Chatted with Rogers support on this and other issues, but who in their right mind at Rogers approved this? Turning Roam like home off, needs to be done via a chat or by calling Rogers. There is no other way! Not in the Rogers app and not on website. ...
my extreme frustration with the level of service I have received while trying to address my concerns regarding purchasing the new iPhone 16 Pro Max and reviewing my current plan.I spent an exhausting 2 hours in your live chat queue, waiting for a rep...
Dear Rogers Customer Solution Specialist, I hope this message finds you well. I am writing to express my frustration and disappointment with the difficulties I’ve encountered in reaching customer service to discuss a new iPhone 16 Pro Max purchase an...
Dear Rogers Customer Solution Specialist, I am writing to express my deep frustration and extreme disappointment with both my current phone plan and the overall lack of support I’ve received from Rogers. As a loyal customer for many years, I’ve alway...
I finally got a phone with Rogers one day in the mail after checking every money since I got shaw with Roger Internet, 3 stream boxes, 4 home security cameras, a house phone. I originally wanted 2 outdoor cameras and 2 doorbell cameras. But the guy s...
I had Rogers Internet with a discount, i believe, for at least 3 years now. However, my last bill was billed 3.5 times higher than my regular price. ($100 to $350). I was not expecting just a drastic expense and not doing well financially. I wish I h...
Rogers came up with a genius money grab idea.They set a so called "credit limit" on my account at about 2/3 of my normal monthly bill.So every time they issue a new bill my account gets suspended without warning.Worst company management ever. I am a ...
Hey, I'm looking for advice, I have contacted 611 twice & been in store twice with no resolution, agent said they have put in a "ticket" for someone to contact me but alas here we are. Like most I got an offer in my account to "upgrade" to a loya...
How do i activate my Disney account that came with signing up with the new Xfinity TV? Rogers is horrible for providing info ***Edited Labels***
I paid my December bill of $56 on December 18, 2024. My next billing period was set to begin on January 4, 2025. However, I ported my number to Fido on January 9, 2025, and discontinued my services with Rogers.To my surprise, I have received another ...
Daughter is Travelling to the UK and want to an add on for international calling.Both our phones are on the same plan. ROGERS terms say calls must originate on the Rogers network in Canada and terminate international for the preferred rate.What is th...
What's going on with the ability to exchange channels in Ignite TV? If I follow the process that's all over the Rogers site it keeps re-directing to rogers.com. Can someone else try and confirm please? ***Added Labels***
Typically, how long does it take to receive a call from the winback team? ***Edited Labels***
We received a Winback promotion from Jamal 'Jimmy' on January 3rd, 2025 for two lines (80GB Can+US for $35) + 2 new Samsung S24 128GB phones for $16 / month for 24 months + a $200 credit for each phone. The notes in our file were updated to reflect t...
I've been with rogers 20 years, I recently finished 2 year plan phone plan and was looking forward to finally saving money but the hike of my bill is outrageous, where is everyone switching to? Who is a better provider? ***Added Labels***
Took the insurance for $2200 phone so my mind can be free paid premium every month on time , so few days ago when i lost my device , and claimed for it took them around a week to say we cannot complete your service request and have sent a mail which ...
We had 5 lines with Roger’s. We had terrible service and had 2 months left in our contract. We called the head customer service and Letoya who works for the loyalty department told us she can make an exception for us to cancel our plans early with th...
Hi,I’m planning to move to a different provider as I had a very bad experience with Rogers telecom services. I never saw the team so lazy that they take 2.5 months just to make updates to someone’s account. I’m going to switch my wifi, home security ...
Dear Red Wireless Customer Support Team,I am writing to express my dissatisfaction with the service I received during my recent interaction with your representative, Rachna (Extension 061). I found her behavior to be unprofessional and unhelpful, as ...
Does anyone have a phone number for CityFone or someone at Roger’s that will help with a Port-in? I’ve been trying to complete a port and my wireless number has gone inactive with Cityfone making the port not possible. The only help I’ve been given f...
