Account Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

I’m being overcharged by the autopay

I got overcharged in around $200 dollars in November 2024 and December 2024. For some unknown reason, Rogers system double charged my credit card and I want my money back! I’m also being charged twice in a month, which was not what I agreed with in t...

automatic payment date

I am set up for automatic payments.  My rogers wireless payment date is December 12 but they are going to take payment on December 2, 10 days early.   I want to pay on the due date.   I have tried to resolve this with Rogers and then with Red Wireles...

User7747 by I've been around
  • 291 Views
  • 1 replies
  • 0 likes

What's wrong? Can you fix this please.

The customer support team needs to improve their skill.   I see my bill is wrong: $39.95 with the plan itself and I am supposed to have $5 discount for setting up the auto payment, but I did not get the discount.   I went on online chat to find out w...

FanC by I've been around
  • 323 Views
  • 1 replies
  • 1 likes

Automatic payment discount removed

I had received an automatic payment discount of $5 when I signed up for Rogers Corporate connection back in Dec 2023. I have been receiving that discount ever since until today when I received an email from Rogers saying there were changes made to my...

faimaq by I've been around
  • 659 Views
  • 1 replies
  • 0 likes

Resolved! How to and stop auto payment?

There is no FAQ that I was able to find and there is no option in the Rogers Portal to stop the auto payment (credit card) option.    Does this mean customers must call the call centre and speak to a rep, who hopefully can understand what the custome...

Hmm by I'm a reliable contributor
  • 1299 Views
  • 1 replies
  • 0 likes

Automated payments not made :-(

Did you know that Rogers withdraws automated payments 7-10 DAYS IN ADVANCE OF THE DUE DATE?   Why does this matter?  Well, I set up automated debit payments about 6 days in advance of my due date, but no payment was made, and now my account is in arr...

gidawgg by I've been here awhile
  • 2089 Views
  • 1 replies
  • 0 likes
Labels