Trying to type this up in a calm fashion as I don't want to appear overly angry or disappointed with Rogers, as I usually am. Outside of the many issues I've had over the years, recent interactions with Rogers has not been uniform. Just spent last fe...
I noticed that I had been billed $7.65 for sending 17 Canada to US messages and an additional $1.80 for supposedly sending 4 more messages of the same nature on another line. However, I can categorically state that I did not send these messages. This...
After waiting for 35 minutes for a Business Customer Service Agent, the first thing I did was give the Agent my cell phone number and request her to call me back if she drops the call. She took down my number and then said, okay let me place you on ...
I just received my first bill and the rate I'm being charged for our three mobile devices is not what I signed up for ($10 more per phone). I have screen shots of the mobile package prices from the Rogers web site on the day I signed up, but Custome...
Does anyone know what hat issues Rogers is having on issuing eSIM and when they will resume issuing eSIM? As of last Friday, the service agent cannot help with issuing eSIM. Even accidentally deactivated my current sim. **Labels Added**
The employee at the store removed my appreciation discount by mistake. Now not sure how to get it back. the agent on the phone said I can’t have any discount associated to an account? only on plans. I told him, it was an old employee discount. It’s a...
Horrible customer service/ support. Wouldn’t recommend rogers & definitely thinking of switching to a new phone company! **Labels Added**
Received a Rogers Service Message stating one of the numbers in our family plan had incurred Long distance charges for calls to the US. When I called Rogers to inquire, I was told by the agent there was no long distance charges made to that number, ...
I changed my province and I need to change my number. after 5 times that I called no one helped me. What should I do now? Who is responsible for this company? I just want to change my number. their website doesn't work and the customer service depart...
Events happened because of lack of professionalism in Rogers: 1. After migrating my wife's number from Shaw to Rogers, I planned to switch mine from Bell to Rogers as well. 2. After placing an order and waiting for a week, I called to get an updat...
Private Information In requesting support from a chat agent, I was asked to provide my date of birth. As a matter of principle, I refused to do so and was denied service. I offered to provide other identification such as my account number but the ...
Like the title says, I was told that I would be getting a call from the fraud department in regards to a case I had opened and I have yet to receive a singular call from them. I have made multiple requests for them to call me and the customer service...
So I got this interent was having bell before which was working good. The sales agent (referred to me by my friend), gave the same deal as my friend got. I asked him if their would be any installation charges, and he mentioned I am offering you 150$ ...
I signed up for a new Rogers plan at a Rogers corporate store, but they realized they could not port my Rogers corporate number directly to another Rogers account. Instead, they had me sign up for a Fido Pre-Paid account and temporarily ported the nu...
Got a call from a win back team and they gave me a good offer, “almost too good to be true”.The sent over the wrong color and memory of the iphone, called multiple times and the agents left multiple messages for the winback team. No luck. Eventually ...
I applied for Rogers Internet connection on July 14th, 2023 by calling Rogers customer care. I was told by the Rogers salesperson on the call that since I am already a Fido mobile customer since Dec-2017, Rogers would therefore NOT do a credit check ...
Hi all, dont know if this is the right place to post this question or not, but I really need help. I have premium device protection from likewize and I lost my phone about a week back. I put in a request for lost phone but my claim was denied. From t...
Hello Everyone, Reaching out to see if there other options to cancel services aside from calling in. Parents (seniors) have been calling and been getting bounced around from care team to care retention to IPPV retention waiting hours or just being di...
Hello, Could someone please confirm that I may add an iPad to my existing share everything plan as a data only device? I called Rogers three times and visited the store once. One Rogers person confirmed that I can add a device on a monthly basis for ...
Rogers plays games when it comes to canceling packages that we never ordered. They drop live chat connections, conveniently transfer and intentionally drop calls. This is the typical game they play when it comes to cancelling or getting money back ...
