Rogers activation fraud

[Vkilaru]

I am writing to bring to your urgent attention a serious issue regarding a fraudulent account created using our information. In July 2023, a connection was issued to a fraudulent person at a different address using a fake email ID. We were unaware of this until May 2024 when Meta Credit began calling and threatening to impact our credit if we did not pay the bill.

After numerous calls to Rogers, a fraud team ticket (C20069xxxxx) was created in June 2024, but no resolution has been achieved. 

We request an immediate resolution to this matter.

Thank you.

*Added Labels*

[RogersYasmine]

Hello @Vkilaru ,

Thanks for joining us in our community forums and for bringing this matter to our attention. I understand why you'd be concerned and I'm sorry to hear that you are still waiting for everything to be finalized.

I'm glad to hear that you were able to report it to our Fraud team and it sounds like they are still investigating. We would be more than happy to review your account details to see where things currently stand. In the meantime, I realize how upsetting it would be to receive such notices from the third party collection agency. 

If possible, please reach out to us via Private Message @CommuintyHelps so we can have a closer look. We'll do our best to assist you further in this matter. For more information on how our Private Messaging system works, please check out our blog.

Thanks so much,

RogersYasmine

[Vkilaru]

@RogersYasmine. This matter hasn't been resolved or the fraud team didn't provide a solution. Instead they advised us that this is account activation error done by Rogers and not related to fraud investigation team. We are very worried and having anxiety due to the calls from meta credit saying that our credit score will be impacted by Monday August 5, 2025 if we don't pay $2000 now.