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Rude customer service

Very rude customer service and hangs up customer. Both general customer service and validation team hung up on me when they know they are incompetent in their job. Never gonna stick with Rogers once contract is done.   *Added Labels*

Donnyli by I've been around
  • 76 Views
  • 2 replies
  • 0 likes

Great help retrieving a deleted e-mail account

I accidently deleted a Rogers Yahoo email account.  Yes, I waited a while to get connected with a support person, and ended up talking to several before the problem was resolved.  But without exception they were polite, friendly and determined to fix...

River6 by I've been around
  • 80 Views
  • 1 replies
  • 2 likes

Escalation Process is Broken

I’ve been dealing with an issue for weeks. Two cases open with secondary support and no resolution. Sent in management escalation form (8 days ago) and no response. How does one get help? I don’t have it in me to call a 7th time, wait on hold for 30-...

GeoffJan by I've been here awhile
  • 151 Views
  • 3 replies
  • 0 likes

Horrible Service

No internet for 3+ days now.First day on hold for 2 hours. They say it's a area problem and will be fixed in a day.Second day on hold for 90 minutes. The agent said that my ticket got closed and it never was a area problem. Will be fixed in a day.Thi...

Very disappointed in Rogers customer service.

Spent close to two hours on the phone waiting for an answer. We’ve been loyal Roger customer for many years and have multiple lines on our Cell plan. Was looking for a wave or reduction in a penalty fee as we had a special occasion coming up and want...

Angd204 by I've been here awhile
  • 375 Views
  • 4 replies
  • 0 likes

Resolved! Unhappy with Likewize's Support

Hi all, dont know if this is the right place to post this question or not, but I really need help. I have premium device protection from likewize and I lost my phone about a week back. I put in a request for lost phone but my claim was denied. From t...

priyanaidu by I've been around
  • 9001 Views
  • 25 replies
  • 4 likes

False promotion

Rogers door to door rep came to our house to pitch us switching to Rogers home internet from Telus. Plus he gave us an offer that $40/month with 100gb unlimited calling no activation fee. Next week I found that home internet was with so called “shaw ...

Littlemom by I've been here awhile
  • 143 Views
  • 1 replies
  • 0 likes

Does Rogers not care anymore about customers?

So today I spoke to someone online and asked how much my bill will be after my contract is over in July! I then asked if I cancel how many days must I provide! They said that I can cancel immediately on the day the contract is over! I was shocked and...

Riley56 by I've been here awhile
  • 756 Views
  • 10 replies
  • 0 likes

Resolved! Escalating an issue with Office of the President

Trying to upgrade iPhone & plan for well over 2 months. Escalated issue twice to Office of the President since Feb. 1/24. Rogers agents promised someone will call back in 3-5 days. It's already been two weeks and still no calls from Rogers. How long ...

blook by I've been here awhile
  • 1894 Views
  • 10 replies
  • 2 likes

Resolved! Escalating an issue with the Presidents Office

I have submitted two successfully received online forms to escalate my issue.  So frustrated after multiple live chats and phone conversations.  Misinformation, conflicting information, etc.  Will anyone actually call me back or am I kidding myself t...

Account cancelled and very rude validation team

Hi I opened a Rogers wireless, porting from Telus with two numbers, i got an iPhone 15 from store and decided not to port my number so I could just give my kid a line, and give my mom the iPhone to replace her old phone. Next day I ordered s24+ and s...

Jedc28 by I've been here awhile
  • 225 Views
  • 2 replies
  • 0 likes

Great Customer Service

Hello Rogers, I wanted to pass on my great experience with a Rogers employee at your Rogers - Mississauga Marketplace store.  "Jeremiah" assisted me with the purchase of a Nokia FastMile 5G Gateway.  He explained everything about the product to me in...

Worst customer care experience

I have called Rogers customer care past 4 times for the renewal of the Smart Home Monitoring contract waiting for 90minutes 3 times they say not our department transferring to them and never do. 4th time they say system is down call tomorrow will do ...

Bharajes by I've been here awhile
  • 2951 Views
  • 9 replies
  • 3 likes

Resolved! Getting billed for Roaming when not roaming

First off, please ignore my username/alias as I was trying to type something else and it autocorrected to "cancer" and I was typing fast and it autocorrected right when I clicked save.  My apologies. I can't figure out how to change it now.Anyways, I...

Renewal

Been with Rogers since 2006 and cannot understand how they treat existing customers I am about to move 4 lines to Telus because Rogers don't care   **Labels Updated**    

Terrible service

I’ve been with rogers a while now and have three phones and internet. I have had nothing but problems with rogers since switching from bell. Haven’t been receiving calls texts or proper service from all three phones which I’m paying rogers monthly fo...

18taylorb by I've been around
  • 131 Views
  • 1 replies
  • 0 likes

Voice Recording For Authentication WITHOUT CONSENT!

Why is Rogers recording my voice to use to authenticate me without asking for my consent first?  I have never consented to my voice being used for this spe ific purpose and to be told when I called in for the first time in a few months to find out wh...

LordDrakkon by I'm a trusted contributor
  • 142 Views
  • 1 replies
  • 0 likes

Winback team fail

I had same experience as fellow ex roger service user. I am from Vancouvrr, Canada. After receiving a call from someone claiming to be RogersFido special team, winback team. I hope someone from Rogers reads.I received my first call from the number +1...

Clamf by I've been here awhile
  • 563 Views
  • 4 replies
  • 1 likes
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