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Knowledge Base Articles
Returning a Wireless phone or accessory*
Return period: In store purchase at a Retail store - Within 30 days from purchase date.Purchases made online and over the phone - Within 30 days of shipment of the device.Purchases ordered with In-store Pickup - Within 30 days of receiving t...
5G Internet — troubleshooting FAQs
What if I’m experiencing slow speeds? If you’re experiencing slow speeds, here are a couple things you can try: Reboot the 5G Home Internet device: Locate the power cord of the device and unplug it until all the device’s lights are off.Wait 1...
FAQs about Rogers 5G Home Internet
Harness the power of Canada's largest 5G network at home with Rogers 5G Home Internet. What is Rogers 5G Home Internet and who can get it? Rogers 5G Home Internet delivers internet service over the Rogers mobile network. The Rogers 5G Home Internet...
Set up eSIM on your device when upgrading a device or switching phones
Setup eSIM using MyRogers app on the device you’re using Sign into the MyRogers app using your new device.Select the phone number for which you want to setup eSIM from the drop-down menu on the top of the screen.Select the Phone tab, then sc...
Set up eSIM on your device for new activations and add-a-line
Set up eSIM during initial device set up Compatible devices may have the option to come with the eSIM already activated if selected during check out. Follow these steps to start using the eSIM on your new device: Turn on your device for the ...
