Hi Community, Has anyone else experience aggressive pricing plans from other providers? I have been with Rogers for 25 years and this is first time I am seeing the competition be so aggressive. I changed providers on 2 mobile phones and cancelled ...
My Rogers billing cycle usually ends on the 13th, and I get a bill on the 17th. Today's the 24th and I still haven't gotten one. I have some breathing room, with the bill due early May, but I'm starting to get nervous. ***Edited Labels***
I switched from Bell to Rogers after a visit from an Rogers seller. However, he never informed me about any one-time charges.Also, the monthly plan he promised turned out to be more expensive than what he had explained.I complained to him, but he onl...
I have been trying to upgrade one of my tablets but in store told me I had call the 1 800 number they told me I had to order from the store why is it so hard to get a new table upgrade ? ***Edited Labels***
Another Rogers ripoff! I just found out today that Rates to the UK and Australia, and more I expect, have rizen from 10 cents per minute to a $1.65 per minute!! So those 2 phone calls. we made to family now cost $103 this month!!! This is outrageous...
What's going on with the ability to exchange channels in Ignite TV? If I follow the process that's all over the Rogers site it keeps re-directing to rogers.com. Can someone else try and confirm please? ***Added Labels***
I'm hoping to understand why I'm being charged PST on my 2 new phones. I live in Alberta, and the phones have been purchased and delivered to me in Alberta. My phone number is a BC (250) area code, so I've already accepted that I will forever pay PST...
Looking to confirm if this Rogers Winback department and resource that's reaching out to me is legitimate. Phone number is: 1-855-879-6170 ***Added Labels***
On April 16, I asked for splitting my number from my husband account. The first rogers staff did a credit check saying it was internal and would not affect my score. She created a Fido account instead of rogers and told me to call again.I did and the...
It is now Mission Impossible to getlive person from Rogers customer service. I see that there is a something called Virtual Assistant Anna which I found completelu uselless. When I tried to discuss some service charges thar were not requested I fou...
I am inquiring as to how one may deal with the passing of an account-holder whose home has passed to next-of-kin. That next-of-kin now owns the home of the Rogers account-holder who was the previous homeowner. How may one continue to have that Rogers...
Hello There,I was given a win back offer for my mobile connection. But I could not get hold of anyone from the winback team.Winback team called me Wednesday 16th April 2025.If anyone could help me with that.
Not a customer anymore, but I have a significant credit balance on my account.How long does it generally take for Rogers to issue me a cheque for that balance? ***Edited Labels***
Just recently back with Rogers. As I recall previously one was able to speak directly to a live human. I see Rogers has done there best to eliminate this step. Very disheartening. So if these posts are read by living beings I would expect a phone cal...
I am trying to cancel my Xfinity Internet, but I am unable to reach customer service. I am calling from Ontario, between 11:30 and 11:50AM. I've tried 1-855-201-9547, 1-888-764-3771, and 1-855-759-5857 a total of 10 times while choosing different men...
I have been attempting to contact rogers for over a week now. I have so far only been successful in contacting the billing department once, where they lied to me about making adjustments on the account. Even to the point of EDITING CHAT TRANSCRIPTS, ...
I was issued a check by rogers as i was out of country i have lost that check. So i wanted them to issue a new check to me ***Edited Labels***
I waited for live chat for 2 hours. from 19 to 1 on support queue. And when my time came, nothing. I just got a message "send chat transcript" and thats it! Was there never a technical person chatting with customers? Then why did you waste my time? W...
I’ve spent 5 hours of my day off trying to reach Rogers to change my bundle. I was on hold for 2 hours, then a Specialist came on the line to transfer me because there’s only one, unpublished department, that can cancel services. My time on this hold...
I have called Rogers customer care past 4 times for the renewal of the Smart Home Monitoring contract waiting for 90minutes 3 times they say not our department transferring to them and never do. 4th time they say system is down call tomorrow will do ...
