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Rogers REP threats and misleading information

Hey,   I would just like to say that I am so so disappointed with the way this big firm is working. I set up my internet and home phone and i was told i would be charged X amount of money. I said sure - the Tech Lied to me and never told me that ther...

Resolved! Account sent to collections, what do I do from here?

Long story short, I was out of a job for nearly a year and was unable to pay my Rogers wireless bill. I got an email from rogers@tcr.ca saying that Roger's had sold my account to total credit recovery, this was a couple months ago. I am now receiving...

nick7799 by I've Been Around
  • 4893 Views
  • 9 replies
  • 0 likes

Copy of Live Chat Support Transcript

Hello,   Im having trouble finding a copy of an interaction I had with a customer support agent. It should be in my emails right? I dont know why but I cannot find it for the life of me!   **Labels Added**

OhHenrie by I've Been Here Awhile
  • 2421 Views
  • 8 replies
  • 0 likes

New Ignite TV set up issues

I set up for add on service for internet Ignite bundle with tv on sep 13. It is still not active despite several calls to call centers and escalation. I spent almost 5-6 hours on call with the tech center. Can someone share an escalation email or a s...

Madi2 by I've Been Here Awhile
  • 69 Views
  • 2 replies
  • 0 likes

Resolved! $25 Basic Cable

I currently have digital light TV. Roger's told me that if I move to an area that has Ignite available then I would not be able to subscribe to any RF TV package (which Roger's calls digital cable). I would have to subscribe to an expensive Ignite bu...

X318 by I Plan to Stick Around
  • 6005 Views
  • 22 replies
  • 0 likes

Ignite TV - Temporary Suspension

I need to temporarily deactivate my Ignite bundle as I will be away. Who do I call and how to go about it ? Please provide contact tel numbers (ASAP) as I understand Ignite users have different contact help than Rogers digital users.   Thanks in adva...

RS06 by I've Been Around
  • 49 Views
  • 1 replies
  • 0 likes

Sent a deal for 250$ off upgrade but cannot checkout

I was sent an email yesterday with an exclusive that granted me 250$ off my remaining balance if I upgrade. At first I couldn’t even get past selecting a device to upgrade to. Eventually with a lot of messing around I was able to select a data plan a...

5G Plans

I’ve been with Rogers more than a decade. I seldom checked my bill and just paid. Lately I got a new 5G iPhone (from Apple Store) and found that the phone was still on LTE network. I called Rogers customer services (CS) and find out my plan is not 5G...

Kenobi_0407 by I've Been Here Awhile
  • 164 Views
  • 3 replies
  • 0 likes

Rogers has horrible customer service

Hello, I recently switched my internet and cable account to ignite from infinite. I also have a cell phone account and It has been 4 weeks ans 6 hours over the phone to merge the all the accounts. How are they committing to excellent customer service...

Issue with the Rogers Winback from 7X

  Hello  I wanted to reach out for some help. In the middle of August, I received a call from 7X where they offered me a win-back deal from Rogers. The deal is as below: 25GB for $45, each additional line (extra 3 lines) was 25GB for $36 - Suppor...

Hold times…

I’m currently on my 4th hour on hold trying to cancel my service with this company. I have spoke to 3 people in HOUR ONE who kept transferring me to another department. So here I am waiting to cancel after 19 years of being a customer. Probably with ...

Apepe by I've Been Around
  • 104 Views
  • 1 replies
  • 0 likes

Data compensation for Hurricane Fiona

Hi, I was wondering if Rogers is giving data compensation for people who are affected by the hurricane. I have an Ontario and plan, but I’m currently living in Halifax, Nova Scotia.   **Labels Added**    

avaaaaalyn by I've Been Here Awhile
  • 501 Views
  • 2 replies
  • 0 likes

Resolved! ROAMING CHARGES

Hello, Rogers community.    Today I got my bill with extra charges mentioned in it about roaming charge for 1 day only. I was out of Canada for about 5 days and I did not make any calls or used any data still I got charged for roaming. When I asked c...

AMANGANDHI by I've Been Around
  • 2401 Views
  • 27 replies
  • 0 likes

Terrible Customer Service

I signed up for cellphone service through Rogers (over the phone) on September 11.  I waited and waited for my new phone to come but never did receive it.  I looked up my account online and there was a message there that my account had been cancelled...

Internet - Late payment charge for ontime payments

Why does Rogers keep charging late payment fees for bank payments that were made and posted on tiime? If Rogers can't get their sheet together with the banks, then why are they charging the customer late fees for their own inadequacies, not just once...

r2d by I've Been Here Awhile
  • 542 Views
  • 11 replies
  • 1 likes