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Resolved! 5G Infinite Premium + Travel

Hey,   I'm looking for advice, I have contacted 611 twice & been in store twice with no resolution, agent said they have put in a "ticket" for someone to contact me but alas here we are.   Like most I got an offer in my account to "upgrade" to a loya...

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JLSPM by I've been around
  • 1763 Views
  • 6 replies
  • 1 likes

Checking of data usage

My cousin signed a mobile family plan with my, I wanted to know how do I check mine plan's data usage from my end.     ***Edited Labels***

SW2363 by I've been around
  • 183 Views
  • 1 replies
  • 0 likes

My Account isn't showing my Internet

Are the mobility and internet linked in My Rogers account. I can only see my wireless billing and usage, my internet isn't appearing anywhere?       ***Added Labels***

Dallan08 by I've been around
  • 322 Views
  • 1 replies
  • 0 likes

Lte Watch charges for outgoing texts and calls?

I setup a new watch with the lte share plan but I was not told that the plan was only for incoming calls and texts messages and that I would be charged extra for outgoing texts or calls made from the watch when away from my phone. I feel this is shou...

zdgvze by I've been here awhile
  • 966 Views
  • 3 replies
  • 0 likes

Charged for International Calls

I bought a phone from Best Buy by switching to Fido Rogers. Even though I didn't make any international calls this month, they charged me $150. I have 2 lines, one is Turkish and the other is Canadian. I have never had such a problem with fido. I exp...

Data Charges/No Usage Info

Looks like I'm moving to Bell. After 2 decades Rogers had a glitch in thier system and somehow lodt our data usage while we were on wifi. Tried to get a solution but was hung up on three times. So, bought more data, 45 bucks to get 5 more gb's... If ...

Rogers Mobile Data Limit Not Correct

Hi,   We have 3 data plans on an account.1st data plan: 55Gb data limit2nd data plan: 20Gb data limit3rd data plan: 20Gb data limit   Total: 95Gbbut it only shows 55Gb data limit on the account. And once we go over 55Gb, the data speeds slows down. T...

mav00 by I've been around
  • 557 Views
  • 1 replies
  • 0 likes

Resolved! Long distance call

Hello, I bought MyRogers phone number in August 24, 2023. At the time of buying this, I have been told that I can make international calls unlimited basis. The offer that I choose in my account still shows that it has the long-distance call for unlim...

Sakib019 by I've been here awhile
  • 14015 Views
  • 10 replies
  • 0 likes

Check current Roam Like Home charges

I am currently travelling in the UK and looking to check if I've incurred any possible Roam Like Home charges. I am set up on an eSIM and I am aware of the ins and outs. I also called international customer service and they said there is no way to ch...

Portland trip

Traveling to the states tomorrow for 6 days. What’s the best deal to allow me to use the phone as I do in Canada?     ***Added Labels***

John1961 by I've been around
  • 767 Views
  • 1 replies
  • 0 likes

Data and excess billing

My mobile phone data contract ends on the 12th of every month and renews on the 13th. It's 100 GB. But when it renews on the 13th, it starts billing as extra data and increases my bill outrageously at the end of the month. I want this resolved as soo...

oleije by I've been around
  • 669 Views
  • 1 replies
  • 0 likes

Got charged for calling by Wi-Fi Calling

I have a US-Canada plan with Rogers, and I made a phone call to the US last week, but they charged me for it. I contacted customer support to make sure it wasn't a wrong charge. They said it was valid because I called over Wi-Fi calling. What? I was ...

Haihai90 by I've been around
  • 859 Views
  • 1 replies
  • 0 likes

Monthly data add-on

If data purchased via a Monthly data add-on is NOT used, when does it expire?I assume it doesn’t expire on the billing date but has a fixed term from the purchase date?     ***Edited Labels***

Shawbaby by I've been here awhile
  • 988 Views
  • 2 replies
  • 0 likes

WhatsApp

Does anyone get charged for using their mobile data to call on WhatsApp? Rogers kept billing me for this.       ***Added Labels***

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