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Cancellation Fees

I have changed over to Rogers about 4 months ago. Every month my internet gets screwed up. Rogers tech supprot has to reset the DNS settings and it goes back to working again. Now they say that this is a unique situation and it happens to a few peopl...

glonsdale by I've been here awhile
  • 173 Views
  • 1 replies
  • 0 likes

Billing Issue

I never had such a hard time to resolve simple issue.I have signed for the home internet online back in April and in the chat confirmed that no installation or any additional fees will be charged. After a week I have received a bill where additional ...

Ryven by I've been around
  • 219 Views
  • 2 replies
  • 0 likes

terrible bulk internet

I spend almost 10 hours dealing with bulk internet team for activation. My building was completed couple months ago but Rogers can’t even find my unit number. There is no escalation option but can only wait.   *Added Labels*

asas147k by I've been around
  • 161 Views
  • 1 replies
  • 0 likes

Great help retrieving a deleted e-mail account

I accidently deleted a Rogers Yahoo email account.  Yes, I waited a while to get connected with a support person, and ended up talking to several before the problem was resolved.  But without exception they were polite, friendly and determined to fix...

River6 by I've been around
  • 178 Views
  • 1 replies
  • 2 likes

Business Internet Cancellation Fees

When I got the deal from a salesman, I was told my modem that I will be getting will last for 2 years only, then I will have to work out a different deal. Now, 6 months prior to the 2 years I found a different service provider with a better deal. (Be...

Terrible Service-No Rogers Loyalty

have been a loyal customer for over 25 years with both home service and cell phone. Roger's want to increase the price of my service which twice as much as the exact same service Telus is offering. What is with these greedy companies like Roger's? Te...

Blairsas12 by I've been here awhile
  • 1811 Views
  • 6 replies
  • 1 likes

Being charged for not using internet after cancelation.

Hey, I’ve been getting charged by rogers even though I brought in the modem and cancelled in their store… in December now they’re sending me to collections… anyone have this issue with rogers? Cause I don’t even love at that residence anymore…       ...

Tomdom69 by I've been here awhile
  • 975 Views
  • 3 replies
  • 1 likes

Incorrect Move – Account Suspended – No Internet

Account suspended incorrectly and no internet for 8 daysn raised a move emrequest:   I have raised a move request last week to move to a new house.bht instead of raising the move request, that had suspended my account a d an without internet for the ...

Account coustemer service

I have been using it for four years, I bought a phone for home internet, my wife, my children, we all work for Rogers, but due to the nonsense they have done lately, I transferred all lines except my home internet to BELL company.One of the biggest p...

kadir by I've been here awhile
  • 537 Views
  • 5 replies
  • 0 likes

Return label to send equipment after cancellation

I have cancelled my home internet on May 17th and the representative advised that I will receive my return label in 48 hours. I have spoken to three representatives since then and they keep telling me they have sent emails but I never received them. ...

Dave140 by I've been around
  • 423 Views
  • 1 replies
  • 0 likes

account suspension

I am writing to express my deep disappointment and frustration regarding the unacceptable level of service I have experienced with my home internet connection provided by Rogers. As a resident in a condo building with a contractual agreement for inte...

Resolved! 2hours and 32mintues and counting

Hello,  I have never been treated this poorly by Rogers or any other provider, for that matter. Roger obviously doesn't view me as a loyal customer. With Rogers close to 10yrs don't this account.    My story goes like this. On May 7th, I checked my b...

homachine by I've been here awhile
  • 444 Views
  • 2 replies
  • 0 likes

Misleading Offer

The agent give me a trick offer, they give a trick offer to make change my internet service from bell to rogers, after that they told me the offer is for Ontario NOT NB.   ***Edited Labels***

di111 by I've been around
  • 302 Views
  • 1 replies
  • 0 likes

Rogers reneged on an accepted loyalty deal

I have been a Rogers Internet customer for 20 years.  I have a discount expiring soon and I need to get the costs of my service down.  I had an online chat with an agent who offered me a fixed price (not fixed discount) deal for 24 month.  I have the...

bfdgfdgadf by I've been here awhile
  • 376 Views
  • 2 replies
  • 1 likes

Horrible horrible Service to set up a new modem

I have no Internet service since Thursday, migrating the internet service  from Fido to  Rogers. Been transferred from an agent  to another agent for 3 long days trying to fix the modem. Finally  today a tech showed up to take care of the new modem a...

aldillogori by I've been here awhile
  • 442 Views
  • 2 replies
  • 1 likes

Been chasing a fraud case for months

3 months ago, I randomly got an email saying my internet had been set up on my account. But I wasn't the one who set it up. Im in BC and the set up was in Ontario. Plus I already have rogers/shaw Internet here in BC. So I immediately reached out to r...

Move request messed up by agent

I have been without internet, since I decided to reschedule the installation date.Even call to the office of the president didn't resolve anything since April 19th.That office has no ability to place an appointment or resolve the issue in a timely ma...

Gcr2324 by I've been around
  • 226 Views
  • 1 replies
  • 0 likes

No More Gigabit Plans

I was on the Rogers website today and noticed the fastest plan they offer for my address is 500Mbps down, 150Mbps up. I am currently on Gigabit 1.5 (and Gigabit 1.0 for 8 Years before that). Anyone know why they aren't offering faster packages anymor...

gp-se by I'm an advisor
  • 1165 Views
  • 11 replies
  • 0 likes
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