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charged for unknown us text messages

Hey!I was recently charged for 10 text messages that were apparently sent from the us from Canada. I am very frustrated as Rogers claims that they “verified” the texts and they were valid.I was unable to find any such messages on the phone. I was ori...

Portland trip

Traveling to the states tomorrow for 6 days. What’s the best deal to allow me to use the phone as I do in Canada?     ***Added Labels***

John1961 by I've been around
  • 201 Views
  • 1 replies
  • 0 likes

Roaming

I wanted to understand about wifi calling and other roaming charges. I am currently travelling to a different country. I wanted to know following things:1. If my roaming data is turned off and I dont keep the phone on airplane mode in order to receiv...

pujarawal by I've been around
  • 214 Views
  • 1 replies
  • 0 likes

Resolved! Getting billed for Roaming when not roaming

First off, please ignore my username/alias as I was trying to type something else and it autocorrected to "cancer" and I was typing fast and it autocorrected right when I clicked save.  My apologies. I can't figure out how to change it now.Anyways, I...

Roaming Charges Dispute

I have been writing to bring the unfair charges made to my account. Rogers made calls for roam like home and msgs when i was travelling abroad. I have not signed up for those services. I have removed rogers simcard and inserted other country’s sim ca...

Hinal by I've been around
  • 384 Views
  • 1 replies
  • 0 likes

Roaming Charges

I am outside Canada and remove my Rogers sim card and replaced it with local sim card, but i was still charge $15 per day. Rogers notified me thru email       ***Edited Labels***

Ceasar112 by I've been around
  • 344 Views
  • 1 replies
  • 0 likes

Resolved! WiFi Calling and RCS while Roaming

With data roaming disabled and connected to WiFi and using WiFi Calling (through the phone dialer) trigger a Roam Like Home day charge?Additionally, while connected to WiFi or data via a second local SIM, will RCS messages (in or out) trigger Roam Li...

b-ry by I'm a reliable contributor
  • 2769 Views
  • 4 replies
  • 0 likes

Roam like home

Do I have to call long distance back to Canada to call a friend when we are both in the Dominican Republic?   *Added Labels*

Fanhead51 by I've been here awhile
  • 228 Views
  • 1 replies
  • 0 likes

Roam Like Home Charges

I want to start by saying that I have been a customer of Rogers since 2008 (15 years). Rogers changed their policy regarding the service to being able to charge customer for up to 20 days. I was under the impression that I would only be charged for 1...

Anzats by I've been here awhile
  • 3199 Views
  • 15 replies
  • 2 likes

Cancel Roam Like Home

Can anyone help me here?   I am trying to cancel Roam Like Home and can't seem to find a simple way to do that.   My 3 year old just turned on my phone in Mexico and now I fear I will be charged $15.00.   There must be a simple way to prevent that so...

dbmurdoch by I've been around
  • 9504 Views
  • 13 replies
  • 0 likes

Roaming charges rip off and rude staff

So I’ve been with Rogers cellular for a number of years on and off and for internet and TV for at least 15 years. Ever since they implemented this stupid roam like home feature it’s been a disaster. I cannot completely turn off my phone when I am abr...

Anastasiya by I've been around
  • 5802 Views
  • 19 replies
  • 8 likes

Phone Services Abroad - Roaming Charges

Just wondering if I get charge on my bill when I’m traveling but my data is off.I get calls but I don’t know if answering cause roaming fee. Also is just open the wifi to get signalThank you     *Added Labels*

Roaming like home?

So I’ve been on vacation for well over 2 weeks now and I turns out that I’ve been charged for roam like home EVERYDAY since I’ve been gone! On my plan it says international texts are unlimited and I have not used data once! How am I supposed to affor...

Aidansamso by I've been around
  • 5291 Views
  • 6 replies
  • 3 likes

Overcharging

I have been recently been overcharged 170 CAD on my bill and rogers customer service cant do anything after being on the call for 50 mins. They are charging me 15 dollars per day for international roaming times 7 days ,when "mobile network was switch...

Apurva1 by I've been around
  • 452 Views
  • 1 replies
  • 1 likes

Resolved! Roam Like Home

Hello, I am a new Rogers customer, recently switched over from Fido. I noticed on my latest bill that I was charged for 2 days of Roam Like Home ($12/day) and I called customer service. They informed me that this is because I received a few phone cal...

miscazn by I've been here awhile
  • 2098 Views
  • 6 replies
  • 0 likes

Roam like home charges while on airplane mode

I have been charged 3 roams when I never turned airplane mode off. How is that possible and has happen last 2 trips home. Was told I have to pay it because I got kicked off wifi at times. Please explain why I would stay with you   **Labels Added**   ...

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