Charged for a returned item

[XtremFrustrated]

Canada Post acknowledges return. No one verified it in warehouse. I was charged. This has been going on for 2 months now. I've been dealing with several different agents on support line.  Today  I've been over 3 hours on hold waiting for assistance.   Hopefully, an administrator can view this post and advise me what action I can take.

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[RogersJo]

Good Day @XtremFrustrated,

Thanks for connecting with the Community! 😊 When did you reach out to Customer Service? In the event that there hasn't been an update since, please send us a private message @CommunityHelps and we'll be happy to assist you. Feel free to check out this blog if you're not familiar with our PM system.

Looking forward to hearing from you!

RogersJo