I’m extremely frustrated with my experience today; I spent over three hours with an agent discussing plans, confirming trade in values, choosing a phone, and checking my eligibility for the preferred program, which I was approved for. After all that time and effort, I went ahead and signed up with Rogers and paid for the phone. Only to find, just seven hours later, my account cancelled and a note telling me to call the fraud line. This has been incredibly disappointing and confusing, especially after the detailed process I went through. I really need this sorted out quickly and would appreciate an explanation for what happened.
