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Worst customer care experience

I have called Rogers customer care past 4 times for the renewal of the Smart Home Monitoring contract waiting for 90minutes 3 times they say not our department transferring to them and never do. 4th time they say system is down call tomorrow will do ...

Bharajes by I've been here awhile
  • 3284 Views
  • 9 replies
  • 3 likes

Smart Home Monitoring charged a setup fee of $555.95

I just got Rogers Professional Home Monitoring and am being charged $555.95 for set-up fees.    I have a screen grab of the installation costs advertised on the website.  Literally it says a $99 install fee and $59 for a smart lock installation fee. ...

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Resolved! Home Monitoring?? Ghost department

Me and my husband have been trying to talk to a billing person to resolve a billing issue from the Home Monitoring dept, but other than being placed on long holds with no resolution. We are so frustrated. This has been going on for almost 2++ weeks. ...

Apram by I've been here awhile
  • 951 Views
  • 5 replies
  • 0 likes

Smart Home Monitoring Security Contract and Moving

Hello,I’m less than 1 year into a 2 year contract for my home security and I’ll be moving in 3 weeks. Services are not available in my new area. Will they allow me to cancel or can I use the home monitoring services with another internet provider?Tha...

KellyD by I've been around
  • 1336 Views
  • 1 replies
  • 0 likes
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