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Forum Posts

Contacting the fraud department

My boyfriend waited 45 minutes in a store for service and got fed up, went home and made an online order instead, wanting to switch from Bell after I told him about Rogers being a good company.  They cancelled his order without notice.  He chatted on...

I don’t get any email after my order confirmation

I purchased the device on Dec 20 and got an email confirmation right after but till now I don’t see anything else. When I purchased on web it said the device is standard ship 2-5 days as its available in stock. What can I do now ?My previous order ta...

Haiquangdu by I've been here awhile
  • 6 replies

Resolved! Device Protection Plan

Hi I have worse experience my phone was stolen in Costco and tried to call on the number 1-855-877-3887 submit my claim and explain all situation to the retail rogers and they give us new sim but they refused and I have again escalate this on this nu...

Aisham786 by I've been here awhile
  • 31 replies

EXTREMELY unhappy with Likewize Device Protection

The insurance company contracted by Rogers is utterly useless. They are unprofessional, lie and do not work at resolving any sort of issue.    I has my phone stolen on December 29, 2022. Stolen from my table while out. the venue, and the company i wa...

jclarke86 by I've been here awhile
  • 11 replies

Resolved! Express pickup

I ordered a phone for express pick up. I got the confirmation email with the order number. I have heard nothing since receiving the email and I tried calling the location for pickup but there was no answer.     ***Edited Labels***

Mrtimms74 by I've been around
  • 2 replies

Resolved! Unlock my phone!

I switched carriers two hours ago and my phone is still locked to Rogers. Why? I bought the phone outright, with no wireless plan attached. But Rogers locked it up. Now I need it unlocked and of course they are nowhere to be found. Support site says ...

SaladGoat by I've been here awhile
  • 5 replies

Brand new phone bought at Rogers store BLACKLISTED

I do not understand how a brand new phone I purchased from the Rogers store ends up blacklisted and I’m told they need to “investigate”.  I bought it 2 weeks ago.  Just two weeks ago brand new… I went back to the store with my receipt in hand and the...

crossb75 by I've been here awhile
  • 4 replies

Rogers blacklisted my brand new iPhone

I recently upgraded my phone to iPhone 15 plus through the Rogers upfront edge program. I have been using said new phone for over a month with no issues. I was travelling 2 days ago when I lost service. Stopped at a random McDonald’s on the side of t...

Resolved! how do I remove device protection plan from wireless add on

im paying for device protection plan for my cell & dont need it so is it possible to remove it online from the rogers website or will i have to call to get it removed. ive tried to find where to do it online but cant seem too.     ***Added Labels***

yaaaa9 by I'm here a lot
  • 4 replies

Resolved! Unhappy with Likewize's Support

Hi all, dont know if this is the right place to post this question or not, but I really need help. I have premium device protection from likewize and I lost my phone about a week back. I put in a request for lost phone but my claim was denied. From t...

priyanaidu by I've been around
  • 17 replies

Data Overusage Credit Request

I tried to request for a reversal of my apparent overuse of data. I am a senior citizen who is not very knowledgeable about the features of my mobile phone. I have been a loyal customer for 3 years and it is just now that I have an apparent overuse o...

Mobile Device Cancelled

Mobile Device order keeps getting cancelled.I have been trying to get answers, i keep getting the run around, passed on to someone else, and go to the bottom of the list everytime.   I am on the phone for hours on end and no one answers the phone.   ...

Why do Rogers stores exist???

I have been with Rogers for over 25 years and have never been treated as poorly as today? What do your stores exist for??? I ring the doorbell to get in and some young woman tells me to call customer to pay off my phone/device. I said that I would li...

Likewize Experience with my stolen phone

My iPhone 15 Pro Max got stolen on Jan 10th and beside the fact that Likewize rejected my claim and they were very rude on the phone, and the representative told me its okay to ahead and cancel my contract, they twice mentioned that the SIM card was ...

Paying off device balance early

I want to pay off my Apple Watch early. I have 6 months left on the financing. Is there a way to pay it off fast without having it added to my next bill? Thank you  

blumisty by I've been here awhile
  • 1 replies

Unable to Upgrade to a S24 Ultra on a RPP Account

I've called so many times to get it sorted as I wanted to take advantage of the pre order offers for s24 ultra. I'm on a rpp account just recently signed up for the program. Before signing up it was allowing me to renew my contract for the s24 ultra ...

Did a trade in November and still nothing back from Likewise

I sent my phone to Likewise in November and never heard back. They received the phone but have not done anything with it. I emailed them because I can't find a number and keep getting replied with "waiting on warehouse for update".  To make it worse ...

Skang by I've been around
  • 1 replies

Hardware Upgrade Customer Service Issues

On 12/23/24 I attempted to upgrade my phone online. Without warning, my account was suspended due to what was assumed to be fraudulent activity. This required me to visit a Rogers store to sort out the situation. As a result, the phone I ordered was ...