rogers ignite connection and wifi problems
I lost connection to my iBrantford ignite wifi box at ten this morning. Can not connect to Tv. Using phone to connect my computer to the internet. ***Added Labels***
Account Support
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Forum Posts
Resolved! PSA - Rogers is charging you $50 to see the EPP plans.
So I was recently hit buy a 1-time $50+tax charge for the "Preferred Prgrm Enrollment Fee". While they do promise a discount on your plan my plan was a win-back so it was suddenly "not eligible". I looked at the available EPP plans and there was not...
Retrieving Former Phone Number
Hi,I had a mobile phone number with Rogers since 2008. Then I switched the number to Chatr, after 3 months of inactivity as I was travelling, Chatr deactivated the account and released my number. I call the number and it is unassigned. I went to a ph...
Want to cancel after terrible service.
For 9 days this far I've been trying to work things out with Rogers, but they keep bouncing me back and fourth between departments and no one knows what they are doing.It first started when I tried to edit my flexchannels and it caused the service to...
Resolved! account log in problems
For some reason I cannot log in to our account to view billing details, just the spinning circle on the screen..... Was fine last month and all the previous months for the last ten years or so. **Labels Added**
Returned equipment, but told we have to return something that we never had in the first place
I had set up an ignite internet for my grandparents and have recently changed the plan onto a new account for them. With that completed we had to understandably return equipment from the previous set up, as rogers was sending them new equipment. Curr...
Resolved! Returning phone on contract end for new one
What is the process for returning phone in contract end in exchange for new phone/contract? Specifically.. I assume they let you keep both phones to do transfer of data etc.. **Labels Added**
Credit Account Balance
Not a customer anymore, but I have a significant credit balance on my account.How long does it generally take for Rogers to issue me a cheque for that balance? ***Edited Labels***
Resolved! Authentication Process
Private Information In requesting support from a chat agent, I was asked to provide my date of birth. As a matter of principle, I refused to do so and was denied service. I offered to provide other identification such as my account number but the ...
Roaming charges with cellular data off and roaming off
Hi,I’m so disheartened with the charges I received today. I did my research before heading out overseas for 5 weeks. The best option for me was to buy a hotspot from the country I was in, allowing multiple devices to have wifi at all times. I don’t u...
Resolved! Cancelling added channel on Ignite starter
I added RDS ( French TNS ) when I signed up with Rogers in March but I much prefer TNS which I added recently ; so how do I get rid of RDS? ***Edited Labels***
Topic: Cancelling Rogers & Want to Retain @rogers.com Email Address
I am leaving Rogers as an internet service provider however, I want to keep my @rogers.com email address since I've had it for decades and concerned that once rogers reactivates that domain for another user, that other individual may receive my confi...
Ignite customer retention fiasco
Like many others, I’m a longtime customer. Been trying for a week to switch from cable tv/internet to Ignite bundle at a decent price. I guess that Rogers has decided to ignore loyal customers for shiny new Shaw customers. It’s sad how this company w...
Resolved! Shrinking Billing Period
Has anyone else seen the Billing Period shrinking, my bill has been generally due on the 17th of the month and as late as the 20th, I see it is now on the 13th. Weekends have nothing to do with it. Is this the way of gaining an extra billing period...
After 24yrs of having all my services with Rogers, I am done.
Well its a boring time on hold with Rogers the last two days, might as well pass the time. So after visiting two Rogers stores yesterday, showing my face to the camera, waiting in my car to go in, I was told the exact same thing at both locations....
Resolved! No customer retention value
Hello, I usually do not post for bad service provided to a client that has been loyal to a company for over 15+years. Every now and then I hear my friends have upgraded their phones or have faster internet and it all costs less then what I have been ...
Change in Payment Due Date
The recent change in Rogers payment due date will have a negative impact on those on monthly programs/payments like ODSP for example, those that are desparately struggling in these times! For example, this month's payment due date is May 30th. This m...
cancellation of my rogers account
Since I'm leaving Canada, I would like to cancel my Rogers account at the end of June.
Transition from Rogers to Rogers/Shaw
The transition from 2 companies to one is very chaotic .agents have conflicting information on ratesc and how exceptions are handled **Labels Added**
Ignite Bundles Research
Ignite webpages vanish from website It’s darn hard to do research on Ignite bundles when the web pages keep disappearing. A Google search will show Ignite web links but every one of them opens as either mobile ads or mobile links. Poor website mana...
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