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iPhone backorder

I ordered my IPhone 16 Pro 2 just over 2 weeks ago and it said in stock at time , but few days after it said backorder. Still says same . Just wondering if anyone knows how long they’re backordered for or how long anyone else had to wait . It’s a lit...

denisehath by I've been here awhile
  • 182 Views
  • 1 replies
  • 0 likes

Resolved! Save & Return deadline

So I will be out of the country but returning the day after my Save&Return deadline. I have many questions so I'll apologize upfront. (1) Is there any grace period if I choose to simply return the phone? (2) If I Do get another phone (either finance ...

Irish6240 by I plan to stick around
  • 7423 Views
  • 19 replies
  • 0 likes

Samsung Galaxy s22 Ultra

I ordered a burgundy Samsung Galaxy s22 Ultra over a month ago. I got the order confirmation email but can't find my order anyway. I'm not sure if it actually got ordered or not. Is it on back order?   **Labels Updated**    

ACP31 by I've been around
  • 205 Views
  • 1 replies
  • 0 likes

Resolved! how do I remove device protection plan from wireless add on

im paying for device protection plan for my cell & dont need it so is it possible to remove it online from the rogers website or will i have to call to get it removed. ive tried to find where to do it online but cant seem too.     ***Added Labels***

yaaaa9 by I'm here a lot
  • 24132 Views
  • 7 replies
  • 3 likes

EXTREMELY unhappy with Likewize Device Protection

The insurance company contracted by Rogers is utterly useless. They are unprofessional, lie and do not work at resolving any sort of issue.    I has my phone stolen on December 29, 2022. Stolen from my table while out. the venue, and the company i wa...

jclarke86 by I've been here awhile
  • 20248 Views
  • 23 replies
  • 11 likes

Resolved! Escalating an issue with Office of the President

Trying to upgrade iPhone & plan for well over 2 months. Escalated issue twice to Office of the President since Feb. 1/24. Rogers agents promised someone will call back in 3-5 days. It's already been two weeks and still no calls from Rogers. How long ...

blook by I've been here awhile
  • 6489 Views
  • 14 replies
  • 2 likes

Resolved! Likewise Device Protection

I lost my phone on 26th of December and went to Rogers retail store to file a service request.I explained them the whole issue. And what happened next is that the claim was rejected after a day without any solid basis of rejection.Basis of rejection ...

Gsj by I've been around
  • 12379 Views
  • 19 replies
  • 2 likes

Resolved! Express pickup

I ordered a phone for express pick up. I got the confirmation email with the order number. I have heard nothing since receiving the email and I tried calling the location for pickup but there was no answer.     ***Edited Labels***

Mrtimms74 by I've been around
  • 3423 Views
  • 4 replies
  • 1 likes

Unable to Set Up Cellular Service for Apple Watch

It kept giving me error and would not move forward. Call the store and tech support but been kicked back forth between them. So frustrating. Everytime call ing tech support line, it took me an hour to be connected. Never thought. This can be so compl...

IamWind by I've been here awhile
  • 1047 Views
  • 5 replies
  • 1 likes

Resolved! Save & Return (formerly Upfront Edge) Return Kit Not Received

I upgraded my phone online 1 week ago today. I received my phone on the 28th of January. When I received my phone I did not receive the return kit for my old phone. I have a 600 upfront edge amount already on billed to me. I need the return kit so I ...

Melsuth37 by I've been around
  • 7220 Views
  • 11 replies
  • 0 likes

Rogers Galaxy Watch LTE plan does not work

I have had multiple interaction with Rogers Retail Store and Technical support(including manager escalation) but after 6 visit to the store and 5 phone call with technical support it is not resolved. Both of them are just passing the ball to each oth...

KTfN7yIj by I plan to stick around
  • 18488 Views
  • 79 replies
  • 2 likes

Resolved! Contacting the fraud department

My boyfriend waited 45 minutes in a store for service and got fed up, went home and made an online order instead, wanting to switch from Bell after I told him about Rogers being a good company.  They cancelled his order without notice.  He chatted on...

Resolved! Moving to an Area Without Coverage

I have a Rogers wireless plan with I think just over a year left but I'm moving from Southern Ontario to a community in north Nunavut where the Rogers coverage is almost non-existent. Is there language in Rogers contracts to cancel my service and giv...

kgrant1 by I've been around
  • 2789 Views
  • 3 replies
  • 0 likes

Complaint about Likewize

Hello Team,   I’m reaching out about my recent claim for my lost phone. Despite paying insurance premiums to Rogers, I’m not getting any help. Rogers directed me to Likewize, but your team says the decision is final and can’t be escalated or re-submi...

Charged $2137 when i have no service with Rogers

I bought an Apple 15 premium from Rogers on August 28,returned it on Sept 4th, got a confirmation email that it was received on Sept 9th, yet Rogers just collected $2137.62 from my account. This is my mortgage payment and needs to be returned immedia...

QueenTeejay by I've been here awhile
  • 596 Views
  • 2 replies
  • 0 likes

Phone return and upgrade

Hello. My save and return contract expired last month and I wanted to return my current phone for a newer one. I was wondering how long after my contract expires can I return and upgrade my phone. Like what’s the window to return my phone after the c...

Device Protection

If I cancel Roger’s device protection can I still get apple care plus? I just purchased my iPhone from Roger’s and the device protection plan. The option to purchase apple care the shows up in the settings has disappeared.       ***Edited Labels***

Waynebob by I've been around
  • 1449 Views
  • 4 replies
  • 0 likes

Likewise Device protection

I am writing to express my profound frustration regarding the service request I filed two weeks ago. Despite my continuous follow-ups, I have yet to receive the replacement device that was promised to me. Every day, during my calls with Likewise, I a...

Info about my contract with Rogers.

Ok I was wondering! What happens when my contract with Rogers ends. Can I goto a Rogers outlet and sign another 2 year contract as long as I pay my bill in the current contract. Someone called me from Rogers and said I'm only paying $40.00 for my nex...

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