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Forum Posts

Hold Time for Customer Support

Trying to contact Roger's customer service is very difficut. On their website, all support options lead to either FAQs or talking to chatbots. These FAQs and bots can solve some problems, but there are times when a human operator is required. Once I ...

richard41 by I've been here awhile
  • 1713 Views
  • 14 replies
  • 1 likes

Demolition Permit Application Guidance

I am still, without success, trying to receive a signature from Rogers regarding a demolitions permit application regarding a destroyed home. At the very least, I've been trying to determine which department and/or contact information to reach out to...

jlalo by I've been here awhile
  • 139 Views
  • 2 replies
  • 0 likes

Label/return equipment/waybill

The worst company ever, where customer service is the biggest scam in my life. I’ve been trying to get a return label for the modem since December 16, 2024! Do you think I don’t have my own life and responsibilities? I’ve spent way too much time on t...

Rogers Credit card mess!

I had been a shaw customer for the last 30 years with no problems.  When Rogers took over shaw, I went to the store to get new sim cards for my family's 4 mobile phones.  The clerk suggested the Rogers credit card;  if I connected my phones and inter...

Joanna-61 by I've been here awhile
  • 3726 Views
  • 4 replies
  • 2 likes

No Show Technician

I scheduled a technician to install my home internet twice and they did not show up either time. I did not receive any messages or calls from them or any reason as to why they were a no show twice. This is just poor service and a terrible first impre...

707228 by I've been around
  • 100 Views
  • 1 replies
  • 0 likes

Terrible Service

Wow, you know it’s rock bottom service when it’s impossible to 1) talk to a real person unless I wait on hold for hours on end or the, we will call you back. And it gets better 2) when I’m in hold an automated message encourages me to use the live ch...

Wheels78 by I've been around
  • 3137 Views
  • 6 replies
  • 8 likes

save and return backorder of new phone

Frustrated getting through to customer care, after many attempts and ques as long as 99 ahead of me, chat still could not tell me what to do.. transferred to other departments, getting disconnected... then finally after hours they tell me to call .. ...

denisehath by I've been here awhile
  • 411 Views
  • 3 replies
  • 0 likes

Unable to Reach Customer Service

I am trying to cancel my Xfinity Internet, but I am unable to reach customer service. I am calling from Ontario, between 11:30 and 11:50AM. I've tried 1-855-201-9547, 1-888-764-3771, and 1-855-759-5857 a total of 10 times while choosing different men...

stewartw by I've been around
  • 29998 Views
  • 17 replies
  • 1 likes

Cancel my service (transfer) in 15 days

I switched my phone number from Koodo to Rogers on May 27, 2025, through a Rogers representative who visited my home. However, I found the service quality to be very poor in my area due to weak signal. So, on June 6, 2025, I canceled the service and ...

kiwoony by I've been around
  • 231 Views
  • 1 replies
  • 0 likes

Discrimination and illegal charges

I have been a customer of Roger's for 21 years, never changing my number. Two year and counting battle to have a military discount implemented. To years of overpaying, paying for a discount that is advertised, I have the proof. I rescind permission t...

Bena18 by I've been here awhile
  • 249 Views
  • 3 replies
  • 0 likes

Won't match Bell Offer

I have been dealing with Rogers for over 25 years. Due to an issue with Customer Service that Rogers wouldn't resolve, we switched our home phone, internet and tv over to Bell. We still have our mobile phone service with Rogers. I rec'd a promotion f...

cm22 by I've been here awhile
  • 227 Views
  • 2 replies
  • 0 likes

No more Social Media Support?

I am trying to get in contact with a support specialist, and I have usually been able to do so via Twitter or Facebook Messenger. But now Rogers appears to have ended those lines of support. Today when I posted an instant message on those platforms, ...

Jaymeister by I plan to stick around
  • 214 Views
  • 1 replies
  • 0 likes

Phone number cahnged

Hello!   I received an email today that my phone number was changed so I contacted Rogers customer service immediately, asking if that was a spam? The customer service representative confirmed that it was officialy done by the previous agent changed ...

Misinformed about financing cost!

I am very upset and stressed out! I was offered the $20 financing option for my Google pixle 9 but instead given a $60/month Financing plan?! When inquiring I was told I can finance for $10 and return the device or I could sign up for $20 and keep th...

ECF upon death

Good day,   FIL passed away early February. Called in after death, provided death cert, Power of attoney with a 4 hour phone call. After more than one month still billing. Called again, 2 hour phone call, person said account was not cancelled. Took 2...

Biollw by I'm a senior advisor
  • 198 Views
  • 2 replies
  • 0 likes

Worst customer service I've ever had

I was trying to port my number to a new carrier because rogers wanted to charge me $90/ month. The rep was incredibly rude and condescending. They're more concerned with pushing mastercard sales than helping people. Why in the world would I want a ro...

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