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Forum Posts

Misled about services and long wait times.

I have been in a back and fourth with Rogers for a few months regarding internet. I was lied to by a customer representative about fiber optic internet being serviced in my area, made to go without internet with the promise my area would be serviced ...

Mrobb13 by I've been around
  • 35 Views
  • 0 replies
  • 0 likes

Resolved! Paperless billing

I am 81 and not in good health and my wife cannot use the computer. Rogers has now made paperless billing mandatory and I can't find a way to still get a paper bill if I am unable to access my computer. I am fully aware that Rogers doesn't care about...

qsgrampy by I plan to stick around
  • 62 Views
  • 2 replies
  • 1 likes

2024 Rate Increase

I have Rogers Ignite Starter TV with 500 G Internet.The only reason for the Starter TV is to get the bundle with the internet, which was cheaper.I don't ever watch the Starter TV, as the content is mainly useless!I have several International news cha...

dblues by I plan to stick around
  • 2661 Views
  • 16 replies
  • 4 likes

Billing Issue and Poor Customer Service

I am writing to express my deep dissatisfaction with the recent experience I had with Rogers, specifically with your representative, Malika. Today, I contacted Rogers to address an overcharge on my bill and to discuss new mobile phone plans. What sho...

Resolved! Ignite TV price increase

I just saw a message on my account that says my ignite tv bundle will increase by $8 in January. I just signed up for this plan a month ago and agreed to a 2 year term at that price how can they just raise the cost like that? Literally locked me in a...

KriHar by I've been here awhile
  • 1972 Views
  • 12 replies
  • 2 likes

Resolved! Retires discounts

Do retired employees get a discount? If so how long do they get it?       ***Added Labels***

Brucegbrown by I've been here awhile
  • 1580 Views
  • 6 replies
  • 0 likes

Resolved! Discount on our monthly bill

Last year we wanted to change our tv package and shed channels we don't watch and don't want to pay for, our monthly bill was way too expensive. Instead of assisting us with a new package Rogers offered a discount on our monthly bill, which we accept...

rgriffit by I'm here a lot
  • 224 Views
  • 6 replies
  • 0 likes

Hidden Early Cancellation Fee

I called to consult when my contract will be end, the agent told me it is Oct 8th 2023 . Currently there is no promotion, my service fee will go back to no discount which will double the bill from $67 to $130. Thus, I called back on Oct 13 to cancel ...

superjay5 by I've been here awhile
  • 131 Views
  • 1 replies
  • 0 likes

account suspension

I am writing to express my deep disappointment and frustration regarding the unacceptable level of service I have experienced with my home internet connection provided by Rogers. As a resident in a condo building with a contractual agreement for inte...

Automated payments not made :-(

Did you know that Rogers withdraws automated payments 7-10 DAYS IN ADVANCE OF THE DUE DATE?   Why does this matter?  Well, I set up automated debit payments about 6 days in advance of my due date, but no payment was made, and now my account is in arr...

gidawgg by I've been here awhile
  • 110 Views
  • 1 replies
  • 0 likes

Misleading sales people

I was told to phone in to get a new rate for my Rogers package  in the first week of October ..    I was told  many times on the phone  how  I qualified for a deal that decreased my bill over all.   Over and over again the sales rep told me that NONE...

charged for unknown us text messages

Hey!I was recently charged for 10 text messages that were apparently sent from the us from Canada. I am very frustrated as Rogers claims that they “verified” the texts and they were valid.I was unable to find any such messages on the phone. I was ori...

When will Rogers help me?

I dont know what else i can do, I am a Rogers Customer for many years, I have been a victim of fraud back in early December, Rogers identified fraud, informed me they will resolve it, and yet to this day there havent been any resolution, my account s...

sharingking by I've been here awhile
  • 255 Views
  • 3 replies
  • 0 likes

Charged for Equipment that was Returned

I just realized that I've been getting charged for a cable box rental at approximately $12 per month that I had returned in 2017. For 3 years now I've been paying for this rental even though I had returned as it wasn't being used. What are my options...

MattMbz by I've been around
  • 8753 Views
  • 36 replies
  • 0 likes

Billing and Hold Times

So...been on hold for 2 hours and haven't yet spoke to anyone, let alone a human. Signed on to Rogers six months ago. Have already had 2 outages of complete service, for a total of 5 days with NO service. Both required technician visits and complete ...

Fedup24 by I've been around
  • 105 Views
  • 1 replies
  • 0 likes

26% Tax

I live in BC. PST and GST should only be 12%. When I have internet with Rogers they charged me 62 after tax, which is 26% for tax. I can see the 12% of tax before promotion, but why I need pay 12% of the original price instead of what I should get fr...

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beth01 by I've been around
  • 131 Views
  • 1 replies
  • 0 likes

Resolved! Final bill and equipment return

I cancelled 2 Rogers accounts in the last few days.  Cell phone account closed over the phone on November 14.  Shortly after I saw the account posted CANCELLED on the MyRogers web page.    Home services were cancelled November 20, but still show acti...

chichi by I've been here awhile
  • 723 Views
  • 6 replies
  • 0 likes

Customer Retention

I have been a Rogers customer for thirty plus years. I currently have bundled promotions ending in march. My bill went from $207 to $229 and will be heading north of $300. Wondering if anyone here can help to reduce costs back to reasonable amount.  ...

jimbob7 by I've been here awhile
  • 88 Views
  • 1 replies
  • 0 likes
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