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No Customer support

I've been trying to get in contact with someone for 5 weeks now, calling twice a week. Each time, being on hold for over one hour and the last call, 2 hours. ( A Rogers representative called though while I was on hold to sell me something, I asked th...

GT17 by I've been around
  • 84 Views
  • 2 replies
  • 0 likes

Installation Charge For Moving

I’m not sure who should I reach out to get a resolve problem.I moved to a new house, and need to move my wifi too. Therefore I made a phone call to requested. The woman requested me to ordered an agent to come for help. Do I need to? She said I need ...

quynhnhg34 by I've been here awhile
  • 88 Views
  • 2 replies
  • 0 likes

Trade in iPhone 12 and got $0

I got the email that my trade in device is confirmed $0 value.The quote was $265. No scratch. No Damages. Battery problem? If so, why they didn’t check on site??It can’t make sense totally. I didn’t change it if I can know in advance. What’s the quot...

Kaz4 by I've been around
  • 75 Views
  • 1 replies
  • 0 likes

Ripped off by Rogers and collection company

You won't believe this. I canceled my Rogers due to moving and awaited my final bill after equipment return. I paid the $106 and 4 days later received a text to pay so I inadvertently paid it again. They sent me a refund of the full amount of the ext...

jworacing by I've been here awhile
  • 92 Views
  • 1 replies
  • 0 likes

Data Usage on WhatsApp

Hello,I just opoened a Rogers account 2 days ago.I still had my former phone and barely used this line.Since then, I emitted 3 calls (2 by WhatsApp and one local) and checked my emails.I purchased the 15G infinity program and, to my surprise, I have ...

Anouck by I've been around
  • 1554 Views
  • 3 replies
  • 0 likes

contacting Rogers CS

Today I've been trying to contact a Rogers CS for about seven hrs, from 9 am to 4 pm. to solve a billing problem by phone and online through that AI " live chat" assistant  Ana, who doesn't know anything . I went to the store and was told they don't ...

kfher by I've been around
  • 1849 Views
  • 11 replies
  • 1 likes

Gen 2 Modem Charge

Hi - I recently contacted Rogers/Shaw about my modem and was told my Internet 600 account qualified for a Gen 2 modem and was sent a new one and was also told there would be no additional charge to my account but I just went to pay my bill and see it...

bigalgae by I've been around
  • 75 Views
  • 1 replies
  • 0 likes

Resolved! Temporary Suspension on Ignite

I've recently tried to temporarily suspend my TV and home phone for 3 months, while keeping my internet active. As you can appreciate in these days of "smart" technology things such as furnace monitoring and security depend on the internet connection...

igcg53 by I've been here awhile
  • 2132 Views
  • 11 replies
  • 0 likes

Resolved! Billing

Rogers keep billing me twice. I pay my bill and my account says I still owe and they will charge me daily interest. I paid $580.00 in April because I paid four times and it’s still going on. I have spent hours one the phone but no help     **Added La...

Trixie269 by I've been here awhile
  • 938 Views
  • 7 replies
  • 0 likes

Resolved! Final bill and equipment return

I cancelled 2 Rogers accounts in the last few days.  Cell phone account closed over the phone on November 14.  Shortly after I saw the account posted CANCELLED on the MyRogers web page.    Home services were cancelled November 20, but still show acti...

chichi by I've been here awhile
  • 106 Views
  • 2 replies
  • 0 likes

Resolved! Hours of Operation for the Billing and Payment Department

It's been over a week trying to get hold of the Billing Dept. Spending hours on the phone and eventually hanging up.When I check the Rogers website, it states that Hours of Operation begins at 7 am. I've tried calling around 7 am and I get a message ...

falcios by I'm an enthusiast
  • 89 Views
  • 1 replies
  • 0 likes

Upgrade Saga

2 of my phones were coming up for end of term on Upfront. Got a call form a store, told them I have to return the upfront, they said they can't do that, I have to call Rogers.  Tried online, just before finalizing, the upfront always disappeared. Sho...

Csaba by I've been here awhile
  • 122 Views
  • 2 replies
  • 0 likes

Rogers phone number

What phone number do I call to temporarily suspend my Ignite Internet and TV services while on extended vacation?       ***Added Labels***

Harv1 by I've been here awhile
  • 76 Views
  • 1 replies
  • 0 likes

Waiting for response from office of the president

Pls have the advisor from Presidents office call me and reply to my emails. This lack of customer care , accurate service and billing is beyond insulting and abusive. 2 emails sent today. Waited 1.10 mins on the phone. Rogers really does not deserve ...

Quinny by I've been here awhile
  • 80 Views
  • 1 replies
  • 0 likes

Terrible Customer Loyalty

When I joined Rogers 4 years ago me and my partner were set up on a business plan. We don’t have a business and this was incorrect. I, like many others, am now looking for ways to save money in all aspects of life. So I spoke to your team today to tr...

Unreturned equipment charge

I cancelled my Rogers internet service as of yesterday (November 22/23). I returned the modem to a Rogers store the same date as cancellation on November 22/23. I received my Rogers bill and have been billed an unreturned equipment charge on the same...

fspilot by I plan to stick around
  • 77 Views
  • 1 replies
  • 0 likes

Is there an email address to contact support?

There are problems with my account that need fixing.  I tried doing it online but there's noevidence that worked for 2 days.I tried calling the support line and that didn't work - no answer.  I went to the on-line chat thing and it   told me it would...

stuartb by I plan to stick around
  • 332 Views
  • 7 replies
  • 0 likes
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