On the way to the hospital, I needed to talk with my cancer team in Toronto. Unbeknownst to me and without any notice, Rogers had cut off all service. It literally was my lifeline. I had a payment arrangement and kept it up, but Rogers said it was n...
I know it's not the right venue but I'm hoping SOMEONE at Rogers can help. Without Twitter/X (which I am not using) there doesn't seem to be any way of getting help with a business account. I've currently been on hold for 35 minutes. Is there a foru...
When i extended my internet plan last year, asked the representative if there would be cancellation fee due to moving out within 2years and she said no! Even had a chat with another representative a few weeks ago regarding the samethings, he said no ...
This morning, I received a call about with an offer for 2Gbit internet. I am alreafy an internet customer that has the 1.5Gbit service. This call really disappointed me because the person calling knew so little about the service they were trying to s...
I ordered new mobile online, as i broke the screen of the current phone i am using. FedEx came and delivered me the brown box, when i opened it was only with Sim card and some brochures. I thought maybe they will send the Mobile phone separately , wh...
Hello! First time posting here so hoping I've got the right forum! I finally made the move to Xfinity on Friday! My account previously had the legacy ignite 300, a digital tv box and standard landline home phone. It took a few customer service reps t...
Hey Rogers/Shaw. Having an email issue this morning (it doesn't work, did not change anything on our end, just woke up to it not working). So I started a chat with your chat bot, didn't get very far and had to switch to an agent. Before I could get...
I ordered a tablet from this team, they supposedly gave me a tablet with the order of an extra wireless phone as a bundle. I am not waiting 2 months with no answer, no email, no contact, nobody to reach out to me. I have waited patiently. One thing...
Hi,I have had Rogers Infinity Home Internet since 2022. In August 2024, a salesperson from Rogers called and offered me a new plan: 1.0 Gbps speed with a $5 discount on my monthly bill. However, they did not mention that this offer came with a 24-mon...
I recently opened up an additional account at Rogers. I already had internet and opened up a wireless account. I was told that they had to do an INTERNAL credit check, which wouldn’t affect my credit score. I authorized this with the assurance it wou...
I am being charged for my old closed account 2******0 and new account 5******5 at the same time.I was with Roger’s on 3 years contract for business internet which is supposed to end on feb1 2024. I called them on dec 8 2024 to discontinue my service ...
So upset. We had the whole family with Rogers. Recently my husband and Ii switched. More recently we asked our daughters to pay their own phones as they are all adults and more importantly my husband was diagnosed with stage 3 cancer in which he had ...
I have been on calls and chats with Rogers for weeks on end and spend 2.5 hours last Sunday on the phone. They opened a case# to solve my problem and never called me back...........I am on hold once again to speak to someone and the girl will not put...
I was trying to upgrade my phone on November 29,2024 and it has been one of the worse and complicated experiences I’ve ever had, first I got a new phone, then I didn’t like it and wanted to exchange it to another device. I have been told by rogers cu...
Rogers cant lose any customers if they just never answer the phone! This company hasnt just gone downhill, its fallen off the cliff. 3,5 hrs on hold still...1hr+ on online chat wait.... how does this company stay alive with customer support like th...
I'm generally pretty happy with the Rogers services I get, but they fail miserably with the Chat sessions. I started a Chat at 8:30PM and was informed I was 29th in the que. Long story short, I was waiting for 1hr 45+ minutes and 2nd in the que when...
Hello, I am trying to add my son as a level 1 authorized user. Can someone confirm if he is and if he isn’t, can he be added? Thank you ***Edited Labels***
I'm hoping this reaches someone or anyone that has any power to help me. It has been a long 4 months. My issue is that I accidentally made a payment to my old INACTIVE in January 2024 for the amount for almost $1000. The payment was made through my...
Today I used the online chat. I have the chat log in an email. Someone at Rogers needs to read this and see that the chat specialist I had was pathetic. Who and where do I send a copy of this chat log to so that someone else doesn't have to deal wit...
I've already returned the device via purolator using the waybill given to me by online customer service, it was received November 8th (two weeks ago now) and i even spoke with someone yesterday confirming it was received. So why did i get an email st...