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Forum Posts

Upfront edge bill

Hello, I have currently have a upfront edge device that ended on Dec. 26th but I was not able to return it however I upgraded to a new phone thru online. My question is I have the $600 upfront edge amount on my bill would I still be charged for the o...

turn off roam like home permanently

Is there any way to turn off roam like home permanently and just use international minutes?I need to make 2 phone calls when I'm away on two different days, seems ridiculous to pay $30 with RLH.       ***Added Labels***  

RM6 by I'm Here A Lot
  • 29 Views
  • 0 replies
  • 1 likes

Win back team Scam

Got a call from a win back team and they gave me a good offer, “almost too good to be true”.The sent over the wrong color and memory of the iphone, called multiple times and the agents left multiple messages for the winback team. No luck. Eventually ...

Moe56 by I've Been Around
  • 241 Views
  • 3 replies
  • 1 likes

Resolved! How do I get a breakdown of my bundle services?

I need to expense my Internet but I need to show my company how much it costs. The problem is no one can break that info from my bill. Why not? legally you have to by CRTC rules and regulations to display the internet costs and are breaking these rul...

me7719 by I've Been Around
  • 117 Views
  • 3 replies
  • 0 likes

Worst service

I’m writing a complaint about an horrible experience I had in store at Rogers located inside of Oshawa Town Centre with an employee named “Zara”. As I was discussing my Rogers bill with an employee. While me and employee were talking about my bill an...

Resolved! Premier vs. Premier Specialty Pack - What is this?

I'm currently being charged for these 2 items, Premier is $32.48 and Premier Specialty Pack is $68.00.  I can't seem to find a channel line-up for the Specialty Pack, but when I look on the Premier list, it seems that's exactly all the channels I hav...

AL2020 by I've Been Here Awhile
  • 20073 Views
  • 25 replies
  • 6 likes

One-time charges and credits

Hello,We are Ukranian Family and we took Rogers simcard in AirPort.We asked many time about first charge of sim card.Workers Said that we will not pay any money to sim card and also first month you dont need any payment but today ı can see in my Bill...

Mariia by I've Been Around
  • 47 Views
  • 1 replies
  • 0 likes

Resolved! Unexpected Internet Overage Charge

My 75 year old father has a Rogers account with TV, Rogers Ignite 30 - 250GB, and Rogers home phone. For Father's Day, we gave him an Amazon FireTV stick and access to a few streaming services. A few days ago (Sept/2021) he received a bill that says ...

mikasha by I've Been Here Awhile
  • 1253 Views
  • 6 replies
  • 0 likes

Refunds on Wireless and Home Internet

HiI have couple of complains which has not been addessed1) we had returned our phone a few months ago which was part of upfront edge, we have waited for more than 3 billing cycles the cost of the device is not returned yet.2) Home internet was change...

vv570 by I've Been Around
  • 50 Views
  • 1 replies
  • 0 likes

Roaming charges with cellular data off and roaming off

Hi,I’m so disheartened with the charges I received today. I did my research before heading out overseas for 5 weeks. The best option for me was to buy a hotspot from the country I was in, allowing multiple devices to have wifi at all times. I don’t u...

Nnash by I've Been Here Awhile
  • 1429 Views
  • 7 replies
  • 0 likes

Paying For Number For Almost Three Years

Cancelled a phone number back in Oct 2019. Rogers said they'd put the number on hold and never gave it much thought after that. just realize been paying for number for almost three years. No Tab, just 100MB Mobile Data Light $10.00 plus Tax which is ...

RM6 by I'm Here A Lot
  • 93 Views
  • 4 replies
  • 0 likes

contacting Rogers CS

Today I've been trying to contact a Rogers CS for about seven hrs, from 9 am to 4 pm. to solve a billing problem by phone and online through that AI " live chat" assistant  Ana, who doesn't know anything . I went to the store and was told they don't ...

kfher by I've Been Around
  • 652 Views
  • 9 replies
  • 1 likes

VERY ANGRY CUSTOMER

In February 2022, i decided to upgrade my iphone with Rogers Communications. A New iphone was sent to me, but on arrival, i realized it was the wrong phone. i called and told them i would return it and if they could send me a new one. At this point i...

ArmitaZ by I've Been Around
  • 180 Views
  • 1 replies
  • 1 likes

Worse Experience

Ordered their service online and got a modem shipped out to me. Long story short, I spent a week without internet waiting for the Modem, calling Rogers and just waiting to get same generic answers. Finally I called to cancel my internet service that ...

Mauriz by I've Been Here Awhile
  • 198 Views
  • 8 replies
  • 0 likes

Inflated monthly bill

My Bill last month, paid on Feb. 22/22 was for $169.49. Today I received a bill due on Mar. 23/22 for $224.94. Nothing on my account has changed. WHY HAS MY MONTHLY BILL INCREASED BY $55,45?       ***Added Labels***

Roam Like Home Flaw

We recently travelled out west to Seattle for the holidays and were pre-registered for Roam Like Home. We have seven lines with Rogers. While in Seattle the phone call would not work. We had a emergency to call our travel insurance company in Canada ...

Cricketej by I've Been Here Awhile
  • 96 Views
  • 2 replies
  • 0 likes

Financing Promo Credit

I have searched my bill and account high and low to find where it would say when my financing credit will end and still have no idea. I’ve seen on the forum that it can be found in the fine print of your bill but I’ve read every part of it. I realize...

jv97 by I've Been Here Awhile
  • 992 Views
  • 5 replies
  • 1 likes

Resolved! Past invoices

Hello, where can I access my past bills for Rogers.      ***Added Labels***  

CF10 by I've Been Around
  • 52 Views
  • 1 replies
  • 0 likes
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