Resolved! How often can you add a temporary suspension?
I suspended my internet last summer. Can I suspend again this summer? How long do I have to wait after the last suspension? **Labels Updated**
I suspended my internet last summer. Can I suspend again this summer? How long do I have to wait after the last suspension? **Labels Updated**
The challenge of connecting with a specialist to ask a question about my bill and a missing discount credit is ridiculous. I’m literally trying to understand why the accessibility discount wasn’t included on my bill even though I got approved for it ...
Hi, I recently signed up for internet with Rogers via a sales rep. The account number I was given to create my MyRogers account is different from the account number in my MyRogers profile upon creation. Why do I have two different account numbers,...
I have spent 5 hours with Rogers technical support and no one can fix a glitch where I cannot access my offers page, I get an error. They simply say they cannot fix it. It seems to be linked to my account. I have a Rogers Preferred plan, so I want to...
I was trying to change my number for the new line I added yesterday but I don’t know how come it changed my current number. Is there anyway I can retreive my old number. As this was only done 30 minutes ago. I am trying to call Rogers tech support bu...
No matter which computer I use or browser, or even my phone app, I can not access links on the rogers website, they error out on me. I am unable to make any changes to my account and this is frustrating to me as wait times are long on the phones and ...
I have been trying to upgrade my phone for the past 2 days, looking to switch to the S24 Ultra. I keep getting a Something Went Wrong message at checkout with a comment that if the issue persists to try calling or going through the Live Chat feature....
So I was recently hit buy a 1-time $50+tax charge for the "Preferred Prgrm Enrollment Fee". While they do promise a discount on your plan my plan was a win-back so it was suddenly "not eligible". I looked at the available EPP plans and there was not...
Hi there - I received an email offer stating I'm eligible for the 5G infinite premium + travel plan. When I clicked on the link, the banner says the cost is $70/month after discount. However, when I scroll down the page, it says the cost per month is...
This is to help anyone else who has been frustrated with how to activate Disney+ with the Rogers promo. We upgraded our plan several days ago and were told that we were eligible for Disney+ w/ ads. This was confirmed when we received our updated t...
What an experience that i had from one of the Rogers customer service agentTimes are tough I can understand you might be having a bad day but the way that this customer service agent talked to me was so horrible I cant imagine this type of service is...
Every time I try to upgrade my cellphone, it refuses to let me keep my current plan! Instead, it always forces an upsell, which is absolutely ridiculous. I don’t need to pay more for a plan I don’t even fully use—I just want to upgrade my phone, not ...
The Rogers Refer a Friend Program is definitely fake. I have referred 6 friends in 2023 and its shows that all of them are successfully referred but I haven't gotten any credit for it yet. Even after sending multiple emails to their customer service ...
Hi, I saw that there was a better plan recommended for me in the Rogers app, will the discounts/promos given to ke originally be reflected to the new plan if I switch? **Labels Updated**
Why can't we cancel specialty channel via My Roger’s like Bell. Tried and was directed to “Specialist” via Anna chat (useless). Spent 2 hours waiting and watching queue numbers draw down until I was #2. And next thing I know I get a message asking me...
I just tried to change my spare number on the rogers app. But it changed my primary number on the account. I was definitely on the right number that needed changing. I also have a screenshot of every page. I then tried to do it again and my primary n...
I have 3 lines on my mobile Rogers account. I called to ask if I can switch to the advertised plans on your site for my three lines and I was told I cannot. I asked to switch to the infinite premium plans that you offer on your website and I asked ab...
Can anyone help as the agent specialist I had on the phone as well as the chat log didn't know. Perhaps a customer can help? **Labels Updated**
I was Rogers Ignite internet customer for over 3 years and due to some changed in life, I had to relocate to BC. I still had a few months left until my contract expired when the move was decided, I reached out to Rogers 1 month prior to my moving day...
Are the mobility and internet linked in My Rogers account. I can only see my wireless billing and usage, my internet isn't appearing anywhere? ***Added Labels***