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Forum Posts

Why is it so difficult to have a technician just show up?

I'm trying to navigate my parent's home move to and new installation (TV/Phone/WiFi). We notified Rogers well in advance of the move date, secured a new Telephone number, then we gave the new telephone number to the family's Doctors, Dentist, lawyers...

kapo by I've Been Around
  • 306 Views
  • 4 replies
  • 0 likes

Resolved! Triton Global - Third Party Charges

I just had to pay 90$ extra on my September bill for two calls billed by a company called Triton Global for third party calls. I did not make these calls. I feel I have been victimized by both Triton Global and Rogers. I was basically called a liar b...

$99.99 Ignite 500u with Flex 5 and Disney+ not available?

I'll try to keep this short.I called in to cancel my home services as I've found better prices elsewhere. When the rep proceeded to look for something better for me, he gave me a quote for Ignite 150u with Flex 10 for $125. But I found another deal o...

LRod by I've Been Here Awhile
  • 273 Views
  • 4 replies
  • 0 likes

Home Phone Disconnected After Updating Plan…

My mother’s promotion was about to expire last month, so she called Rogers asking if someone could help her to keep her existing services at a comparable rate.  After much back and forth, someone was able to assist and she was told that the only chan...

KSH4JMH by I've Been Here Awhile
  • 262 Views
  • 5 replies
  • 0 likes

Resolved! Reinstate Services Early While on Temporary Suspension

I was wondering how early of a notice do I need to give Rogers to reinstate my internet after a temporary hold? Originally n my back to service date was set as April 8, but I may need to reinstate it a few days earlier than that - just not sure the e...

Seininya by I'm Here A Lot
  • 344 Views
  • 1 replies
  • 0 likes

Resolved! locating phone modem in apartment

I cancelled my Rogers home phone and TV service because I moved to a different apartment building. I returned the TV box. Rogers wants the phone modem returned but I can't find it in the apartment. Would it be somewhere else in the apartment building...

tk160 by I've Been Here Awhile
  • 923 Views
  • 3 replies
  • 0 likes

No senior discount on landline

Why is there no senior discounts??? Grandfather has landline wired to Lifeline therefore no incoming or outgoing calls. Wireless for Lifeline is not an option due to community he lives is Rogers signals are not reliable. Already tried it. Why is ther...

Delay in Home Phone Number Change

Very bad customer service. My Rogers landline number is being used fraudently by a debtor on the run. On the 14 July I reported this and was given a new number. Wonderful!! Except I'm still waiting for my number to be changed over.Thinking of going t...

Sherry53 by I've Been Here Awhile
  • 646 Views
  • 2 replies
  • 0 likes

Resolved! How Can I Cancel Home Phone Service?

How do I cancel a home phone to which I have never used, but yet my account is being charged almost $15 every month.It's worst enough to see a monthly billing of over $300, my car payment and insurance doesn't even come close to that amount.     **La...

Aileenc by I've Been Here Awhile
  • 1496 Views
  • 3 replies
  • 0 likes

Resolved! Confirm Installation & Location of Home Phone Modem?

So few year ago I signed up for the bundle promo to take advantage of a cheaper price vs getting only cable/internet separately. I already had a home phone through another provider so basically we weren't going to use Rogers home phone. Now I'm about...

hotrain by I've Been Here Awhile
  • 1519 Views
  • 5 replies
  • 0 likes
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