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Forum Posts

Cancel my service (transfer) in 15 days

I switched my phone number from Koodo to Rogers on May 27, 2025, through a Rogers representative who visited my home. However, I found the service quality to be very poor in my area due to weak signal. So, on June 6, 2025, I canceled the service and ...

kiwoony by I've been around
  • 191 Views
  • 1 replies
  • 0 likes

NEVER USE ROGERS- WORST CUSTOMER SERVICE EVER!!

After 30 years with Rogers just switched everything over to Bell.    So sick of waiting an hour to speak to someone in customer service, sick of my bills always being wrong, sick of trying to use the stupid Anna and getting disconnected, sick of bein...

Johndrftzz by I plan to stick around
  • 415 Views
  • 2 replies
  • 1 likes

Collection Calls

I was trying to upgrade my phone on November 29,2024 and it has been one of the worse and complicated experiences I’ve ever had, first I got a new phone, then I didn’t like it and wanted to exchange it to another device. I have been told by rogers cu...

Sogola by I've been here awhile
  • 474 Views
  • 1 replies
  • 0 likes

Fido and rogers working together to double it customers

I changed from Fido to roger as roger representative told me I could get a better deal on my four lines this is what I was try to accomplish as well . I changed over on the phone to a customer representative spending a lot of ower hour  time on the p...

Validation process when porting out

I tried activating my Roger’s number which I ported to a different network. I provided all documents for validation and they are still requesting for my bank statements. Why is that and is there no other option for the validation other than the bank ...

Dean8 by I've been around
  • 699 Views
  • 1 replies
  • 0 likes

Renewal

Been with Rogers since 2006 and cannot understand how they treat existing customers I am about to move 4 lines to Telus because Rogers don't care   **Labels Updated**    

Charging unreasonable amount

I wasn’t using my mobile no. From Dec 2023My number had lost.I hope this email finds you well.I don’t know how Roger’s is charging unreasonable money as I couldn’t use the services and now they sent the issue to collection centre.Approximately 6-7 mo...

Kalash by I've been here awhile
  • 1028 Views
  • 2 replies
  • 0 likes

Winback Opportunity?

I was very upset with Rogers for increasing my phone plan price 2 months after I signed up. Feels like I was lied to as a consumer for what I signed up for. I have ported out but the network is just stronger with Rogers. How does one get in touch wit...

Resolved! Paying my financing balance after cancelling my account

I just switched from rogers to Telus. But I still have two phones in credit in rogers. The first one I have a remaining balance of $280 and the second one I have a balance of $1500. So I was wondering if there is a way I can still pay those phones wi...

marieaimee by I've been around
  • 2609 Views
  • 3 replies
  • 0 likes

Switching to Fizz... What to do?

The end of the upfront edge date for my plan is May 13. However, I will be away in another country during that time, so I am planning to return the phone on an earlier date. It says I can upgrade and they will waive the amount left, however I do not ...

GabrielM1 by I've been around
  • 924 Views
  • 1 replies
  • 0 likes

30-day Satisfaction Guarantee Policy

Hi,I had taken Rogers connection recently on 18th Jan 2024 after porting to my old number based on certain conditions as agreed during our call, Interaction ID: I21xxxxxx52. I am not convinced with the services as agreed and faced connection issues a...

Poor Customer Service

I was rogers customer from 2 years and I was not treated well from the customer rep so I decided to move to another provider where I got really good offer.I am still using rogers wifi despite getting calls and offers from another provider and moreove...

Avreen by I've been around
  • 1439 Views
  • 2 replies
  • 1 likes

Resolved! Wait time to port back to Rogers

I've been with Fido for a year, then ported to Rogers and a month later, I ported back to Fido. Now, I see Rogers EPP are to my liking. So, the question is, how long do I need to wait before I can port back to Rogers?Thanks     ***Edited Labels***

samsvoc63 by I plan to stick around
  • 2403 Views
  • 4 replies
  • 0 likes

Horrible customer service

I been a customer of Fido/ Rogers for over 18 years. Today had to be the worse. I ported my number from Fido to Rogers and wanted to figure my final bill so I can close out my Fido. I called in and the person help me was horrible. I asked to transfer...

Tieee by I've been around
  • 1055 Views
  • 1 replies
  • 1 likes

Porting and Migration Issue From Shaw Mobility

I'm trying to take my daughters phone from Shaw to Virgin but there is an existing port from Freedom to Rogers because to the merger that is not allowing the porting to complete. Virgin tech says this needs to be cancelled for the port to go through ...

EWYYC by I've been here awhile
  • 2182 Views
  • 4 replies
  • 0 likes

Rogers MVNO, Phonebox: Porting out to Rogers

Apparently with Phonebox, the porting out (to Rogers) process is not typical.   As a Phonebox customer, we need to do an Ownership Transfer first.  There are multiple steps involved.    Could someone from Rogers chime in and explain how the process w...

Hmm by I'm a reliable contributor
  • 3833 Views
  • 3 replies
  • 0 likes
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