I recently moved to Toronto and set myself up with Rogers internet on a 24 month contract. After 2 months I decided to look into getting Xfinity TV as well. I was quoted a bundle price that's less than what I'm paying now just for internet. The a...
Is there a way I can see what portion of my bundle price was spent on internet service specifically? I'm doing my taxes, and one of the questions I'm being asked is how much I spent on internet service. The other services in the bundle are not rele...
Good Morning, We currently have the following package from Rogers and we are wondering if the $7 internet price increase would impact us (e.g. would our bill increase by $7 per month)? Or, would the price remain the same (e.g. our pricing is guarante...
Hello,I recently got an offer to upgrade my phone plan to include Travel... the offer said blah blah +Travel. approx $20 more per month.I upgraded and took many chat hours to stipulate and validate my understanding of the offer... this upgrade provid...
Something is really wrong with how Rogers is doing business. Long story... I was in a chat to upgrad my phone to a New package that included Travel... called .... blah blah blah +Travel. When I was done with this the agent said that she can offer ...
I received an offer of free Disney+ with ads because I have the ignite bundle. I used the provided code number and had it all set up…then it disappeared. I have spend hours on the phone with Rogers and Disney and still no results. Yesterday I went th...
I have received the worst customer support so far! Today, I received a bill of $735.87 for one single month! Rogers has been absolutely terrible and is going to lose a long customer because of their extremely unorganized customer support! In the past...
We joined Rogers Ignite TV and Internet on Sept 17. I logged into my account which shows my first (and only) bill. The total on the bill is what was agreed upon in the contract however my total account balance showing on MyRogers TV/Internet page is ...
Hello I contacted Rogers to find out if my mom's discount for her wireless phone can be extended as it was expiring May 2, 2024. Long conversation that ended with the Rogers customer service rep saying that she will submit the request to the backup ...
Happy New YearWe have been with Rogers since 2002. We have home internet and cable, home phone plus 3 mobile lines. We'd like to drop the home phone, and could transfer a 4th mobile line from Bell if Rogers Customer Retention were offered. Bell is cu...
I just saw a message on my account that says my ignite tv bundle will increase by $8 in January. I just signed up for this plan a month ago and agreed to a 2 year term at that price how can they just raise the cost like that? Literally locked me in a...
I recently called Rogers with a technical issue and before I was transferred to tech support, the customer service rep asked me if she could look at my plan and see if I was interested in a new plan for less money. I agreed.I was on a plan that had f...
Rogers has provided the worst service I have ever experience for tv/internet.Overcharged for services that I didn't want. I spent over 10 hours trying to correct only to have the same issue month after month and then they have the nerve to charge me ...
I was 1.5 years into a 2 year term with Rogers Ignite. I had the wifi & the Ignite 20 Flex plus sports package. While paying my bill online at MY Rogers....I stumbled across a "Special Offer". The new offer sounded good....but I wanted to make ...
We were recently offered a "special" TV bundle to switch to their "Popular" package from our "20 Flex" package we presently have wih a cost of $119.99 + our hardware rentals and the cross Canada long distance calling for a 2 year term. Amazingly, t...
I had this argument last month when my bill was $190. I was told the first bill would be higher and I would see discounts coming in future bills. Now it’s $263. This is false and I want to cancel and have this service taken out. I am not paying these...
Hello, I am trying to upgrade to the offer I have on my end. Right now I have starter tv, Internet, home phone for which I pay $143 before taxes and same offer (including add ons plus popular tv) has been offered under personalized offers but when I ...
Hi All I've been back and forth with Rogers for almost 2 years now, re the ridiculous charge for my senior father who only has a home phone and TV. Over the past 2 years, his bill has increased exponentially. He is now paying 195.00 a month for a h...
Ordered new ignite TV bundle on March 4, 2024. Modem still not working after over 17 hours on the phone with Roger’s, plus an on site technician. Nobody at Rogers seems to be able to get it working. Green light still flashing. On April 30th, I loose ...
I have been a Rogers customer for all of my adult life (currently in my 50’s). As our TV boxes are being decommissioned at the end of April I contacted Rogers to discuss our options. After spending much time on hold and speaking with multiple repre...