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Forum Posts

Switching to Fizz... What to do?

The end of the upfront edge date for my plan is May 13. However, I will be away in another country during that time, so I am planning to return the phone on an earlier date. It says I can upgrade and they will waive the amount left, however I do not ...

GabrielM1 by I've been around
  • 121 Views
  • 1 replies
  • 0 likes

30-day Satisfaction Guarantee Policy

Hi,I had taken Rogers connection recently on 18th Jan 2024 after porting to my old number based on certain conditions as agreed during our call, Interaction ID: I21xxxxxx52. I am not convinced with the services as agreed and faced connection issues a...

Poor Customer Service

I was rogers customer from 2 years and I was not treated well from the customer rep so I decided to move to another provider where I got really good offer.I am still using rogers wifi despite getting calls and offers from another provider and moreove...

Avreen by I've been around
  • 461 Views
  • 2 replies
  • 0 likes

Resolved! Wait time to port back to Rogers

I've been with Fido for a year, then ported to Rogers and a month later, I ported back to Fido. Now, I see Rogers EPP are to my liking. So, the question is, how long do I need to wait before I can port back to Rogers?Thanks     ***Edited Labels***

samsvoc63 by I plan to stick around
  • 605 Views
  • 4 replies
  • 0 likes

Horrible customer service

I been a customer of Fido/ Rogers for over 18 years. Today had to be the worse. I ported my number from Fido to Rogers and wanted to figure my final bill so I can close out my Fido. I called in and the person help me was horrible. I asked to transfer...

Tieee by I've been around
  • 304 Views
  • 1 replies
  • 1 likes

Porting and Migration Issue From Shaw Mobility

I'm trying to take my daughters phone from Shaw to Virgin but there is an existing port from Freedom to Rogers because to the merger that is not allowing the porting to complete. Virgin tech says this needs to be cancelled for the port to go through ...

EWYYC by I've been here awhile
  • 843 Views
  • 4 replies
  • 0 likes

Rogers MVNO, Phonebox: Porting out to Rogers

Apparently with Phonebox, the porting out (to Rogers) process is not typical.   As a Phonebox customer, we need to do an Ownership Transfer first.  There are multiple steps involved.    Could someone from Rogers chime in and explain how the process w...

Hmm by I'm an enthusiast
  • 2048 Views
  • 3 replies
  • 0 likes

Resolved! Paying my financing balance after cancelling my account

I just switched from rogers to Telus. But I still have two phones in credit in rogers. The first one I have a remaining balance of $280 and the second one I have a balance of $1500. So I was wondering if there is a way I can still pay those phones wi...

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