My condo is upgrading to Ignite and I'm supposed to call a specific Rogers number to get my current TV and internet services upgraded, but I haven't received the mail I was supposed to and I can't find the specific contact info anywhere on the Contac...
Every time I try to upgrade my cellphone, it refuses to let me keep my current plan! Instead, it always forces an upsell, which is absolutely ridiculous. I don’t need to pay more for a plan I don’t even fully use—I just want to upgrade my phone, not ...
Good Morning, We currently have the following package from Rogers and we are wondering if the $7 internet price increase would impact us (e.g. would our bill increase by $7 per month)? Or, would the price remain the same (e.g. our pricing is guarante...
I’ve been paying for your device protection plan, yet when I try to use it, Likewize says I don’t have an account. Rogers says call Likewize, and Likewize says call Rogers. I have proof of payments, but no one is helping me. Is this how you treat pay...
Can anyone help me here? I am trying to cancel Roam Like Home and can't seem to find a simple way to do that. My 3 year old just turned on my phone in Mexico and now I fear I will be charged $15.00. There must be a simple way to prevent that so...
Hi guys,I have called your customer service twice to ask for a waybill label in order to return your equipment.They told me in 48 hours, I do receive it in my inbox but it never came.This is horrible. I have been charged as it’s past 30 days.Please k...
Что делать, когда консультант пообещал вам 3 месяца бесплатного интернета, потому что я новый клиент Rogers, но они взимают плату.What to do when a consultant promised you 3 months free internet because I am a new Rogers customer but they charge a fe...
Hi there, I had win back call me with a plan offer the other day, and I've been waiting on a call back for a week or two now. I called Rogers back and they said they would have the win back team reach out to me. 5 days later, still nothing. I wojld l...
I just received my invoice and it has increased. I have no additional charges, ie long distance or overages.Has anyone else experienced increase out of the blue? So frustrated with Rogers. I've been a loyal customer since 1992. What I expect is a rea...
It is very simple. Rogers has been using baseless excuses to increase my bill. In fact, Rogers increased my bill and did not honor the contract deal From 107.34 Cad a month to 112.99 on the grounds that The 5.00 Cad (across Canada call charge that ...
Hey, I'm looking for advice, I have contacted 611 twice & been in store twice with no resolution, agent said they have put in a "ticket" for someone to contact me but alas here we are. Like most I got an offer in my account to "upgrade" to a loya...
Hi Rogers. I have wireless business account at my Rogers business hub. Problem is, I cannot view My Business Account. Seems like website is broken, it constantly reloads almost until it stops at floating color dods. Cannot view my balance usage or pa...
On the way to the hospital, I needed to talk with my cancer team in Toronto. Unbeknownst to me and without any notice, Rogers had cut off all service. It literally was my lifeline. I had a payment arrangement and kept it up, but Rogers said it was n...
Hello,I was wondering if I could get info on voluntarily suspension period. I am going to a vacation and I was planning to put a hold on my mobile service during this 1/5 month. I would like to know if I am still able to receive calls and messages du...
Good dya Sat on the phone yesterday for 45 minutes with a phone rep trying to cancel my FIL Ingite TV, with permission from the account holder, my MIL who verified it all.The rep just could not figure it out. We verified everything, account holder, a...
I know it's not the right venue but I'm hoping SOMEONE at Rogers can help. Without Twitter/X (which I am not using) there doesn't seem to be any way of getting help with a business account. I've currently been on hold for 35 minutes. Is there a foru...
When i extended my internet plan last year, asked the representative if there would be cancellation fee due to moving out within 2years and she said no! Even had a chat with another representative a few weeks ago regarding the samethings, he said no ...
After moving away and cancelling my phone plan in January I have been notified out of the blue that I have a new payment of $70 required by 2nd March, even though upon logging in to the My Rogers app it says that my account has been cancelled. Given ...
We recd a bill 343.92 for cancellation fee. We wanted to stay with Rogers but where we moved to you do not service. How is this fair in charging us when you cannot provide the service .
In September 2023, my wife and I were both eligible for hardware upgrades and, being customers for more than 45 years and a former staff member I was well aware how to process one online. We met all the requirements, but through 70 attempts over the ...
