Happy New YearWe have been with Rogers since 2002. We have home internet and cable, home phone plus 3 mobile lines. We'd like to drop the home phone, and could transfer a 4th mobile line from Bell if Rogers Customer Retention were offered. Bell is cu...
I just saw a message on my account that says my ignite tv bundle will increase by $8 in January. I just signed up for this plan a month ago and agreed to a 2 year term at that price how can they just raise the cost like that? Literally locked me in a...
Hello I contacted Rogers to find out if my mom's discount for her wireless phone can be extended as it was expiring May 2, 2024. Long conversation that ended with the Rogers customer service rep saying that she will submit the request to the backup ...
I recently called Rogers with a technical issue and before I was transferred to tech support, the customer service rep asked me if she could look at my plan and see if I was interested in a new plan for less money. I agreed.I was on a plan that had f...
I received an offer of free Disney+ with ads because I have the ignite bundle. I used the provided code number and had it all set up…then it disappeared. I have spend hours on the phone with Rogers and Disney and still no results. Yesterday I went th...
Rogers has provided the worst service I have ever experience for tv/internet.Overcharged for services that I didn't want. I spent over 10 hours trying to correct only to have the same issue month after month and then they have the nerve to charge me ...
I was 1.5 years into a 2 year term with Rogers Ignite. I had the wifi & the Ignite 20 Flex plus sports package. While paying my bill online at MY Rogers....I stumbled across a "Special Offer". The new offer sounded good....but I wanted to make ...
We were recently offered a "special" TV bundle to switch to their "Popular" package from our "20 Flex" package we presently have wih a cost of $119.99 + our hardware rentals and the cross Canada long distance calling for a 2 year term. Amazingly, t...
I had this argument last month when my bill was $190. I was told the first bill would be higher and I would see discounts coming in future bills. Now it’s $263. This is false and I want to cancel and have this service taken out. I am not paying these...
Hello, I am trying to upgrade to the offer I have on my end. Right now I have starter tv, Internet, home phone for which I pay $143 before taxes and same offer (including add ons plus popular tv) has been offered under personalized offers but when I ...
Hi All I've been back and forth with Rogers for almost 2 years now, re the ridiculous charge for my senior father who only has a home phone and TV. Over the past 2 years, his bill has increased exponentially. He is now paying 195.00 a month for a h...
Ordered new ignite TV bundle on March 4, 2024. Modem still not working after over 17 hours on the phone with Roger’s, plus an on site technician. Nobody at Rogers seems to be able to get it working. Green light still flashing. On April 30th, I loose ...
I have been a Rogers customer for all of my adult life (currently in my 50’s). As our TV boxes are being decommissioned at the end of April I contacted Rogers to discuss our options. After spending much time on hold and speaking with multiple repre...
Is there a way I can see what portion of my bundle price was spent on internet service specifically? I'm doing my taxes, and one of the questions I'm being asked is how much I spent on internet service. The other services in the bundle are not rele...
I have 4 mobile lines for the house hold in my account. Was a FIDO phone client for quite a few years. Recently, FIDO started increasing the prices, so I called with a request to find any possible credit/discount to maintain the bill within the prior...
A door to door sales rep stopped by a couple of days ago. We did not order anything, but I would like to reconsider. Is there a way to have him or another sales rep contact us? ***Added Labels***
over 2hrs still waiting on hold to add more services. this is rediculous, obviously not valued as a customer for many many years with multiple services, 3 cells, home phone ignite, etc. poorest customer service..shame on you..no update just hold mu...
I was told to phone in to get a new rate for my Rogers package in the first week of October .. I was told many times on the phone how I qualified for a deal that decreased my bill over all. Over and over again the sales rep told me that NONE...
For technical reasons I want to keep my Legacy Phone, Internet and TV services but Rogers won't give me any promotional discounts any longer. I just spent 2 hours in chat, was promised a connection to a supervisor but after 30 minutes it never happen...
I have been a Rogers customer for thirty plus years. I currently have bundled promotions ending in march. My bill went from $207 to $229 and will be heading north of $300. Wondering if anyone here can help to reduce costs back to reasonable amount. ...