Account Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

unhappy with likewize

I am writing to file a complaint against my replaced device.I lost my device which was iPhone 14 plus, Midnight Black, 128gb. As per the protection plan, I got a replacement device.Now this device is NOT iphone 14 plus; infact it is a iphone 13, midn...

Original bill of sale

Hi, how are you. My name is Hitesh D and i am the rogers customer and. I bought the phone from rogers at 4th jan 2023 which make and model is iphone 14 pro and i got insurance plan from you guys with likewize but unfortunately i lost my phone on 28th...

EXTREMELY unhappy with Likewize Device Protection

The insurance company contracted by Rogers is utterly useless. They are unprofessional, lie and do not work at resolving any sort of issue.    I has my phone stolen on December 29, 2022. Stolen from my table while out. the venue, and the company i wa...

jclarke86 by I've Been Here Awhile
  • 3 replies

Unhappy with Likewize's Support

Hi all, dont know if this is the right place to post this question or not, but I really need help. I have premium device protection from likewize and I lost my phone about a week back. I put in a request for lost phone but my claim was denied. From t...

priyanaidu by I've Been Around
  • 6 replies

Upfront Edge Return Kit Not Received

I upgraded my phone online 1 week ago today. I received my phone on the 28th of January. When I received my phone I did not receive the return kit for my old phone. I have a 600 upfront edge amount already on billed to me. I need the return kit so I ...

Melsuth37 by I've Been Around
  • 1 replies

Device Protection Plan

Hi I have worse experience my phone was stolen in Costco and tried to call on the number 1-855-877-3887 submit my claim and explain all situation to the retail rogers and they give us new sim but they refused and I have again escalate this on this nu...

Aisham786 by I've Been Here Awhile
  • 4 replies

Resolved! Return Kit

Hi there! So I upgraded from my iPhone 12 Pro on Black Friday to an iPhone 14 Pro Max, the phone just came in the main today, however I still do not have a return kit, nor any emails for it for that matter. This is concerning me due to the fact that ...

Proof of Purchase

HelloI have lost my phone and working with likewise to claim my phone. I received order agreement online which does not have IMEI of phone but have my name , device , purchase amount and proof of purchase I received with shipping box does not have pu...

AS93 by I've Been Here Awhile
  • 4 replies

Upfront edge bill

Hello, I have currently have a upfront edge device that ended on Dec. 26th but I was not able to return it however I upgraded to a new phone thru online. My question is I have the $600 upfront edge amount on my bill would I still be charged for the o...

Switching to Rogers Has Been A Nightmare

I've recently switched from Freedom to Rogers and so far my experience has been an absolute nightmare... Here's a list of all my unresolved issues that I need fixes for:1. I'm on a 5G Infinite plan, but I'm not even getting 5G data anywhere I go. I'm...

tvnkg by I've Been Here Awhile
  • 5 replies

Win back team Scam

Got a call from a win back team and they gave me a good offer, “almost too good to be true”.The sent over the wrong color and memory of the iphone, called multiple times and the agents left multiple messages for the winback team. No luck. Eventually ...

Moe56 by I've Been Around
  • 3 replies

Upfront Edge Return Question

Hello. My current Upfront Edge Contract expires on Feb. 3rd. Decided to call and order the return kit. The return kit arrived and read the instructions. It says that I have a week to ship it before I get charged. Can I hold on to the return kit and s...

Device Upgrade - Feedback

Not very happy with latest interaction: I ordered a Galaxy fold 4 a week ago, I noticed the next day it went to back order status . I contacted an agent and they informed me it would take 2 weeks. I then get an email stating it would be 4 weeks. Sigh...

Debgates by I've Been Here Awhile
  • 1 replies

Likewise Device Protection ( Fraud )

I lost my phone on 26th of December and went to Rogers retail store to file a service request.I explained them the whole issue. And what happened next is that the claim was rejected after a day without any solid basis of rejection.Basis of rejection ...

Gsj by I've Been Around
  • 1 replies

Courtesy phones no longer exist?

The website clearly states we supply courtesy phones while yours is being repaired. But when you talk to any Rogers store or worker they say they don't do loaners or courtesy phones. So ppl are expected to buy a new phone or go completely without whi...

holyjay by I've Been Here Awhile
  • 1 replies

Financing Promo Credit

I have searched my bill and account high and low to find where it would say when my financing credit will end and still have no idea. I’ve seen on the forum that it can be found in the fine print of your bill but I’ve read every part of it. I realize...

jv97 by I've Been Here Awhile
  • 5 replies

Missing Down Payment

I am coming to the end of my upfront edge plan and am trying to upgrade my phone. I had a message that I needed to pay 40% down. Anyways… I ordered my phone, made the down payment and then the system glitches.I checked my bank, money came out, order ...

Mgagnon79 by I've Been Around
  • 2 replies

I don’t get any email after my order confirmation

I purchased the device on Dec 20 and got an email confirmation right after but till now I don’t see anything else. When I purchased on web it said the device is standard ship 2-5 days as its available in stock. What can I do now ?My previous order ta...

Haiquangdu by I've Been Here Awhile
  • 3 replies