Cannot get my promotion because of a technical error at Rogers. Online with tech support and they cannot even get through. Why do they send promotions when you cannot get them. Bell here I come!!! ***Added Labels***
Hello everyone, The equipment return nightmare. Looks like this is a pretty common experience but I shipped my Ignite internet equipment, wires and all, at Canada Post on January 7th. Today, Jan 26th, I received an email saying that they di...
How long does it take to normally get transferred over? ***Added Labels***
My 75 year old father has a Rogers account with TV, Rogers Ignite 30 - 250GB, and Rogers home phone. For Father's Day, we gave him an Amazon FireTV stick and access to a few streaming services. A few days ago (Sept/2021) he received a bill that says ...
I am trying to get Rogers Internet into my mother's senior home. I called last night and spend substantial time on the phone. An option was given to me for a call back. The wait time was about 30 minutes. My request was for a quote for Internet. Inco...
Hey there,We're relocating to another city, can we just reinstall the internet modem or we need a Roger's technician to do that? And how to change our location for the bills ?Thanks
I've recently tried to temporarily suspend my TV and home phone for 3 months, while keeping my internet active. As you can appreciate in these days of "smart" technology things such as furnace monitoring and security depend on the internet connection...
This is unacceptable! I have been waiting for over an hour to receive customer support. I tried online and by phone. I would not recommend Rogers to anyone if this is how they look after their customers. Unfortunately, because no one is available to ...
I've been with Rogers for 5 years now. I called last week as my Bill is ridiculously high for internet and home phone. Sorted out got a ref # and I was to get the ignite. No one showed up to my scheduled appt. I called back they said now they have to...
I ordered for Ignite Internet 1.5 Gigabit for self-instalment on 2 December 2022 for service start on 9 December 2022. The sale person said my house already setup internet wire and I can do self-instalment. Got the confirmation the technician will co...
Hi I recently cancelled my rogers wifi and got telus. But my boyfriend wanted to keep both the wifis, is it possible to re activate my line. I still have my modem.Please let me know .Thankyou ***Edited Labels***
Hi, My mother had to extend her stay in another country due to health issues and I would like to know whether I can ask Rogers to suspend her TV/Internet services. Is this possible, what is the process and how much will I have to continue paying whil...
Hi. I have rogers home internet only, i am going for vacation from 16 september to 18th november 2019. I want to suspend my account for this period. But representive told me that vacation suspension can only be done from period to period in billing c...
Just want share a sad story: I ordered my Ignite internet around June 4th, my address is available in the ordering system(of course). The first technician(from linked on which if under contract by Rogers) shows up and said he can't do it because ...
Today I called Rogers to cancel my internet, after 7 minutes waiting i get customer service rep. and I asked him to cancel my service, his reply was he is not able to do it because I got ignite internet and his system doesn't have the tools in his sy...
I have a combined package of phone, internet and TV. I will be on vacation for a few months overseas. How do I suspend the accounts with minimum payments? Please advise how I can reinstate. Please send the response by e-mail. **Labels Added**
Hi, I'm supposed to have 5 additional email accounts available to set up, I am trying to add one extra one, each time I go through the steps I receive the error message "the account id you've entered is invalid". I cannot figure out the problem, cl...
I was wondering how early of a notice do I need to give Rogers to reinstate my internet after a temporary hold? Originally n my back to service date was set as April 8, but I may need to reinstate it a few days earlier than that - just not sure the e...
I have timers, camera's etc running off my internet so I'd like to keep it active and only suspend the tv portion. **Labels Added**
Hi,I am suffering from a fraudulent activity with above attached account. Sales person sell me a service without telling me about contract service and I don't even receive any e mail from rogers regarding this. when I called to cancel the account o 1...