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Customer has no ability to turn off Roam Like Home themselves.

Chatted with Rogers support on this and other issues, but who in their right mind at Rogers approved this? Turning Roam like home off, needs to be done via a chat or by calling Rogers. There is no other way! Not in the Rogers app and not on website. ...

fbird by I plan to stick around
  • 1623 Views
  • 3 replies
  • 0 likes

Internet and Mobile

I finally got a phone with Rogers one day in the mail after checking every money since I got shaw with Roger Internet, 3 stream boxes, 4 home security cameras, a house phone. I originally wanted 2 outdoor cameras and 2 doorbell cameras. But the guy s...

Expensive bill without any notice

I had Rogers Internet with a discount, i believe, for at least 3 years now. However, my last bill was billed 3.5 times higher than my regular price. ($100 to $350). I was not expecting just a drastic expense and not doing well financially. I wish I h...

ysys by I've been around
  • 174 Views
  • 2 replies
  • 0 likes

"Credit Limit" suspensions

Rogers came up with a genius money grab idea.They set a so called "credit limit" on my account at about 2/3 of my normal monthly bill.So every time they issue a new bill my account gets suspended without warning.Worst company management ever. I am a ...

Csaba by I'm here a lot
  • 298 Views
  • 5 replies
  • 0 likes

5G Infinite Premium + Travel

Hey,   I'm looking for advice, I have contacted 611 twice & been in store twice with no resolution, agent said they have put in a "ticket" for someone to contact me but alas here we are.   Like most I got an offer in my account to "upgrade" to a loya...

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JLSPM by I've been around
  • 44 Views
  • 0 replies
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Disney Promo for Xfinity.

How do i activate my Disney account that came with signing up with the new Xfinity TV? Rogers is horrible for  providing info       ***Edited Labels***

JrB1679 by I'm here a lot
  • 380 Views
  • 6 replies
  • 0 likes

Resolved! Billed for a Full Month After Cancelling

I paid my December bill of $56 on December 18, 2024. My next billing period was set to begin on January 4, 2025. However, I ported my number to Fido on January 9, 2025, and discontinued my services with Rogers.To my surprise, I have received another ...

Gurmeen by I've been around
  • 103 Views
  • 2 replies
  • 0 likes

Long distance international Add-on packages

Daughter is Travelling to the UK and want to an add on for international calling.Both our phones are on the same plan. ROGERS terms say calls must originate on the Rogers network in Canada and terminate international for the preferred rate.What is th...

wvice1 by I've been around
  • 129 Views
  • 1 replies
  • 0 likes

Can't exchange channels

What's going on with the ability to exchange channels in Ignite TV? If I follow the process that's all over the Rogers site it keeps re-directing to rogers.com. Can someone else try and confirm please?     ***Added Labels***

Resolved! Winback Offers

Typically, how long does it take to receive a call from the winback team?         ***Edited Labels***

Lila_a by I've been around
  • 238 Views
  • 2 replies
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Bill Pricing Increased

I've been with rogers 20 years, I recently finished 2 year plan phone plan and was looking forward to finally saving money but the hike of my bill is outrageous, where is everyone switching to? Who is a better provider?       ***Added Labels***

Chizzy by I've been around
  • 952 Views
  • 4 replies
  • 1 likes

Insurance

Took the insurance for $2200 phone so my mind can be free paid premium every month on time , so few days ago when i lost my device , and claimed for it took them around a week to say we cannot complete your service request and have sent a mail which ...

The worst company in Canada

We had 5 lines with Roger’s. We had terrible service and had 2 months left in our contract. We called the head customer service and Letoya who works for the loyalty department told us she can make an exception for us to cancel our plans early with th...

I never has this bad experience with any other provider.

Hi,I’m planning to move to a different provider as I had a very bad experience with Rogers telecom services. I never saw the team so lazy that they take 2.5 months just to make updates to someone’s account. I’m going to switch my wifi, home security ...

Ns24 by I've been around
  • 85 Views
  • 1 replies
  • 0 likes

Cityfone Porting Issues

Does anyone have a phone number for CityFone or someone at Roger’s that will help with a Port-in? I’ve been trying to complete a port and my wireless number has gone inactive with Cityfone making the port not possible. The only help I’ve been given f...

Need_Help by I've been here awhile
  • 92 Views
  • 2 replies
  • 0 likes