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Forum Posts

Misleading

The Rogers "Win back departmen"t assured me that I wouldn't be billed until I ported my number over from the carrier I changed to from Fido.The process to port my phone number was difficult and the Rogers customer service was terrible so I decided I ...

Shane238 by I've been around
  • 141 Views
  • 1 replies
  • 0 likes

Cellphone Number Incorrectly Ported Over eSIM

Please train Rogers customer service techs. No cellphone service for last 7 days and don't even know when I'll get it and sadly because of one dumb customer rep who ported my number before getting new sim card. He thought eSIM does not require physic...

User2023 by I've been here awhile
  • 223 Views
  • 2 replies
  • 0 likes

Number porting and eSIM

Added line to my already existing rogers account. Other line was required porting number from virgin mobile.Number porting completed before receiving new sim card.Is new sim card would have new number or old?   *Added Labels*

User2023 by I've been here awhile
  • 177 Views
  • 1 replies
  • 0 likes

Transfer old number

I requested to transfer my current phone number from Fido to a new Rogers plan. I finally got the text from Fido confirming the request but I don’t know what to do now. I had to use my Fido SIM card to receive the text, should I now switch to the Rog...

dcq5 by I've been here awhile
  • 454 Views
  • 3 replies
  • 0 likes

Extremely painful customer service

Yesterday, I switched from Koodo to Rogers yesterday for my internet provider, I financed an Iphone 14, and a Samsung Galaxy S23 Ultra and ported my two lines over. One of my lines I got the 5g infinite lite and the other 5g infinite premium. The nex...

fishstar0 by I've been around
  • 211 Views
  • 1 replies
  • 1 likes

Resolved! Wait time to port back to Rogers

I've been with Fido for a year, then ported to Rogers and a month later, I ported back to Fido. Now, I see Rogers EPP are to my liking. So, the question is, how long do I need to wait before I can port back to Rogers?Thanks     ***Edited Labels***

samsvoc63 by I plan to stick around
  • 398 Views
  • 4 replies
  • 0 likes

Horrible customer service

I been a customer of Fido/ Rogers for over 18 years. Today had to be the worse. I ported my number from Fido to Rogers and wanted to figure my final bill so I can close out my Fido. I called in and the person help me was horrible. I asked to transfer...

Tieee by I've been around
  • 226 Views
  • 1 replies
  • 1 likes

Porting Landline Number to Wireless

I know this is possible as I have done it before from wireless to wireless but the Landline port is more complicated.   I just want to eliminate the cost of a landline by porting the number to my Rogers account and replace the existing cell number.  ...

Anormandin by I've been here awhile
  • 523 Views
  • 2 replies
  • 0 likes

Rogers offer on migrating 2 lines from another provider

I have Rogers internet and 1 pay as you go line converted to monthly talk and text. I was looking for some good offer from Rogers to move my other 2 wireless cell phone lines to Rogers but chat didn't yielded any results. If there are any, how do I e...

jodha23 by I'm here a lot
  • 286 Views
  • 2 replies
  • 0 likes

Porting and Migration Issue From Shaw Mobility

I'm trying to take my daughters phone from Shaw to Virgin but there is an existing port from Freedom to Rogers because to the merger that is not allowing the porting to complete. Virgin tech says this needs to be cancelled for the port to go through ...

EWYYC by I've been here awhile
  • 652 Views
  • 4 replies
  • 0 likes

Lack of Professionalism

Events happened because of lack of professionalism in Rogers:    1. After migrating my wife's number from Shaw to Rogers, I planned to switch mine from Bell to Rogers as well. 2. After placing an order and waiting for a week, I called to get an updat...

AliPorik by I've been here awhile
  • 374 Views
  • 2 replies
  • 0 likes

Temporary Number Still Active

I ported my # from Bell yesterday. Rogers game me a temporary #. That temporary # is messing with my text messages. They are coming up as a new # and in green when I text people. It comes up as “maybe ((me))” and a new chat starts. When I go on the m...

Rogers MVNO, Phonebox: Porting out to Rogers

Apparently with Phonebox, the porting out (to Rogers) process is not typical.   As a Phonebox customer, we need to do an Ownership Transfer first.  There are multiple steps involved.    Could someone from Rogers chime in and explain how the process w...

Hmm by I'm an enthusiast
  • 1764 Views
  • 3 replies
  • 0 likes

Rogers Home Phone Port-In Process

Just moved to Rogers and asked to have previous home phone # move over to Rogers phone service. Didn’t happen as yet. How long does it take?   **Labels Added**    

Slomojo by I've been here awhile
  • 793 Views
  • 3 replies
  • 0 likes

How long to port old number to Rogers?

Just switched from Bell to Rogers. Found the spot to keep my old number, and started process. Been 3 days now and still not complete.Also, we have a 2nd phone, got SIM card 2 days later. Want to port that number as well, but option is not visible. Wi...

NormB by I've been around
  • 1686 Views
  • 1 replies
  • 0 likes

how long does it take to troubleshoot a line?

I'm beyond frustrated right now and I'm calling for someone to help. I ported 2 lines to you guys, u guys messed one up and it's been 1 whole week where another carrier can't reach that line. All I hear is someone's working on it, oh it's been escala...

PeterCc by I've been around
  • 432 Views
  • 1 replies
  • 0 likes

Resolved! Porting a Parked number from NumberBarn to Rogers

I have a local wireless number, currently with another carrier. It appears to be easily portable to Rogers. my problem is, I don’t want to use that number for several months, so am planning to park it with a service called “NumberBarn” until I am rea...

keithcathy by I've been around
  • 1152 Views
  • 1 replies
  • 0 likes
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