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Knowledge Base Articles

Rogers WiFi Calling

What is Rogers™ Wi-Fi Calling? Wi-Fi Calling lets you make and receive phone calls, plus send and receive messages, wherever you have a Wi-Fi connection in places like basements, condos and tall buildings. With Rogers, you’re connected wherever your ...

Tracking your Rogers Shipment

You've just placed a new device order online and want to know how to keep track of when you'll receive it? Read on to learn about tracking your Rogers shipment.   How do I track my order?   Visit www.rogers.com/support/track-package to trac...

How to Upgrade Your Phone

Interested in upgrading to a new phone? Here are some FAQs that can help you with the process.   To get started, check your device balance.    How can I upgrade my wireless device? You can upgrade your device in the following 3 ways:   1)  Upgrade o...

Pre-order & Shipping FAQs

Excited about a new device? Ready to pre-order but have concerns? Read on to learn more about our pre-orders and shipping process!   What is a pre-order? A pre-order is the ability to secure a device prior to the official release date for availabili...

Financing for Smartwatch

Interested in activating your favourite watch on your Rogers wireless account? Read on to to find answers to some frequently asked questions.    I have a Flex Rate plan, why do I have to be on a Rogers InfiniteTM Plan to take advantage of financing?...

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