Suspected fraud

[rajinder72]

Hi!
I just ordered myself a new phone and a sim card. But it’s been a week, since I received any confirmation. I tried calling the customer care they told me that my account had been marked as fraud . So they further asked me to go to the store with two id and I did that. But they said that they cant do sting and to call the customer care. Then the customer care gave me a number for the fraud prevention team and 8755 extension. I have left multiple voice mails. Whenever I call, no-one calls and now I am mentally frustrated.
Please what to do now?

*Added Labels*

[RogersJermaine]

Hi @rajinder72,

Thank you for joining us here on the Rogers Community Forums, and we appreciate you posting your concern here. Since you last posted, has anyone been in contact with you regarding your issue?

In some cases, once a fraud case has been created, it can take from 24 hours up to 10 days for them to connect back with you, depending on the nature of what occurred.

We can certainly take a look into your account to see if there have been any updates to your case or any further information to provide. Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, you can find out more here.

Regards

RogersJermaine