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Forum Posts

Are there no plans with 10gig data or less?

I've been looking to see if I can make my bill lower and changing my plan. (My phone has been 'paid off') but when I go to plans...the lowest is $85,- with 25gb + 15 bonus gb! I don't use that much. I know Canada has one of the most expensive data ch...

Nat by I've Been Around
  • 122 Views
  • 1 replies
  • 0 likes

Resolved! Home Internet Overage Charges with No Usage Alerts

This is the second time it's happened to me so I wanted to throw it out here: My March bill contained an overage charge because I apparently went 22GB over my limit. Fine, I rarely go over my limit but it's possible I did in that timeframe, so I paid...

SPLB by I've Been Here Awhile
  • 217 Views
  • 1 replies
  • 0 likes

Unexplained International Text Messages on Bill

I just woke up and saw that i got $200 charged on some international messages to US which i never sent. I have seen people having the same issue in the past. Can someone guide me through the process to fight it with rogers. I spoke to rogers represen...

Bakulm by I've Been Around
  • 174 Views
  • 2 replies
  • 0 likes

Spike in Data Usage

I am not sure what happened , or what I have done? Been a Rogers customer for 15 years or more. Presently I am driving and making deliveries in my own vehicle, and enjoy streaming My Amazon Prime Music while I work, but I have been running out of Dat...

aljlavallee by I've Been Here Awhile
  • 175 Views
  • 3 replies
  • 0 likes

Resolved! Business blocking certain providers

Hello I have a work phone from Rogers and recently stopped receiving texts messages from a certain provider. Being a business phone could my company block out incoming texts from providers, I am still able to send texts but dont receive them ***Added...

Bob012 by I've Been Around
  • 256 Views
  • 1 replies
  • 0 likes

Resolved! Unexpected Internet Overage Charge

My 75 year old father has a Rogers account with TV, Rogers Ignite 30 - 250GB, and Rogers home phone. For Father's Day, we gave him an Amazon FireTV stick and access to a few streaming services. A few days ago (Sept/2021) he received a bill that says ...

mikasha by I've Been Here Awhile
  • 825 Views
  • 4 replies
  • 0 likes

Large wireless data buckets

Hello everyone, just curious if there are any power users here with a large data bucket in their wireless plan. Curious to find out if I use too much data. *** Edited Labels ***

Blocking a Number

How can I permanently block a phone number on all three phones on my account ***Edited Labels***

Sashenka by I've Been Here Awhile
  • 518 Views
  • 3 replies
  • 0 likes

Disable Mobile Data on an Android Device

I have 2 Samsung Galaxy phones one an S9+ the other a Note 10+. Is it possible to set these phones to WIFI only? Although I recently changed my plan to increase my data but still had to pay a 550 dollar bill this past month. Thank you. **Labels Added...

fysty-1 by I Plan to Stick Around
  • 420 Views
  • 1 replies
  • 0 likes

Rogers Infinite plan no longer shows Data Usage?

Why did Rogers remove Data Usage from Infiniti plans?If you have Max Speed for X Gig of Data & then Unlimited at a significantly lower speed, it's useful to know how much Max Speed data you have used."Great news you have a Rogers Infinite plan, with ...

shaggyskunk by I'm a Trusted Contributor
  • 985 Views
  • 7 replies
  • 0 likes

Resolved! When Does My Data Reset?

Hello! I'm new here and wanted to know when will my mobile data reset? It says 23 days before next billing. Thanks! ***Edited Labels***

Data Usage on WhatsApp

Hello,I just opoened a Rogers account 2 days ago.I still had my former phone and barely used this line.Since then, I emitted 3 calls (2 by WhatsApp and one local) and checked my emails.I purchased the 15G infinity program and, to my surprise, I have ...

Anouck by I've Been Around
  • 665 Views
  • 2 replies
  • 0 likes

Plans for Military Service Members

Why does Rogers not have good plans for Military Service Members? My son is a member of the Royal Canadian Navy and is currently deployed in the South China seas. In order for him to keep connected we are subject to roaming charges, which can get exp...

Data Usage Alerts

A year ago, on the Rogers app, I set an usage alert level if I got close to my data limit. Now I can't find it. Is it still there? How does one access it? ***Edited Labels***

HughMcCoy by I Plan to Stick Around
  • 1944 Views
  • 12 replies
  • 1 likes

My Wireless Grandfathered Plan Pricing & Data Add-Ons

This phone call may be recorded for quality training purposes, as I have become accustomed to more or less that phrase being worded upon every conversation I've had with anybody in Rogers telecommunications. Adhering to the long term business relatio...

ShyDong by I've Been Here Awhile
  • 899 Views
  • 4 replies
  • 0 likes

MMS DETAILED USAGE

Hi I was charged with MMS messages but the bill does not show the detail of time and date. How do I find this detail? The Myrogers online bill does not show that *** Edited Labels ***

VOO by I've Been Here Awhile
  • 1054 Views
  • 3 replies
  • 0 likes

Resolved! Will there be long distance charges to Europe??

Since covid 19 is not allowing us to get long distance cards to call family in Europe will Rogers charge customers for charges made from their cell phones?? Tried to get in touch with Roger's and was put on hold for 1hr to only get hung up on. ***Add...

Ally85 by I've Been Around
  • 617 Views
  • 1 replies
  • 0 likes

COVID-19 and Data Restrictions Still on Hubs/Cell?

For the home hub users that are likely not included on the lifted data cap that "Home Internet" users have been gifted. I call it a "shame on you" Rogers for treating the rural folk as second hand citizens. You realize that the same people that exist...

RockinR by I Plan to Stick Around
  • 4257 Views
  • 88 replies
  • 3 likes

Bango.com/Google charges on my Rogers Bill

Greetings All,I have been billed close to $100 for movie purchases and rentals that I never made from a tablet number that the SIM card has been removed from.Rogers tells me they can't do anything as I have to contact Bango since they are the provide...

Xdj by I Plan to Stick Around
  • 10598 Views
  • 88 replies
  • 0 likes