I had a problem with the thermostat supplied by Rogers. Getting it properly replaced, given Rogers’ misconduct and mistakes, was a nightmare. Details below. The credit I received from Rogers was pathetic, completely inappropriate and calculated on a ...
I recently had Rogers internet installed in my two-story apartment. The installation was done in the basement while I was moving to the upper floor. Later, I contacted support to request a technician to relocate the internet setup upstairs. However, ...
Well this is not a great first impression - I was scheduled today for a 8am-10am install for Ignite Internet/TV. Received a text at 9am saying that technician was on the way. 10am comes, nobody shows up. I call tech support at 10:15, wait for 45m, a...
It is not acceptable to be told it will take one week for a repair technician to come fix the internet. *Added Labels*
Last week we had a Rogers service call to replace a noisy Ignite gateway. Everything was working fine except the gateway was quite noisy after 4 years. A subcontractor showed up. He proceeded to tell us our cable line coming to the house was poor and...
I have followed the steps to try to reschedule my appointment. I am always taken to 'Rogers Chat'. Nowhere is there a topic that says 'reschedule your appointment'. Please help! *Added Labels*