Hey, I would just like to say that I am so so disappointed with the way this big firm is working. I set up my internet and home phone and i was told i would be charged X amount of money. I said sure - the Tech Lied to me and never told me that ther...
Just want share a sad story: I ordered my Ignite internet around June 4th, my address is available in the ordering system(of course). The first technician(from linked on which if under contract by Rogers) shows up and said he can't do it because ...
Long story short, I was out of a job for nearly a year and was unable to pay my Rogers wireless bill. I got an email from rogers@tcr.ca saying that Roger's had sold my account to total credit recovery, this was a couple months ago. I am now receiving...
Hello, Im having trouble finding a copy of an interaction I had with a customer support agent. It should be in my emails right? I dont know why but I cannot find it for the life of me! **Labels Added**
I set up for add on service for internet Ignite bundle with tv on sep 13. It is still not active despite several calls to call centers and escalation. I spent almost 5-6 hours on call with the tech center. Can someone share an escalation email or a s...
I currently have digital light TV. Roger's told me that if I move to an area that has Ignite available then I would not be able to subscribe to any RF TV package (which Roger's calls digital cable). I would have to subscribe to an expensive Ignite bu...
I need to temporarily deactivate my Ignite bundle as I will be away. Who do I call and how to go about it ? Please provide contact tel numbers (ASAP) as I understand Ignite users have different contact help than Rogers digital users. Thanks in adva...
I have been a Rogers customer for 30+ years.Twice this week i have had calls on my Rogers phone number from a masked number....somewhere in India. Definitely an indian call center. "Roger" on the other end wants me to switch to Rogers.I tell him I ...
I was contacted by Rogers winback team that offered me a great plan and I accepted the offer and decided to port two lines over to Rogers. I have been provided the Rogers account number by them. They called me again 2 weeks later saying that they did...
I was sent an email yesterday with an exclusive that granted me 250$ off my remaining balance if I upgrade. At first I couldn’t even get past selecting a device to upgrade to. Eventually with a lot of messing around I was able to select a data plan a...
Does Rogers offer their Snowbird customers a competitive plan for 6 months? *** Edited Labels ***
I’ve been with Rogers more than a decade. I seldom checked my bill and just paid. Lately I got a new 5G iPhone (from Apple Store) and found that the phone was still on LTE network. I called Rogers customer services (CS) and find out my plan is not 5G...
Hello, I recently switched my internet and cable account to ignite from infinite. I also have a cell phone account and It has been 4 weeks ans 6 hours over the phone to merge the all the accounts. How are they committing to excellent customer service...
Hello I wanted to reach out for some help. In the middle of August, I received a call from 7X where they offered me a win-back deal from Rogers. The deal is as below: 25GB for $45, each additional line (extra 3 lines) was 25GB for $36 - Suppor...
I’m currently on my 4th hour on hold trying to cancel my service with this company. I have spoke to 3 people in HOUR ONE who kept transferring me to another department. So here I am waiting to cancel after 19 years of being a customer. Probably with ...
Hi, I was wondering if Rogers is giving data compensation for people who are affected by the hurricane. I have an Ontario and plan, but I’m currently living in Halifax, Nova Scotia. **Labels Added**
Hello, Rogers community. Today I got my bill with extra charges mentioned in it about roaming charge for 1 day only. I was out of Canada for about 5 days and I did not make any calls or used any data still I got charged for roaming. When I asked c...
I signed up for cellphone service through Rogers (over the phone) on September 11. I waited and waited for my new phone to come but never did receive it. I looked up my account online and there was a message there that my account had been cancelled...
Why does Rogers keep charging late payment fees for bank payments that were made and posted on tiime? If Rogers can't get their sheet together with the banks, then why are they charging the customer late fees for their own inadequacies, not just once...
Anyone else feel compensation is in order? Lost money in business deals because of the outage! **Added Labels**
