Ever since I have had a my Flex 10 package whenever I try to change channels online it never works. I always get the message saying the problem is on Rogers side, however I can never change my channels. It has been this way for over a year? Can you p...
What's going on with the ability to exchange channels in Ignite TV? If I follow the process that's all over the Rogers site it keeps re-directing to rogers.com. Can someone else try and confirm please? ***Added Labels***
New Customer as of Saturday, January 25. On My Rogers account, I have been unable to log into the "Exchange Flex Channels (so for 5 days, as Wednesday now). When I hit the "Exchange Flex Channels", I get this message: "Sorry, there's a problem on our...
Updated internet speed. Had to update package which was fine. Told the tv channels WOOD NOT CHANGE as I have 10 flex channels. Update happened and lost channels and addon package. Added the addon package but was not able to change flex channels. So d...
I recently called Rogers with a technical issue and before I was transferred to tech support, the customer service rep asked me if she could look at my plan and see if I was interested in a new plan for less money. I agreed.I was on a plan that had f...
I wanted to drop a TV add on channel online and accept my same bundle at a reduced rate offered to me by Rogers when I logged onto my account yesterday. It's the same thing today with insulting message about Sorry, thank you for your patience. Troubl...
I was told to phone in to get a new rate for my Rogers package in the first week of October .. I was told many times on the phone how I qualified for a deal that decreased my bill over all. Over and over again the sales rep told me that NONE...
We are new customers to Roger’s for about one week. We have trouble from day 1. We had to get a repair person in on day 3 because the system kept freezing up. We purchased the flex 10 package and have not been able to access the system due to ...
Good day, I have logged into my Roger's account and when attempting to swap flex channels it sats: Sorry, there's a problem. Looks like there's a pending work order on your account! Please contact us for more help. What's that supposed to mean? I...
When I try to exchange my flex channels my channels that I have already selected doesn't show up. Why? ***EDITED LABELS***
Don’t know if anyone else has had this experience with Roger’s but here is my issue and response to it from Roger’s has had absolutely no impact on resolving. I signed up for one of their bundles on July 27 and today Aog 14 it is still not working. ...
So what is meant by "20 GFlex channels"? I have 20 Gflex channels now since I changed my package this afternoon. But am not seeing the ability to swap flex channels. I have Flex 20 + sports. Quote from chat "Flex 20+ sport total of 51 channels + 20...
In MyRogers account I don't have the option to change my flex channels. Has this been removed? Antone know why this wouldn't be there? I cannot add theme packs or nothing. ***Edited Labels***
For the better part of the last week I've been trying to make changes to my Flex Channels - have been on 4 separate chats trying to resolve, the latest issue is that one of the agents put in a work order that's locking down the account - I was told 3...
I am a new customer and so far the service is a 2 out of 10. All I want to do is add channels and no one can help me.....first call I waited 20 minutes and then got hung up on.....then my second person has now transferred me somewhere else and 15 min...