Hey, I'm looking for advice, I have contacted 611 twice & been in store twice with no resolution, agent said they have put in a "ticket" for someone to contact me but alas here we are. Like most I got an offer in my account to "upgrade" to a loya...
My cousin signed a mobile family plan with my, I wanted to know how do I check mine plan's data usage from my end. ***Edited Labels***
I want to use my 5 free roam like home days during international travel . I do not know how to adjust cellphone setting. Should I turn "data roaming" ON or OFF, "Mobile data" ON or OFF, and "flight mode" ON or OFF ? Thanks for in advance ...
Are the mobility and internet linked in My Rogers account. I can only see my wireless billing and usage, my internet isn't appearing anywhere? ***Added Labels***
I setup a new watch with the lte share plan but I was not told that the plan was only for incoming calls and texts messages and that I would be charged extra for outgoing texts or calls made from the watch when away from my phone. I feel this is shou...
I bought a phone from Best Buy by switching to Fido Rogers. Even though I didn't make any international calls this month, they charged me $150. I have 2 lines, one is Turkish and the other is Canadian. I have never had such a problem with fido. I exp...
Looks like I'm moving to Bell. After 2 decades Rogers had a glitch in thier system and somehow lodt our data usage while we were on wifi. Tried to get a solution but was hung up on three times. So, bought more data, 45 bucks to get 5 more gb's... If ...
Hi, We have 3 data plans on an account.1st data plan: 55Gb data limit2nd data plan: 20Gb data limit3rd data plan: 20Gb data limit Total: 95Gbbut it only shows 55Gb data limit on the account. And once we go over 55Gb, the data speeds slows down. T...
I have a $12 charge for roaming usage for AT&T Wireless/USA. I DID NOT absolutely roam for even 1 minute as I was not out of the country. I have been unfairly charged in the past and when I contacted Rogers, their agent was so rude and refused to r...
Hello, I bought MyRogers phone number in August 24, 2023. At the time of buying this, I have been told that I can make international calls unlimited basis. The offer that I choose in my account still shows that it has the long-distance call for unlim...
I am currently travelling in the UK and looking to check if I've incurred any possible Roam Like Home charges. I am set up on an eSIM and I am aware of the ins and outs. I also called international customer service and they said there is no way to ch...
My plan gives me 1000 international minutes to India, Bangla desh, Hongkong etc. How can I know how many minutes are left out of the 1000 minutes?. Why does Rogers billing not let me know this?. It's not rocket science to provide this information. ...
Traveling to the states tomorrow for 6 days. What’s the best deal to allow me to use the phone as I do in Canada? ***Added Labels***
My mobile phone data contract ends on the 12th of every month and renews on the 13th. It's 100 GB. But when it renews on the 13th, it starts billing as extra data and increases my bill outrageously at the end of the month. I want this resolved as soo...
I have a Rogers plan and iPhone. I'll be in Europe for ~18 days and plan on buying in advance an esim for Europe (probably one with data as well as a European number so I can call while in Europe). 1) I'd still like to be able to check texts etc whil...
I have a US-Canada plan with Rogers, and I made a phone call to the US last week, but they charged me for it. I contacted customer support to make sure it wasn't a wrong charge. They said it was valid because I called over Wi-Fi calling. What? I was ...
If data purchased via a Monthly data add-on is NOT used, when does it expire?I assume it doesn’t expire on the billing date but has a fixed term from the purchase date? ***Edited Labels***
Does anyone get charged for using their mobile data to call on WhatsApp? Rogers kept billing me for this. ***Added Labels***
We are planning a trip in September to Scandinavia, and although I have 5 roam like home days, our trip is 10 days long. My plan is to purchase a local sim that is accepted in (Norway, Finland, and Denmark) Can anyone confirm that incoming texts to m...
This is absolutely unacceptable. I explained my problem at least 3 times in a week, spending 1 to 2 hours on the phone each time.I have 3 separate case numbers. And especially the Technical service representative, whom I talked yesterday, said he was...