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What's wrong? Can you fix this please.

The customer support team needs to improve their skill.   I see my bill is wrong: $39.95 with the plan itself and I am supposed to have $5 discount for setting up the auto payment, but I did not get the discount.   I went on online chat to find out w...

FanC by I've been around
  • 76 Views
  • 0 replies
  • 1 likes

Resolved! Getting Billed for Cancelled Account

I cancelled my Rogers Internet back in Nov 28th 2022 and I'm getting bills every month for 4 months!   This is frustrating! As I cancelled my Rogers Internet back on Nov 28th, 2022, and then returned the modem within the 30 days that was recommended,...

Resolved! Roaming Charges While Travelling?

I will be travelling to Japan for a week and 3-4 weeks to the Philippines.If I take my SIM card out when I leave Canada, then put it back in when I come back, will I be charged?Will there be any other charges and/or changes to my bill? Or will it be ...

User1410 by I've been around
  • 187 Views
  • 2 replies
  • 0 likes

Zero Customer Care

wow.... Rogers sucks!!!!I have 3 accounts with them, between personal and the business, been a customer for about 30 years, yet they won't even budge to accommodate!My 12 year old received a text message from a schoolmate, to which he replied, and th...

Billing Issues

Can I please have the email address of a PERSON who can champion my issues? I'm on month three of trying to deal with you via chat and phone, only to be disappointed when the next bill comes.       ***Edited Labels***

Bill is too high

I was asked to move from Fido to Rogers by technician after the fido box wasn't working great and i was given only one option which is to move to Rogers. Fido is a part of Rogers, the bill was affordable and it was working great. After moving to roge...

rukh by I've been around
  • 136 Views
  • 1 replies
  • 0 likes

Incorrect plan amount

I was a Fido customer and transferred my no to Rogers under migration plan. I was informed that plan amount would be 90$+ HST and after all the promotions applied I will have to pay $50+HST. After all the transfers noticed that my account shows $95+H...

Adding payee on online banking

I had an issue initially adding my 9 digit account # to my online banking. I was told to go my bank for them to add it manually for me but I decided to explore further. I open the PDF of online bill and found a 11 digits account # which is to be used...

Fmguycan by I've been around
  • 2272 Views
  • 4 replies
  • 3 likes

2024 Rate Increase

I have Rogers Ignite Starter TV with 500 G Internet.The only reason for the Starter TV is to get the bundle with the internet, which was cheaper.I don't ever watch the Starter TV, as the content is mainly useless!I have several International news cha...

dblues by I plan to stick around
  • 11669 Views
  • 23 replies
  • 5 likes

Resolved! Roam like home extra charge

My daughter travelled to the US Oct 5 of 2024 and I received notification she was roaming. We knew this and that was fine. She left the US and crossed the border back into Canada the next day Oct 6 at 2:55 PM. We were expecting 2 days of roaming and ...

Johnm09 by I've been here awhile
  • 324 Views
  • 2 replies
  • 0 likes

Resolved! Roam Like Home Charge and eSIM

I traveled to US/Mexico for 7days. I turned off date roaming off and used eSIM while I was in Mexico. After I came back to Canada , I received unexpected bills. They charged $15/day for roaming every single day I was there. I followed the eSIM instru...

Littlemom by I've been here awhile
  • 460 Views
  • 5 replies
  • 0 likes

Unfair Cancellation Fee

I have been using Rogers WiFi for about 18 months now. I got the plan renewed in December 2023. I am moving out and wanted to cancel, but the agent told I will be charged around $250 cancellation fee. When I got the service in December 2023, I wasn't...

Resolved! Charged a 60$ Set Up Fee After Being Told it Would be Waived

So I looked at my bill and noticed I was charged 60$ for a “one time set up fee” when I was told that it would be fully waived by the agent who had to put through my order because the online self serve portal wasn’t working every time I had attempted...

Shay05 by I've been around
  • 14762 Views
  • 26 replies
  • 1 likes

Could not be more dissatisfied with Rogers.

I originally had reached out to Rogers to ask if there were any promotions available for me to decrease the amount that I was paying on a monthly basis in order to save money. I was advised that I would be possibly eligible to join it preferred prici...

bharbourne by I've been here awhile
  • 367 Views
  • 3 replies
  • 0 likes

Worst Experience—BEWARE new customers

I recently made the switch from Fido to Rogers for my network service, enticed by the promise of a $29 plan with 50GB. However, upon receiving confirmation, I was shocked to discover that I had been enrolled in a $39 plan instead for same data plan. ...

KA01 by I've been here awhile
  • 1179 Views
  • 5 replies
  • 1 likes

Wrongly charged for internet

I have a roger home internet but because I m moving to other place .I paused the service for 2 months. But the person didn't tell me that still the connection is paused I still need to pay.i pay 160$.after that talked to the customer service and they...

Gaurav007 by I've been here awhile
  • 431 Views
  • 3 replies
  • 0 likes

Resolved! Made a Payment to the Wrong Account

Hi I have a rogers account (rogers high speed internet only) and added rogers as payee in my  new bank account only instead of entering my Rogers Account number i entered my Rogers Internet account number and made 2 online payments until I noticed th...

pleblanc19 by I've been around
  • 5367 Views
  • 10 replies
  • 0 likes
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