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Offered a TV package that doesn't exist.

Hi guys, what can I do about this? I contacted a myRogers chat specialist about downgrading my plan on May 11th. They offered me the following planI was skeptical because i was paying more for 36 channels with 63 flexed plus 1.5GBPS. So I askedI sign...

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Jplmd by I've been here awhile
  • 210 Views
  • 4 replies
  • 0 likes

Worst company ever

How do I make a long story short . Tried to put my internet and tv on hold while I was hospitalized in dec 2023 . New fibre comes in weeks before . Hooked up . Off I go to Toronto . 3.5 months later I’m back home . Called to reactivate my account . O...

Swan53 by I've been here awhile
  • 346 Views
  • 3 replies
  • 1 likes

How can I print out my Text Messages?

How can I obtain a copy of my message history between a certain phone number. The messages are not deleted they’re still on my phone I just need a print out of them without screen shorting and printing one at a time.     **Labels Added**

Parasons_88 by I've been here awhile
  • 3093 Views
  • 6 replies
  • 0 likes

Cannot access Upgrade Phone on my account

There was a problem with back orders and nothing was happening with them so Corey had cancelled the orders last week. The problem now is I am attempting to do a phone upgrade and am getting an error message ........Upgrade pending...It looks like you...

dee28 by I've been here awhile
  • 84 Views
  • 1 replies
  • 0 likes

Monthly data add-on

If data purchased via a Monthly data add-on is NOT used, when does it expire?I assume it doesn’t expire on the billing date but has a fixed term from the purchase date?     ***Edited Labels***

Shawbaby by I've been here awhile
  • 139 Views
  • 2 replies
  • 0 likes

Home internet - Monthly Payment Reporting to Credit Bureaus

Hello, I hope this message finds you well. I am reaching out to inquire about whether or not Rogers reports my home internet monthly payments to credit bureaus such as TransUnion or Equifax. As I understand it, reporting my payments can positively im...

Pouyan by I'm here a lot
  • 2595 Views
  • 10 replies
  • 0 likes

Account disabled

As of last night we’ve been unable to access Roger’s.com email account.  Senders get a bounce back indicating account has been disabled. When checking Mail a message comes up indicating no password provided for yahoo.  Coincidentally the day before w...

DLAB by I've been around
  • 417 Views
  • 3 replies
  • 1 likes

Does Rogers not care anymore about customers?

So today I spoke to someone online and asked how much my bill will be after my contract is over in July! I then asked if I cancel how many days must I provide! They said that I can cancel immediately on the day the contract is over! I was shocked and...

Riley56 by I've been around
  • 230 Views
  • 4 replies
  • 0 likes

Winback Opportunity?

I was very upset with Rogers for increasing my phone plan price 2 months after I signed up. Feels like I was lied to as a consumer for what I signed up for. I have ported out but the network is just stronger with Rogers. How does one get in touch wit...

Bundle Pricing Is Not As Agreed

I had this argument last month when my bill was $190. I was told the first bill would be higher and I would see discounts coming in future bills. Now it’s $263. This is false and I want to cancel and have this service taken out. I am not paying these...

Fiveofus928 by I've been here awhile
  • 135 Views
  • 1 replies
  • 0 likes

Disable Roaming on a Cruise Ship

I have Rogers US plan. I called Rogers to disable / blocking international roaming. Rogers REP said I still able to use my US plan as US isn't international roaming.   Cruise ships will turn on their own cellular network while at sea. Is cruise ship ...

itv by I've been around
  • 113 Views
  • 1 replies
  • 0 likes

iPhone 13 return

I upgraded my iPhone 13 to a iPhone 15 pro.When I returned the iPhone 13 I forgot to do a factory reset. A few days later I received an email telling me to provide my phone unlock code or my Apple ID. I replyed with both. Now 2 months later I receive...

Heavy by I've been around
  • 121 Views
  • 1 replies
  • 0 likes

Support - Why will no one answer?!

The office of the president promised to do something, in March they didn’t.  I have followed up many times.  Today I have requested they put in a ticket to have the office of the president contact me. It has been over two hours and support has passed...

User206 by I've been here awhile
  • 114 Views
  • 1 replies
  • 0 likes

So insulting

Spoke to two different specialists today. Been with Rogers for 26 years. They cannot offer me any sort of plan that saves me money even when I bring my own phone. The second specialist literally told me Rogers doesn’t care about my loyalty and they w...

Clar by I've been here awhile
  • 163 Views
  • 2 replies
  • 0 likes

account suspension

I am writing to express my deep disappointment and frustration regarding the unacceptable level of service I have experienced with my home internet connection provided by Rogers. As a resident in a condo building with a contractual agreement for inte...

2024 Rate Increase

I have Rogers Ignite Starter TV with 500 G Internet.The only reason for the Starter TV is to get the bundle with the internet, which was cheaper.I don't ever watch the Starter TV, as the content is mainly useless!I have several International news cha...

dblues by I plan to stick around
  • 4708 Views
  • 17 replies
  • 4 likes

Old Equipment Return Waybill

I have recently switched to the Ignite internet, TV and home phone from the old Legacy cable box and modem etc. It has been more than 1 week and I still have not received the Return Authorization Email for the old rental equipment return. The Rogers ...

3041Mo by I've been around
  • 173 Views
  • 2 replies
  • 0 likes

Multiple Credit inquiries for one Internet service

I signed up for Roger’s home Internet via the website. A calander is shown to select a date for a tech to come and install the service. My move in date was not yet available on the calendar so I checked back every couple of weeks until it was. To my ...

TSpar by I've been around
  • 125 Views
  • 1 replies
  • 0 likes

Trying to cancel my account

I have already spent 2 hours waiting on the phone for a representative two days ago.  The first gentleman didn't know how to cancel an account.  The second gentleman assured me that the account would be cancelled the next day (yesterday) but his syst...

CM1980 by I've been around
  • 3966 Views
  • 6 replies
  • 1 likes