Account Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Customer Retention - Ignite Legacy vs Ignite

Trying to type this up in a calm fashion as I don't want to appear overly angry or disappointed with Rogers, as I usually am. Outside of the many issues I've had over the years, recent interactions with Rogers has not been uniform. Just spent last fe...

kstah by I plan to stick around
  • 176 Views
  • 3 replies
  • 1 likes

Unjust Charges for Unsent Canada to US Messages

I noticed that I had been billed $7.65 for sending 17 Canada to US messages and an additional $1.80 for supposedly sending 4 more messages of the same nature on another line. However, I can categorically state that I did not send these messages. This...

Hellos19 by I've been around
  • 59 Views
  • 1 replies
  • 0 likes

Customer Service - No call back

After waiting for 35 minutes for a Business Customer Service Agent, the first thing I did was give the Agent my cell phone number and request her to call me back if she drops the call. She took down my number and then said, okay let me place  you on ...

Midscape11 by I've been here awhile
  • 35 Views
  • 0 replies
  • 1 likes

First Bill Is Not the Price Quoted

I just received my first bill and the rate I'm being charged for our three mobile devices is not what I signed up for ($10 more per phone).  I have screen shots of the mobile package prices from the Rogers web site on the day I signed up, but Custome...

ssnino by I've been around
  • 87 Views
  • 1 replies
  • 0 likes

eSIM not available

Does anyone know what hat issues Rogers is having on issuing eSIM and when they will resume issuing eSIM? As of last Friday, the service agent cannot help with issuing eSIM. Even accidentally deactivated my current sim.   **Labels Added**    

WeiW by I've been here awhile
  • 61 Views
  • 1 replies
  • 0 likes

Horrible customer service

Horrible customer service/ support. Wouldn’t recommend rogers & definitely thinking of switching to a new phone company!   **Labels Added**    

Amandamay by I've been around
  • 87 Views
  • 1 replies
  • 0 likes

Can long distance charges be applied to a number in error?

Received a Rogers Service Message stating one of the numbers in our family plan had incurred Long distance charges for calls to the US.  When I called Rogers to inquire, I was told by the agent there was no long distance charges made to that number, ...

SueK2 by I've been around
  • 86 Views
  • 1 replies
  • 0 likes

change the number

I changed my province and I need to change my number. after 5 times that I called no one helped me. What should I do now? Who is responsible for this company? I just want to change my number. their website doesn't work and the customer service depart...

maryambyt by I've been around
  • 74 Views
  • 1 replies
  • 0 likes

Lack of Professionalism

Events happened because of lack of professionalism in Rogers:    1. After migrating my wife's number from Shaw to Rogers, I planned to switch mine from Bell to Rogers as well. 2. After placing an order and waiting for a week, I called to get an updat...

AliPorik by I've been here awhile
  • 146 Views
  • 2 replies
  • 0 likes

Resolved! Authentication Process

Private Information In requesting support from a chat agent, I was asked to provide my date of birth.   As a matter of principle, I refused to do so and was denied service.  I offered to provide other identification such as my account number but the ...

Garth2 by I've been here awhile
  • 1720 Views
  • 4 replies
  • 0 likes

Fraud department has not contacted me in months

Like the title says, I was told that I would be getting a call from the fraud department in regards to a case I had opened and I have yet to receive a singular call from them. I have made multiple requests for them to call me and the customer service...

Resolved! Credit promised for installation charges

So I got this interent was having bell before which was working good. The sales agent (referred to me by my friend), gave the same deal as my friend got. I asked him if their would be any installation charges, and he mentioned I am offering you 150$ ...

Jobanwalia by I've been here awhile
  • 149 Views
  • 2 replies
  • 0 likes

Win back team Scam

Got a call from a win back team and they gave me a good offer, “almost too good to be true”.The sent over the wrong color and memory of the iphone, called multiple times and the agents left multiple messages for the winback team. No luck. Eventually ...

Moe56 by I've been around
  • 1756 Views
  • 11 replies
  • 2 likes

Resolved! Unhappy with Likewize's Support

Hi all, dont know if this is the right place to post this question or not, but I really need help. I have premium device protection from likewize and I lost my phone about a week back. I put in a request for lost phone but my claim was denied. From t...

priyanaidu by I've been around
  • 2921 Views
  • 10 replies
  • 1 likes

cant cancel my rogers services

Hello Everyone, Reaching out to see if there other options to cancel services aside from calling in. Parents (seniors) have been calling and been getting bounced around from care team to care retention to IPPV retention waiting hours or just being di...

my2 by I've been around
  • 3709 Views
  • 10 replies
  • 4 likes

Customer Service - Live Chat - Feedback

Rogers plays games when it comes to canceling packages that we never ordered.  They drop live chat connections, conveniently transfer and intentionally drop calls.  This is the typical game they play when it comes to cancelling or getting money back ...

Screenshot 2023-09-10 163923.jpg Screenshot 2023-09-10 163939.jpg
Hondroid by I plan to stick around
  • 204 Views
  • 5 replies
  • 0 likes
Labels