Account Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! PSA - Rogers is charging you $50 to see the EPP plans.

So I was recently hit buy a 1-time $50+tax charge for the "Preferred Prgrm Enrollment Fee".  While they do promise a discount on your plan my plan was a win-back so it was suddenly "not eligible". I looked at the available EPP plans and there was not...

Velaar by I've Been Here Awhile
  • 4 replies

Retrieving Former Phone Number

Hi,I had a mobile phone number with Rogers since 2008. Then I switched the number to Chatr, after 3 months of inactivity as I was travelling, Chatr deactivated the account and released my number. I call the number and it is unassigned. I went to a ph...

Moss1 by I've Been Around
  • 0 replies

Want to cancel after terrible service.

For 9 days this far I've been trying to work things out with Rogers, but they keep bouncing me back and fourth between departments and no one knows what they are doing.It first started when I tried to edit my flexchannels and it caused the service to...

Crafty4 by I've Been Around
  • 0 replies

Resolved! account log in problems

For some reason I cannot log in to our account to view billing details, just the spinning circle on the screen..... Was fine last month and all the previous months for the last ten years or so.     **Labels Added**

Resolved! Returning phone on contract end for new one

What is the process for returning phone in contract end in exchange for new phone/contract? Specifically.. I assume they let you keep both phones to do transfer of data etc..     **Labels Added**

jimy by I Plan to Stick Around
  • 10 replies

Credit Account Balance

Not a customer anymore, but I have a significant credit balance on my account.How long does it generally take for Rogers to issue me a cheque for that balance?       ***Edited Labels***

Resolved! Authentication Process

Private Information In requesting support from a chat agent, I was asked to provide my date of birth.   As a matter of principle, I refused to do so and was denied service.  I offered to provide other identification such as my account number but the ...

Garth2 by I've Been Here Awhile
  • 3 replies

Roaming charges with cellular data off and roaming off

Hi,I’m so disheartened with the charges I received today. I did my research before heading out overseas for 5 weeks. The best option for me was to buy a hotspot from the country I was in, allowing multiple devices to have wifi at all times. I don’t u...

Nnash by I've Been Here Awhile
  • 9 replies

Ignite customer retention fiasco

Like many others, I’m a longtime customer. Been trying for a week to switch from cable tv/internet to Ignite bundle at a decent price. I guess that Rogers has decided to ignore loyal customers for shiny new Shaw customers. It’s sad how this company w...

Resolved! Shrinking Billing Period

Has anyone else seen the Billing Period shrinking, my bill has been generally due on the 17th of the month and as late as the 20th, I see it is now on the 13th.  Weekends have nothing to do with it.  Is this the way of gaining an extra billing period...

emerson7 by I Plan to Stick Around
  • 12 replies

Resolved! No customer retention value

Hello, I usually do not post for bad service provided to a client that has been loyal to a company for over 15+years. Every now and then I hear my friends have upgraded their phones or have faster internet and it all costs less then what I have been ...

Owlridge by I've Been Around
  • 9 replies

Change in Payment Due Date

The recent change in Rogers payment due date will have a negative impact on those on monthly programs/payments like ODSP for example, those that are desparately struggling in these times! For example, this month's payment due date is May 30th. This m...

TCV1214 by I'm Here A Lot
  • 18 replies

Ignite Bundles Research

Ignite webpages vanish from website   It’s darn hard to do research on Ignite bundles when the web pages keep disappearing. A Google search will show Ignite web links but every one of them opens as either mobile ads or mobile links. Poor website mana...