Worst company ever

[Swan53]

How do I make a long story short . Tried to put my internet and tv on hold while I was hospitalized in dec 2023 . New fibre comes in weeks before . Hooked up . Off I go to Toronto . 3.5 months later I’m back home . Called to reactivate my account . Oh you owe 500 and some dollars . Pay it . Services will be activated in 2 hours . (Afrer waiting and verifying everything 3.5 hours ) still nothing . Called again , oh you canceled services , nope I didn’t , oh you owe money nope I paid . I’m 70 years old just want to watch tv in my home . Fast forward fighting with Roger’s since March 19th at 6 pm and I’m still on hold for the last time at 827 (March 21 2024) for an hour and 20 minutes to be exact . Last night the credit place told me 2-6 hours it will be connected . Nope . Called at 8 am this morning , oh sorry but 24 hours that takes , so by 6 pm , but if you pay the amount owing for April 2nd 2024 it will speed up the process . Paid the 234 . Worst customer service . Actually questioned who I was as my voice didn’t sound my age ……. Fast forward to 24 hours plus I called back , and no sorry mam but it takes up to 48 hours to reconnect . What is going on Roger’s .. I’m still on hold as we speak by the way .
Worst company worst customer service . Run far away !! I know I will .

***Edited Labels***

[RogersJermaine]

Hi @Swan53,

We thank you for sharing your most recent interactions with us and we do apologize to hear that it was not the greatest experience. Were you able to get the issue resolved since your last post? We do look forward to your reply.

RogersJermaine

[Janniej]

You are stealing money from me and it seems that I have no way of recovering my money. I was charged $38 for one call of 14 minutes within BC .and call was on wifi!

[RogersCorey]

Good afternoon @Janniej,

You absolutely can dispute charges on your bill with us directly. If you've been incorrectly charged for a call, we can help! I'll need to take a look at your account and investigate the details behind this particular charge.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey