Welcome to the Rogers Community Forums!
We're sad to hear about all of the issues you've described since switching your service to Rogers. We certainly want to assist you in getting things working properly. We'll need a few more details before we can determine how to resolve this.
The billing issues should be resolved by the time your receive your next invoice.
We look forward to hearing from you.
Good day @tvnkg,
Thank you for your reply! We're glad to know the text messages issues is resolved and that it did not require any action on your part.
At the time of your call, do you know if the agent created a ticket for investigation when you spoke with our customer support to report the issue?
Let us know if you still require assistance!
Thank you for your reply @tvnkg!
Have you gone through any troubleshooting steps since noticing this issue? I would recommend you to click here to start the process, if you have not yet done so.
The SIM card you received from Red Wireless should be 5G compatible. You may want to verify if you still experience problems with your particular SIM card in another device, for example.