Billing problems

[Mk9988]

I was told if I disconnect the connection within first 30 days I’ll nit be billed and I cancelled the very next day. I still received the bill after having modem shipped back to rogers.

***Edited Labels***

[RogersZia]

Good evening @Mk9988,

Welcome to the Community!

It' sad that you've decided to cancel the Ignite TV services so soon after the install. Are you a brand new customer or do you have other services with Rogers?

There is a 30-Day Satisfaction Guarantee that applies to all Ignite  services for new customers. If you’re not 100% satisfied, we do refund eligible fees if you cancel all of your home services within the first 30 days. 

To learn more about eligible fees, refunds, first invoices, please check out our 30-Day Satisfaction Guarantee page.

RogersZia