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FALSE ADVERTISING

Last week, a Rogers sales representative pitched me a compelling promotion: 60GB for just $40 monthly, free from any extra fees. Today, post-SIM activation and switching, I find my plan outlined in an email - $50 monthly, no discounts, and an unexpec...

Rogers Exclusive offer plan removed Appreciation discount

I had an exclusive rogers plan offer on my account. I made sure to verify what was being removed and it only stated that the automatic payment discount would be removed. Even then, a popup stating that the appreciation discount usually shows up and I...

janvillapaz by I've been here awhile
  • 267 Views
  • 1 replies
  • 0 likes

Resolved! SITUATION OGLITCH

my reference to my info.   I used to work for CSINBOUND at ROGERS, wish I could work there again but got laid off, here's the scenario from my perspective (some information is incomplete like the days, you will just use your judgement if you dont hav...

Nabooski by I've been here awhile
  • 368 Views
  • 1 replies
  • 0 likes

Resolved! line suspended before payment date

Rogers suspended my friend's line for non payment before the date of payment !!!  Why ? She also has automatic payment enabled so there is zero reason why they would suspend the line without any heads up.  The irony is that the bill is even higher th...

whysomuch by I've been here awhile
  • 310 Views
  • 1 replies
  • 0 likes

Winback Call

I've got a phone call a week ago and on the phone we agreed on a deal. However, because I was driving, I asked them to call me later(we set a day and time). Of course I didn't get a call, I know they're the 3rd party I left a voicemail to them but di...

mezgitm by I've been here awhile
  • 335 Views
  • 3 replies
  • 0 likes

Welcome Bonus and New Account Credits Missing

I received an email promo from rogers@e.rogers.com with an exclusive welcome offer of additional $5/month off on top of any current promotions for 24 months when I activated a Rogers infinite plan and limited time offer ends 05/02/2024. I called the ...

Rogers not honoring the offered discount

I have 4 mobile lines for the house hold in my account. Was a FIDO phone client for quite a few years. Recently, FIDO started increasing the prices, so I called with a request to find any possible credit/discount to maintain the bill within the prior...

Resolved! Discount on our monthly bill

Last year we wanted to change our tv package and shed channels we don't watch and don't want to pay for, our monthly bill was way too expensive. Instead of assisting us with a new package Rogers offered a discount on our monthly bill, which we accept...

rgriffit by I'm here a lot
  • 716 Views
  • 6 replies
  • 0 likes

Changing Phone Plan - Financing Program Promotion

Hi there,I am wondering if I change my plan, if I get to keep my Financing Program Promotion monthly credit. I have read over my financing agreement which referred me to my wireless service agreement. Within the wireless service agreement, the only s...

noahflash8 by I've been here awhile
  • 773 Views
  • 3 replies
  • 0 likes

Misleading sales people

I was told to phone in to get a new rate for my Rogers package  in the first week of October ..    I was told  many times on the phone  how  I qualified for a deal that decreased my bill over all.   Over and over again the sales rep told me that NONE...

Employee discount removed

I was in the rogers app and there was a plan that was of better price. When i switched to it, it removed my $20 dollar x 24 month employee device discount and potentially my 50% off too… im so upset and don’t know what to do. Can anyone help?     ***...

Ybeezy by I've been around
  • 401 Views
  • 1 replies
  • 0 likes

Unreasonable price increase and no way to connect

I have been trying to connect to Rogers during my vacation and been on hold for 2-3 hours and online system says wait queue at 95 which never moves. Being unable to reach the customer service on time not because of my fault but the company not hiring...

AdilMo by I've been around
  • 383 Views
  • 1 replies
  • 0 likes

Resolved! Former Employee Discount

Hello everyone. Hoping someone can help me with my problem. I used to be a Rogers employee and left the company in 2022. Recently, I got an email that my 30% 24-month Appreciation Discount has been changed to a 30% Appreciation Discount without a pre...

dionnelr by I've been here awhile
  • 4166 Views
  • 12 replies
  • 0 likes

Rogers offer on migrating 2 lines from another provider

I have Rogers internet and 1 pay as you go line converted to monthly talk and text. I was looking for some good offer from Rogers to move my other 2 wireless cell phone lines to Rogers but chat didn't yielded any results. If there are any, how do I e...

jodha23 by I plan to stick around
  • 595 Views
  • 2 replies
  • 0 likes

Customer Retention - Ignite Legacy vs Ignite

Trying to type this up in a calm fashion as I don't want to appear overly angry or disappointed with Rogers, as I usually am. Outside of the many issues I've had over the years, recent interactions with Rogers has not been uniform. Just spent last fe...

kstah by I plan to stick around
  • 1746 Views
  • 3 replies
  • 1 likes

First Bill Is Not the Price Quoted

I just received my first bill and the rate I'm being charged for our three mobile devices is not what I signed up for ($10 more per phone).  I have screen shots of the mobile package prices from the Rogers web site on the day I signed up, but Custome...

ssnino by I've been around
  • 406 Views
  • 1 replies
  • 0 likes
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