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Customer service

Waited for hours to speak to Rep in Retention Dept-no one came on. My contract ends April, 2023 for my phone, cable and internet and wants to renegotiate-40 years with Rogers and tired of having to wait for hours and not getting anywhere with them

SNT by I've Been Around
  • 27 Views
  • 1 replies
  • 0 likes

Resolved! Connected for Success

I am investigating the Rogers Connected for Success program and I do have one question.  Is home phone service included in the pricing or is it something that would add to the monthly cost.  Generally I felt that home phone was something that Rogers ...

Webster01 by I Plan to Stick Around
  • 114 Views
  • 2 replies
  • 0 likes

Resolved! How do I get a breakdown of my bundle services?

I need to expense my Internet but I need to show my company how much it costs. The problem is no one can break that info from my bill. Why not? legally you have to by CRTC rules and regulations to display the internet costs and are breaking these rul...

me7719 by I've Been Around
  • 136 Views
  • 3 replies
  • 0 likes

TV bundles

Does Rogers have a loyalty program for customers who have been with them for 40+ years? Do they offer a seniors discount for the 65+ who are living on fixed incomes ?   *Added Labels*

Patty83 by I've Been Here Awhile
  • 209 Views
  • 6 replies
  • 0 likes

Temporary Suspension on Ignite

I've recently tried to temporarily suspend my TV and home phone for 3 months, while keeping my internet active. As you can appreciate in these days of "smart" technology things such as furnace monitoring and security depend on the internet connection...

igcg53 by I've Been Here Awhile
  • 134 Views
  • 3 replies
  • 0 likes

Get ready for a rate increase

Here we go again rogers doing Another rate increase to suck more money from and keeping the same service-,UPCOMING CHANGE TO YOUR IGNITE BUNDLE On the date of your first bill after February 12, 2023, the monthly service fee for your IgniteTM Bundle a...

Reducing Costs

 there   Does anyone know how to reduce Rogers's Internet/TV bills significantly? We seem to be hitting around $185 month  and watch about 10 - 12 channels - more or less the same as we did when it was all analog... and yes ok there is streaming whic...

Paul1915 by I've Been Here Awhile
  • 111 Views
  • 2 replies
  • 0 likes

Current Hold Time Over 2 Hours

over 2hrs still waiting on hold to add more services.  this is rediculous, obviously not valued as a customer for many many years with multiple services, 3 cells, home phone ignite, etc.  poorest customer service..shame on you..no update just hold mu...

catering by I've Been Here Awhile
  • 470 Views
  • 3 replies
  • 0 likes

Cannot Cancel Ignite TV Subscription

Today I called Rogers to cancel my internet, after 7 minutes waiting i get customer service rep. and I asked him to cancel my service, his reply was he is not able to do it because I got ignite internet and his system doesn't have the tools in his sy...

blacklites by I've Been Around
  • 4308 Views
  • 12 replies
  • 1 likes

customer retention

So frustrated! Been a loyal customer of Rogers cable/internet since I moved to Ontario 10 Yrs ago and 25 yrs with rogers cell.   Switched to ignite tv last yr. Bundle is up for renewal in December. I just got quoted a 33% increase in price for same s...

steveyyc by I've Been Around
  • 1154 Views
  • 1 replies
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Overcharge Billing Rogers Favorite

22 years with Rogers and it seems every time they renew my bundle and give me a deal to pay less they charge me more!!!!.HOURS UPON HOURS SPENR ON THE PHONE OR CHAT TO CORRECT THEIR DAYLIGHT ROBBERY.       ***Edited Labels***

Theriz by I've Been Here Awhile
  • 127 Views
  • 1 replies
  • 2 likes

Why is it so difficult to have a technician just show up?

I'm trying to navigate my parent's home move to and new installation (TV/Phone/WiFi). We notified Rogers well in advance of the move date, secured a new Telephone number, then we gave the new telephone number to the family's Doctors, Dentist, lawyers...

kapo by I've Been Around
  • 872 Views
  • 4 replies
  • 0 likes

$99.99 Ignite 500u with Flex 5 and Disney+ not available?

I'll try to keep this short.I called in to cancel my home services as I've found better prices elsewhere. When the rep proceeded to look for something better for me, he gave me a quote for Ignite 150u with Flex 10 for $125. But I found another deal o...

LRod by I've Been Here Awhile
  • 608 Views
  • 4 replies
  • 0 likes

Monthly Bill Increase After Promo Expired.

My service discount expires on Jan 21 so on Jan 12 I called Rogers to negotiate my "new" deal for Bundled Services. Spoke to a guy named Ian who said my new deal would increase slightly due to a general price increase and some other changes. I agreed...

colreal by I've Been Here Awhile
  • 730 Views
  • 1 replies
  • 2 likes

Resolved! MasterCard Promotion

I switched to Rogers this July (2020). Rogers had a promotion on, where I would get a $150 MasterCard Gift card, part of there promotion. Installation was done on August 5th, 2020. I received my "Please register for Promotion" on August 15th. I regis...

Micbeau by I'm Here A Lot
  • 10103 Views
  • 96 replies
  • 0 likes
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