I upgraded my phone online 1 week ago today. I received my phone on the 28th of January. When I received my phone I did not receive the return kit for my old phone. I have a 600 upfront edge amount already on billed to me. I need the return kit so I ...
Ordered a new phone for my niece and received it this week. Now waiting on the return package so I can ship back the old phone. Received a phone call from Purolator advising that they couldn't deliver because Rogers provided an incomplete address an...
Hello everyone, The equipment return nightmare. Looks like this is a pretty common experience but I shipped my Ignite internet equipment, wires and all, at Canada Post on January 7th. Today, Jan 26th, I received an email saying that they di...
Hello, I have currently have a upfront edge device that ended on Dec. 26th but I was not able to return it however I upgraded to a new phone thru online. My question is I have the $600 upfront edge amount on my bill would I still be charged for the o...
How long does it take to get a refund? Its difficult to get through to speak to someone on the phone.
On December 7th, I purchased an iPhone case as a Christmas present and it was the incorrect size. On December 29, when I went to the Rogers store where I purchased it, they were unable to exchange it as they do not carry the case needed for the size ...