I upgraded 2 of the phones on my Plan. They both were boxed and sent on the same day. Both have arrived at the rogers return address. I only got confirmation one has arrived and processed and that was a week ago. Tracking shows they both arrived so h...
Never in my life have I encountered such an unbelievably terrible process. Anywhere. Ever. PLEASE. We just want to return our phones for the upfront edge / save and return program. Why is it SO HARD to get a return kit?!? I've called and waited on ho...
My save and return ends November 27th 2024, if I order a new phone online does a return kit for my current phone come in automatically? Or do I have to go into a store to return my current phone. ***Added Label***
I received my return kits for my 2 upfront edge phones. Does it matter which phone I put in which return box? I see they have different RMA numbers on them and I was wondering if that was linked to a specific phone that should be in each box? *...
Hi,Im supposed to return my device next month but i has a couple dents. will they still accept it? also I gave apple care. *** Edited Labels ***
Hi,I have a question i have device with save and return option plan ending on December 23. So if want to return and upgrade my device on December . Do I have to pay the save and return amount. *Added Labels*
I've already returned the device via purolator using the waybill given to me by online customer service, it was received November 8th (two weeks ago now) and i even spoke with someone yesterday confirming it was received. So why did i get an email st...
Hi, I am on a Save and Return plan which requires me to return my phone by Nov 30th or I will have to pay the balance and keep the phone. I would like to upgrade but would like to try to take advantage of the Black Friday deals Roger’s offers every y...
My save and return is up on November 17thAll I want to know is if I wait until Black Friday to upgrade will I be charged the save and return or do I have to return the phone before Nov 17.I have been told 3 different things by 3 different Rogers empl...
Tomorrow is my deadline to return my phone, but the store said I can't return in-store. When I call Rogers by phone they said I can return to the store. I had upgraded my phone last month and have been trying to return my old phone and not pay the ...
So I will be out of the country but returning the day after my Save&Return deadline. I have many questions so I'll apologize upfront. (1) Is there any grace period if I choose to simply return the phone? (2) If I Do get another phone (either finance ...
Hello. My save and return contract expired last month and I wanted to return my current phone for a newer one. I was wondering how long after my contract expires can I return and upgrade my phone. Like what’s the window to return my phone after the c...
I woukd never go to rogers .. so bad service i called rogers to return my phone on bring it back plan they said i have 60 days but after 3 days from the return date i went to rogers they didnt take my phone back they said to buy back ... still i have...
I got an iPhone 11 last year on deal , which was free iPhone. Now i wanna buy iphone 16 pro and roggers is asking about 450$ more on next month why ? *Added Labels*
getting near the end of my 2 year plan (with devices needing to be returned, my mistake). it seems to get a new device i need a new plan, which is more money. I understand a few dollars difference but we're talking my monthly bill for my wife and I ...
I cannot believe how ridiculous the Save and Return Process is. I went through the process on the web site as the locations nearby did not have the phone I wanted. During the process it said I would receive a Return kit. Said Return kit was never sen...
I got a new Samsung 24 through the upfront upgrade program approximately 3 months ago. Over the weekend my phone got smashed, I can still turn it on and charge it but the front screen has dark spots and a huge smash spot. I know that I cannot return ...
I read in Q&A that I can upgrade a Save & Return phone from 2 months to 24 months of use. I thought it is that simple, so I didn’t think twice about getting the 15 Pro Max because I thought I could just upgrade it early without problems, that’s what ...
So frustrated with Rogers. Was advised in mid-June that phone returns could be done at any store on or before due date. Went to the store on the due date and was told we could only return the phone to the originating store. Went to the originating st...
Be very very cautious when choosing the Save and Return option with Rogers. When we upgraded both phones on our accounts, Rogers did not process the return of our phones properly which resulted in Rogers thinking we exceeded our credit limit because ...