to guard against a SIM swap hack?     ***Edited Labels***

robseeley by I'm here a lot
  • 702 Views
  • 1 replies
  • 0 likes

Cellphone Number Incorrectly Ported Over eSIM

Please train Rogers customer service techs. No cellphone service for last 7 days and don't even know when I'll get it and sadly because of one dumb customer rep who ported my number before getting new sim card. He thought eSIM does not require physic...

User2023 by I've been here awhile
  • 674 Views
  • 2 replies
  • 0 likes

Upfront Edge Returns

Hi, just wanted to know if I need to leave the old SIM card in the phone that I'm returning as part of the Upfront edge program - or remove the SIM and dispose of it.     ***Edited labels***

SFJ12 by I've been around
  • 401 Views
  • 1 replies
  • 0 likes

Transfer old number

I requested to transfer my current phone number from Fido to a new Rogers plan. I finally got the text from Fido confirming the request but I don’t know what to do now. I had to use my Fido SIM card to receive the text, should I now switch to the Rog...

dcq5 by I've been here awhile
  • 1869 Views
  • 3 replies
  • 0 likes

Register for sim

I want to register my Sim. My Sim is canceled due to payment. Now I clear it all.i want to activate my old no.(removed number keep info private)     ***Edited Labels***

After long hold times, you will be hung up on

FYI if you are on your initial hold for a little longer than 2 hours, your call will automatically disconnect.   Happened to me twice. Was on hold for a little over 2 hours and each time, the call went through (hold musics stopped), then the call dis...

sponge11 by I've been around
  • 1932 Views
  • 5 replies
  • 1 likes

Resolved! Billing Issue

Subject:Dear Rogers Customer Support,I hope this msg finds you well. I am writing to address a billing issue related to my recent purchase of a Samsung S23 phone and a Rogers SIM card under a contract.When I initially signed up for the plan with one ...

Guru4 by I've been around
  • 1946 Views
  • 4 replies
  • 2 likes

The use of bubble mailer for sending eSIMs

I recently had to transfer my mobile services from Shaw to Rogers.   When I received the SIM card, it came in an 8 x 10 in bubble mailer.  First of all, since this is an eSIM, there is really no need to waste a SIM card and no importantly, mailing it...

Casy1104 by I've been here awhile
  • 1401 Views
  • 3 replies
  • 0 likes

Can't get SIM delivered by mail?

After 15 years rogers as cancelled my account because there sim as people can’t seem to get mail a SIM card by Canada post after months of trying and SIM cards being returned to them and no one saying a word to me after calling over and over all they...

burgeo199 by I've been around
  • 1026 Views
  • 1 replies
  • 0 likes

No confirmation email, no simcard after accepting winback offer

Long story short: I recently switched to another carrier. As a result of that, 5 days ago I get called by Fido/Rogers winback team and was presented with a Rogers offer. I accepted it, went through all steps on the phone. Account got created. I was t...

traz by I've been here awhile
  • 2351 Views
  • 6 replies
  • 1 likes

Switching to Rogers Has Been A Nightmare

I've recently switched from Freedom to Rogers and so far my experience has been an absolute nightmare... Here's a list of all my unresolved issues that I need fixes for:1. I'm on a 5G Infinite plan, but I'm not even getting 5G data anywhere I go. I'm...

tvnkg by I've been here awhile
  • 2323 Views
  • 5 replies
  • 0 likes

No data on phone

On Oct 20 2022 I added 10g of data to an existing Talk & text plan. Got a new iPhone SE. Phone and text work, but Data has not worked ever. Several calls to Rogers tech. Today Dec 3 2023, Went to Rogers store tons of trouble shooting , new SIM card, ...

kegoneill by I've been here awhile
  • 1292 Views
  • 2 replies
  • 0 likes

Issue with the Rogers Winback from 7X

  Hello  I wanted to reach out for some help. In the middle of August, I received a call from 7X where they offered me a win-back deal from Rogers. The deal is as below: 25GB for $45, each additional line (extra 3 lines) was 25GB for $36 - Suppor...

SIM Card Not Working

I  just paid a new monthly plan on Phonebox but my sim card wont call, no data, nothing. i need some assistance because i have some urgent calls to make and some very sensitive documents to download.       ***Edited Labels***

mdakar_jr by I've been around
  • 963 Views
  • 1 replies
  • 0 likes
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