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Resolved! Save & Return deadline

So I will be out of the country but returning the day after my Save&Return deadline. I have many questions so I'll apologize upfront. (1) Is there any grace period if I choose to simply return the phone? (2) If I Do get another phone (either finance ...

Irish6240 by I'm here a lot
  • 6092 Views
  • 18 replies
  • 0 likes

Bill amount wrong / minutes of call wrong

For the third time since moving to Roger, I am not receiving my bill with the correct amount. The first time, it was corrected after many calls. The second bill was also incorrect, but because it was only $3 more, I did not call again. However, this ...

Resolved! Time Shift Channels

We currently subscribe to the Sports pack channels, which include the time shift channel package. If we cancel the sports pack, what is the cost of the time shift channel package?   *Added Labels*

Dan_Kaz by I've been here awhile
  • 61 Views
  • 1 replies
  • 0 likes

Chat keeps disconnecting

I have just spend 2 hours waiting to speak someone on live chat, and it disconnected (said chat ended) with 2 people before me. This happened 3 times this week now, and I'm quite fed up with waiting without getting anyone on chat/ disconnection issue...

PattyB6 by I've been here awhile
  • 57 Views
  • 1 replies
  • 0 likes

5G Infinite Premium BYOD

Hi, I just switched to Rogers 5G Infinite Premium plan. I will be traveling to India, Sri Lanka, Thailand and Indonesia. According to the offer, I am supposed to have roam like home in these countries with no extra cost. Can the Rogers representative...

new 64 destinations plan question

does the plan cover instances where you're in a foreign country and want. to call locally there? say you're in france and want to call the hotel in france... is that included?   how about calling from france to the netherlands, which are both countri...

Dfhj by I've been around
  • 694 Views
  • 7 replies
  • 0 likes

save and return backorder of new phone

Frustrated getting through to customer care, after many attempts and ques as long as 99 ahead of me, chat still could not tell me what to do.. transferred to other departments, getting disconnected... then finally after hours they tell me to call .. ...

denisehath by I've been here awhile
  • 108 Views
  • 2 replies
  • 0 likes

Unbelievably Slow Chat

I recently contacted Rogers through their chat service about receiving a refund on a credit balance.  The process during the chat session was at a snails pace. It took over an hour and a half just to receive my refund ticket reference numbers. Every ...

Resolved! How to stop getting a text message for every voicemail?

Right now if someone calls me and it goes to voicemail I get 3 redundant notifications: 1. Missed call from the phone (this isn't Rogers fault and it makes sense)2. A voicemail indication that is coming from Rogers network (also fine)3. A text messag...

automaton by I plan to stick around
  • 9456 Views
  • 13 replies
  • 5 likes

Trying to reach rogers ambassador

Hi, a rogers ambassador contacted me yesterday with a win back offer. I told him I ported my number over to public mobile because the price for my plan was going higher than I liked and they offered me a fido plan (as I didn't need the 100gb that the...

Atzau by I've been around
  • 98 Views
  • 1 replies
  • 0 likes

Never received return kit

I upgraded my phone last week at Costco for a new phone with Rogers. It's been 7 days and I have not received my return kit   *Added Labels*

Peetmoss by I've been here awhile
  • 70 Views
  • 1 replies
  • 0 likes

Customer Retention Value

I’ve been with Rogers since July 2005, and while the customer service I’ve received over the years has been very good, I’m genuinely curious as to why there are no apparent benefits for staying with the same provider for such a long time. After four ...

Kreguar by I've been around
  • 148 Views
  • 2 replies
  • 1 likes

Financing broken phone

Has this happened to anyone?  I have 10 months still on my 24 months phone finance term.  The phone suddenly appeared with a pink vertical line with no damage done by me.  Posts on the Internet claim this is a defect with foldable phones.  Motorola w...

SQUARE7 by I plan to stick around
  • 309 Views
  • 4 replies
  • 0 likes

Resolved! Negative Account balance

I accidentally paid my roger's bill twice (once manually, forgetting i had automatic payments setup) and now i'm sitting at a -140 account balance. Not a big deal if it'll just count as credit towards the next bill. Is that the case?   ***ADDED LABEL...

Resolved! Customer service

I have been attempting to contact rogers for over a week now. I have so far only been successful in contacting the billing department once, where they lied to me about making adjustments on the account. Even to the point of EDITING CHAT TRANSCRIPTS, ...

PeterM1 by I've been here awhile
  • 1326 Views
  • 7 replies
  • 0 likes

Billing issue - arrrrgh

Put your feet up and get comfortable, because I don't think I can make this short.   We added the Sports Package to our account to watch the big Canada-US hockey game during the 4 Nations Face-off back in February. We're not sports people, but what a...