contract

[venrose]

Hello,

I am so frustrating for Shaw Ignite Internet since I just switched a week ago and I found out its not under my name the contract. I am the one signed and talked to the salesman and they put under my ex-husband. I called them and let them fix it and they said that my ex needs to talk to cancel the contract that from the start that he does not know that I switched from TELUS to Shaw ignite internet. I do not have time for that because it's not my fault and I just want under my name that I signed in the iPad of that salesman. This company needs to know simple how to resolve it in the first place. The salesman did bunch of lies and he make me signed the contract and found out its not under my name. I want to cancel this contract and they won't let me they said your ex need to cancel it. I called how many times, but they won't me let talk to the managers since the supervisor told me they can't do anything. I am living in the house, and I am the one did sign the contract how is that difficult to understand. I will escalate this issue and I will submit a consumer complaint. Very bad customer service experience.....

***Added Labels***

[laws]

Hi I am wanting to file a complaint against a manager Catherine.  I am wondering how to submit a consumer complaint?  I have looked all over the website for somewhere to file a complaint.  I have asked on the phone to be transferred to the manager's manager with no success.  Big company like this and they hide. They say they cant change information and you just know when you call in again to explain you will be told something different.

[RogersMoin]

Hello,

We appreciate you joining our Community and sharing your recent service experience.

@venrose: We understand your frustration regarding the incorrect contract setup. While only the account holder can cancel a service, we can further investigate this for you. Please continue with our support and escalate your concern at Contact Information & Hours of Availability | Rogers Together With Shaw.

@laws: It's disappointing that your issue escalated to a manager and remains unresolved. Please provide us with more details so we can work towards a resolution. Also, please let us know if you have Rogers Services or Rogers Together with Shaw Services so we can guide you accordingly. 

Thank you for your patience and understanding!

Regards,

RogersMoin

[laws]

At this point what would be most helpful is if I had contact information from senior management so that I could discuss the issues OR someone from senior management to reach out to me via phone and have a half decent conversation on the issues I have come across.  Because from my experience (and I am sure this is happening to a lot of people) I've had to explain myself to several different people who all tell me they cant do a thing about it and a manager who first said her computer was down, couldn't help me but also said she doesn't have a pen to write down my number and call me back.  Nothing but the run around.  She assured me, knowing full well that I would have to go through it all again when I do call back, that I just had to tell them that I was already in the management queue.  So many false stories I get from Rogers.  I am so upset!

[RogersMoin]

Hello, @laws.

I understand this situation has caused significant inconvenience. May I know if you have Rogers Services or Rogers Together with Shaw Services to assist you efficiently? I guess you missed this question in my previous response.

I look forward to hearing from you.

Regards,
RogersMoin