Trying to contact Roger's customer service is very difficut. On their website, all support options lead to either FAQs or talking to chatbots. These FAQs and bots can solve some problems, but there are times when a human operator is required. Once I ...
I am still, without success, trying to receive a signature from Rogers regarding a demolitions permit application regarding a destroyed home. At the very least, I've been trying to determine which department and/or contact information to reach out to...
The worst company ever, where customer service is the biggest scam in my life. I’ve been trying to get a return label for the modem since December 16, 2024! Do you think I don’t have my own life and responsibilities? I’ve spent way too much time on t...
I had been a shaw customer for the last 30 years with no problems. When Rogers took over shaw, I went to the store to get new sim cards for my family's 4 mobile phones. The clerk suggested the Rogers credit card; if I connected my phones and inter...
I scheduled a technician to install my home internet twice and they did not show up either time. I did not receive any messages or calls from them or any reason as to why they were a no show twice. This is just poor service and a terrible first impre...
Looking for an alternative to our current internet provider, I mistakenly contacted Rogers and asked about the 5G Home Internet package. We only get 1 - 2 bars of connection here, but the "Service Specialist" assured me that the 5G Home Internet wou...
Hello, I’m reaching out regarding the 3-month Sportsnet+ promotion that is supposed to be included with my Popular 5G phone plan. I understand that I should have received a promo code within 4 days of activating the plan, but it has now been over a...
Wow, you know it’s rock bottom service when it’s impossible to 1) talk to a real person unless I wait on hold for hours on end or the, we will call you back. And it gets better 2) when I’m in hold an automated message encourages me to use the live ch...
Frustrated getting through to customer care, after many attempts and ques as long as 99 ahead of me, chat still could not tell me what to do.. transferred to other departments, getting disconnected... then finally after hours they tell me to call .. ...
I am trying to cancel my Xfinity Internet, but I am unable to reach customer service. I am calling from Ontario, between 11:30 and 11:50AM. I've tried 1-855-201-9547, 1-888-764-3771, and 1-855-759-5857 a total of 10 times while choosing different men...
I switched my phone number from Koodo to Rogers on May 27, 2025, through a Rogers representative who visited my home. However, I found the service quality to be very poor in my area due to weak signal. So, on June 6, 2025, I canceled the service and ...
I have been a customer of Roger's for 21 years, never changing my number. Two year and counting battle to have a military discount implemented. To years of overpaying, paying for a discount that is advertised, I have the proof. I rescind permission t...
I have been dealing with Rogers for over 25 years. Due to an issue with Customer Service that Rogers wouldn't resolve, we switched our home phone, internet and tv over to Bell. We still have our mobile phone service with Rogers. I rec'd a promotion f...
I am trying to get in contact with a support specialist, and I have usually been able to do so via Twitter or Facebook Messenger. But now Rogers appears to have ended those lines of support. Today when I posted an instant message on those platforms, ...
Hello! I received an email today that my phone number was changed so I contacted Rogers customer service immediately, asking if that was a spam? The customer service representative confirmed that it was officialy done by the previous agent changed ...
I noticed recently Rogers had on their website for NEW Customers ONLY! I stress New Customers because I called and they told me it was for new customers only! Imagine with my first marriage and my current marriage I have been with Rogers since 1998 a...
I am very upset and stressed out! I was offered the $20 financing option for my Google pixle 9 but instead given a $60/month Financing plan?! When inquiring I was told I can finance for $10 and return the device or I could sign up for $20 and keep th...
Hello, Who can I speak to about the Transfer of Responsiblity on my account that my I have done back in Septmenber and yet it seems like its still a problem as I am being charge for the finance of my phone. Back in the beginning of September, my fa...
Good day, FIL passed away early February. Called in after death, provided death cert, Power of attoney with a 4 hour phone call. After more than one month still billing. Called again, 2 hour phone call, person said account was not cancelled. Took 2...
I was trying to port my number to a new carrier because rogers wanted to charge me $90/ month. The rep was incredibly rude and condescending. They're more concerned with pushing mastercard sales than helping people. Why in the world would I want a ro...