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Rogers changing personal imfo...

Why did you change my legal name and my DOB? This was done internally by Rogers. Why.This week I got a notice of default. How interesting. Does not show on my current invoice or online.Can't get to speak to any responsible person in Rogers. So far 80...

Quinny by I'm here a lot
  • 321 Views
  • 5 replies
  • 0 likes

Can't cancel my internet account

I've currently been on hold for an hour and 19 minutes, and don't think anyone is going to answer my call. I need to cancel my internet that Rogers doubled the cost of after my "promotion" expired. What can I do if they won't take my call?     ***Edi...

User7778 by I've been around
  • 132 Views
  • 1 replies
  • 0 likes

Incorrect billing and extremely long waiting

I cancelled my service for other reasons and I returned all the devices (2 boxes) as suggested by rogers via Canada post. Based on the tracking number, Rogers received my return on January 16. However, later on I found I was billed for not returning ...

Yong2004 by I've been here awhile
  • 228 Views
  • 2 replies
  • 0 likes

Worst Service

I placed an order through phone customer service on March 22nd, 2023 for a new iPhone 15 pro max titaninum blue.  However, the rep inputted as black which Imspotted immediately from the email confirmation and asked it to be correct.  The call was ove...

JoeJoe2020 by I've been here awhile
  • 139 Views
  • 1 replies
  • 0 likes

Misled about services and long wait times.

I have been in a back and fourth with Rogers for a few months regarding internet. I was lied to by a customer representative about fiber optic internet being serviced in my area, made to go without internet with the promise my area would be serviced ...

Mrobb13 by I've been here awhile
  • 301 Views
  • 3 replies
  • 0 likes

The on hold void

I've been on hold from a call center rep passing me along.in total I've been on hold for almost 2 hours. The "Stay on hold, to keep your place in line". Call-back services and wait time progression have been around for years. Rogers doesn't want to p...

Wayward by I've been around
  • 145 Views
  • 1 replies
  • 1 likes

Waiting on call for more than 4 hours now...

Biggest mistake of my life to be rogers customer , in future I'll make sure not getting any where near rogers even if i have to pay more , i am trying to reach rogers customer care for last 1 week and every time people putting me hold and kept me wai...

Terrible Service

Wow, you know it’s rock bottom service when it’s impossible to 1) talk to a real person unless I wait on hold for hours on end or the, we will call you back. And it gets better 2) when I’m in hold an automated message encourages me to use the live ch...

Wheels78 by I've been around
  • 184 Views
  • 1 replies
  • 0 likes

Wait Time

On Phone for last 52 mins to assign the account Terrible customer support on phone still on hold for 52+ mins   *Added Labels*

Billing and Hold Times

So...been on hold for 2 hours and haven't yet spoke to anyone, let alone a human. Signed on to Rogers six months ago. Have already had 2 outages of complete service, for a total of 5 days with NO service. Both required technician visits and complete ...

Fedup24 by I've been around
  • 197 Views
  • 1 replies
  • 0 likes

Automatic Billing

People coming over from Shaw.  You have to set up automatic billing.  it is buried in the contract.  I wasted over 2 hours trying to get the penalty billing of $5.60 reversed.  2 sets of 20 minutes on hold, then over an hour on chat with no success, ...

walterw by I've been around
  • 184 Views
  • 1 replies
  • 0 likes

NO-CALL ZONE

2 hours on holdNo human replySuggestions to deal with "Anna"-bot reside in a deep lake no one wants to jump into.By not providing any service via no humans, Rogers ensures we cannot cancel our service, which Rogers tells us can only be cancelled if w...

Kolkol by I've been around
  • 221 Views
  • 1 replies
  • 0 likes

Long Wait Times

cannot reach anyone at this company - been trying for over a week I have been trying to get a live person - impossible terrible service i have a tv box not working and need to update by bundle - thats it... and all i get is a 3 hour wait or no connec...

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