So I will be out of the country but returning the day after my Save&Return deadline. I have many questions so I'll apologize upfront. (1) Is there any grace period if I choose to simply return the phone? (2) If I Do get another phone (either finance ...
When we were with Shaw the call-back feature worked brilliantly and I used it for years. Now I have to sit on hold for ever, not able to make any other calls during my busy workday. It's ridiculous! Does anyone who works at Rogers actually read these...
For the third time since moving to Roger, I am not receiving my bill with the correct amount. The first time, it was corrected after many calls. The second bill was also incorrect, but because it was only $3 more, I did not call again. However, this ...
We currently subscribe to the Sports pack channels, which include the time shift channel package. If we cancel the sports pack, what is the cost of the time shift channel package? *Added Labels*
I have just spend 2 hours waiting to speak someone on live chat, and it disconnected (said chat ended) with 2 people before me. This happened 3 times this week now, and I'm quite fed up with waiting without getting anyone on chat/ disconnection issue...
I have been trying to rectify a billing issue on my April bill for a 5G Home Internet Hotspot. I was charged two one-time fees for a total of $135.60. When I signed up for the hotspot is was to be a 30-day free trial. It was not successful, in fact, ...
Hi, I just switched to Rogers 5G Infinite Premium plan. I will be traveling to India, Sri Lanka, Thailand and Indonesia. According to the offer, I am supposed to have roam like home in these countries with no extra cost. Can the Rogers representative...
In March, my old landlord decided to sell the house I was renting and I moved 30 minutes away into Clarence-Rockland. I had been with Rogers internet for 10 years. I tried to simply move my modem to my new rental but Rogers informed me they don't ser...
does the plan cover instances where you're in a foreign country and want. to call locally there? say you're in france and want to call the hotel in france... is that included? how about calling from france to the netherlands, which are both countri...
Frustrated getting through to customer care, after many attempts and ques as long as 99 ahead of me, chat still could not tell me what to do.. transferred to other departments, getting disconnected... then finally after hours they tell me to call .. ...
I recently contacted Rogers through their chat service about receiving a refund on a credit balance. The process during the chat session was at a snails pace. It took over an hour and a half just to receive my refund ticket reference numbers. Every ...
Right now if someone calls me and it goes to voicemail I get 3 redundant notifications: 1. Missed call from the phone (this isn't Rogers fault and it makes sense)2. A voicemail indication that is coming from Rogers network (also fine)3. A text messag...
Hi, a rogers ambassador contacted me yesterday with a win back offer. I told him I ported my number over to public mobile because the price for my plan was going higher than I liked and they offered me a fido plan (as I didn't need the 100gb that the...
I upgraded my phone last week at Costco for a new phone with Rogers. It's been 7 days and I have not received my return kit *Added Labels*
I’ve been with Rogers since July 2005, and while the customer service I’ve received over the years has been very good, I’m genuinely curious as to why there are no apparent benefits for staying with the same provider for such a long time. After four ...
Has this happened to anyone? I have 10 months still on my 24 months phone finance term. The phone suddenly appeared with a pink vertical line with no damage done by me. Posts on the Internet claim this is a defect with foldable phones. Motorola w...
How do I return equipment? ***Edited Labels***
I accidentally paid my roger's bill twice (once manually, forgetting i had automatic payments setup) and now i'm sitting at a -140 account balance. Not a big deal if it'll just count as credit towards the next bill. Is that the case? ***ADDED LABEL...
I have been attempting to contact rogers for over a week now. I have so far only been successful in contacting the billing department once, where they lied to me about making adjustments on the account. Even to the point of EDITING CHAT TRANSCRIPTS, ...
Put your feet up and get comfortable, because I don't think I can make this short. We added the Sports Package to our account to watch the big Canada-US hockey game during the 4 Nations Face-off back in February. We're not sports people, but what a...
