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Resolved! Unexpected Internet Overage Charge

My 75 year old father has a Rogers account with TV, Rogers Ignite 30 - 250GB, and Rogers home phone. For Father's Day, we gave him an Amazon FireTV stick and access to a few streaming services. A few days ago (Sept/2021) he received a bill that says ...

mikasha by I've Been Here Awhile
  • 1291 Views
  • 6 replies
  • 0 likes

Roaming charges with cellular data off and roaming off

Hi,I’m so disheartened with the charges I received today. I did my research before heading out overseas for 5 weeks. The best option for me was to buy a hotspot from the country I was in, allowing multiple devices to have wifi at all times. I don’t u...

Nnash by I've Been Here Awhile
  • 1730 Views
  • 7 replies
  • 0 likes

Roam Like Home Flaw

We recently travelled out west to Seattle for the holidays and were pre-registered for Roam Like Home. We have seven lines with Rogers. While in Seattle the phone call would not work. We had a emergency to call our travel insurance company in Canada ...

Cricketej by I've Been Here Awhile
  • 131 Views
  • 2 replies
  • 0 likes

Resolved! Bango.com/Google charges on my Rogers Bill

Greetings All,I have been billed close to $100 for movie purchases and rentals that I never made from a tablet number that the SIM card has been removed from.Rogers tells me they can't do anything as I have to contact Bango since they are the provide...

Xdj by I Plan to Stick Around
  • 13394 Views
  • 90 replies
  • 0 likes

Resolved! MMS DETAILED USAGE

Hi I was charged with MMS messages but the bill does not show the detail of time and date. How do I find this detail? The Myrogers online bill does not show that   *** Edited Labels ***

VOO by I've Been Here Awhile
  • 1645 Views
  • 6 replies
  • 0 likes

Resolved! 'Data-only' sim card was represented as a second phoneline

I have been a loyal Rogers customer for around 6 years now.    2 years ago, I was sold a tablet, a samsung galaxy Tab E, which was added as a 'second line' to my 'family share-everything plan', for running my small business from a different phone num...

Timothy1985 by I've Been Here Awhile
  • 3830 Views
  • 6 replies
  • 0 likes

Overcharging wireless

Overcharging is a big issue I regret the day I switch over to Roger my life has been a living nightmare they overcharge me for absolutely everything they even make up fake charges I have been with them for two years my total is 23 thousand dollars I ...

Are there no plans with 10gig data or less?

I've been looking to see if I can make my bill lower and changing my plan. (My phone has been 'paid off') but when I go to plans...the lowest is $85,- with 25gb + 15 bonus gb! I don't use that much. I know Canada has one of the most expensive data ch...

Nat by I've Been Around
  • 276 Views
  • 1 replies
  • 0 likes

Resolved! Home Internet Overage Charges with No Usage Alerts

This is the second time it's happened to me so I wanted to throw it out here:    My March bill contained an overage charge because I apparently went 22GB over my limit. Fine, I rarely go over my limit but it's possible I did in that timeframe, so I p...

SPLB by I've Been Here Awhile
  • 440 Views
  • 1 replies
  • 0 likes

Unexplained International Text Messages on Bill

I just woke up and saw that i got $200 charged on some international messages to US which i never sent. I have seen people having the same issue in the past. Can someone guide me through the process to fight it with rogers. I spoke to rogers represen...

Bakulm by I've Been Around
  • 809 Views
  • 2 replies
  • 1 likes

Spike in Data Usage

I am not sure what happened , or what I have done? Been a Rogers customer for 15 years or more. Presently I am driving and making deliveries in my own vehicle, and enjoy streaming My Amazon Prime Music while I work, but I have been running out of Dat...

aljlavallee by I've Been Here Awhile
  • 377 Views
  • 3 replies
  • 0 likes

Resolved! Premium SMS - Unable to receive verification codes.

I switched phones and I had to setup all my apps again. I to my surprise I am not getting any verification codes anymore. Rogers blocks them with no work around. I spoke to an agent and all I got is ya they're blocked and the block can't be removed. ...

Azm by I've Been Here Awhile
  • 20265 Views
  • 72 replies
  • 1 likes

Resolved! Business blocking certain providers

Hello I have a work phone from Rogers and recently stopped receiving texts messages from a certain provider. Being a business phone could my company block out incoming texts from providers, I am still able to send texts but dont receive them     ***A...

Bob012 by I've Been Around
  • 332 Views
  • 1 replies
  • 0 likes

Large wireless data buckets

Hello everyone, just curious if there are any power users here with a large data bucket in their wireless plan. Curious to find out if I use too much data.       *** Edited Labels ***

Blocking a Number

How can I permanently block a phone number on all three phones on my account       ***Edited Labels***

Sashenka by I've Been Here Awhile
  • 708 Views
  • 3 replies
  • 0 likes

Disable Mobile Data on an Android Device

I have 2 Samsung Galaxy phones one an S9+ the other a Note 10+. Is it possible to set these phones to WIFI only? Although I recently changed my plan to increase my data but still had to pay a 550 dollar bill this past month. Thank you.   **Labels Add...

fysty-1 by I Plan to Stick Around
  • 558 Views
  • 1 replies
  • 0 likes

Rogers Infinite plan no longer shows Data Usage?

Why did Rogers remove Data Usage from Infiniti plans?If you have Max Speed for X Gig of Data & then Unlimited at a significantly lower speed, it's useful to know how much Max Speed data you have used."Great news you have a Rogers Infinite plan, with ...

shaggyskunk by I'm a Trusted Contributor
  • 1448 Views
  • 7 replies
  • 0 likes

Resolved! When Does My Data Reset?

Hello! I'm new here and wanted to know when will my mobile data reset? It says 23 days before next billing. Thanks!       ***Edited Labels***

Data Usage on WhatsApp

Hello,I just opoened a Rogers account 2 days ago.I still had my former phone and barely used this line.Since then, I emitted 3 calls (2 by WhatsApp and one local) and checked my emails.I purchased the 15G infinity program and, to my surprise, I have ...

Anouck by I've Been Around
  • 1026 Views
  • 2 replies
  • 0 likes

Data Usage Alerts

A year ago, on the Rogers app, I set an usage alert level if I got close to my data limit.  Now I can't find it.  Is it still there?  How does one access it?       ***Edited Labels***

HughMcCoy by I Plan to Stick Around
  • 2778 Views
  • 12 replies
  • 1 likes
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