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Live chat kicks me off before I get to speak with someone

The challenge of connecting with a specialist to ask a question about my bill and a missing discount credit is ridiculous. I’m literally trying to understand why the accessibility discount wasn’t included on my bill even though I got approved for it ...

K0TO by I've been here awhile
  • 373 Views
  • 1 replies
  • 0 likes

Several Account Numbers

Hi,   I recently signed up for internet with Rogers via a sales rep.  The account number I was given to create my MyRogers account is different from the account number in my MyRogers profile upon creation. Why do I have two different account numbers,...

rsawyerphd by I've been around
  • 2379 Views
  • 4 replies
  • 0 likes

Cannot Views Offers

I have spent 5 hours with Rogers technical support and no one can fix a glitch where I cannot access my offers page, I get an error. They simply say they cannot fix it. It seems to be linked to my account. I have a Rogers Preferred plan, so I want to...

Retrieve Old Phone Number

I was trying to change my number for the new line I added yesterday but I don’t know how come it changed my current number. Is there anyway I can retreive my old number. As this was only done 30 minutes ago. I am trying to call Rogers tech support bu...

can't make account changes

No matter which computer I use or browser, or even my phone app, I can not access links on the rogers website, they error out on me. I am unable to make any changes to my account and this is frustrating to me as wait times are long on the phones and ...

Lostwolf by I've been here awhile
  • 396 Views
  • 3 replies
  • 0 likes

Resolved! PSA - Rogers is charging you $50 to see the EPP plans.

So I was recently hit buy a 1-time $50+tax charge for the "Preferred Prgrm Enrollment Fee".  While they do promise a discount on your plan my plan was a win-back so it was suddenly "not eligible". I looked at the available EPP plans and there was not...

Velaar by I've been here awhile
  • 5250 Views
  • 9 replies
  • 1 likes

Misleading Phone Plan Offer

Hi there - I received an email offer stating I'm eligible for the 5G infinite premium + travel plan. When I clicked on the link, the banner says the cost is $70/month after discount. However, when I scroll down the page, it says the cost per month is...

Poro by I've been around
  • 1143 Views
  • 6 replies
  • 0 likes

Disney+ Activation Solved

This is to help anyone else who has been frustrated with how to activate Disney+ with the Rogers promo.   We upgraded our plan several days ago and were told that we were eligible for Disney+ w/ ads.  This was confirmed when we received our updated t...

kpeglum by I plan to stick around
  • 908 Views
  • 2 replies
  • 0 likes

Customer Service Feedback

What an experience that i had from one of the Rogers customer service agentTimes are tough I can understand you might be having a bad day but the way that this customer service agent talked to me was so horrible I cant imagine this type of service is...

rahul1616 by I've been here awhile
  • 1517 Views
  • 5 replies
  • 1 likes

Rogers Refer a Friend Program is Scam

The Rogers Refer a Friend Program is definitely fake. I have referred 6 friends in 2023 and its shows that all of them are successfully referred but I haven't gotten any credit for it yet. Even after sending multiple emails to their customer service ...

NihaP by I've been here awhile
  • 1987 Views
  • 4 replies
  • 0 likes

Better plan recommendation

Hi, I saw that there was a better plan recommended for me in the Rogers app, will the discounts/promos given to ke originally be reflected to the new plan if I switch?   **Labels Updated**    

jolay26 by I've been here awhile
  • 1290 Views
  • 4 replies
  • 1 likes

Useless Anna …

Why can't we cancel specialty channel via My Roger’s like Bell. Tried and was directed to “Specialist” via Anna chat (useless). Spent 2 hours waiting and watching queue numbers draw down until I was #2. And next thing I know I get a message asking me...

Kookla123 by I'm here a lot
  • 401 Views
  • 1 replies
  • 0 likes

Resolved! Wrong number changed on the Rogers app

I just tried to change my spare number on the rogers app. But it changed my primary number on the account. I was definitely on the right number that needed changing. I also have a screenshot of every page. I then tried to do it again and my primary n...

vamshikotha by I've been here awhile
  • 1369 Views
  • 5 replies
  • 0 likes

Unable to change plan to advertised plans.

I have 3 lines on my mobile Rogers account. I called to ask if I can switch to the advertised plans on your site for my three lines and I was told I cannot. I asked to switch to the infinite premium plans that you offer on your website and I asked ab...

My Account isn't showing my Internet

Are the mobility and internet linked in My Rogers account. I can only see my wireless billing and usage, my internet isn't appearing anywhere?       ***Added Labels***

Dallan08 by I've been around
  • 378 Views
  • 1 replies
  • 0 likes
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