Frustrated getting through to customer care, after many attempts and ques as long as 99 ahead of me, chat still could not tell me what to do.. transferred to other departments, getting disconnected... then finally after hours they tell me to call .. ...
So I will be out of the country but returning the day after my Save&Return deadline. I have many questions so I'll apologize upfront. (1) Is there any grace period if I choose to simply return the phone? (2) If I Do get another phone (either finance ...
Has this happened to anyone? I have 10 months still on my 24 months phone finance term. The phone suddenly appeared with a pink vertical line with no damage done by me. Posts on the Internet claim this is a defect with foldable phones. Motorola w...
Dear Rogers Customer Support,Hello, I had previously sent you an email regarding this issue. I purchased a phone on a 24-month term, expecting to own it once the contract ended. However, it appears that the phone was leased to me instead.Now, I’ve be...
I am trying to return a device as I need to cancel my line but Rogers store told me to call customer line and calling customer service doesn't help, they say they can't do it before end of the term. What's the best way to return the device and sa...
I have an IPhone 14 Pro and I am unable to return my phone to Rogers to upgrade since there are scratches on the front screen. The employee said I can use device protection to get a new screen but when I went to take it in for a claim they denied fix...
So my bill was 120$ for a very basic plan, so I decided to buy out my remaining 1 year contract and switch to Bell. With what info I was able to get on the VERY confusing app, I was expecting my final bill to be around 300. But it’s 600. Device balan...
I just went to return my device after 2 Years, sales rep name harkirat Abused me and didnot help at all, i asked for manager but he said he is the manager and he doesnt care. This is just unacceptable. Abusing and harassing customers is not a solutio...
Hi there, March18th I ordered a new device online (Save and Return method) an it was supposed to come with a Device Return Kit, but I never got the kit. I'm supposed to return my S23 Ultra by April 6th, should I just return it in a store or am I gett...
I received my new phone and with it two fed ex labels, one I'm assuming is for my old phone return. I'm not sure which to use as there are no explicit instructions. One label is for 'Return centre 1995 North Service rd Oakville' and the other is for ...
I had upgraded for new device on 3rd of march it is 13th march today. I didn’t receive my return kit yet. What should I do now?? **Labels Updated**
The current phone I have is a Save & Return phone. I upgraded the phone 2 days ago via online and today I received my new upgraded phone. A return kit was supposed to be sent to me to return my old Save & Return phone. Currently, I do not have a r...
Hey everyone ! My samsung flip 6 is on contract and i still have 18 months remaining before my contract expires. I am looking to buy a samsung s25 ultra from official website outright nd will pay the full price of phone but want to trade in my curren...
I was trying to upgrade my phone on November 29,2024 and it has been one of the worse and complicated experiences I’ve ever had, first I got a new phone, then I didn’t like it and wanted to exchange it to another device. I have been told by rogers cu...
If I replace the battery in my iPhone from a 3rd party repair store, will they still accept my returned phone at the end of my 2 year term? My battery is really low and I charge it 2-3 times a day. I use my phone for work and can’t stand constantly h...
I've already returned the device via purolator using the waybill given to me by online customer service, it was received November 8th (two weeks ago now) and i even spoke with someone yesterday confirming it was received. So why did i get an email st...
My save and return is up on November 17thAll I want to know is if I wait until Black Friday to upgrade will I be charged the save and return or do I have to return the phone before Nov 17.I have been told 3 different things by 3 different Rogers empl...
Just upgraded my phone and I need to return my old one which is an iPhone 14 Pro. Problem is the screen and lcd are damaged and if I get this repaired, will Rogers accept the device? I don't have device protection or AppleCare + soI will be paying ou...
I pay $50 a month finance fees and have seven months to go. At which point I either keep my phone and pay $590 or return it. I am ok with paying the monthly charges until I decide what to do with the phone. My question relates to my 25 gb data plan. ...
I have been a Roger’s customer since 2012, I have never experienced such poor customer service, or customer retention. I can’t even close my account until the upfront edge is paid off. Please to anyone who is on this forum Any Other Provider!!! **L...