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Forum Posts

Sim Activation/Deactivation

Hi thereAs I am visiting a foreign country for four months and all, and if I not pay my plan for that amount of time because I would not be using it, will my account/sim be deactivated or will it still remain or what will be the duration for my sim t...

Ayush107 by I've been around
  • 139 Views
  • 1 replies
  • 0 likes

Sim

My sim card is blocked i guess so i am unable to receive otp. Is that possible to activate my sim again so that i can get otp for my online banking, so that i can pay the rogers mobile bill?     ***Edited Labels***

Gurjeetk567 by I've been here awhile
  • 173 Views
  • 2 replies
  • 0 likes

Resolved! Porting number from Telus cell phone that cannot receive texts

I need to port my Telus mobility number to my Rogers cell phone. The Telus phone no longer works and can't receive texts to do the text verification. I spent 2.5 hours on hold with Telus waiting for them to do a manual bypass. I'm not completely sure...

lmu1 by I've been around
  • 301 Views
  • 1 replies
  • 0 likes

Billed for services before activating SIM

I'm a new customer with Rogers just switching my account over I received my sim chip 3 days ago and started in my phone and received a disconnection notice as I've already been charged for a month worth of billing my first month was supposed to be fr...

Charged for Rogers Service I Never Used!

Hi everyone, I've been a loyal Fido customer for a long time. On February 25, I received a call from Rogers, offering me a "better plan." I listened to the representative, and she asked for my details. However, when she mentioned that I would need to...

Error when changing sim card

Hi everyone! I'm trying to change my eSIM to a physical sim but I keep getting this error no matter what device I try it on. Any help would be appreciated, thank you!

Screenshot 2025-02-20 223829.png
avocados by I've been around
  • 350 Views
  • 1 replies
  • 0 likes

Resolved! Billing Issue

Subject:Dear Rogers Customer Support,I hope this msg finds you well. I am writing to address a billing issue related to my recent purchase of a Samsung S23 phone and a Rogers SIM card under a contract.When I initially signed up for the plan with one ...

Guru4 by I've been around
  • 3143 Views
  • 6 replies
  • 3 likes

Wrongful Invoice

Fake bill as i never ordered,received ,installed any Simm cards in my cell phone       ***Added Labels***

google21 by I've been here awhile
  • 371 Views
  • 1 replies
  • 0 likes

Unethical practice by Rogers - can't get help

Well for 5 days I have been trying to give Rogers my business and money. I wanted to open 4 new cell phone lines and they cant do it!   After they made me an offer, I went to the store four times to pick up a SIM card, but I was turned away! I was...

RLN by I've been here awhile
  • 559 Views
  • 3 replies
  • 0 likes

Add another phone number

Hi, I have another phone number with a different carrier that I currently use on the same phone alongside my Rogers line. One sim card other e-sim.  Is there a way to transfer this number to Rogers to avoid paying the extra monthly fee to the oth...

arashso by I've been around
  • 1000 Views
  • 1 replies
  • 0 likes

Transfer old number

I requested to transfer my current phone number from Fido to a new Rogers plan. I finally got the text from Fido confirming the request but I don’t know what to do now. I had to use my Fido SIM card to receive the text, should I now switch to the Rog...

dcq5 by I've been here awhile
  • 4532 Views
  • 5 replies
  • 0 likes

Fido migration to Rogers

Fido offered zero migation fee like the activation charges because new phone are 5G and AI ready. On the other hand, migration costs so much because Fido still charges the monthly fee and Rogers charges you for new activation charges and other fees o...

JM621 by I've been here awhile
  • 2060 Views
  • 4 replies
  • 0 likes

Resolved! Roaming Charges While Travelling?

I will be travelling to Japan for a week and 3-4 weeks to the Philippines.If I take my SIM card out when I leave Canada, then put it back in when I come back, will I be charged?Will there be any other charges and/or changes to my bill? Or will it be ...

User1410 by I've been around
  • 1162 Views
  • 2 replies
  • 0 likes

Resolved! Replacing a Lost SIM Card Registered Under a Different Peron

Unfortunately, my current plan is registered under my custodian's name because I wasn't 18 yet at the time of registration. My custodian is currently residing in British Columbia. I am currently living in Toronto, and I am uncertain about how to proc...

JasonD05 by I've been around
  • 998 Views
  • 1 replies
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Resolved! Conflict of info from Rogers - SIM & Data Transfer

I am swapping my S8 for S24+ which I ordered via phone with a rep. I opted for the finance because its way cheaper if you lock in for 2 years on the plan.   I asked this question with Rogers centre via phone: -Is the SIM Card tied to the phone?, beca...

Mobile Phone activation

Hello,   I am not sure if there is any use trying this.   At the beginning of July I tried to change my Internet, Cable, and Mobile phone from Telus Rogers-Shaw. The rep set me up with Internet and Cable quickly.   I never received any contact from R...

Incompetence & Vague Assurances

April 29th, 2024 Brutal experience with Rogers. I'm with Fido and wanted to get the Google Pixel 8 Pro in December due to a great deal. Ordered it. I saw that Rogers offered a 5G network for the same deal. I tried to switch. They cancelled the Fido p...

Jefflant17 by I've been here awhile
  • 976 Views
  • 2 replies
  • 0 likes

Mobile plan one line didn't get set up?

Hi!I signed up this evening for 4 new phone lines. 3 are with physical SIM cards, and 1 is an esim.My account page shows that the esim is active, but only 2 of the physical SIM cards have been ordered. I have 4 temp phone numbers.The person on the ph...

AlexWang by I've been here awhile
  • 713 Views
  • 1 replies
  • 0 likes
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