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outstanding bill

I always used to pay with my visa card but this time paid through with online banking and shocked Rogers sent next bill including outstanding bill for June with penalty. I called bank immediately and they confirmed to send invoice as payment evidence...

Coolman1344 by I've been here awhile
  • 137 Views
  • 3 replies
  • 0 likes

Is this company legit insane!?!

Rogers is absolutely mental. You send me a bill for $107 dollars after jerking me around for 2 weeks. I ordered a Thinkphone online (in the middle of the night as an impulse) but was totally down to pay and even switch phone companies just for this d...

eli4700 by I've been here awhile
  • 67 Views
  • 0 replies
  • 0 likes

Impact on monthly service plan from early upgrade ??

I'm two months away from the end of my current contract obligation but I've got a screen delamination issue so I'd like to go ahead and upgrade early.   I understand that I will need to pay the Bring-It-Back amount as well as the financing credit sti...

Rog11 by I've been around
  • 62 Views
  • 0 replies
  • 0 likes

Rogers is forcing a contract on me I don’t want

Hello,This is a really big problem for me. I did not ask to have my contract renewed. I had called to drop some of the extras, and WITHOUT MY CONSENT my contract ending in Feb 2025 was changed to end in 2026. I have talked to several Rogers reps and ...

Worst customer service I have ever dealth with.

I moved 3 months ago, cancelling my internet but keeping my phone.  A month later I started receiving emails from roger telling me I owed them 100's of dollars.  When I called them they asked me to confirm my birth date then told me I was telling the...

Customer Service

Since June 24th I have spent over 8 hours on the phone with numerous Rogers customer service representatives. Twice I have been told that I would receive a one time credit of $180 and it would be applied to my account within 72 hours. Twice it has be...

M72 by I've been here awhile
  • 199 Views
  • 2 replies
  • 0 likes

Rogers/Fido Billing

Hi!I happen to check my credit card statement and I saw that there was a credit charge to my account that says “ROGERS/ FIDO BILL 888-764-3771 ON” I wash charged 142.39 and it isn’t something from my side. I hope this can be resolved     ***Added Lab...

mdlaserna by I've been around
  • 137 Views
  • 1 replies
  • 0 likes

Resolved! Charged a 60$ Set Up Fee After Being Told it Would be Waived

So I looked at my bill and noticed I was charged 60$ for a “one time set up fee” when I was told that it would be fully waived by the agent who had to put through my order because the online self serve portal wasn’t working every time I had attempted...

Shay05 by I've been around
  • 8798 Views
  • 22 replies
  • 1 likes

Is there an email address to contact support?

There are problems with my account that need fixing.  I tried doing it online but there's noevidence that worked for 2 days.I tried calling the support line and that didn't work - no answer.  I went to the on-line chat thing and it   told me it would...

stuartb by I plan to stick around
  • 6938 Views
  • 14 replies
  • 1 likes

Charged for Equipment that was Returned

I just realized that I've been getting charged for a cable box rental at approximately $12 per month that I had returned in 2017. For 3 years now I've been paying for this rental even though I had returned as it wasn't being used. What are my options...

MattMbz by I've been around
  • 11389 Views
  • 38 replies
  • 0 likes

Unreturned Equipment Charge

So since my house burned down and I havw called rogers and have told me there wasn't anything they could do for me-that regardless I need to pay for the requirement which is over $250. They expect for me to claim It oninsurance, but I didn't not have...

Portland trip

Traveling to the states tomorrow for 6 days. What’s the best deal to allow me to use the phone as I do in Canada?     ***Added Labels***

John1961 by I've been around
  • 182 Views
  • 1 replies
  • 0 likes

Bill too high

Rogers connected my service on the 27th of June and 4 days later I get a bill for twice what I'm suppose to pay because they billed me on the 27th but didn't update the credits until the 28th. I asked the guy in chat to have a manager call me, I aske...

Troy67 by I've been here awhile
  • 215 Views
  • 2 replies
  • 0 likes

Data and excess billing

My mobile phone data contract ends on the 12th of every month and renews on the 13th. It's 100 GB. But when it renews on the 13th, it starts billing as extra data and increases my bill outrageously at the end of the month. I want this resolved as soo...

oleije by I've been around
  • 150 Views
  • 1 replies
  • 0 likes
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