Just received a call saying my current lan is running out. Been a loyal customer for 3 yrs but they are ginna start charging me 6 dollars more for my current plan but not my receivers which were originally free are gi na cost me an extra 60 a month. ...
I cancelled my internet service on January 6, 2025, and was told I would get a returned label via email in 24-48 hours to return the internet modem. I did not get anything about the cancellation notice or returned label. I called customer service 2 ...
Some one keep calling me from block id can fido provide me number. It's Some one harrasing me. They are using #31#
I would like to express my dissatisfaction with the service I have received from Rogers. I initially switched from Fido, where I was happy with their service, hoping for better service with Rogers. However, my experience has been extremely disappoint...
I recently had an interaction with the office of the president. I asked to speak with a different agent in the office as the one assigned was unfortunately unable to provide an explanation to my question and overall seemed lacking in the knowledge re...
Just recently back with Rogers. As I recall previously one was able to speak directly to a live human. I see Rogers has done there best to eliminate this step. Very disheartening. So if these posts are read by living beings I would expect a phone cal...
I just tried to change my spare number on the rogers app. But it changed my primary number on the account. I was definitely on the right number that needed changing. I also have a screenshot of every page. I then tried to do it again and my primary n...
Hello, I called Red Wireless to switch from Cityfone to Rogers and they said it would be easy. I got a new sim card set up with a temporary number. It's been some days no with no switch. I've called Red Wireless and they say call Rogers. I call Rog...
Does anyone know if it is possible to switch to the seniors plan for an existing customer. I have been a customer for about 25 years, and it seems wierd that the discount is for new activations only. ***Edited Labels***
re. cell phone. Infinite Essential was $70/month. Now it is $77. When did this start and why?? **Labels Updated**
I recently had Rogers internet installed in my two-story apartment. The installation was done in the basement while I was moving to the upper floor. Later, I contacted support to request a technician to relocate the internet setup upstairs. However, ...
Can you reissued a new cheque to me *Added Labels*
Hi there - I received an email offer stating I'm eligible for the 5G infinite premium + travel plan. When I clicked on the link, the banner says the cost is $70/month after discount. However, when I scroll down the page, it says the cost per month is...
It kept giving me error and would not move forward. Call the store and tech support but been kicked back forth between them. So frustrating. Everytime call ing tech support line, it took me an hour to be connected. Never thought. This can be so compl...
Rogers cant lose any customers if they just never answer the phone! This company hasnt just gone downhill, its fallen off the cliff. 3,5 hrs on hold still...1hr+ on online chat wait.... how does this company stay alive with customer support like th...
Just upgraded my phone and I need to return my old one which is an iPhone 14 Pro. Problem is the screen and lcd are damaged and if I get this repaired, will Rogers accept the device? I don't have device protection or AppleCare + soI will be paying ou...
I upgraded my phone online 1 week ago today. I received my phone on the 28th of January. When I received my phone I did not receive the return kit for my old phone. I have a 600 upfront edge amount already on billed to me. I need the return kit so I ...
I'm hoping this reaches someone or anyone that has any power to help me. It has been a long 4 months. My issue is that I accidentally made a payment to my old INACTIVE in January 2024 for the amount for almost $1000. The payment was made through my...
I have submitted two successfully received online forms to escalate my issue. So frustrated after multiple live chats and phone conversations. Misinformation, conflicting information, etc. Will anyone actually call me back or am I kidding myself t...
In November 2024, I got two phones after spending around 15 hours dealing with the process. A manager assured me that my monthly charges, including taxes, would be $169.53, and they confirmed there would be no changes to my plan. However, when I rece...
