I have 3 xFinity boxes that i'm no longer using. I called Rogers last week to remove them, was on the phone for a while, finally got someone who transferred me, and then received a message too many calls and they disconnected me! I tried again this m...
Trying to contact Roger's customer service is very difficut. On their website, all support options lead to either FAQs or talking to chatbots. These FAQs and bots can solve some problems, but there are times when a human operator is required. Once I ...
Just a horrifically bad interaction with Rogers, which seems par for the course with them, today, and every day. All I want to do is add a single inbound DID which can accept calls and text messages to my existing account. I don't want a new accoun...
The challenge of connecting with a specialist to ask a question about my bill and a missing discount credit is ridiculous. I’m literally trying to understand why the accessibility discount wasn’t included on my bill even though I got approved for it ...
I had a problem with the thermostat supplied by Rogers. Getting it properly replaced, given Rogers’ misconduct and mistakes, was a nightmare. Details below. The credit I received from Rogers was pathetic, completely inappropriate and calculated on a ...
After 30 years with Rogers just switched everything over to Bell. So sick of waiting an hour to speak to someone in customer service, sick of my bills always being wrong, sick of trying to use the stupid Anna and getting disconnected, sick of bein...
I've been trying to get help via live chat and sometimes I get into the que sometimes I dont because of high demand ... the last 3 times I've been in the que , get to place 1 or 2 and then the chat ends .. I've no way of resuming or contacting anyone...
I’ve been trying to reach Roger’s by phone but have been disconnected twice after spending over 40 minutes on hold each time. I just returned from a month in SE Asia and while I was away my credit card was compromised. My bank immediately deleted my ...
I have been attempting to contact rogers for over a week now. I have so far only been successful in contacting the billing department once, where they lied to me about making adjustments on the account. Even to the point of EDITING CHAT TRANSCRIPTS, ...
I've been calling customer service for a week and the system just hands up on me. This isn't customer service. I called back today and now I've been on hold for over 20 mins. Would it hurt them to put in a feature to let us know how long the wait wil...
Dear Rogers Community,On Dec. 9, 2024, I endured a 9-hour ordeal with Rogers' customer service, encountering systemic neglect, deliberate obstruction, and psychological manipulation—including gaslighting and abusive tactics meant to deflect accountab...
My current connection with rogers was closed by an agent telling its become legacy. and i have been for new modern for 7 days, still no sign of delivering. purolator is not giving me an estimated delivery. how do i cancel my service with rogers, the ...
Rogers has to be by far the worst company I have ever interacted with. Avoid setting up any services with at all costs. Customer service takes an hour every single time, and they can’t figure anything out. The company is also a logistical failure and...
How do I quit Acorn tv ….I keep getting billed for it but I don’t use it. I cancelled my account on their website along time ago but I can’t seem to stop Rogers from billing me for it. Any ideas? …it’s impossible getting in touch with Rogers with...
I have tried to get thru to the loyalty team. After 3 attempts and “dropped” callsOn hold from customer service being transferred for 45 minutesMy patience are running out!I have been with Rogers for almost 20 years.Worst experience so farStill no re...
Wow, you know it’s rock bottom service when it’s impossible to 1) talk to a real person unless I wait on hold for hours on end or the, we will call you back. And it gets better 2) when I’m in hold an automated message encourages me to use the live ch...
I make an appointment ahead of time to see a representative at the Rogers store, only to be told, theres no representative availableand ill have to wait. Then I contact Rogers, VIA online chat, asked to speak to a human. So I'm 38 in line to wait. I ...
Waiting on hold for over an hour for a billing inquiry. Shaw had a great call back featureWhy does Rogers not? ***Added Labels***
I find it odd that every time I have to call rogers it's that they are experiencing higher than normal call volumes.... How can this happen all of the time. On top of that I was sitting waiting for live chat when the chat just closed. So if you inclu...
I contacted them yesterday, wanting to add a single channel. Agent said sure, no problem, $3.00 per month. I agreed and then could not access the channel. I spent two hours unplugging the box, refreshing the box, nothing. Transferred to tech support ...