Help with changing billing address
I want to change the billing address but I cannot change it. please help ***Edited Labels***
I want to change the billing address but I cannot change it. please help ***Edited Labels***
Hi, I’m new to rogers and I noticed that my account balance on the app is negative? What does that mean? ***Edited Labels***
I was shocked to find out today that Rogers doesn't have 12 month promos like they advertise. My 12 month promo was to expire on April 30/22 and my Rogers bill came and my price had gone way up. I had already talked to Rogers and made arrangements fo...
I am out of the country for 4months and not using the internet for that period. Can my account be frozen for that period and extend the current plan for 4 months? For example, I will be out of the country on April 05 and return on July 05 of 2022. an...
This is the second time it's happened to me so I wanted to throw it out here: My March bill contained an overage charge because I apparently went 22GB over my limit. Fine, I rarely go over my limit but it's possible I did in that timeframe, so I paid...
can somebody tell me where I can find the 'pay per use' rates while traveling in the US? I'm a Michigan/Ontario truckdriver and I want to ditch my roam like home.... $10/day is getting rediculous! **Labels Added**
I am here to launch an official complaint , It is about Rogers sending me tablets which I did not ask for and after 2 years of me not using the tablets or the lines associated to them , Rogers start charging me for the data usage , Which I never used...
Rogers Bill went from around $300 to $600 and my account has multiple services that I did not subscribe to...and I can't get anyone on the phone to speak with to correct it. HELP?? **Labels Added**
Hello, can a moderator please contact me to add my brother in law to my account to enable him to make changes and accept promotions for my account. He was definitely added to my account but somehow has disappeared from your records. I waited over an ...
My Bill last month, paid on Feb. 22/22 was for $169.49. Today I received a bill due on Mar. 23/22 for $224.94. Nothing on my account has changed. WHY HAS MY MONTHLY BILL INCREASED BY $55,45? ***Added Labels***
My mother’s promotion was about to expire last month, so she called Rogers asking if someone could help her to keep her existing services at a comparable rate. After much back and forth, someone was able to assist and she was told that the only chang...
How long does it take to get a refund? Its difficult to get through to speak to someone on the phone.
My bundle offer expired and when I called an agent I was given an amount. However when my bill arrived it was $20 in excess. Called Rogers back and another agent told me that it was not in the notes. How do I get access to the recording of my convers...
Today I received my bill. It went from 163 to 244 and won't lower it back down to the original. Am I going to need to go to Bell? **Labels Added**
I paid for an annual subscription of Disney+ in December of 2021, I just got an offer from Rogers for a free year. Is there a way to combine the offer with my current plan to extend it an extra year? For example, since I paid Disney+ directly for a f...
Hello, Rogers community. Today I got my bill with extra charges mentioned in it about roaming charge for 1 day only. I was out of Canada for about 5 days and I did not make any calls or used any data still I got charged for roaming. When I asked cust...
I was paying #138 regulary, all of a sudden I was charged $206.78 in January, please expalin why? ***Added Labels***
My service discount expires on Jan 21 so on Jan 12 I called Rogers to negotiate my "new" deal for Bundled Services. Spoke to a guy named Ian who said my new deal would increase slightly due to a general price increase and some other changes. I agreed...
I have called few times for my mother-in-law phone number. The technical support acknowledge that it was a Rogers network internal issue and user has nothing to do with. Now, I am asking for credit back and they refuse to offer me that. I am very fru...
I contacted Rogers today via live chat to change my plan etc. I asked the Rogers person why my bill hadn't changed in over 2 years as I was told my phone would be paid off then. They would not give any number, just said there are separate charges on ...