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No Show Install

Well this is not a great first impression -  I was scheduled today for a 8am-10am install for Ignite Internet/TV. Received a text at 9am saying that technician was on the way. 10am comes, nobody shows up. I call tech support at 10:15, wait for 45m, a...

mclearn by I'm here a lot
  • 610 Views
  • 6 replies
  • 0 likes

Service Call Delays

It is not acceptable to be told it will take one week for a repair technician to come fix the internet.   *Added Labels*

Lisa36 by I've been around
  • 299 Views
  • 1 replies
  • 0 likes

Clueless service call

Last week we had a Rogers service call to replace a noisy Ignite gateway. Everything was working fine except the gateway was quite noisy after 4 years. A subcontractor showed up. He proceeded to tell us our cable line coming to the house was poor and...

Gwn by I've been here awhile
  • 623 Views
  • 1 replies
  • 0 likes

How to Reschedule My Service Appointment?

I have followed the steps to try to reschedule my appointment. I am always taken to 'Rogers Chat'. Nowhere is there a topic that says 'reschedule your appointment'. Please help!   *Added Labels*

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