So my bill was 120$ for a very basic plan, so I decided to buy out my remaining 1 year contract and switch to Bell. With what info I was able to get on the VERY confusing app, I was expecting my final bill to be around 300. But it’s 600. Device balan...
I transferred both lines from Fido to Rogers because one of the Roger’s representative said the monthly fee will be less $10, like $75 Milford both lines phone bill fee, so I agreed to transfer. The problem is she told me very end that there’s settin...
I am an existing Rogers wireless customer for 20+ years and I need new Internet for home. Yesterday, I logged into my account to ordered the Xfinity Internet 1GB home internet. Everything went fine and I got the order confirmation email with 3 PDFs...
I wanted to share my recent experience with Rogers in case it helps someone avoid the same trap. I recently moved back to Rogers from Telus after getting a call from Fido (owned by Rogers) offering me a “Welcome Back” plan for $35/month per line (I g...
Hi, it's my 3 billing cycle and I still haven't received my credit for my trade in credit of my old mobile. ***Edited Labels***
I canceled my service to rogers last october 2024 because it’s giving me 80-100mbps consistent for 1 year! I am paying for 1.5GBPS. They even send a technician and the technician ended up replacing the modem, but still nothing change. Since i cancele...
I just got my roger ignit internet and mobile phone plan, but they told me that I have 2 different accounts and I forgot my internet account number. I couldn't find it in the welcome email too. please help ***Edited Labels***
My plan is 25$ per month. So if I temporary suspended my plan for 2 months how much will I be charge ? and will there be anykind of refund of that charged amount ? ***Edited Labels***
Do retired employees get a discount? If so how long do they get it? ***Added Labels***
I had a very disappointing experience at this location and feel compelled to share it to caution others. I was quoted a monthly bill of $40 by the representative, which included discounts. However, the actual bill turned out to be $80—double the prom...
Is there a way to set up automatic payments to take the money out on a certain day? I read on the form someplace it takes money out 14 days after the bill is out? But I want to make so the payment comes out on first of every month **Labels Updated*...
We have been paying for the phones and internet lines we have purchased every month in installments since 2022 without any problems. Recently, the credit card balance was full and a phone fee was added. The payment could not be taken from the card an...
I switched carreer from Fido to Rogers yesterday and when I went to sign up with myrogers using the new sim, it asked me to enter my account number. How will I enter my account number if Rogers can't send me the full number without hiding it partiall...
Terrible service. Terrible customer service. Was told plan included US roaming. Started getting charged for using in the US. They record their calls yet denied we can’t. Always over charging on bills. DO NOT go with rogers. *** Edited title and lab...
I hope you can help me this issue. I requested the cancellation of my internet service on March 6th because I moved out of the country and can no longer use it after 24 months of use. Additionally, I followed all the required steps, including returni...
I canceled my account a few months ago as I have moved back to Australia but I keep getting billed. I paid the balance a few days ago as the email said would go to debt collector. Now today I have a bill for next month even though it says cancelled o...
Okay, here's my complicated situation:I saw an SMS about a promotion for a mobile plan switch from Fido to Rogers. I contacted a rep on online chat at Rogers about that on or about February 19, 2025.Although the agent knew that I had a Rogers account...
I suspended my internet last summer. Can I suspend again this summer? How long do I have to wait after the last suspension? **Labels Updated**
In October of 2021 my Father signed up for Rogers Ignite and Rogers internet service. He signed up for a bundled package that Rogers was promoting at the time. I need to mention that my Father was 88 years old at the time. Immediately following hi...
Incorrect Financing Plan and OverpaymentWhen I initially signed up for my current plan, the Rogers employee at the store mistakenly placed my phone on a financed plan instead of a leasing plan. After noticing the error, I visited the Rogers store at ...