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Data Usage on WhatsApp

Hello,I just opoened a Rogers account 2 days ago.I still had my former phone and barely used this line.Since then, I emitted 3 calls (2 by WhatsApp and one local) and checked my emails.I purchased the 15G infinity program and, to my surprise, I have ...

Anouck by I've been around
  • 1596 Views
  • 4 replies
  • 0 likes

Roam like home for 12.00 per day

Roam like home is based on any day in the EST zone. This may be fair for Eastern time zone customers only. As a BC resident, it irks me that my daily billing starts and ends at midnight EST. This means when I roam in Western United States, irrespecti...

Objection to data overage charge

My latest bill has an overage charge of $20. It references data usage details that show hugely different usages on random days. One day shows a usage of 2-400 GB and the next day’s usage is 5000 GB! Something is wrong! I called Customer Service and w...

Gary6979 by I've been here awhile
  • 390 Views
  • 3 replies
  • 0 likes

Resolved! CANADA / US PLAN

We have a Canada / US Plan. Wondering if while we are in the US, would people in Canada, calling our Alberta number (780) xxx-xxxx be charged long distance?       ***Added Labels***

JulieMac by I've been around
  • 214 Views
  • 1 replies
  • 0 likes

Resolved! Long distance call

Hello, I bought MyRogers phone number in August 24, 2023. At the time of buying this, I have been told that I can make international calls unlimited basis. The offer that I choose in my account still shows that it has the long-distance call for unlim...

Sakib019 by I've been here awhile
  • 412 Views
  • 3 replies
  • 0 likes

Roaming charges with cellular data off and roaming off

Hi,I’m so disheartened with the charges I received today. I did my research before heading out overseas for 5 weeks. The best option for me was to buy a hotspot from the country I was in, allowing multiple devices to have wifi at all times. I don’t u...

Nnash by I've been here awhile
  • 10804 Views
  • 19 replies
  • 1 likes

Roaming

I activate the roaming package $ 34 per month ie 15minitues calls and 70 SMS free . But in the current bill which I received yesterday I noticed they have charged my @ $ 15 per day .My mobile data is off . I don't know why they charge $ 15 per day . ...

Jem-4a by I've been around
  • 227 Views
  • 1 replies
  • 0 likes

Incorrect Overages on Data Roaming Charges

Rogers started charging me unreasonable data roaming from last 4months .I endup paying more dollars for usa data roaming even though I didn't left the country .I stay close to the border and they catch USA network for service.i am extremely disappoin...

Unexplained International Text Messages on Bill

I just woke up and saw that i got $200 charged on some international messages to US which i never sent. I have seen people having the same issue in the past. Can someone guide me through the process to fight it with rogers. I spoke to rogers represen...

Bakulm by I've been around
  • 1727 Views
  • 4 replies
  • 1 likes

Losing a long time customer over $50

I wanted to voice my disappointment with the abysmal customer service I received today via FOUR different agents. I contacted Rogers after being told I have $50 in data overages this month, as my home internet has been in and out of service so often ...

JB3736 by I've been here awhile
  • 403 Views
  • 2 replies
  • 0 likes

Resolved! Roaming off and texting

Hi,If this is in the wrong category please move it Where to start.Super unhappy with Rogers at the moment. Chat and calling resolved nothing. Hoping to get some answers here.I traveled to Europe 2 weeks ago for 2.5 weeks. Because I find the roaming c...

Nat by I've been here awhile
  • 3818 Views
  • 10 replies
  • 0 likes

Data Usage Alerts

A year ago, on the Rogers app, I set an usage alert level if I got close to my data limit.  Now I can't find it.  Is it still there?  How does one access it?       ***Edited Labels***

HughMcCoy by I plan to stick around
  • 4396 Views
  • 14 replies
  • 1 likes

Long Distance Calling

I’m on vacation in Dominican Republic. How do I call my landline at home? I thought it was +1 area code and number. Not working. Keep getting a Spanish message saying try your call again       ***Edited Labels***

Cbarbi by I've been here awhile
  • 538 Views
  • 3 replies
  • 0 likes

Data No Longer Works After Plan Change

I upgraded from 5gigs data to 30 gigs and now it never works....very frustrating that I pay for data and it never works!  Will rogers address this....notta the customer service from rogers has taken a dive and even their escalation team never returns...

Bosshoss46 by I plan to stick around
  • 388 Views
  • 1 replies
  • 0 likes

Resolved! Roam Like Home

If I'm out of the country and use my hotel free Wi-Fi will I still be charged $15/day?       ***Edited Labels***

Bim95 by I've been around
  • 777 Views
  • 1 replies
  • 0 likes

Resolved! Bango.com/Google charges on my Rogers Bill

Greetings All,I have been billed close to $100 for movie purchases and rentals that I never made from a tablet number that the SIM card has been removed from.Rogers tells me they can't do anything as I have to contact Bango since they are the provide...

Xdj by I plan to stick around
  • 19527 Views
  • 91 replies
  • 0 likes

Resolved! Unexpected Internet Overage Charge

My 75 year old father has a Rogers account with TV, Rogers Ignite 30 - 250GB, and Rogers home phone. For Father's Day, we gave him an Amazon FireTV stick and access to a few streaming services. A few days ago (Sept/2021) he received a bill that says ...

mikasha by I've been here awhile
  • 2046 Views
  • 6 replies
  • 0 likes

Roam Like Home Flaw

We recently travelled out west to Seattle for the holidays and were pre-registered for Roam Like Home. We have seven lines with Rogers. While in Seattle the phone call would not work. We had a emergency to call our travel insurance company in Canada ...

Cricketej by I've been here awhile
  • 373 Views
  • 2 replies
  • 0 likes

Resolved! MMS DETAILED USAGE

Hi I was charged with MMS messages but the bill does not show the detail of time and date. How do I find this detail? The Myrogers online bill does not show that   *** Edited Labels ***

VOO by I've been here awhile
  • 2727 Views
  • 6 replies
  • 0 likes
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