Misleading sales people

[whapemback_22]

I was told to phone in to get a new rate for my Rogers package  in the first week of October ..    I was told  many times on the phone  how  I qualified for a deal that decreased my bill over all.   Over and over again the sales rep told me that NONE of my current channels would be lost with the deal he had given me,    We went over in detail about what channels we had  , so again and again he assured us  that nothing would change , just that we would have to reset the channels on the 7th via our Rogers page .  This is an absolute lie.    When I log in to correct my missing flex channels , I have no options.    Rogers has put me through this hell before and they should not employ people  that are selling   lies.   I don't feel like wasting another day  trying to get through their phone lines and automated bot hell.   We feel cheated and lied to and the worse part  is  this is the same hell they pulled on us a few years back.         We will have to try  but an entire line of people  that DID NOT give us these options will sit and  say how that I must have misunderstood.   BS

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[RogersYasmine]

Greetings @whapemback_22 ,

A warm welcome to the Rogers forums, we hope you like it here. 🙂

I'm so sorry to learn that since renewing your promotion and migrating to one of our in-market Ignite TV packages, you've had a tough time swapping your Flex channels using self-serve. That's not a fun experience! 

Can you please confirm which Ignite bundle you have with us? It sounds to me like there may be a slight glitch with your profile at the moment. Typically, this type of issue will resolve itself once your new billing period kicks in. 

In the meantime, we'd be more than happy to take a peek to see what we can do! Feel free to send us a PM @CommunityHelps to get started. For more information on how our Private Messaging system works, please check out our blog. Or, if you prefer, our Customer Care folks can also be reached via telephone, Live Chat online, or through Social Media. Just click here to view our contact details.

Kind regards,

RogersYasmine

[DHuntly]

Oh my goodness! Same thing happened to me! When I tried to cancel, they said I couldn't, even though it's only been 2 weeks. Someone needs to take these people to task. All my kids channels are gone, plus unlimited long distance on my land line! To add back everything I am missing, I would have been better off letting my bill increase by $50. Now I am stuck. Unless Bell can get me out of this contract!!

[Datalink]

@DHuntly have a look at the Rogers 30-Day Satisfaction Guarantee page:

https://www.rogers.com/support/billing-accounts/30-day-satisfaction-guarantee

Scroll down the page for home services.