I've been trying to get in contact with someone for 5 weeks now, calling twice a week. Each time, being on hold for over one hour and the last call, 2 hours. ( A Rogers representative called though while I was on hold to sell me something, I asked th...
I’m not sure who should I reach out to get a resolve problem.I moved to a new house, and need to move my wifi too. Therefore I made a phone call to requested. The woman requested me to ordered an agent to come for help. Do I need to? She said I need ...
I got the email that my trade in device is confirmed $0 value.The quote was $265. No scratch. No Damages. Battery problem? If so, why they didn’t check on site??It can’t make sense totally. I didn’t change it if I can know in advance. What’s the quot...
You won't believe this. I canceled my Rogers due to moving and awaited my final bill after equipment return. I paid the $106 and 4 days later received a text to pay so I inadvertently paid it again. They sent me a refund of the full amount of the ext...
Hi,I’m very frustrated with the service, process or whatsoever with Rogers!!!!I have returned the device 4 months ago, get charged (even I returned before it was expired), contacted the agents 7 times, three different cased created, STILL NOTHING HAP...
Hello,I just opoened a Rogers account 2 days ago.I still had my former phone and barely used this line.Since then, I emitted 3 calls (2 by WhatsApp and one local) and checked my emails.I purchased the 15G infinity program and, to my surprise, I have ...
Today I've been trying to contact a Rogers CS for about seven hrs, from 9 am to 4 pm. to solve a billing problem by phone and online through that AI " live chat" assistant Ana, who doesn't know anything . I went to the store and was told they don't ...
Hi - I recently contacted Rogers/Shaw about my modem and was told my Internet 600 account qualified for a Gen 2 modem and was sent a new one and was also told there would be no additional charge to my account but I just went to pay my bill and see it...
I recently encountered a disheartening experience with Rogers while availing of their RPP (Rogers Preferred Program) discounts as a Walmart associate. This ordeal not only revealed a significant knowledge gap among their in-store solutions agents but...
I've recently tried to temporarily suspend my TV and home phone for 3 months, while keeping my internet active. As you can appreciate in these days of "smart" technology things such as furnace monitoring and security depend on the internet connection...
Rogers keep billing me twice. I pay my bill and my account says I still owe and they will charge me daily interest. I paid $580.00 in April because I paid four times and it’s still going on. I have spent hours one the phone but no help **Added La...
I cancelled 2 Rogers accounts in the last few days. Cell phone account closed over the phone on November 14. Shortly after I saw the account posted CANCELLED on the MyRogers web page. Home services were cancelled November 20, but still show acti...
Hi there, how do I access bills from more than 18 months ago? Thanks! **Labels Added**
It's been over a week trying to get hold of the Billing Dept. Spending hours on the phone and eventually hanging up.When I check the Rogers website, it states that Hours of Operation begins at 7 am. I've tried calling around 7 am and I get a message ...
2 of my phones were coming up for end of term on Upfront. Got a call form a store, told them I have to return the upfront, they said they can't do that, I have to call Rogers. Tried online, just before finalizing, the upfront always disappeared. Sho...
What phone number do I call to temporarily suspend my Ignite Internet and TV services while on extended vacation? ***Added Labels***
Pls have the advisor from Presidents office call me and reply to my emails. This lack of customer care , accurate service and billing is beyond insulting and abusive. 2 emails sent today. Waited 1.10 mins on the phone. Rogers really does not deserve ...
When I joined Rogers 4 years ago me and my partner were set up on a business plan. We don’t have a business and this was incorrect. I, like many others, am now looking for ways to save money in all aspects of life. So I spoke to your team today to tr...
I cancelled my Rogers internet service as of yesterday (November 22/23). I returned the modem to a Rogers store the same date as cancellation on November 22/23. I received my Rogers bill and have been billed an unreturned equipment charge on the same...
There are problems with my account that need fixing. I tried doing it online but there's noevidence that worked for 2 days.I tried calling the support line and that didn't work - no answer. I went to the on-line chat thing and it told me it would...