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account suspension

I am writing to express my deep disappointment and frustration regarding the unacceptable level of service I have experienced with my home internet connection provided by Rogers. As a resident in a condo building with a contractual agreement for inte...

Resolved! Paying my financing balance after cancelling my account

I just switched from rogers to Telus. But I still have two phones in credit in rogers. The first one I have a remaining balance of $280 and the second one I have a balance of $1500. So I was wondering if there is a way I can still pay those phones wi...

Resolved! line suspended before payment date

Rogers suspended my friend's line for non payment before the date of payment !!!  Why ? She also has automatic payment enabled so there is zero reason why they would suspend the line without any heads up.  The irony is that the bill is even higher th...

whysomuch by I've been here awhile
  • 190 Views
  • 1 replies
  • 0 likes

Adding payee on online banking

I had an issue initially adding my 9 digit account # to my online banking. I was told to go my bank for them to add it manually for me but I decided to explore further. I open the PDF of online bill and found a 11 digits account # which is to be used...

Fmguycan by I've been around
  • 340 Views
  • 1 replies
  • 3 likes

Resolved! Payment

Need to change my visa number as the old number was compromised       ***Edited Labels***

Clarice-87 by I've been here awhile
  • 202 Views
  • 1 replies
  • 0 likes

Rogers Double Billed Me

We joined Rogers Ignite TV and Internet on Sept 17. I logged into my account which shows my first (and only) bill. The total on the bill is what was agreed upon in the contract however my total account balance showing on MyRogers TV/Internet page is ...

ellejay18 by I've been here awhile
  • 1816 Views
  • 9 replies
  • 2 likes

Resolved! Negative Account balance

I accidentally paid my roger's bill twice (once manually, forgetting i had automatic payments setup) and now i'm sitting at a -140 account balance. Not a big deal if it'll just count as credit towards the next bill. Is that the case?   ***ADDED LABEL...

Automatic Billing

People coming over from Shaw.  You have to set up automatic billing.  it is buried in the contract.  I wasted over 2 hours trying to get the penalty billing of $5.60 reversed.  2 sets of 20 minutes on hold, then over an hour on chat with no success, ...

walterw by I've been around
  • 211 Views
  • 1 replies
  • 0 likes

Collection Issue

Hello,   I have had an account sent to collections from many years ago. I was struggling financially at the time when I closed my account, but there was an outstanding bill for the equipment. I have returned the equipment, however I still have this c...

nkarpi by I've been around
  • 229 Views
  • 1 replies
  • 0 likes

Suspend account with balance owing

Hi, I have a balance owing and since I'm not able to pay it, what are my options? I do have a promise to pay setup for Feb 9, I just did that to extend my service another week! Please help     **Added Labels**

JimTheo by I've been around
  • 398 Views
  • 1 replies
  • 1 likes

Payment Dec10

Since August and home phone instal plus cobtact with the office of the Predent ( VK) plus 3 emails you need to check your files and payment.Check canceled acct starting with 7 . It recieved $300.00 on Dec 10. Then $55.00 to acct starting with 9. If I...

Quinny by I'm here a lot
  • 376 Views
  • 2 replies
  • 0 likes

Unreturned Equipment Charge

So since my house burned down and I havw called rogers and have told me there wasn't anything they could do for me-that regardless I need to pay for the requirement which is over $250. They expect for me to claim It oninsurance, but I didn't not have...

Mandatory autopayments

To demand autopayment registration to continue the plan of $0.00 for my phone plan that I was promised would continue is a violation of my financial privacy.  I have been responsible to pay my bills since I have begun paying bills many, many years ag...

Ellimac69 by I've been around
  • 266 Views
  • 1 replies
  • 0 likes

Resolved! Billing

Rogers keep billing me twice. I pay my bill and my account says I still owe and they will charge me daily interest. I paid $580.00 in April because I paid four times and it’s still going on. I have spent hours one the phone but no help     **Added La...

Trixie269 by I've been here awhile
  • 1724 Views
  • 7 replies
  • 0 likes

Resolved! Made a Payment to the Wrong Account

Hi I have a rogers account (rogers high speed internet only) and added rogers as payee in my  new bank account only instead of entering my Rogers Account number i entered my Rogers Internet account number and made 2 online payments until I noticed th...

pleblanc19 by I've been around
  • 4133 Views
  • 8 replies
  • 0 likes

Payment tabs just aren't working...

Hi,Everytime I try to set up an automatic payment on the Rogers bill and payment tab, I'm greeted with this screen.   I clicked on the "See how to make an online payment option" and it didn't say anything about this issue.Also, I've tried to make the...

Rogers.png rogersonlinepayment.png rogersonlinepayment(viabank).png
huyanh21 by I've been around
  • 585 Views
  • 2 replies
  • 0 likes

Late Payment Fees

Is it only ME that has the following problem or have others experienced this as well? Ok so for the past few months I kept hearing from Rogers that they wanted to do whatever they could to help ppl through this difficult time (COVID19)...anyhow, I ha...

Resolved! Rogers billed me on an account that was canceled 3 months ago

I canceled my account in early June and Roger's initially refunded me the unused days (because they took paymeny for the whole June through autopayment) by cheque which i deposit in August. Then in Sept Roger's sent me a bill to pay back the amount o...

Sandrafms by I've been here awhile
  • 801 Views
  • 2 replies
  • 0 likes
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