False advertising

[Hooverhound]

I signed up for 2.5 gig internet in March and I’m only getting 1.5 gig as Rogers don’t even have the 2.5 gig speed available, on top of that the discounts never applied and I’m paying more than double what was offered to me! It’s been 4 months now and billing still not corrected!

***Added Labels***

[RogersYasmine]

Greetings @Hooverhound ,

Welcome to the Rogers community and thank you for your post. 🙂

I'm sorry to hear about your speed and billing troubles. Have you gone ahead and contacted our customer service and technical support teams to have the matters investigated? If so, were they able to provide you with a solution?

If your issues are still outstanding and have yet to be addressed, feel free to send us a Private Message @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

Kind regards,

RogersYasmine