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Forum Posts

Incoming Text Messages While Roaming

I will be travelling outside of Canada, and I only need to receive text messages, such as authorization codes. I won't be using cellular data to surf the Internet or make calls with my Rogers phone. I am thinking of turning off "cellular data" in my ...

PZ1 by I'm here a lot
  • 71 Views
  • 1 replies
  • 0 likes

Rogers Galaxy Watch LTE plan does not work

I have had multiple interaction with Rogers Retail Store and Technical support(including manager escalation) but after 6 visit to the store and 5 phone call with technical support it is not resolved. Both of them are just passing the ball to each oth...

KTfN7yIj by I plan to stick around
  • 5255 Views
  • 59 replies
  • 1 likes

Unable to Set Up Cellular Service for Apple Watch

It kept giving me error and would not move forward. Call the store and tech support but been kicked back forth between them. So frustrating. Everytime call ing tech support line, it took me an hour to be connected. Never thought. This can be so compl...

IamWind by I've been here awhile
  • 117 Views
  • 1 replies
  • 0 likes

Roaming charges rip off and rude staff

So I’ve been with Rogers cellular for a number of years on and off and for internet and TV for at least 15 years. Ever since they implemented this stupid roam like home feature it’s been a disaster. I cannot completely turn off my phone when I am abr...

Anastasiya by I've been around
  • 6733 Views
  • 20 replies
  • 8 likes

Resolved! 5g home internet with Nokia router

Hi there I have the Nokia fast tomorrow 5G home Internet plan for 500 GB and the Nokia router. The problem is as I don’t get 5G service. I only get one light on my router and when I’m connected any of my devices are connected via Wi-Fi I can’t even l...

Chrismurray by I've been here awhile
  • 11959 Views
  • 26 replies
  • 0 likes

Home Internet Billing

I was given a price to be retained for a 2 year period in January.  They charged me double that to my credit card.  I called back after 2 months, and was told it would be rectified.  2 months go by, still charging double.  Call back, and they are sor...

Gmortens by I've been around
  • 159 Views
  • 1 replies
  • 0 likes

Resolved! Unhappy with Likewize's Support

Hi all, dont know if this is the right place to post this question or not, but I really need help. I have premium device protection from likewize and I lost my phone about a week back. I put in a request for lost phone but my claim was denied. From t...

priyanaidu by I've been around
  • 11735 Views
  • 26 replies
  • 5 likes

Resolved! Escalating an issue with the Presidents Office

I have submitted two successfully received online forms to escalate my issue.  So frustrated after multiple live chats and phone conversations.  Misinformation, conflicting information, etc.  Will anyone actually call me back or am I kidding myself t...

Save and Return Process is Broken

I cannot believe how ridiculous the Save and Return Process is. I went through the process on the web site as the locations nearby did not have the phone I wanted. During the process it said I would receive a Return kit. Said Return kit was never sen...

Billfisto by I've been here awhile
  • 181 Views
  • 2 replies
  • 0 likes

Being charged for a line never approved or used

It is impossible to reach Rogers customer care ( looks like by design) . Even you do you get circular answers even from live agents . I have been struggling to resolve an issue where I am being charged of a line I have never used . I was assured my i...

Upfront phone broken

I got a new Samsung 24 through the upfront upgrade program approximately 3 months ago. Over the weekend my phone got smashed, I can still turn it on and charge it but the front screen has dark spots and a huge smash spot. I know that I cannot return ...

GiGi71 by I've been around
  • 86 Views
  • 1 replies
  • 0 likes

Offers

I was on the phone with rogers trying to get an offer i saw on the website and the customer service was unable to add it as apperantly they do not see the offer. I asked to speak to loyalty or escalations and was told the loyalty department doesn't e...

aashnaohri by I've been here awhile
  • 193 Views
  • 3 replies
  • 0 likes

Claim through Likewize

I am very unhappy with the services rogers have provided me with. I have been a customers for years and recently lost my phone on 26 July 2024 and submitted a claim on 27th.  I have paid $18.99 plus tax for years for my device protection plan and als...

Andriod BYOD watch

Recently bought my new Samsung galaxy watch 7 Ultra. Directly from the manufacturer Samsung as they have way better deals with trade in and pre ordering ect. Is there anyway to have a BYOD andriod watch plan with number share or is rogers still one o...

daniel10 by I plan to stick around
  • 1214 Views
  • 11 replies
  • 0 likes

Not helping me with my lost phone

I have lost my phone on 21 august 2024 then i contacted likewize support team but they didn't help me instead they are rejecting my service request. I have been paying them $24.85/ month past one year by trusting them that they will help me in terms ...

Untrustful by I've been here awhile
  • 282 Views
  • 3 replies
  • 0 likes

Understanding billing and roaming

Hi, I am temporarily moving back to my home country for few months and I wont be using any services for the number I have with rogers except that I would like to keep this number since its registered everywhere in Canada especially banks. Whats the c...

pujarawal by I've been here awhile
  • 140 Views
  • 1 replies
  • 0 likes

Upgrade options

Trying to upgrade my device to iphone 15 pro.  The only option I'm provided for my plan is the Infinite Premium plan at $115.  WHY is this the only option I'm provided.  I don't need all that comes with that plan and it's an outrageous amount of mone...

AinO by I've been around
  • 214 Views
  • 1 replies
  • 0 likes

Infinite Premium plan

What is the difference between the “Unlimited Canada Wide Calling” option and the “Calling texting and data within Canada, U.S. and Mexico”. Is the latter unlimited calling, data as well?   ***ADDED LABELS***

lgsflier by I've been around
  • 120 Views
  • 1 replies
  • 0 likes

Resolved! Ignite TV price increase

I just saw a message on my account that says my ignite tv bundle will increase by $8 in January. I just signed up for this plan a month ago and agreed to a 2 year term at that price how can they just raise the cost like that? Literally locked me in a...

KriHar by I've been here awhile
  • 4456 Views
  • 13 replies
  • 2 likes