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Brand new phone bought at Rogers store BLACKLISTED

I do not understand how a brand new phone I purchased from the Rogers store ends up blacklisted and I’m told they need to “investigate”. I bought it 2 weeks ago. Just two weeks ago brand new… I went back to the store with my receipt in hand and they ...

crossb75 by I've Been Here Awhile
  • 491 Views
  • 2 replies
  • 0 likes

A free tablet which is not free and illegal charges

I am here to launch an official complaint , It is about Rogers sending me tablets which I did not ask for and after 2 years of me not using the tablets or the lines associated to them , Rogers start charging me for the data usage , Which I never used...

10 Days to Deliver a Cell?

The ad said, "Get your phone as soon as SAME DAY! Some restrictions apply, and could be 1-2 business days. I am now at day 10 waiting on a new phone I needed to start my new job 2 days ago. How silly do I look telling my boss continually that I am st...

Unhappy with Likewize's Support

Hi all, dont know if this is the right place to post this question or not, but I really need help. I have premium device protection from likewize and I lost my phone about a week back. I put in a request for lost phone but my claim was denied. From t...

Financing Promo Credit

I have searched my bill and account high and low to find where it would say when my financing credit will end and still have no idea. I’ve seen on the forum that it can be found in the fine print of your bill but I’ve read every part of it. I realize...

jv97 by I've Been Here Awhile
  • 268 Views
  • 3 replies
  • 0 likes

Resolved! Upfront Edge - Returning Phone at the Term-end

Iphone XR Broken Screen: So recently my brother broke his screen, I still have 15 months to pay for it. After 15 months, can I still give it back even if its screen is broken? It's still 100% working though. *Added Labels*

nisdl by I've Been Around
  • 720 Views
  • 1 replies
  • 0 likes

Device Financing + Plan Fee

Okay, this is confusing. Yesterday I received a call from Rogers recommending a device upgrade. The person on the phone told me that I would receive a new phone on my plan as my old device was paid in full. When I opted to choose a device I confirmed...

How do I get in touch with someone from the Fraud Department?

I recently made an address change in the wireless account profile. Then place an order of new phone. Two days after I received an email saying I needed to wait 3-4 weeks for backorder. Then I contact a representative via phone, she suggested I switch...

ResUC by I've Been Around
  • 1545 Views
  • 1 replies
  • 0 likes

Resolved! Business blocking certain providers

Hello I have a work phone from Rogers and recently stopped receiving texts messages from a certain provider. Being a business phone could my company block out incoming texts from providers, I am still able to send texts but dont receive them ***Added...

Bob012 by I've Been Around
  • 256 Views
  • 1 replies
  • 0 likes

Resolved! Device Down Payment Dispute

I recently moved from Telus to Rogers with new plan - 15GB Rogers Infinite plan with Device Financing on Jun 18, 2021. I made an upfront down payment of $271.20 (including taxes) on the same day (Jun 18, 2021) as part of the order to Rogers Communica...

ygsk18 by I've Been Here Awhile
  • 578 Views
  • 2 replies
  • 0 likes

Resolved! Unlock my phone!

I switched carriers two hours ago and my phone is still locked to Rogers. Why? I bought the phone outright, with no wireless plan attached. But Rogers locked it up. Now I need it unlocked and of course they are nowhere to be found. Support site says ...

SaladGoat by I've Been Here Awhile
  • 616 Views
  • 3 replies
  • 0 likes

Tablet Scam

My Wife Called Rogers because our monthly Bills are $500 month, and we need to find a way to cut costs during tough economic times. She was scammed into taking a new Contract for a tablet that she doesn't even want, and the person said it was part of...

BarrieMax by I've Been Here Awhile
  • 956 Views
  • 6 replies
  • 0 likes

Unreturned Device Charge Dispute

I had shipped/returned a faulty Xs Iphone after receiving my new one back in October/20. I am pretty confident I followed the tracking # and found the phone to arrive back at the Rogers depot so I figure why worry right? Well I get my bill for Decemb...

gerrybert by I've Been Around
  • 893 Views
  • 5 replies
  • 0 likes