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Forum Posts

Customer Retention

I have been a Rogers customer for thirty plus years. I currently have bundled promotions ending in march. My bill went from $207 to $229 and will be heading north of $300. Wondering if anyone here can help to reduce costs back to reasonable amount.  ...

jimbob7 by I've been here awhile
  • 44 Views
  • 1 replies
  • 0 likes

No Joy for Legacy Customers

For technical reasons I want to keep my Legacy Phone, Internet and TV services but Rogers won't give me any promotional discounts any longer. I just spent 2 hours in chat, was promised a connection to a supervisor but after 30 minutes it never happen...

foodtech46 by I plan to stick around
  • 2147 Views
  • 17 replies
  • 6 likes

Rogers Double Billed Me

We joined Rogers Ignite TV and Internet on Sept 17. I logged into my account which shows my first (and only) bill. The total on the bill is what was agreed upon in the contract however my total account balance showing on MyRogers TV/Internet page is ...

ellejay18 by I've been here awhile
  • 1261 Views
  • 9 replies
  • 2 likes

Resolved! Ignite TV price increase

I just saw a message on my account that says my ignite tv bundle will increase by $8 in January. I just signed up for this plan a month ago and agreed to a 2 year term at that price how can they just raise the cost like that? Literally locked me in a...

KriHar by I've been here awhile
  • 1798 Views
  • 11 replies
  • 2 likes

Long Wait Times

cannot reach anyone at this company - been trying for over a week I have been trying to get a live person - impossible terrible service i have a tv box not working and need to update by bundle - thats it... and all i get is a 3 hour wait or no connec...

Unreasonable price increase and no way to connect

I have been trying to connect to Rogers during my vacation and been on hold for 2-3 hours and online system says wait queue at 95 which never moves. Being unable to reach the customer service on time not because of my fault but the company not hiring...

AdilMo by I've been around
  • 229 Views
  • 1 replies
  • 0 likes

Pls reimburse back $71.19 on my account at once.

Hello president officer, My internet plan with Rogers end in 12/15/2023, but nobody remind me of this. I keep on paying my monthly fee $54.23 online. Only on 12/14/2023 I go online and found something strange with my Rogers account, it appears the bi...

OliverW by I've been around
  • 179 Views
  • 1 replies
  • 1 likes

Where are cable internet and TV service pricing options?

https://rogers.com If I go to the above website, the only services offered are MOBILE and 5G internet (prominently, at top of page). Why doesn't the main web site list the cable internet and ignite TV services? Even if I google "Rogers Cable Internet...

strathglass by I've been here awhile
  • 289 Views
  • 3 replies
  • 0 likes

Poor Customer Service

I was rogers customer from 2 years and I was not treated well from the customer rep so I decided to move to another provider where I got really good offer.I am still using rogers wifi despite getting calls and offers from another provider and moreove...

Avreen by I've been around
  • 359 Views
  • 2 replies
  • 0 likes

Resolved! Temporary Suspension on Ignite

I've recently tried to temporarily suspend my TV and home phone for 3 months, while keeping my internet active. As you can appreciate in these days of "smart" technology things such as furnace monitoring and security depend on the internet connection...

igcg53 by I've been here awhile
  • 3611 Views
  • 14 replies
  • 1 likes

Offer Not Honoured and No Longer Available

I need help with rogers please. I’m a very reasonable person and have been with rogers for well over 25 years. I have my wireless, TV and Internet with them. I’ve spent over six hours between the phone and chat with Rogers in the last two weeks tryin...

AlanZF by I've been here awhile
  • 262 Views
  • 2 replies
  • 0 likes

Need to get the price down on my bundled package!

Presently have internet, phone and tv. Half decent package that is going increase significantly later this month. How do I go about finding a reduced package -smaller tv package, phone and internet. There doesn't seem to be anything available to curr...

password by I plan to stick around
  • 256 Views
  • 1 replies
  • 0 likes

Current Hold Time Over 2 Hours

over 2hrs still waiting on hold to add more services.  this is rediculous, obviously not valued as a customer for many many years with multiple services, 3 cells, home phone ignite, etc.  poorest customer service..shame on you..no update just hold mu...

catering by I've been here awhile
  • 1506 Views
  • 6 replies
  • 0 likes

Ignite 20 plus 150 vs ignite 20 plus with 500

Is there a big different what would you say the price with ignite tv and internet be just wondering if I got a good deal or not for the ignite 20 plus 150 vs the ignite 20 plus with the 500 thanks   *Added Labels*

Laurajane09 by I plan to stick around
  • 288 Views
  • 1 replies
  • 0 likes

Residential Billing Dispute

I am with Rogers more than 30 years, Rogers sent me the Residential service agreement less than what they withdrew the amount from my bank. I called so many times, no one can help me. Dissapointed. Rogers please help. Very appreciate your help.   **L...

Service and phone upgrade

I’ve been a customer for over 25 years and have recently been very disappointed with the service given by the reps. My bundles service was upgraded and have lost reception around the house, the response I got was to go buy an extender.Called to get p...

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