Dear Rogers Customer Support Team,I hope this message finds you well. I have been a customer with Fido from 2017 until 2024, after which I transitioned to Telus six months ago. I am writing to escalate a persistent issue that has remained unresolved ...
After 30 years with Rogers just switched everything over to Bell. So sick of waiting an hour to speak to someone in customer service, sick of my bills always being wrong, sick of trying to use the stupid Anna and getting disconnected, sick of bein...
I was trying to upgrade my phone on November 29,2024 and it has been one of the worse and complicated experiences I’ve ever had, first I got a new phone, then I didn’t like it and wanted to exchange it to another device. I have been told by rogers cu...
I have been trying to cancel my internet account since May 2024 and Rogers will not let me cancel it. In addition to that they are also continuing to bill me for a service I no longer use, at an address I am no longer at, with no activity showing on ...
My phone stopped working back in May 2024. I started 5 different cases (244644968, 244512418, 244650594, 00663800 & 244495519) which they kept saying were 'closed' but the phone never worked again so not 1 case was ever dealt with appropriately. This...
Hi, I left rogers internet service couple of years ago. but early this year My neighbor decided to take roger's internet services. He used his email and identification documents. But rogers decided to re-activate line on my name and I started rece...
Hello, really I am confusing about big company like Roger and have some people don’t respect the huge name and technology of eogers. I am tried to explain my problem actually not mine but the problem they force me to inter in it. She didn’t respect a...
Hi all,As I left Canada in August I called the manager to cancel my internet service. During the phone call she agreed to waive the cancellation fee. However in September I got an email of 400$ billing of cancellation fee. I contacted the agent onlin...
I'd like to speak with someone in the President's Office regarding this matter. My 1-week account was supposed to have been closed in September 2023 following payment and statement showing $0. In September 2024, I received an emailed statement from...
We canceled our Shaw/Rogers Internet and we were told the equipment can not be returned to the Rogers store. Just put everything in a box and mail it. Did that. Rogers received it. Then Rogers made us a deal to come back and we did. Got all new equip...
As a customer who used Rogers for over 20 years, I am floored at their careless attitude towards their loyal customers. Last year, I had an opportunity to sign up with BELL for a much cheaper rate, but signed up with Rogers Wi-Fi instead. Unfortuna...
I cancelled a rogers internet account earlier this year. I signed up through an offer from FB marketplace around Feb 2022 and cancelled around Feb 2024. When I cancelled no one told me of any ECF fee, or that it was a small business account. When ...
I cancelled service in May, but didn't receive any email with Rogers returning label for two months! I called to Rogers support and support specialist sent me a letter and organized returning. I returned the equipment on July 5, 2024 using Purolator...
I tried to Rogers another chance, but there service continues to worsen. I cancelled my services well before the 30 day mark (within 14 days), and shortly after cancelling, I began recieving notices that I owed $58.00. I attempted to resolve this 3 t...