2 times in 2 months Rogers has charged me for service I did not order. 1st was bogus installation charge. 2nd was sayin I ordered Crave for $10/month when I didnt. Poor customer service is a deterrent for complaining which makes me feel lkme you are ...
I have been suspended by Rogers for using their internet service couple of times this month and they said I had malware on my computer. They told me to take the computer to technicians to check and install antivirus program. I did what they told me b...
Hello, I have not paid my Rogers bill for around 4 months as I could not afford to pay it due to some unfortunate circumstances that happened recently in my life as well as not having a job. I first received an email on August 22 notifying me that my...
This phone call may be recorded for quality training purposes, as I have become accustomed to more or less that phrase being worded upon every conversation I've had with anybody in Rogers telecommunications. Adhering to the long term business relatio...
April 23rd I made changes in the app that showed my bill would be halved. 1 month later nothing changed, tried again and same result. I called in and they had to do it themselves. How do I get paid back the difference for the bill I was expecting? ...
Hello, I recently decided to move back to Rogers after being with Bell for the last 5-6 years. Did a credit check and was approved for 3 lines. Did an order and was given a order number. A few days later, I notice that I didn't receive a shipment ...
As per my google search is says for 1 gig of data you can watch youtube at an average of 5 hours. I got all my other apps toggled not to use date on one of my bus trips and watches a couple of videos. When i checked from my 5 gig plan, 1.6 gigs was u...
When I go to my TV package I go to the information icon for crave and it says 100%free for 6 months but when I select it it says $19.95 a month how do I get the free 6 months it said I can have ***Edited Labels***
Hi I've run into a rather strange issue.On friday I called in a move as I moved to a unit above me. Everything went well, and the rep said he decreased my bill to 56 dollars a month instead of the 118 I was originally paying and that everything would...
Is there a way to get a copy of phone bills for 2019 via email? I used to get each bill emailed but noticed I do not get those emails anymore. ***Edited Labels***
Telus says porting request not going through as there is an existing porting request on the number, talk to Rogers and find out about it and get it cleared. Rogers says the request is from Bell ( I never requested that from Bell, last had the number ...
Hello there, I would like to have your attention over an issue it has been going on for a long period. I am being charged every month for the last 1+ year and after calling a couple of times and visiting the Costco location to fix this problem I am s...
Hello, I would like to move the wireless numbers from one Rogers account to another Rogers account. I have done this in the past at no charge, but recently when I tried to do this, I was told there was a $35 charge per number. Is this information c...
I have the "share everything" Legacy Premium plan with 2GB of data, 2 iPhones and 2 iPads. Pretty Simple! One phone is at $90/mo and the other is $65/mo. ie. Talk - Unlimited Canada-wide Calling; Text - Unlimited CanadaWide Sent & Received Text, ...
Hello,In Dec 2018 I cancelled my Rogers services after selling a property. Rogers did not effectively cancel the service, and kept billing and only sending paper bills to the old address, so I never received them.Rogers sent the account to a collecti...
Were coming to the end of a 3 year bundle and wanted to drop TV. We seriously dont watch it anymore. We’ve been offered a new tv/inet/hphone bundle which is $4/month more than if we get unbundled internet + homephone only. $4 doesn't sound like m...
I now have two numbers under my name and I am subscribing separate plans for these two numbers. If I change my plan of one number to infinite plan, can my other number share the unlimited data? ***Edited Labels***
when I tried to buy new smartphone with plan for new registration to rogers, I set the password and finally have an account to login. however, I canceled buying cellphone, I remained my account. after then I re-decide to buy and use same email, I can...
Hello. This is an esoteric question regarding the naming convention used for a Rogers Account. I suspect that the system can only handle one name as the Account Holder, not two. Let’s say a couple called Don Smith and Jane White open a Rogers ac...