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Forum Posts

Discrimination on Family Status

I tried to change my plan online. I have done this many times before without issues. I was told I need to revalidate my passcode, however I am.on maternity leave. I emailed tfedgovidv@rogersdirect.ca and didn't receive a reply until the next day. Of ...

Emilyk35 by I've been here awhile
  • 379 Views
  • 2 replies
  • 0 likes

Customer Retention Call Back

Hi, I received a call from Shannon regarding a rogers win back. I accepted the offer and the plan was sent in and my service was suppose to be reactivated. Nothing was reactivated. Unfortunately, the call dropped and she said she did everything and t...

pinns by I've been around
  • 444 Views
  • 1 replies
  • 0 likes

Unable to Suspend RPP line

I just suspended and reactivated my sister’s number for 2 months as she was out of the country that is linked to my account. I reached out asking for a temporary suspension of mine and was refused. It doesn’t say anywhere that RPP plans cannot be pau...

Resolved! Reinstate Services Early While on Temporary Suspension

I was wondering how early of a notice do I need to give Rogers to reinstate my internet after a temporary hold? Originally n my back to service date was set as April 8, but I may need to reinstate it a few days earlier than that - just not sure the e...

Seininya by I plan to stick around
  • 2470 Views
  • 3 replies
  • 0 likes

Resolved! How do you reach Rogers Management?

Joined Rogers 10 days ago.  Cannot set up @rogers email due to some issue with getting back my old rogers address.  I have 2 case numbers and no one ever responds.  When I chat they say they are working on it. I want to call Rogers's Management but l...

cmcgregor2 by I've been around
  • 1298 Views
  • 2 replies
  • 0 likes

Resolved! Reactivating Wireless Service After Temporary Suspension

Hello,  I'm going back to Canada in July, so I would like to reactivate my phone number since I suspended it  while I was outside of Canada.  Could anyone tell me where I can reactivate my number ,please? Thank you.    **Labels Added**  

User2305959 by I've been here awhile
  • 2128 Views
  • 1 replies
  • 0 likes

Rogers account canceled unexpectedly

I had recently called to ASK about moving procedures (not to schedule a move) and the representative I spoke to told me to call back closer to the move date. A few weeks a later, I receive my bill and it has an extra $80, so I called to ask why it wa...

lcousins by I've been around
  • 2426 Views
  • 4 replies
  • 0 likes

No Service

I feel like I’ve been very patient but it’s now day 14 no service. Billing all paid the whole time. Waiting for back end to close all my tickets before they say it will work and apparently every time I call they open a new ticket but they won’t give ...

Resolved! Cable & Internet Account Reactivation

I'm looking to reconnect cable and internet at a home that has previously disconnected but has your set up. Is this something you're able to do without coming to the home?     ***Added Labels***

Kbarnett81 by I've been around
  • 1652 Views
  • 1 replies
  • 0 likes
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