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How to cancel

I’ve been grappling with significant issues related to my Rogers Ignite promotion package, initially promised to leverage a fiber connection. Upon installation, it became clear that fiber was not installed at my residence, and I was left with traditi...

Pricing for Existing Customers

Being a long term existing customer does not have any bearing to pricing. Why they have a loyalty or retention department is a complete waste of resources because a new customer is all what Rogers wants.....   Being a customer of Rogers for over 20 y...

MarkC78 by I've been around
  • 170 Views
  • 1 replies
  • 0 likes

Resolved! Service suspension

If I suspend my ignite service while on vacation will there be enough signal to enable me to check my security cameras and mini split   *Added Labels*

TMPP by I've been here awhile
  • 210 Views
  • 2 replies
  • 0 likes

Resolved! Credit promised for installation charges

So I got this interent was having bell before which was working good. The sales agent (referred to me by my friend), gave the same deal as my friend got. I asked him if their would be any installation charges, and he mentioned I am offering you 150$ ...

Jobanwalia by I've been here awhile
  • 1015 Views
  • 8 replies
  • 0 likes

Internet Service Renewal

Ignite 1.5 deals for renewal and retention customer: My ignite 1.5 is up for renewal and the price increase is high. Is Rogers retention customer willing to give me better deal to stay?   *Added Labels*

Unable to Cancel the Service Since a Week

I have moved to a new place, but I cannot get my service canceled. It's crazy how fast it is to get the connection, but it's almost impossible to get it canceled. I called so many times, and the average hold time I experienced was more than 1hr30mins...

SiluChan by I've been here awhile
  • 305 Views
  • 4 replies
  • 0 likes

Need a Callback from the Ambassador Team

I was recently approached by Shireen from ambassador team about an internet offer of 1.5 symmetrical download/upload speed at price X.    Today i have the service installed, but only the download service is 1.5, the upload is 50M only.   The win back...

frank_ by I've been around
  • 357 Views
  • 1 replies
  • 0 likes

Client Service

I tried to contact Rogers for Internet service. Out of five tries I hanged up all five times with wait times between 35 min and 57 min. Just could not get to any soul.If there is anyone monitoring this forum at Rogers, could you please call me back? ...

MehulD by I've been around
  • 146 Views
  • 1 replies
  • 0 likes

From 62$ to 146$ with no warning

Last year, we had the same conversation.Continue with Rogers because of their offer. This year again with no conversation or warning, you raised my payment up morethan double. Could you please tell me how i can cancel my Roger Account? Thank you   **...

Gizem by I've been around
  • 211 Views
  • 2 replies
  • 0 likes

Resolved! Getting Billed on the Cancelled Account

We caneclled the Rogers internet serviec in Feb/Mar and on Mar 14th we sent white tower with the mailing lable provided by Rogers.     July, my wife found Rogers has been chanrgeing her credit card non stop and it was over $715 dollar.      As of tod...

Im being phantom billed for a service I dont have.

I used to have Rogers internet last year until I called to cancel the internet. Instead of cancelling the internet the agent "suspended" my account which I didnt know. I had assumed she cancelled it and I returned the modem and moved out of the place...

JR30 by I'm here a lot
  • 255 Views
  • 1 replies
  • 1 likes

Ignite Bundle Price Increase

See Below,   I seriously think, timing sucks.  I haven't even had the chance to pay the third bill.     Can you hear my thoughts on what I should do?   Regards,   COVID19 Budget   --------   Upcoming change to your Ignite Bundle service     Hello Mat...

Resolved! Temporary Suspension on Ignite

I've recently tried to temporarily suspend my TV and home phone for 3 months, while keeping my internet active. As you can appreciate in these days of "smart" technology things such as furnace monitoring and security depend on the internet connection...

igcg53 by I've been here awhile
  • 3609 Views
  • 14 replies
  • 1 likes

Terrible Service-No Rogers Loyalty

have been a loyal customer for over 25 years with both home service and cell phone. Roger's want to increase the price of my service which twice as much as the exact same service Telus is offering. What is with these greedy companies like Roger's? Te...

Blairsas12 by I've been here awhile
  • 610 Views
  • 4 replies
  • 0 likes
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