I cancelled my Rogers Internet Service on June 18, 2023. I was told to wait for my final bill and I would receive instructions on sending my modem back to Rogers. I waited and saw my final bill but didn't get return instructions for the modem, so I...
Hi, I returned 2 equipment back to Rogers on January via Canada post and I received an email stating that I haven't sent the equipment back to them a hour later, just now.I have the tracking number and checked on Canada post to confirmed, in fact it ...
Hi,I have returned 2 phones after our contract has ended last june 2023. i have received update for my other phone (with credit on the next bill) but not the other one.Now, i have received a bill and i was charged for the other phone. how will i be a...
I returned a nonfunctioning 4K PVR via Canada Post using the label Rogers sent me I did not want to do this because I feared they would somehow lose it. I wanted to return it to a store and get an itemized receipt but they would not let me. N...
Let's say it's a $30/month financing charge for the phone I upgraded to (aka $1 per day basically). But after 20 days, I return it (30 day return window if done online). Would I still be on the hook for paying those 20 days aka ~$20 worth? Or do I ge...
I did an upgrade online with live chat. Small business account if that matters. It's been less than 30 days and I want to return it. I called the specific number for phone returns 1-877-224-9832, explained I wanted to return it, and he said ok. He di...
I had a very bad experience with rogers lately. So at the end of last year (2022), my plan was coming to an end and after the rogers outage I decide to leave rogers. So I went to the phone store to return the phone so I could cancel my plan, I gave t...
I had set up an ignite internet for my grandparents and have recently changed the plan onto a new account for them. With that completed we had to understandably return equipment from the previous set up, as rogers was sending them new equipment. Curr...
I have lost my phone and as per Likewize they sent the package with Next Day Shipping but UPS has lost the package and Now UPS is not changing their status to missing package. (Already filled a claim), Likewize is saying UPS hasn't reached out to the...
Hi,I had taken a Ignite home internet subscription in 2021 and cancelled it within a week and returned all equipment immediately owing to issues of network in my area for Rogers. I have been charged 83 dollars for nothing and I am getting reminders e...
Returned equipment in March, kept getting billed for services!! Talked to Customer Service and was informed all sorted out. Now received an email threatening late fees for not returning said equipment. ***Edited Labels***
We had returned three broken Setup boxes back via Canada Post on March 24, but there isn’t any update since then. We had been tracking online almost every day, even went to the post office or referred to their online service. But Rogers keeps ask us ...
I was told if I disconnect the connection within first 30 days I’ll nit be billed and I cancelled the very next day. I still received the bill after having modem shipped back to rogers. ***Edited Labels***
I have returned Rogers Ignite TV Box, remote controller for TV Box, power adapter for TV Box, Ignite WiFi Gateway (XB6) and power adapter via Canada Post on February 13, 2023. Canada POST tracking shows that package has been delivered on February 14...
Canada Post acknowledges return. No one verified it in warehouse. I was charged. This has been going on for 2 months now. I've been dealing with several different agents on support line. Today I've been over 3 hours on hold waiting for assistance. ...
How can I return 1 of 3 Ignite TV Boxes I Have? *Added Labels*
Hello, I returned Rogers's equipment on January 27, 2023. I have Equipment the return form. Legacy Customer Premise Equipment Serial Number: 251185xxxxxx Legacy Customer Premise Equipment Serial Number: SATxxxxxx I keep getting e-mails requesting e...