Rogers sold me a new internet connection and made me sign a contract. Then management called me and gave me the option to terminate the contract without termination penalty and get a new connection. Been trying to resolve this issue since 22 Jan 2023...
Do not end/return/upgrade your Upfront Edge plan on the website. I did. Got the new phone but have received the run around and horrible solution options to return the phone.I’ve spent hours on the phone, going to a store, hours on the phone again, on...
I migrated to the bundled ignite service in August 2022. I was billed for both the ignite service AND my old TV and internet for two months. I did get a credit for one month of TV service after my first phone call (on my October 2022 bill), but rep...
Been a customer for 25 plus years. Currently have legacy internet, premier TV and home phone unlimited canada. Bill will be north of 300$ next cycle after promotions end. Is there anybody on this board that can help to reduce this pricing . Consideri...
Rogers only appreciates big accounts. They do not care about ppl who have been loyal to them for 17 years. It’s ok for the whole company to make a mistake and shut down. But if a customer makes a mistake, an employee makes a mistake to to a client th...
I have been waiting for a call from a manager with Rogers for 9 days now !! Is it normal for a company to make a customer wait up to 7 days to have a problem resolved ? It’s now been 9 days - it makes me wonder why should I should give Rogers my busi...
I have been with Roger's for 30+ years, I have such an old account number that of the 5000 before me it's unlikely many of us are left. I am frustrated that of the 4 phones my family has, I always have to call to find out that my current plan is out ...
I've been on hold for 2 hours now during my Saturday night simply trying to find out if I can move my internet services to my new address, this is unacceptable customer service, these long hold times are making me want to leave the whole company toge...
Rogers cant lose any customers if they just never answer the phone! This company hasnt just gone downhill, its fallen off the cliff. 3,5 hrs on hold still...1hr+ on online chat wait.... how does this company stay alive with customer support like th...
Winback is a SCAM. They pull my credit and next day increase $$ on my plan. Today I got the call from WINBACK again asking why I left Rogers, jokers, when I ask that what happen to my order its been 3 business day since I accepted the offer, poor lad...
Several times over the past few months (including today) I have tried to use the 'call back' service to avoid 50-60 plus minutes on hold. Each and every time, when the call back comes, it goes directly to voice mail without my phone ever ringing. Eac...
Canada Post acknowledges return. No one verified it in warehouse. I was charged. This has been going on for 2 months now. I've been dealing with several different agents on support line. Today I've been over 3 hours on hold waiting for assistance. ...
I’ve spent 5 hours of my day off trying to reach Rogers to change my bundle. I was on hold for 2 hours, then a Specialist came on the line to transfer me because there’s only one, unpublished department, that can cancel services. My time on this hold...
This is unacceptable! I have been waiting for over an hour to receive customer support. I tried online and by phone. I would not recommend Rogers to anyone if this is how they look after their customers. Unfortunately, because no one is available to ...
For technical reasons I want to keep my Legacy Phone, Internet and TV services but Rogers won't give me any promotional discounts any longer. I just spent 2 hours in chat, was promised a connection to a supervisor but after 30 minutes it never happen...
Switched back to Rogers after enjoying a happy 3 years at Telus with no issue as the Rogers Win Back Team offered me a great deal. When the "preview" of the bill arrived - EVERYTHING WAS WRONG. The total amount charged, no watch data included, etc. ...
This company seems like its got 5 employees at the moment. **Labels Added**
For almost 3’months I have been trying to cancel an account. In December i was told it was canceled. It wasn’t. January same thing. February another bill.In the last month I been told that there was an issue with CPU and they had to reboot so i would...
I am unable to talk to anyone to cancel my internet **Labels Added**
Hello, I usually do not post for bad service provided to a client that has been loyal to a company for over 15+years. Every now and then I hear my friends have upgraded their phones or have faster internet and it all costs less then what I have been ...