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Forum Posts

Rogers collection impacting credit report

the collection on my name still shows as "unpaid", however the is nothing for me to return, the previous account is closed. Can this be updated on your end on priority. I did discuss this with Rogers, around 2 years ago and they said the is noting to...

CP_Misra by I've been here awhile
  • 192 Views
  • 2 replies
  • 0 likes

Frustated

In back September i paid whole amount for my account and cell phone, but after some months Metcredit called and send mail regarding owing the amount towards rogers. I had to talk 4 times again and again with customer service associate to solve the is...

Credit reporting

Rogers sent me to credit for one missed payment that I paid only 5 days late and paid the penalty the late payment fee and they still sent me to credit and a few months later it is still negatively affecting my credit rating and hasn't been removed. ...

Joshua15 by I've been here awhile
  • 435 Views
  • 4 replies
  • 0 likes

Repeated credit checks and unauthorized credit check

On April 16, I asked for splitting my number from my husband account. The first rogers staff did a credit check saying it was internal and would not affect my score. She created a Fido account instead of rogers and told me to call again.I did and the...

PeggyD by I've been around
  • 262 Views
  • 1 replies
  • 0 likes

Device upgrade

My device upgrade is due now and my account’s up to date, but Rogers is refusing to upgrade my phones. They’re saying the devices haven’t been returned yet, even though my new bill isn’t even ready. That’s what customer care told me. Now they’re also...

sunil4k by I've been around
  • 286 Views
  • 1 replies
  • 0 likes

"Credit Limit" suspensions

Rogers came up with a genius money grab idea.They set a so called "credit limit" on my account at about 2/3 of my normal monthly bill.So every time they issue a new bill my account gets suspended without warning.Worst company management ever. I am a ...

Csaba by I'm here a lot
  • 1112 Views
  • 5 replies
  • 0 likes

Account cancelled and very rude validation team

Hi I opened a Rogers wireless, porting from Telus with two numbers, i got an iPhone 15 from store and decided not to port my number so I could just give my kid a line, and give my mom the iPhone to replace her old phone. Next day I ordered s24+ and s...

Jedc28 by I've been here awhile
  • 2521 Views
  • 3 replies
  • 0 likes

Returning Internet Customer - Credit Check?

I’m a current Roger’s Wireless customer (good standing no missed payments), and previously had an internet account (cancelled, in good standing no missed payments). I’m looking to reactivate the internet. From what I’ve seen itv looks like there shou...

mhosein by I've been here awhile
  • 794 Views
  • 2 replies
  • 0 likes

400 credit limit

What is the 400 credit on my statement mean to my late payments. I'm given $400 credit limit but charged late fees. What is the reason for Rogers to give me any credit limit. If I must pay on time. What is the bookkeeping do. Gives the company more V...

Unauthorized Credit Check by Rogers messed up my account

On July 26 I went into a Rogers store to get some details about the plan and hardware device promotion for flip6. I specifically asked the team to not to do any credit check. The store still went ahead and did a hard credit check ( I found out this l...

Sharma21069 by I've been here awhile
  • 1543 Views
  • 3 replies
  • 0 likes

WORST SERVICE AND WON'T CALL US BACK

We have been trying for 3 weeks to get 3 new cell phones. Transferring from FIDO same company to Rogers all the same lines, numbers, address, names, mailing and billing address all EXACTLY the same.  They have unnecessarily run my credit (which was p...

DavinaWiner by I've been here awhile
  • 1544 Views
  • 5 replies
  • 0 likes

Unprompted credit check by Rogers, without any communication

I just noticed that Rogers did a hard credit check on my file on February 6th of this year, when I wasn't even looking to swith my plans to Rogers. I find this quite baffling and it's disappointing that Rogers would do this and also not communicate i...

kk954 by I've been around
  • 739 Views
  • 1 replies
  • 0 likes

Credit Limit back on account after upgrade

Hi there we signed up with Rogers in December and had a credit limit. The credit limit seemed to have been removed based on account activity (paying bills on time) so we both upgraded our phones recently and the credit limit is back on. Can someone p...

aoneill25 by I've been here awhile
  • 934 Views
  • 1 replies
  • 0 likes

Multiple Credit inquiries for one Internet service

I signed up for Roger’s home Internet via the website. A calander is shown to select a date for a tech to come and install the service. My move in date was not yet available on the calendar so I checked back every couple of weeks until it was. To my ...

TSpar by I've been around
  • 899 Views
  • 1 replies
  • 0 likes

Affected Credit Score

I have ported my prepaid services with rogers to postpaid. They said that they need to run a credit check prior activating my account. The credit check operator confirmed that this will have no impact to my credit score. After my credit check went th...

Mehdi20 by I've been around
  • 1247 Views
  • 1 replies
  • 0 likes

Reporting to Credit Agencies

I am livid! After 25 years of being with Rogers, just now on Mar 29th 2024 you start reporting to the credit agency about my account? Why? Secondly my opening account date is wrong, thirdly the amounting owing is wrong and fourthly if you’re going to...

Jersey5491 by I've been here awhile
  • 1692 Views
  • 3 replies
  • 0 likes

Credit check

I called this rogers rep on Mar 3, 2024, and asked to move my internet to a new location, that's all the story with them. The next day (today) I received an alert from TransUnion credit company that my credit score went down almost 90 points and it s...

shojaie by I've been here awhile
  • 6677 Views
  • 3 replies
  • 0 likes
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