Account Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

An Unknown Account Keeps Sending Me Bills

I have stopped using this account or any Rogers service. There are no problems with this account. Since last year, however, I've been receiving bills from an unknown account, 9-****-1496, to my email address, the same email address as my own account....

Aolianfei by I've been around
  • 112 Views
  • 1 replies
  • 0 likes

FALSE ADVERTISING

Last week, a Rogers sales representative pitched me a compelling promotion: 60GB for just $40 monthly, free from any extra fees. Today, post-SIM activation and switching, I find my plan outlined in an email - $50 monthly, no discounts, and an unexpec...

Over charged!

Internet service, Contract price 64.99 monthly, however, charged 146.89, called twice and operator commit the issue and promise revise the bill within 48 hours, but, it has been 2 month, nothing changes. In side of the company process does not work a...

JingYang by I've been around
  • 225 Views
  • 1 replies
  • 0 likes

Rogers bill overcharging two months in a row

Hello, I have talked to chat twice about the issue and I was told the wrong info was provided and there is nothing that can be done. Here is what happened. I saw that Rogers EPP was offering the $55 dollar plan that includes USA and Mexico. I was alr...

LordHoju by I've been around
  • 142 Views
  • 1 replies
  • 0 likes

Roaming Charges Dispute

I have been writing to bring the unfair charges made to my account. Rogers made calls for roam like home and msgs when i was travelling abroad. I have not signed up for those services. I have removed rogers simcard and inserted other country’s sim ca...

Hinal by I've been around
  • 215 Views
  • 1 replies
  • 0 likes

Loyal customers less important than new subscribers

Well the typical game as the discount period is over, huge increase in price.  Why are new customers offered internet at $50/month vs ~$100 for folks like me who have been with Rogers for >25 years. What is wrong with Rogers treating loyal customers ...

Urgent Resolution Needed Regarding Billing Issue

I am writing to address a pressing matter regarding my longstanding account with Rogers Communications. I have been a loyal customer for over five years. Throughout this period, I have valued the quality of service and customer experience that Rogers...

irinuts_ by I've been around
  • 190 Views
  • 1 replies
  • 0 likes

Rife with billing errors

I have just found $264 in errors in my last year of mobile bills, but because Rogers has a 3-month limit for disputes, I am being denied any corrections. Unless these human errors are fixed and my balance adjusted, I will be taking my service ...

Customer Retention

I have been a Rogers customer for thirty plus years. I currently have bundled promotions ending in march. My bill went from $207 to $229 and will be heading north of $300. Wondering if anyone here can help to reduce costs back to reasonable amount.  ...

jimbob7 by I've been here awhile
  • 222 Views
  • 1 replies
  • 0 likes

Billing Issues

I have never experienced such outrageous billing mistakes, service errors and Suspension of Services errors without any prior notice and poor communication and management from customer services IN MY WHOLE LIFE.  I have been going to Rogers store 5 t...

MCTsai by I'm here a lot
  • 1207 Views
  • 7 replies
  • 0 likes

Accounts open today Feb 19?

Is accounts open today, I need to call/msg in to do a change for my MIL's account. Basically mgere 2 locations into one billing. Thnx Bill     ***Added Labels***

Biollw by I'm a senior advisor
  • 245 Views
  • 1 replies
  • 0 likes

Automatic Billing

People coming over from Shaw.  You have to set up automatic billing.  it is buried in the contract.  I wasted over 2 hours trying to get the penalty billing of $5.60 reversed.  2 sets of 20 minutes on hold, then over an hour on chat with no success, ...

walterw by I've been around
  • 211 Views
  • 1 replies
  • 0 likes

Utterly disgusted!

I have to write this as I'm completely taken back and appalled by the customer service, the lies/or misinformation I've received over the past year! I've been a Rogers customer since 2001 and in general, I've been happy with the services offered as w...

Ducci10 by I've been here awhile
  • 394 Views
  • 2 replies
  • 1 likes

Cancellation Question - Phone Plans

What is the process to cancel your phone plan early? There are three phones that are on the second billing cycle out of 24. Is there anything else past paying out the cost of the phones that were financed?       ***Edited Labels***

777777777 by I've been around
  • 396 Views
  • 1 replies
  • 0 likes

"CommunityConnect" Charges

I called the number for Rogers' low-income program Community Connect as a first-time customer and ordered Ignite Internet. They Slammed me with $160 in charges they never mentioned on the phone!I'm going to demand they waive them or Cancle my service...

Mandatory autopayments

To demand autopayment registration to continue the plan of $0.00 for my phone plan that I was promised would continue is a violation of my financial privacy.  I have been responsible to pay my bills since I have begun paying bills many, many years ag...

Ellimac69 by I've been around
  • 266 Views
  • 1 replies
  • 0 likes

Terrible Service-No Rogers Loyalty

have been a loyal customer for over 25 years with both home service and cell phone. Roger's want to increase the price of my service which twice as much as the exact same service Telus is offering. What is with these greedy companies like Roger's? Te...

Blairsas12 by I've been here awhile
  • 1146 Views
  • 4 replies
  • 0 likes

Resolved! Billing Issue

Subject:Dear Rogers Customer Support,I hope this msg finds you well. I am writing to address a billing issue related to my recent purchase of a Samsung S23 phone and a Rogers SIM card under a contract.When I initially signed up for the plan with one ...

Guru4 by I've been around
  • 1189 Views
  • 4 replies
  • 2 likes
Labels