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Forum Posts

Receiving Payment Reminder When Payment Was Already Made

I wonder if someone from Rogers reads these forums. Can you stop the nonsense please? Close to the due date, after the bill is paid and the balance is zero I get these emails "This is a friendly reminder that there is a balance on your bill due , for...

luser by I've Been Here Awhile
  • 56 Views
  • 2 replies
  • 0 likes

Account cancelled but sent to collections

I sent the message below to the credit agency that was contacting me. I contacted Rogers, at the credit companies suggestion. Eventually I was given an email address to contact Rogers accounts. This was the result- From: Sent: November 17, 2021 12:17...

Annoyed6 by I've Been Around
  • 40 Views
  • 1 replies
  • 0 likes

Miscellaneous Charges on Closed Account

Rogers re-opened a closed account of mine and added miscellaneous charges 6 months after I closed it: Hello, so rogers added 196$ of miscellaneous adjustments to my account after being closed for 6 months while I had an active account at the time wit...

codyvdv by I've Been Here Awhile
  • 122 Views
  • 1 replies
  • 0 likes

Credit

I wnent to bank they told i have $7000 credit balance but on my rogers app ther is no any balance due i paid time to time not i talked to rogers by online chat they said there is 2 account with same id with billing address i am calling to validation ...

Final Balance & Payment After Cancelling

My billing cycle starts every 4th of the month - i canceled my services on the 8th of September. I did not pay the full amount as i heard a lot of issues about the refund. How can i pay the pro-rated amount.?? I've been calling CSR almost everyday, a...

joray by I've Been Here Awhile
  • 403 Views
  • 2 replies
  • 0 likes

Resolved! Device Down Payment Dispute

I recently moved from Telus to Rogers with new plan - 15GB Rogers Infinite plan with Device Financing on Jun 18, 2021. I made an upfront down payment of $271.20 (including taxes) on the same day (Jun 18, 2021) as part of the order to Rogers Communica...

ygsk18 by I've Been Here Awhile
  • 446 Views
  • 2 replies
  • 0 likes

Unreturned Equipment Charge

So since my house burned down and I havw called rogers and have told me there wasn't anything they could do for me-that regardless I need to pay for the requirement which is over $250. They expect for me to claim It oninsurance, but I didn't not have...

Resolved! Charged twice for phone upgrade via Rogers Direct

Hi. I recently (June 2nd) upgraded my phone through the Rogers preferred program (corporate discount program) with Rogers Direct (online ordering portal for Rogers preferred program). I chose to pay for the phone upfront through the Rogers direct por...

Sonag by I've Been Here Awhile
  • 552 Views
  • 3 replies
  • 0 likes

Negative Balance on Account.

I’m new to Rogers. I called and ordered 2 phones , pay a monthly fee for them and the plans together, I logged into my Rogers account and there was a negative 50$ charge in my account. Now I just ordered these phones 2 days ago, still haven’t receive...

Have MyRogers Account, Cannot View Bills

So I have never addressed this issue before, since I have switched to e-billing. I cannot view any bills (.pdf) on MyRogers Account. How can this be fixed? I can always see amount due and pay the bill itself, it is not until now I want to see informe...

Romhill by I've Been Around
  • 531 Views
  • 1 replies
  • 0 likes

Credit to account for Rogers error

I have been trying to get a credit owing to us for a Roger’s error. I have called 6 times. Everyone has been polite and has verified that the funds are owing to us but no one can get the funds processed back to our account. I usually wait 2 plus hour...

Mecca18 by I've Been Around
  • 368 Views
  • 1 replies
  • 0 likes

Reactivate Service

how do i restart my account, i already settled the payment before they closed myaccount. *Labels Added*

Late Payment Fees

Is it only ME that has the following problem or have others experienced this as well? Ok so for the past few months I kept hearing from Rogers that they wanted to do whatever they could to help ppl through this difficult time (COVID19)...anyhow, I ha...

Resolved! Made changes in the app but billing never changed

April 23rd I made changes in the app that showed my bill would be halved. 1 month later nothing changed, tried again and same result. I called in and they had to do it themselves. How do I get paid back the difference for the bill I was expecting? *A...

Neale by I've Been Around
  • 632 Views
  • 1 replies
  • 0 likes

Resolved! Bill Payments are not being Received

Beware guys.Rogers coredit dept calling me for delayed payment where as I have paid full amount. I have paid more than I owe to rogers and still they are asking past due.Spent 2 hours on argument and they realize their mistake but not ready to accept...

Mahenddra by I've Been Around
  • 802 Views
  • 1 replies
  • 0 likes

Resolved! Change Billing Cycle Date to Align with Payment Schedule

Before I contact account support I thought I would post my question here. Is it possible to have your bill due date changed to something which would tie in better with the time of the month you receive your funds? Anyone had any experience with doing...

Webster01 by I Plan to Stick Around
  • 2371 Views
  • 3 replies
  • 0 likes

Resolved! Made a Payment to the Wrong Account

Hi I have a rogers account (rogers high speed internet only) and added rogers as payee in my new bank account only instead of entering my Rogers Account number i entered my Rogers Internet account number and made 2 online payments until I noticed tha...

pleblanc19 by I've Been Around
  • 1860 Views
  • 6 replies
  • 0 likes
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