Account Support
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Resolved! Charge off/ collections

My friend had an account with rogers but the visa details were mine. She did not pay her bills and account was handed over to collection agency. When they contacted me telling me about the bill and it will impact my credit score, I paid it right away...

Lack of Customer Service

Rogers won’t help users. I get a text every month saying they have received a payment from me. I no longer have rogers…….they refuse to stop sending the text……they say I am not the account holder so I can’t update the account……..they won’t tell me wh...

Help or support

I went through a half hour sign up yesterday with all my bank info so I would not have to fuss about that every month. Today I got an email saying there would be a statement coming every month so I can click on PAY Why can't this company keep track o...

Resolved! Payment Date

Hello.. Why do you keep changing the date payment is due every month? If the difference is only day or two I  wouldn't complain as much, but its been swinging to almost 2wks difference (example on month its due on 26th and the next month its due on  ...

plskalle by I've been here awhile
  • 1 replies

Resolved! Billing

Rogers keep billing me twice. I pay my bill and my account says I still owe and they will charge me daily interest. I paid $580.00 in April because I paid four times and it’s still going on. I have spent hours one the phone but no help     **Added La...

Trixie269 by I've been here awhile
  • 2 replies

Payment Posting Timelines

Can you explain why Rogers is the only one of my online bills that consistently takes 3-5 days to post my payment. I pay at a financial institution as I do with all my bills. Payment is credited the day I make it, the delay is on your side resulting ...

Caspenard by I've been here awhile
  • 4 replies

Resolved! Weird Billing and multiple accounts at my name

I have an account with services, but when I put my information it sends me to an account with NO services. At the same time I get bills to my email from a second account that are infinite times higher that the one that I contracted.Every time I call ...

Refund for Cancelled Services

I cancelled my home phone, internet and TV services on November 26, 2022 due to my condo building going with a bulk package from Bell. I cancelled before the billing date so I am owed $56.81. I was told a cheque for this amount would be mailed to me ...

caroline429 by I've been here awhile
  • 2 replies

One-time charges and credits

Hello,We are Ukranian Family and we took Rogers simcard in AirPort.We asked many time about first charge of sim card.Workers Said that we will not pay any money to sim card and also first month you dont need any payment but today ı can see in my Bill...

Mariia by I've been around
  • 1 replies


Tried today to pay at store..told outside on sidewalk thru PA that it would be 25 min wait. I could not wait….then called when got home on 611 line and was told by robot 2 1/2 hrs to 3 1/2 hrs wait. And they suggested a callback which I could not do....

Sparky3 by I've been around
  • 3 replies

Resolved! Paying my financing balance after cancelling my account

I just switched from rogers to Telus. But I still have two phones in credit in rogers. The first one I have a remaining balance of $280 and the second one I have a balance of $1500. So I was wondering if there is a way I can still pay those phones wi...

Harassed for 34 cents

Just came here to vent, I got my Rogers bill today, I always pay it as soon as I get it, it’s a actually due December 27th, on the bill they had a 34 cent discrepancy probably from last month, maybe I just didn’t enter it correctly when I paid. The p...

Unhappy426 by I've been here awhile
  • 5 replies

Change Billing Date

Just wondering if I can change the date they charge my card, I would prefer to have it taken out closer to when I get paid instead of a couple days prior to payday. Thanks!     ***Added Labels***

Unreturned Equipment Charge

So since my house burned down and I havw called rogers and have told me there wasn't anything they could do for me-that regardless I need to pay for the requirement which is over $250. They expect for me to claim It oninsurance, but I didn't not have...

Resolved! Multiple Payments Made in Error

Hello, if I had an account in the amount of $500, and the transaction went through 2 times, can I get my $500 back to the card?       ***Edited Labels***

Danyl by I've been around
  • 1 replies

Old Rogers account on my credit report

Hello,I have been trying to get assistance regarding a Rogers account that is showing on my credit report. I have called numerous times and have spent countless hours trying to get help by calling customer service and I get disconnected EVERY time, p...

asr1 by I'm here a lot
  • 6 replies