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WORST SERVICE AND WON'T CALL US BACK

We have been trying for 3 weeks to get 3 new cell phones. Transferring from FIDO same company to Rogers all the same lines, numbers, address, names, mailing and billing address all EXACTLY the same.  They have unnecessarily run my credit (which was p...

DavinaWiner by I've been here awhile
  • 369 Views
  • 5 replies
  • 0 likes

Account cancelled and very rude validation team

Hi I opened a Rogers wireless, porting from Telus with two numbers, i got an iPhone 15 from store and decided not to port my number so I could just give my kid a line, and give my mom the iPhone to replace her old phone. Next day I ordered s24+ and s...

Jedc28 by I've been here awhile
  • 332 Views
  • 2 replies
  • 0 likes

Unprompted credit check by Rogers, without any communication

I just noticed that Rogers did a hard credit check on my file on February 6th of this year, when I wasn't even looking to swith my plans to Rogers. I find this quite baffling and it's disappointing that Rogers would do this and also not communicate i...

kk954 by I've been around
  • 206 Views
  • 1 replies
  • 0 likes

Credit Limit back on account after upgrade

Hi there we signed up with Rogers in December and had a credit limit. The credit limit seemed to have been removed based on account activity (paying bills on time) so we both upgraded our phones recently and the credit limit is back on. Can someone p...

aoneill25 by I've been here awhile
  • 293 Views
  • 1 replies
  • 0 likes

Multiple Credit inquiries for one Internet service

I signed up for Roger’s home Internet via the website. A calander is shown to select a date for a tech to come and install the service. My move in date was not yet available on the calendar so I checked back every couple of weeks until it was. To my ...

TSpar by I've been around
  • 266 Views
  • 1 replies
  • 0 likes

Affected Credit Score

I have ported my prepaid services with rogers to postpaid. They said that they need to run a credit check prior activating my account. The credit check operator confirmed that this will have no impact to my credit score. After my credit check went th...

Mehdi20 by I've been around
  • 460 Views
  • 1 replies
  • 0 likes

Reporting to Credit Agencies

I am livid! After 25 years of being with Rogers, just now on Mar 29th 2024 you start reporting to the credit agency about my account? Why? Secondly my opening account date is wrong, thirdly the amounting owing is wrong and fourthly if you’re going to...

Jersey5491 by I've been here awhile
  • 411 Views
  • 3 replies
  • 0 likes

Credit check

I called this rogers rep on Mar 3, 2024, and asked to move my internet to a new location, that's all the story with them. The next day (today) I received an alert from TransUnion credit company that my credit score went down almost 90 points and it s...

shojaie by I've been here awhile
  • 1524 Views
  • 3 replies
  • 0 likes

Customer Service

Super Frustrated with Reps on Phone: I've tried every way to call someone at Rogers. There are huge language barriers. Things as simple as understanding the difference between the word 'device' and 'plan'.    I've been with Rogers for 20 years, my ph...

Is there a credit check on on upgrade?

My husband and I are currently on bring your own phone plans. Next week we are planning to upgrade to new devices. We were told a hard credit check is needed to do the upgrade even though we already have services. Can someone please confirm this.?   ...

aoneill25 by I've been here awhile
  • 747 Views
  • 3 replies
  • 0 likes

Unauthorized Credit Checks

How could we rectify this, I tried calling customer service at least 3 times, every time they will promise to transfer to Roger's credit dept. then the phone gets disconnected. How do I speak to someone from Roger's credit dept. ASAP.      **Labels A...

Mat86 by I've been around
  • 310 Views
  • 1 replies
  • 0 likes

Credit Check After Being a Customer for 10 Years

I was with Rogers Mobile from 2011 to 2021 and switched over to Shaw. Forced to transition over to Rogers and was told they would NOT do a credit check since I was a returning customer. Just checked my report and there is Rogers with an open account ...

Chris122 by I've been around
  • 588 Views
  • 1 replies
  • 0 likes

Resolved! Why a hard credit check for existing holder?

I already have gone through a hard credit check when I opened my new account with Roger’s. I also added my wife as a secondary line to my primary account. Now, I’m trying to get home internet and was informed I’ll have to go through credit check agai...

Maunil95 by I've been here awhile
  • 956 Views
  • 1 replies
  • 0 likes

Transfer of Responsibility

My wife passed away 4 months ago. I tried 3 mths ago to reach someone and I was on the phone for several hours... I gave up and have just been paying the account. I need to get her off and either take over or start new. How is this done and why does ...

Credit check

When signing up for Rogers internet, I agreed to a credit check and they said it was good and my internet was installed a week or so later. When I was checking my credit score I seen that they actually checked it 3 times, on three separate days. I ca...

Bp1897 by I've been around
  • 3996 Views
  • 2 replies
  • 0 likes

Rogers Did Not Transfer Account Into My Name

Called in with my dad so I could have togers put under my name to help build my credit. At no point did the agent ask for any ID, 2 years later turns out they have a policy of not switching till they get new IDs. Would of help if someone told me abou...

KingDalkian by I've been here awhile
  • 591 Views
  • 1 replies
  • 0 likes

Asked for ID to Migrate to Ignite

I have been a Rogers customer for 7 years for internet, cellphone and home monitoring.  In the last month we notice that internet gets disrupted sor a little while, other times, hours. Called Rogers and they say the modem we have is old (legacy) and ...

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