I make an appointment ahead of time to see a representative at the Rogers store, only to be told, theres no representative availableand ill have to wait. Then I contact Rogers, VIA online chat, asked to speak to a human. So I'm 38 in line to wait. I ...
Waiting on hold for over an hour for a billing inquiry. Shaw had a great call back featureWhy does Rogers not? ***Added Labels***
I find it odd that every time I have to call rogers it's that they are experiencing higher than normal call volumes.... How can this happen all of the time. On top of that I was sitting waiting for live chat when the chat just closed. So if you inclu...
Wow, you know it’s rock bottom service when it’s impossible to 1) talk to a real person unless I wait on hold for hours on end or the, we will call you back. And it gets better 2) when I’m in hold an automated message encourages me to use the live ch...
I contacted them yesterday, wanting to add a single channel. Agent said sure, no problem, $3.00 per month. I agreed and then could not access the channel. I spent two hours unplugging the box, refreshing the box, nothing. Transferred to tech support ...
What does Rogers consider acceptable wait times to speak/chat with an "agent" Pretty much watched a whole Blue Jays game and chat is stuck on "3" for well over an hour. This in NOT the first time waiting for hours to speak or chat with so called su...
I am with Rogers since 3+ years now. My current Rogers Ignite Internet plan contract is ending within a week and I was trying Rogers to advise me the best they can do. The price offered is higher than what carrytel is offering even without contract o...
Good evening. 3 days ago I ordered a new phone ( Google pixel 8 pro), was delivered from Oakville via FedEx, yesterday. Spent the time to get it set up, only to discover that there was a major lacking of Stull I wanted, so I called this morning to wo...
I had an extremely unprofessional interaction with a Rogers representative named Rakshya. She consistently rushed me, stating that she had other customers and urging me to hurry up. Throughout the conversation, she used informal expressions such as "...
Hello, I have never been treated this poorly by Rogers or any other provider, for that matter. Roger obviously doesn't view me as a loyal customer. With Rogers close to 10yrs don't this account. My story goes like this. On May 7th, I checked my b...
Why did you change my legal name and my DOB? This was done internally by Rogers. Why.This week I got a notice of default. How interesting. Does not show on my current invoice or online.Can't get to speak to any responsible person in Rogers. So far 80...
I've currently been on hold for an hour and 19 minutes, and don't think anyone is going to answer my call. I need to cancel my internet that Rogers doubled the cost of after my "promotion" expired. What can I do if they won't take my call? ***Edi...
I cancelled my service for other reasons and I returned all the devices (2 boxes) as suggested by rogers via Canada post. Based on the tracking number, Rogers received my return on January 16. However, later on I found I was billed for not returning ...
I placed an order through phone customer service on March 22nd, 2023 for a new iPhone 15 pro max titaninum blue. However, the rep inputted as black which Imspotted immediately from the email confirmation and asked it to be correct. The call was ove...
I have been in a back and fourth with Rogers for a few months regarding internet. I was lied to by a customer representative about fiber optic internet being serviced in my area, made to go without internet with the promise my area would be serviced ...
I've been on hold from a call center rep passing me along.in total I've been on hold for almost 2 hours. The "Stay on hold, to keep your place in line". Call-back services and wait time progression have been around for years. Rogers doesn't want to p...
Its been two weeks since Rogers was scheduled to install my Ignite bundle and nobody showed up. Waited on hold for over 2 hours that day, nobody could help me nor find any information for me - was told someone was going to call me back in 15 minutes ...
Biggest mistake of my life to be rogers customer , in future I'll make sure not getting any where near rogers even if i have to pay more , i am trying to reach rogers customer care for last 1 week and every time people putting me hold and kept me wai...
On Phone for last 52 mins to assign the account Terrible customer support on phone still on hold for 52+ mins *Added Labels*
So...been on hold for 2 hours and haven't yet spoke to anyone, let alone a human. Signed on to Rogers six months ago. Have already had 2 outages of complete service, for a total of 5 days with NO service. Both required technician visits and complete ...