Rogers suspended my friend's line for non payment before the date of payment !!! Why ? She also has automatic payment enabled so there is zero reason why they would suspend the line without any heads up. The irony is that the bill is even higher th...
I had an issue initially adding my 9 digit account # to my online banking. I was told to go my bank for them to add it manually for me but I decided to explore further. I open the PDF of online bill and found a 11 digits account # which is to be used...
I am writing to express my deep disappointment and frustration regarding the unacceptable level of service I have experienced with my home internet connection provided by Rogers. As a resident in a condo building with a contractual agreement for inte...
Need to change my visa number as the old number was compromised ***Edited Labels***
We joined Rogers Ignite TV and Internet on Sept 17. I logged into my account which shows my first (and only) bill. The total on the bill is what was agreed upon in the contract however my total account balance showing on MyRogers TV/Internet page is ...
I accidentally paid my roger's bill twice (once manually, forgetting i had automatic payments setup) and now i'm sitting at a -140 account balance. Not a big deal if it'll just count as credit towards the next bill. Is that the case? ***ADDED LABEL...
People coming over from Shaw. You have to set up automatic billing. it is buried in the contract. I wasted over 2 hours trying to get the penalty billing of $5.60 reversed. 2 sets of 20 minutes on hold, then over an hour on chat with no success, ...
Hello, I have had an account sent to collections from many years ago. I was struggling financially at the time when I closed my account, but there was an outstanding bill for the equipment. I have returned the equipment, however I still have this c...
Hi, I have a balance owing and since I'm not able to pay it, what are my options? I do have a promise to pay setup for Feb 9, I just did that to extend my service another week! Please help **Added Labels**
Since August and home phone instal plus cobtact with the office of the Predent ( VK) plus 3 emails you need to check your files and payment.Check canceled acct starting with 7 . It recieved $300.00 on Dec 10. Then $55.00 to acct starting with 9. If I...
So since my house burned down and I havw called rogers and have told me there wasn't anything they could do for me-that regardless I need to pay for the requirement which is over $250. They expect for me to claim It oninsurance, but I didn't not have...
To demand autopayment registration to continue the plan of $0.00 for my phone plan that I was promised would continue is a violation of my financial privacy. I have been responsible to pay my bills since I have begun paying bills many, many years ag...
Rogers keep billing me twice. I pay my bill and my account says I still owe and they will charge me daily interest. I paid $580.00 in April because I paid four times and it’s still going on. I have spent hours one the phone but no help **Added La...
Hi I have a rogers account (rogers high speed internet only) and added rogers as payee in my new bank account only instead of entering my Rogers Account number i entered my Rogers Internet account number and made 2 online payments until I noticed th...
I ordered a phone from Rogers as a new customer but it was out of stock so Rogers cancelled my order and refunded my $672 deposit. I did not sign a contract or set up an services with Rogers. Little did I know that my nightmare was just beginning. J...
Hi,Everytime I try to set up an automatic payment on the Rogers bill and payment tab, I'm greeted with this screen. I clicked on the "See how to make an online payment option" and it didn't say anything about this issue.Also, I've tried to make the...
Is it only ME that has the following problem or have others experienced this as well? Ok so for the past few months I kept hearing from Rogers that they wanted to do whatever they could to help ppl through this difficult time (COVID19)...anyhow, I ha...
Is there a way to opt out of receiving text and email messages from Rogers every time I pay a bill? I do not want to receive these messages, especially to both text and email.
I canceled my account in early June and Roger's initially refunded me the unused days (because they took paymeny for the whole June through autopayment) by cheque which i deposit in August. Then in Sept Roger's sent me a bill to pay back the amount o...
My friend had an account with rogers but the visa details were mine. She did not pay her bills and account was handed over to collection agency. When they contacted me telling me about the bill and it will impact my credit score, I paid it right away...