I have ported my prepaid services with rogers to postpaid. They said that they need to run a credit check prior activating my account. The credit check operator confirmed that this will have no impact to my credit score. After my credit check went th...
I am livid! After 25 years of being with Rogers, just now on Mar 29th 2024 you start reporting to the credit agency about my account? Why? Secondly my opening account date is wrong, thirdly the amounting owing is wrong and fourthly if you’re going to...
I called this rogers rep on Mar 3, 2024, and asked to move my internet to a new location, that's all the story with them. The next day (today) I received an alert from TransUnion credit company that my credit score went down almost 90 points and it s...
Super Frustrated with Reps on Phone: I've tried every way to call someone at Rogers. There are huge language barriers. Things as simple as understanding the difference between the word 'device' and 'plan'. I've been with Rogers for 20 years, my ph...
My husband and I are currently on bring your own phone plans. Next week we are planning to upgrade to new devices. We were told a hard credit check is needed to do the upgrade even though we already have services. Can someone please confirm this.? ...
How could we rectify this, I tried calling customer service at least 3 times, every time they will promise to transfer to Roger's credit dept. then the phone gets disconnected. How do I speak to someone from Roger's credit dept. ASAP. **Labels A...
I applied for Rogers Internet connection on July 14th, 2023 by calling Rogers customer care. I was told by the Rogers salesperson on the call that since I am already a Fido mobile customer since Dec-2017, Rogers would therefore NOT do a credit check ...
I was with Rogers Mobile from 2011 to 2021 and switched over to Shaw. Forced to transition over to Rogers and was told they would NOT do a credit check since I was a returning customer. Just checked my report and there is Rogers with an open account ...
I already have gone through a hard credit check when I opened my new account with Roger’s. I also added my wife as a secondary line to my primary account. Now, I’m trying to get home internet and was informed I’ll have to go through credit check agai...
My wife passed away 4 months ago. I tried 3 mths ago to reach someone and I was on the phone for several hours... I gave up and have just been paying the account. I need to get her off and either take over or start new. How is this done and why does ...
When signing up for Rogers internet, I agreed to a credit check and they said it was good and my internet was installed a week or so later. When I was checking my credit score I seen that they actually checked it 3 times, on three separate days. I ca...
Called in with my dad so I could have togers put under my name to help build my credit. At no point did the agent ask for any ID, 2 years later turns out they have a policy of not switching till they get new IDs. Would of help if someone told me abou...
I have been a Rogers customer for 7 years for internet, cellphone and home monitoring. In the last month we notice that internet gets disrupted sor a little while, other times, hours. Called Rogers and they say the modem we have is old (legacy) and ...