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Resolved! Contact Number for Bulk Services Upgrade (to Ignite)

My condo is upgrading to Ignite and I'm supposed to call a specific Rogers number to get my current TV and internet services upgraded, but I haven't received the mail I was supposed to and I can't find the specific contact info anywhere on the Contac...

ChaeFam by I'm here a lot
  • 1205 Views
  • 3 replies
  • 0 likes

Likewize

I’ve been paying for your device protection plan, yet when I try to use it, Likewize says I don’t have an account. Rogers says call Likewize, and Likewize says call Rogers. I have proof of payments, but no one is helping me. Is this how you treat pay...

HurricaneH by I've been here awhile
  • 71 Views
  • 0 replies
  • 0 likes

Cancel Roam Like Home

Can anyone help me here?   I am trying to cancel Roam Like Home and can't seem to find a simple way to do that.   My 3 year old just turned on my phone in Mexico and now I fear I will be charged $15.00.   There must be a simple way to prevent that so...

dbmurdoch by I've been around
  • 17118 Views
  • 19 replies
  • 1 likes

Return home internet modem

Hi guys,I have called your customer service twice to ask for a waybill label in order to return your equipment.They told me in 48 hours, I do receive it in my inbox but it never came.This is horrible. I have been charged as it’s past 30 days.Please k...

I was promised 3 months of free internet as a new Rogers customer.

Что делать, когда консультант пообещал вам 3 месяца бесплатного интернета, потому что я новый клиент Rogers, но они взимают плату.What to do when a consultant promised you 3 months free internet because I am a new Rogers customer but they charge a fe...

Win back didn't call back

Hi there, I had win back call me with a plan offer the other day, and I've been waiting on a call back for a week or two now. I called Rogers back and they said they would have the win back team reach out to me. 5 days later, still nothing. I wojld l...

Resolved! Sudden increase in Monthly Bill!

I just received my invoice and it has increased. I have no additional charges, ie long distance or overages.Has anyone else experienced increase out of the blue? So frustrated with Rogers. I've been a loyal customer since 1992. What I expect is a rea...

topgirl by I'm here a lot
  • 600 Views
  • 7 replies
  • 0 likes

Imaginary third party extra usage charge.

It is very simple. Rogers has been using baseless excuses to increase my bill. In fact,  Rogers increased my bill  and did not honor the contract deal From 107.34 Cad a month to 112.99 on the grounds that The 5.00 Cad (across Canada call charge that ...

Resolved! 5G Infinite Premium + Travel

Hey,   I'm looking for advice, I have contacted 611 twice & been in store twice with no resolution, agent said they have put in a "ticket" for someone to contact me but alas here we are.   Like most I got an offer in my account to "upgrade" to a loya...

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JLSPM by I've been around
  • 623 Views
  • 3 replies
  • 1 likes

Cannot view My Business Account

Hi Rogers. I have wireless business account at my Rogers business hub. Problem is, I cannot view My Business Account. Seems like website is broken, it constantly reloads almost until it stops at floating color dods. Cannot view my balance usage or pa...

KostaK by I've been here awhile
  • 201 Views
  • 1 replies
  • 0 likes

Service cut off for stage 4 cancer patient

On the way to the hospital, I needed to talk with my cancer team in Toronto. Unbeknownst to me and without any notice, Rogers had cut off all service.  It literally was my lifeline. I had a payment arrangement and kept it up, but Rogers said it was n...

Resolved! Services during suspension period

Hello,I was wondering if I could get info on voluntarily suspension period. I am going to a vacation and I was planning to put a hold on my mobile service during this 1/5 month. I would like to know if I am still able to receive calls and messages du...

Maralsn by I've been around
  • 161 Views
  • 1 replies
  • 0 likes

Cancellation

Good dya Sat on the phone yesterday for 45 minutes with a phone rep trying to cancel my FIL Ingite TV, with permission from the account holder, my MIL who verified it all.The rep just could not figure it out. We verified everything, account holder, a...

Biollw by I'm a senior advisor
  • 310 Views
  • 4 replies
  • 0 likes

Is there any forum for Rogers Business?

I know it's not the right venue but I'm hoping SOMEONE at Rogers can help. Without Twitter/X (which I am not using)  there doesn't seem to be any way of getting help with a business account. I've currently been on hold for 35 minutes. Is there a foru...

cfillion1 by I plan to stick around
  • 135 Views
  • 1 replies
  • 0 likes

Cancellation due to non serviceable area

When i extended my internet plan last year, asked the representative if there would be cancellation fee due to moving out within 2years and she said no! Even had a chat with another representative a few weeks ago regarding the samethings, he said no ...

Emma13 by I've been around
  • 352 Views
  • 2 replies
  • 0 likes

Continued billing after phone plan cancellation

After moving away and cancelling my phone plan in January I have been notified out of the blue that I have a new payment of $70 required by 2nd March, even though upon logging in to the My Rogers app it says that my account has been cancelled. Given ...

Setup Service Fee Complaint

In September 2023, my wife and I were both eligible for hardware upgrades and, being customers for more than 45 years and a former staff member I was well aware how to process one online. We met all the requirements, but through 70 attempts over the ...

TO_Joe by I've been around
  • 204 Views
  • 1 replies
  • 1 likes