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MMS: sending/receiving over Wi-Fi (Wi-Fi) calling

I've encountered what seems like an anomaly, or possibly a norm with Rogers. Rather than the network section, I find it more fitting to discuss this in Account Support. Mods, please relocate if you all deem it appropriate.   While my Android phone is...

Hmm by I'm a reliable contributor
  • 88 Views
  • 1 replies
  • 1 likes

Email to SMS service discontinued.

I found out this morning that Email to SMS has been discontinued as a service.  I found this out because I never received an emergency text message. Rogers never notified me/did notify me on a bill (I looked at my bills)/didn't notify me because I wa...

notdavis by I plan to stick around
  • 18792 Views
  • 46 replies
  • 1 likes

Terrible service

I’ve been with rogers a while now and have three phones and internet. I have had nothing but problems with rogers since switching from bell. Haven’t been receiving calls texts or proper service from all three phones which I’m paying rogers monthly fo...

18taylorb by I've been around
  • 206 Views
  • 1 replies
  • 0 likes

How can I print out my Text Messages?

How can I obtain a copy of my message history between a certain phone number. The messages are not deleted they’re still on my phone I just need a print out of them without screen shorting and printing one at a time.     **Labels Added**

Parasons_88 by I've been here awhile
  • 3502 Views
  • 6 replies
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Resolved! SITUATION OGLITCH

my reference to my info.   I used to work for CSINBOUND at ROGERS, wish I could work there again but got laid off, here's the scenario from my perspective (some information is incomplete like the days, you will just use your judgement if you dont hav...

Nabooski by I've been here awhile
  • 492 Views
  • 1 replies
  • 0 likes

SMS - Unable to receive verification codes

Recently I tried to sign up for Whatsapp and it keeps saying it can't send me an SMS. I've done everything - reinstalled app, restarted phone, did several suggestions as per YouTube videos and still nothing. What is the solution to this as it's impos...

Siren by I'm here a lot
  • 2949 Views
  • 13 replies
  • 0 likes

Resolved! SMS MMS billing practice

Billing not listed on Roger's bill for SMS and MMS Canafa to USA. Cannot verify if the text messages are sent from my cell phone or a app. Rogers needs to have detailed billing information on the bill. Like the SMS phone number and Date of text messa...

International messaging costs

I’ve noticed a few dollars here and there in my last couple bill cycles for international messaging costs - I have no idea where this is coming from. This bill cycle I incurred a pretty sizable charge for international messaging and decided to call R...

YChargeMe by I've been around
  • 1471 Views
  • 7 replies
  • 0 likes

Resolved! Rogers restricts what cell #s it will send alerts to

Rogers systems will send SMS alerts, Verification codes, Recovery numbers, bill notifications and more BUT ONLY TO ROGERS/FIDO/CHATR cell numbers. So any of us with other cell phones can never get those texts from Rogers (it took a Telus tech to real...

LJD2005 by I plan to stick around
  • 2930 Views
  • 12 replies
  • 4 likes

Will I be charged for receiving texts while in India?

I want to confirm if I will be charged for receiving texts while in India. While the answer to this should be no as the plan offered to me includes Unlimited calling and texting within Canada. However, I heard from a few friends that tell me that if ...

Rogers Incapable of Sending SMS to Another Carrier?

I just tried to update my cell number in the Contact Information area.  Before it commits the change, it attempts to send an SMS to the number you have entered.  The only problem is the verificaiton code NEVER gets sent.  My internet is with Rogers, ...

Woody33 by I plan to stick around
  • 922 Views
  • 2 replies
  • 0 likes

Change contact number

I am a new customer and I am trying to change my contact phone number (the wrong number was entered when I enrolled), but I'm unable to change it since my cell plan is not with Rogers so the system will not send me a confirmation text. I've tried usi...

yetiboy by I've been here awhile
  • 1153 Views
  • 3 replies
  • 0 likes

Resolved! Support conversation with someone in NovaSvotia

Conversation was cut off after I gave all the required information to investigate further. Then message said a transcript was sent to me but did not receive this transcript. Asked your Anna’ who was to connect me to a live chat but that never happene...

Eve7 by I've been here awhile
  • 663 Views
  • 1 replies
  • 0 likes

4 texts from Rogers in an hour

I’ve had the same text message from Rogers sent to me 4 times (so far) in the last hour. I’d like them to stop. The virtual assistant is useless for this type of thing and I’m reluctant to spend my Saturday on hold waiting for a Rogers rep to talk to...

Keppoch by I've been here awhile
  • 933 Views
  • 4 replies
  • 0 likes

Resolved! Premium SMS - Unable to receive verification codes.

I switched phones and I had to setup all my apps again. I to my surprise I am not getting any verification codes anymore. Rogers blocks them with no work around. I spoke to an agent and all I got is ya they're blocked and the block can't be removed. ...

Azm by I've been here awhile
  • 35152 Views
  • 72 replies
  • 1 likes

Resolved! Business blocking certain providers

Hello I have a work phone from Rogers and recently stopped receiving texts messages from a certain provider. Being a business phone could my company block out incoming texts from providers, I am still able to send texts but dont receive them     ***A...

Bob012 by I've been around
  • 900 Views
  • 1 replies
  • 0 likes

Resolved! MMS Messages - Picture & Video Msgs 50 cents each

  I was charged 50 cents per MMS messages - picture & video messages.  I can't find these extra charges, over and above texting plan, outlined on the Rogers website.   Where can I find this information?   Thanks in advance.     ***Added Labels***

falcios by I'm a senior enthusiast
  • 2064 Views
  • 1 replies
  • 0 likes
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