Account Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Misleading sales people

I was told to phone in to get a new rate for my Rogers package  in the first week of October ..    I was told  many times on the phone  how  I qualified for a deal that decreased my bill over all.   Over and over again the sales rep told me that NONE...

Total TV Service

We are new customers to Roger’s for about one week.    We have trouble from day 1.    We had to get a repair person in on day 3 because the system kept freezing up.  We purchased the flex 10 package and have not been able to access the system due to ...

Nicelady by I've been around
  • 1413 Views
  • 2 replies
  • 1 likes

Resolved! Exchanging flex channels

Good day, I have logged into my Roger's account and when attempting to swap flex channels it sats: Sorry, there's a problem. Looks like there's a pending work order on your account! Please contact us for more help.   What's that supposed to mean? I...

Biollw by I'm a senior advisor
  • 1409 Views
  • 4 replies
  • 0 likes

Service or lack thereof

Don’t know if anyone else has had this experience with Roger’s  but here is my issue and response to it from Roger’s has had absolutely no impact on resolving. I signed up for one of their bundles on July 27 and today Aog 14 it is still not working. ...

Rewopem by I've been around
  • 371 Views
  • 1 replies
  • 0 likes

GFlex

So what is meant by "20 GFlex channels"?   I have 20 Gflex channels now since I changed my package this afternoon. But am not seeing the ability to swap flex channels. I have Flex 20 + sports. Quote from chat "Flex 20+ sport total of 51 channels + 20...

Biollw by I'm a senior advisor
  • 644 Views
  • 1 replies
  • 0 likes

Flex Channel Changes

For the better part of the last week I've been trying to make changes to my Flex Channels - have been on 4 separate chats trying to resolve, the latest issue is that one of the agents put in a work order that's locking down the account - I was told 3...

Daver1969 by I've been here awhile
  • 1029 Views
  • 3 replies
  • 0 likes

Regretting changing to Rogers: Can't Get Help Changing Channels

I am a new customer and so far the service is a 2 out of 10. All I want to do is add channels and no one can help me.....first call I waited 20 minutes and then got hung up on.....then my second person has now transferred me somewhere else and 15 min...

Suz3 by I've been around
  • 604 Views
  • 1 replies
  • 0 likes
Labels