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Forum Posts

Weird Billing overcharge

Hi, I have 3 billing dates and 1 billing period associated with my account; and the charge has jumped up suddenly nearly $5 just 2 months after starting the service.Please advise, thanks.   ***EDITED LABELS***

Over charged for a year and going forward

I financed a new phone special deal , got agreement $20 month for 2 years , been charged $40 for a year and contract up in a year. Been robbed for $240 and soon another $240… this is robbery , shame for incompetence.       ***Added Labels***

Incorrect Activation Date

Writing in to see if anyone else has encountered the same issue and what the resolution ended up being.  moving into new condo on July 1st new condo does not offer my previous ISP so I called in on June 12th to get started with a new internet/tv pack...

ngomesy by I've been around
  • 1 replies

so hard to get the same deal as new customers

So this isn't new but why is it so hard to get the same deal as new customers do, i have to play the game just to get the same deal. I pay 80 for 100gb which was a good deal but its not good when I don't need that much or wana to pay for things I'm n...

c23 by I've been here awhile
  • 2 replies

Rogers has overcharged by $100 for 3 months now

I have a contract for a bundle, and it was all good until 3 months ago, when they charged me $100 more each month. This past month they even made me pay the overcharge without doing anything about it (said they were trying to fix it, but it was told ...

Skyehigh by I've been around
  • 1 replies

Loyalty and Retention issues

It started when I went into a Rogers store for help with resetting a phone and changing the SIM card. I had great service. Knowing my plan was expired and the pricing had been slowly creeping up the employee checked my account. That’s when I learned ...

HarryP702 by I've been around
  • 1 replies

Billing Error

I purchased a device and change over to Roger on March 31th under a Roger Preferred program. They committed me a total bill of 79.8 plus taxes. Now I get my first bill of$260. Like more than three times.They wasted my three hours, while I was having ...