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Rogers Exclusive offer plan removed Appreciation discount

I had an exclusive rogers plan offer on my account. I made sure to verify what was being removed and it only stated that the automatic payment discount would be removed. Even then, a popup stating that the appreciation discount usually shows up and I...

janvillapaz by I've been here awhile
  • 835 Views
  • 1 replies
  • 0 likes

Resolved! Can't Register to MyRogers

Hi, so i just bought a new phone plan and I can't sign up to MyRogers, it says that my emial ain't registered, but i received all the initials emails. Don't know what to do, I can't pay my initial bill so my phone doesn't even work.       ***Edited L...

KekeAg by I've been around
  • 1830 Views
  • 1 replies
  • 0 likes

Resolved! Finding out when my contract ends

Hoping someone with more experience can help me. I’m trying to find out when my contract with Rogers ends, but I can’t seem to find it. I’ve used the website portal as well as the app but they only show me my bill payments and what services I have wi...

Dire by I plan to stick around
  • 4732 Views
  • 6 replies
  • 0 likes

Account cancelled with no warning

When I login it says my account (but not the correct #) has been cancelled and now my internet is not working. I have been a loyal Rogers customer for 18 years and never had so many spam and misconnection emails! My bill is all paid and services are ...

Resolved! Paperless billing

I am 81 and not in good health and my wife cannot use the computer. Rogers has now made paperless billing mandatory and I can't find a way to still get a paper bill if I am unable to access my computer. I am fully aware that Rogers doesn't care about...

qsgrampy by I plan to stick around
  • 1570 Views
  • 4 replies
  • 1 likes

Misleading sales people

I was told to phone in to get a new rate for my Rogers package  in the first week of October ..    I was told  many times on the phone  how  I qualified for a deal that decreased my bill over all.   Over and over again the sales rep told me that NONE...

My Shaw deal was cancelled

I was on.my Rogers App and checking our bill and saw that my son's data usage is again over the 1 gig limit. So i was poking around the app to check what the other plan options are and before I know it, I got an email that he is now on a $50/month pl...

Kkbems by I've been around
  • 516 Views
  • 1 replies
  • 0 likes

Resolved! how do I remove device protection plan from wireless add on

im paying for device protection plan for my cell & dont need it so is it possible to remove it online from the rogers website or will i have to call to get it removed. ive tried to find where to do it online but cant seem too.     ***Added Labels***

yaaaa9 by I'm here a lot
  • 16551 Views
  • 4 replies
  • 1 likes

I cant see my account details on line

Every time I try to log into my Rogers Account it accepts my UN and PW but my page is either blank or reads "cant access details - try again later". This happens every time.  On line chat-bot cant help.  Any suggestions?     ***Edited Labels***

Dob by I've been around
  • 610 Views
  • 1 replies
  • 0 likes

Monthly Data Usage NEVER works

Every time I try to check my monthly internet usage on my Rogers Home Internet, I get the same old error message.  It's been happening for months.     When I ask Rogers, they say its a temporary glitch in their system, but it has been happening for ...

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Can't see Data Usage in my Account

I called tech support on Sunday, December 31, 2023 and they said they would submit a ticket to fix the issue and said it would take a day or two.  But now its January 4, 2024 and it hasn't been fixed.  I know Rogers recently changed navigation on the...

User2594 by I've been around
  • 782 Views
  • 1 replies
  • 0 likes

Resolved! How many set-top boxes included "Total TV" plan?

I am looking for confirmation after live chat was unsuccessful in achieving the answer with 2 people. Rogers Ignite Total TV plan... The wording does not mention "rental" for 2 additional boxes. I just want to know,  does it includes 3 boxes w/remote...

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Issue trying to upgrade phone online

Every time I try to complete my upgrade online it tells me that something went wrong and gives me the option to chat, but nobody is available through chat or on the phone because of the holiday. Just wondering why I can’t complete the upgrade myself ...

Betyy by I've been around
  • 1145 Views
  • 3 replies
  • 1 likes

Technical error

Hi,I'm new to Rogers, and I'm getting the following error when I select Manage under MyRogers -> Residential -> TV Technical Error! Sorry, there's a problem on our end. Thanks for your patience while we work to fix it. Please check back later. Also, ...

In Store Activation and Hidden Charges on My Bill

Hello!!When I transferred from Fido to Rogers in the mobile shop, there is a technical issue and the sales helped me to call Rogers 3 times to register and activate my information on 20. Dec, 2023, unfortunately, the call just being hung up again and...

ariaaaa by I've been around
  • 595 Views
  • 1 replies
  • 0 likes

Resolved! Two Months Free Crave

A few days ago, I received an email from Rogers, offering 2 months of Crave for free. However, when I go to my account, I do not see that offer. Instead, when I try to add Crave to the account, it only shows the regular price of $19.99 per month (no ...

pp171 by I plan to stick around
  • 5473 Views
  • 2 replies
  • 0 likes
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